I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I highly recommend this clinic. The staff and the Dr. Frausto were excellent…read more I had virtually no wait and was out in a very reasonable amount of time. I went in with a deep cut on my foot. The nurse and doctor were very thorough in my treatment. The clinic is very neat and clean and everyone wore a mask. It's comforting to know that this excellent clinic is so close to my house and operates 24/7.

I had a car accident on a weekend holiday and was fortunate that my son was able to drop me off…read more While the wait was explained to me may take an hour, I had to be seen with my severe pain. They are able to handle injuries well, efficient with what type of paperwork needs to be filled out. They were all compassionate and very accommodating it helped me not to have a considerable breakdown. Ct and xray were done and all the staff, from the reception to the nurse and especially the Ed doctor was so caring and proficient. My pain was taken cared of and so grateful they're open on a holiday where most of all the establishments are closed.

This review is for Dr. Zachariah Patrick…read more I brought my daughter to this stand-alone ER for respiratory distress, and our experience with Dr. Patrick was very concerning. She was showing clear signs of increased work of breathing, including belly breathing, visible retractions, and complaints of chest and back pain with breathing. Her heart rate was 151, her respiratory rate was elevated, and her oxygen saturation was around 93%. As her parent, my biggest concern was how quickly her condition could worsen, and the possibility of her progressing into respiratory arrest. A paramedic had previously noted wheezing, yet Dr. Patrick stated her lung sounds were clear and did not appear concerned by how hard she was visibly working to breathe. I suggested that albuterol might help open her airway, but he told me it is only used for people with asthma, and no breathing treatment was offered. During the visit, he asked if she was up to date on her vaccines, and I answered no. After that, his tone noticeably changed, and the interaction no longer felt objective or supportive. When I explained that I would prefer for her to be seen by my clinical professor, who specializes in pediatrics as a nurse practitioner, he responded by saying there was "no such thing" as a nurse practitioner specializing in anything." At that point, I made the decision to leave. As I was walking out with my daughter, he made a comment in the hallway, in front of staff, saying "maybe you should vaccinate your kids." That was unprofessional, inappropriate, and completely unnecessary. As a nursing student, I have been taught that medical professionals should leave personal biases outside of the patient's room and remain aware of their own biases when providing care. In this situation, that standard was not met. Instead, it felt like my child's care was influenced by judgment, and the comment about vaccines was thrown in my face rather than handled professionally. I spend a significant amount of time in clinical settings shadowing nurses and have seen a range of bedside manners. Unfortunately, this was the worst bedside manner I have personally experienced. Parents bring their children to the ER expecting professionalism, compassion, and objective care. I left feeling that my daughter's respiratory distress was minimized and that the overall interaction lacked the level of care any patient deserves. I would not recommend this provider based on my experience with him. That said, this review does not reflect the practice as a whole. The nurse, paramedics, and Debbie who helped me were all amazing, and I truly appreciated the kindness and professionalism they showed during a very stressful situation.

It was a two hour wait but, very good visit to the emergency room. Good bed side, helpful and fast…read moreonce you're in a room. Quality of care was excellent!

Apparently bleeding from each orifice, having a mass sticking outside of my body that's (maybe)…read morecausing other infections and medical issues, and just being too nice to say anything to the point that my IV machine beeps for more than 30 minutes or I have to wait for long periods of time while needing to use the restroom without having to go on myself. At one point an antibiotic bag was attached but not opened so the machine sent an alert for 20 minutes before I turned the beeping alarm off myself. There was hospital personnel in my room but non medical. The Hospitalist, Dr Matin, is flippant at best with her comments after seeing me all of 2 seconds no chart says that this is not how my body works. Her dismissiveness and horrendous bedside manner is very upsetting and not helpful in an already stressful situation. I have a mass the size of a grapefruit and as hard as one on the outside of my body. I'm pretty sure that it's not supposed to be there. Either way, a huge mass, various infections, continual vomiting with blood and unbelievable pain are not something that are "send you home and check back later" issues.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

We visited Prestige Emergency Room this evening after my young daughter was injured at a festival…read moreand suffered a significant laceration. From the moment we walked in, the entire team was welcoming, attentive, and genuinely compassionate. The staff made the check-in process smooth and efficient, quickly getting us into a room. NP Michelle completed a thorough assessment, and Dr. Harrison did an excellent job placing sutures while ensuring my daughter was as comfortable as possible. My daughter was extremely anxious, but every member of the team showed patience, kindness, and reassurance throughout the visit. A special thank you to Nurse Sam, who went above and beyond to help my daughter take her antibiotics, something that was not easy given her anxiety. We were also very impressed with how quickly everything was handled; we were in and out within an hour, which is rare for any emergency care setting. Overall, an outstanding experience during a stressful situation. We are very grateful for the level of care and compassion we received.

Took my mom there due to a fall. They ran some scans and wanted to keep her for 6 hours for…read moreobservation in a chair. Dr Laney was very disrespectful raising his voice to her several times. This place is a money grab so just beware if you have good insurance. If you don't they will turn you away !!!! 0 rating !!!

I just had my daughter here. Came in with leakage and contractions...McKenna was phenomenal and…read morefast. Knowing I was going to have a CSection, she prepped me and calmed me throughout the process. Surgery with Dr. Cajas was swift and precise with my surgery and all went great (nurses in there were great too along with Paul my anesthesiologist). Dr. Akonye is my OBGYN and despite not having her do my surgery, she's amazing and I would let her birth my kids again! Nurse team in labor & delivery made a positive, calm, fun experience for us! McKenna, Gwen, Erika, and Virgina, were all phenomenal and helpful! The pediatric nurses were so loving and gentle when caring and observing our daughter. We will always remember them and the love they gave to our little angel! We appreciate the team here!

My mother visited the ER due to a severe allergic reaction while traveling out of state without…read moreaccess to her prescribed EpiPen from California. When we arrived, her symptoms were visibly worsening. Her face was swelling, her legs were becoming swollen, her chest felt increasingly tight, and she reported that her throat felt like it was closing. Anyone familiar with severe allergic reactions knows how frightening and dangerous these symptoms can be. After being admitted to the ER and answering an extensive number of questions, we were informed that an EpiPen could not be administered until a doctor evaluated her and entered an order. When the physician finally arrived, she appeared to minimize my mother's symptoms, stating that her throat seemed fine and that she did not appear swollen, despite the fact that the swelling was visibly noticeable and continuing to worsen. Instead of promptly treating what we believed to be an active allergic reaction, the discussion quickly shifted toward admitting her for observation, placing an IV, running multiple tests, and monitoring her for several hours. At that point, it felt as though the focus was on additional procedures rather than addressing the immediate issue that brought us to the ER. Concerned about the delay in treatment, we left and went to another hospital nearby. The staff there evaluated her quickly, recognized that her allergic reaction was progressing, and administered an EpiPen immediately. Her symptoms improved rapidly, and she returned to normal shortly afterward. I understand that emergency physicians must follow protocols and exercise caution. However, when someone is reporting a tightening throat, worsening swelling, and other signs of a severe allergic reaction, prompt assessment and treatment should be the priority. Based on our experience, this ER failed to provide the urgency and responsiveness that the situation required.

We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.

went to this "hospital" because it's close to my home. I've driven by it many times, and the sign…read moreadvertises no wait times. Online, it's listed as a Family Hospital that offers emergency care, ultrasounds, X-rays, EKGs, and other imaging services. I walked in, and the woman at the front desk was very kind. However, there was a man sitting behind the front desk in regular clothes with no scrubs or name tag, staring directly at me. When she asked why I was there, I felt uncomfortable discussing my private medical information in front of him. She noticed and asked him to step away. I explained that I had just found out I was pregnant, have a history of an ectopic pregnancy, and had started spotting, so I wanted to make sure everything was okay. She took my ID and insurance, and I sat down. While I was waiting, I could clearly hear staff in the open office talking about me, saying things like, "Why did she come here?" A man dressed in slacks and a dress shirt--not scrubs--came out and asked what was wrong. After I explained everything again, he told me he didn't know what they could do for me and would ask someone else. Then another man in teal scrubs came out and asked, "What's your deal?" I was taken aback and asked what he meant. He then told me this facility was for drug and alcohol treatment and that I was in the wrong place. I felt embarrassed, unwelcome, and like I was being treated as a joke during what was already a frightening situation. If this facility is not equipped to evaluate pregnancy-related emergencies, that should be made very clear. The name "Family Hospital," the signage, and the online information are misleading and led me to believe I could receive emergency medical care there. I left feeling confused and humiliated when I should have been treated with compassion and respect. One thing I would avoid is saying "DO NOT GO THERE!!!!" if you're aiming for the review to be taken seriously. The detailed description of your experience is more persuasive than an all-caps warning, and it focuses on the specific issues: misleading information, lack of privacy, and unprofessional communication.

This is not an urgent care center that is open 24 hours a day. This is an emergency room. Went and…read morethey were quick at wanting to charge me for emergency services.

I used the on-line scheduling tool...Awesome sauce! They texted me when I was due up in 30…read moreminutes. They are a bit hard to find....they are at 1604 and Huebner just behind the Walgreen's. Dr. Ratner is great. Quick, professional and friendly. My wife and I have been seeing him as our go to Doctor when we can't or don't want to wait to see our regular doctors.

Unfortunately we had an error in our online paperwork. The lady with the braids at the front…read more(7/11/26), was extremely rude and condescending. Instead of trying to help resolve the issue she said we didn't have an appointment and accused of insurance fraud for my 3 year old since the dob was the policy holders (dad). Instead of helping fix it we just had to ask to cancel the appointment and use the posted QR code to redo the appointment ourselves. I guess her job is to monitor the door and not help patients in need.

I cannot say enough amazing things about the staff at this ER. From the moment we walked in with my…read moredaughter during such a scary situation, every single person we encountered was kind, patient, and compassionate. They made sure my daughter understood everything that was happening and constantly checked in to make sure she felt heard and comfortable. They truly treated her like more than just a patient. She was able to have a CT done there, and the results confirmed appendicitis. The team explained every next step in such a simple and reassuring way, which helped calm all of our fears. They also communicated everything directly to the Children's Hospital we were transferred to and even arranged ambulance transportation for us. In one of the most stressful moments as a parent, they made us feel cared for, supported, and safe. I am beyond grateful for the incredible care they provided. Truly the best experience we could have hoped for in such a frightening situation. Thank you all so much.

First of all it's in our neighborhood. Super convenient. Check in process was super easy fast &…read morefront desk take in lady was nice. Doctor was awesome as well. The whole staff from beginning to end.