I dont even know where to start!
Before i explained my review i want thank Bob and Ken, you guys are truly the kindest people i have ever met and you saved me!
Ok here goes...
My wife and I arrived from France to Florida to start a new life here. We had been here 3 weeks and decided we need to get a car as the rental is too expensive each month.
After some research, we found at car within our budget at Florida Fine Cars in Miami (please read my other review)
So after buying the car and signing the papers, we drove for 5 miles and the engine over heated, cut out along with the steering and brakes doing 65mph on the I95. The dealer wouldnt exchange or give us a refund for the car as we bought a car as "As-Is", however, we didnt even know what this was until the day after.
Read my review for the full story with Florida Fine cars.
So after getting a diagnostic done on my car with Florida Fine CARS it was going to cost me $900 to fix. I almost cried with disbelief. A move from France, visas, apartment, flights etc and now a broken car.
So i took the Diagnostic report to Prestige Auto & Cycle and spoke to Bob. I told him the full story and he was speechless. And he said that Florida Fine Cars took advantage of my lack of knowledge of USA car sales just to get a sale.
He went through the report with me step by step and after adding in Labor, tax etc their cost was only $595.
So from $900 to $595! I started to see the light at the end of the tunnel!
I put my car in with them to get fixed on the Friday and got it back Wednesday. during this time i was speaking to Ken and Bob who were advising me of what was wrong with the car and some of the things Florida Fine cars had put on didnt need fixed. They just wanted money from me. Money we didnt have. The honesty from them made me trust again. They could have charge me for everything on the list and i wouldnt have known any better, but they didnt. And infact, when i came in to pay and collect the car, my cost had dropped to $495 because there was something else which didnt need fixed but was on the Florida Fine Cars report.
Not only did they fix car and it is running so smooth, due to my situation on being new to the country plus my rental car ending, i got the tri-rail down to Golden Glades (not far from the garage but too far too walk). And Bob even helped me out by sending someone to pick me up. Thats right you read this correctly, an auto garage who picked me up so i could get my car back.
Not only had they saved me money with an incredible customer service, they even took it further to pick me up and bring me to the garage from the train station.
After the long week of arguing with Florida Fine Cars, the money that we used to buy it etc My wife and i were close to giving up and just going back to Europe at a loss as we couldnt of survived with all these costs building up.
Thanks to Prestige Auto & Cycle, they gave us a break. A well needed break and a 2nd chance to find our feet again.
Even if there is something small or big with your car, USE PRESTIGE AUTO & CYCLE.
i repeat - USE PRESTIGE AUTO & CYCLE.
i have never in my whole car history (even in Europe) have found a company who actually cares for their customers and not just the money.
Once again, massive thanks to Ken and Bob. You guys are my heros. read more