Kemmy did an amazing job on my hair. I had to be at work at a certain time and she was super quick…read morewith doing my hair. She is always kind and professional. I love how fast she is and how neat my braids look.

Kemmy did a great job. Her braiding was very comfortable and fast! The look was great.read more

Nachi is absolutely FABULOUS. I went to her to have knotless braids installed. Not only does she…read morehas gentle hands, she was professional and accommodating. My braids were not tight, they felt really light. I have been to other braiders and have not had the same experience. Medium, long braids were done in about 5 hours and a little change . I will Definitely be back!!! Rosie

I'm so glad to have found Nachi online. She was super flexible with scheduling, gave advice about…read moremy hairstyle, works super fast, and my braids are amazing. They are well done, but not tight at all! She's also incredibly friendly; I felt like I was getting my hair done by a friend. I'll definitely be back again!

It seems if you need your locks done, this is the place to go. If you need anything else concerning…read morenatural hair- stay away. It took over 4 hours to get my natural hair washed and cornrowed into 6 braids. I have 4b hair that wasn't preset angles or washed, but from prior experience, I knew it would take 20 min max to wash and detangle. It took a full 30 minutes for my stylist to attempt to detangle my hair, and then she gave up and just stuck me under the wash bowl. After washing my hair, she left me to air dry without combing it out- a huge no no for natural hair. Then, as she was going to blow dry my hair to prep it for the braids- she was so rough I was afraid I'd have patches and snapped hair all over. The bright side was my $100 braids looked super neat and lasted for nearly a month. So, if you're wanting a moderately priced stylist that isn't vested in hair care feel free to stop by. If you're wanting a hair care experience, I can't recommend.

I just moved to Atlanta about 8 months ago and got really lucky in finding Bianca and the Naturally…read moreYou team. I was having an allergic reaction to my hair products that was causing inflammation on flaking that Bianca was able to see and diagnose right away. Since coming to the shop, my hair is doing much better. I am not always the best about night hair care due to my job but Bianca keeps me camera ready and for that I am extremely grateful.

I had a balayage and haircut scheduled that was supposed to be a three-hour appointment. My GPS…read moreunfortunately sent me to the salon's old location, which was my mistake for not double-checking. As soon as I realized, I called to let them know. I would have been 15 minutes late. Rather than being even slightly accommodating for a long service appointment, they immediately marked it as a cancellation and charged me 50% of the service - $90 - despite the fact that no service was provided. The complete lack of flexibility or understanding was shocking. Charging someone $90 for a navigation error is pretty poor customer service. Policies are one thing, but this felt unnecessarily rigid.

Great haircut and knowledgeable stylists. I will be back for my next haircut for sure!read more

The response from the salon is incorrect. I contacted the salon prior to using the number provided…read moreduring BUSINESS hours and no response until just before my appt time. When I mentioned this, I was told the phone was on silent. How is that my problem? The email confirmation of the service has in the notes that hair is included. I mentioned this also in person and was told that was an error in the software or whatever website they use. I even asked to confirm the hair in the text. I'm only revisiting this review due to a notification from yelp. How can the salon say to contact the stylist to discuss if they never answered the phone or responded until less than an hour before my appt??

I really enjoyed my experience with Kenia. The salon was clean and professional. My stylist greeted…read moreme at the door with a smile and was prepared for my service. The prep time was short because my hair was already washed but she made me very comfortable and service fast. My hair was finished being braided 30 minutes before the estimate time on the appointment site. I really love the outcome. The style I selected was the medium knotless braids with color. Stylist was extremely agile in helping me achieve the look I desired without much coaching (from me). I would definitely recommend her and will look forward to going back for my next braid style. By the way wash is included as well as hair. Excellent value!

I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.

I took my son to get his hair braided and i was overjoyed with the outcome! The customer service…read morewas exceptional, very accommodating, and great work for a great price!

Jules salon is the best braiding salon in Gwinnett county or Atlanta area. I literally drive 30…read moreminutes for her services and there are 2 other salons less than 5 minutes away. She is patient and very pleasant. Her prices are fair and she has great customer service. Her salon is very neat, professional, and very decorative. She is humble and will engage in conversation if you like. She is 5 stars hands down... Been a customer since May 2016 and she has helped my hair grow so fast!

So two days ago, I was a walk-in wanting medium box braids. They without hesitation took me. I…read moreasked the price and the price doesn't even do the quality work justice. My braids are on point. I love the fact that they were gentle in handling my hair. I had locs for seven years so I've been out of the get your hair done, braid game for a long time. Anita was the main braider and then T. Jasmine also put in some work. The vibe was peaceful. They played gospel music and listened to sermons. The youngest of the ladies truly gave me hope. To see them so young and loving Jesus! I'd recommend Missy Braids to anyone! Thanks so much ladies!

Who would've thought that in the so-called "Black Mecca," finding a braiding salon that checks all…read morethe boxes--location, fair pricing, promptness, friendliness, cleanliness, and neatness--could be such a challenge? After spending hours searching online and trying several shops across metro Atlanta, I often left unimpressed. Recently, however, I stumbled upon this salon that caught my attention through its reviews. After getting medium-sized knotless braids, here's what I found: Location & Parking: The shop is about a 45-minute drive for me, located right off a major road in a busy but pleasant area. Because it's in a plaza, parking was easy--plenty of spaces available when I went. Pricing: The cost was reasonable, around average for the area. I felt it matched the quality of work. Promptness: Some reviews mentioned long wait times, and I did notice one customer waiting a while. It seems the salon operates on a first-come, first-served basis. Fortunately, I was seen right away and finished within about 5 1/2 hours--pretty quick compared to my past experiences. Friendliness: I'd read a few negative comments about customer service, but my experience was the opposite. Everyone was pleasant, accommodating, and informative. Brida, in particular, was very friendly and made sure my requests were clearly communicated to the second stylist working on my braids. Cleanliness: This was the one area that fell short for me. It wasn't terrible, but cleanliness is a big deal--especially since infection control should be a top priority for any beauty business. The chairs weren't wiped down between clients, no capes were provided, the bathroom needed attention, and the shop overall could've been tidier. Still, I've seen worse. If they improved this, the experience would easily be five stars. Quality of Service: The reviews about their braiding skills were spot-on. Along with cleanliness, this area is priority and was the main reason I decided to give them a chance--and I'm glad I did. The stylists were confident, experienced, and clearly skilled at what they do. My head wasn't in pain, the braids weren't too heavy, and I left happy with neat braids and grateful I took the chance. Final Verdict: Despite a few minor drawbacks, I'd definitely return. The quality of the braids and professionalism made it worth it. Let's keep them in business!