I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I was pretty nervous walking in since my insurance is from out of state and I've had issues with it…read morebefore. Michelle (front desk) was EXTREMELY kind, she called insurance company and spoke to someone and got my benefits. Once inside the MA was great then I met Dr. Lyons! What a GREAT Dr, his bedside manner is wonderful. He was caring and compassionate. Will definitely be back (only if I need to)

This review is for Dr. Zachariah Patrick…read more I brought my daughter to this stand-alone ER for respiratory distress, and our experience with Dr. Patrick was very concerning. She was showing clear signs of increased work of breathing, including belly breathing, visible retractions, and complaints of chest and back pain with breathing. Her heart rate was 151, her respiratory rate was elevated, and her oxygen saturation was around 93%. As her parent, my biggest concern was how quickly her condition could worsen, and the possibility of her progressing into respiratory arrest. A paramedic had previously noted wheezing, yet Dr. Patrick stated her lung sounds were clear and did not appear concerned by how hard she was visibly working to breathe. I suggested that albuterol might help open her airway, but he told me it is only used for people with asthma, and no breathing treatment was offered. During the visit, he asked if she was up to date on her vaccines, and I answered no. After that, his tone noticeably changed, and the interaction no longer felt objective or supportive. When I explained that I would prefer for her to be seen by my clinical professor, who specializes in pediatrics as a nurse practitioner, he responded by saying there was "no such thing" as a nurse practitioner specializing in anything." At that point, I made the decision to leave. As I was walking out with my daughter, he made a comment in the hallway, in front of staff, saying "maybe you should vaccinate your kids." That was unprofessional, inappropriate, and completely unnecessary. As a nursing student, I have been taught that medical professionals should leave personal biases outside of the patient's room and remain aware of their own biases when providing care. In this situation, that standard was not met. Instead, it felt like my child's care was influenced by judgment, and the comment about vaccines was thrown in my face rather than handled professionally. I spend a significant amount of time in clinical settings shadowing nurses and have seen a range of bedside manners. Unfortunately, this was the worst bedside manner I have personally experienced. Parents bring their children to the ER expecting professionalism, compassion, and objective care. I left feeling that my daughter's respiratory distress was minimized and that the overall interaction lacked the level of care any patient deserves. I would not recommend this provider based on my experience with him. That said, this review does not reflect the practice as a whole. The nurse, paramedics, and Debbie who helped me were all amazing, and I truly appreciated the kindness and professionalism they showed during a very stressful situation.

Went in on 4/23 at 12:20 am and everyone was so nice and attentive. I had no wait at all and was…read moreseen right away! Thank you to the entire staff. (Johnny, Anthony, Alfredo and Dr. Patrick)

It was a two hour wait but, very good visit to the emergency room. Good bed side, helpful and fast…read moreonce you're in a room. Quality of care was excellent!

This is about the neighborhood er on time center. My daughter in law's water broke at 35 weeks and…read moreshe dialed very quickly. She was terrified and in so much pain. They are a very young couple in their early 20's and my son just rushed her to the first RR he knew that had been good to me in the past. It was the most traumatic experience they have ever had and no new mother at 35 weeks pregnant ahould ever have to encounter. Some of the people were nice, but, unfortunately, I had to go to this ER today for a cery painful chronic condition and the nurses and doctor were so rude to my son saying very sarcastic and nasty things about them and about them coming to their er in labor and then they said things to me about it that were very unprofessional also. Then the doctor that made the comment that she was so glad she wasn't on shift when my son saying very and daughter In law came in with their stress looked at me and made me feel like a "seeker of pain meds" because I was "back with my usual pain." Yes, in the past this hospital was very good to me and my family but, after today and all that was said to me and my son about my family and my new baby, I will NEVER EVER EVER go back there and I suggest no one else does if you don't want to be judged or have rude comments made to you or your family if you ever have to go back. I am also a licensed and college graduate and educated medical professional as well and this behavior that o experienced today and how hurt they made my son was disgusting. my son even asked to speak to someone when he was leaving and one of the employees told him that he should make a complaint about it somewhere else because "they're like a family there and nothing will be said or done and they will just blow him off." Again another disgusting statement from an employee. Avoid this ER at all fost if you have to go more than once for severe pain from a legitimate medical condition because they will label you a seeker or frequent flyer and treat you poorly and judge you and talk about you behind your back at the nurses station (which I heard and you will hear all of the negative and judgemental things they say about you) and to your face because they don't care. And forget HIPPA because they say your name out loud and discuss your conditions where anyone listening can hear and they literally don't care. Unprofessional, unethical and illegal practices but at least they have each other and are family to each other to cover up any complaints.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

We visited Prestige Emergency Room this evening after my young daughter was injured at a festival…read moreand suffered a significant laceration. From the moment we walked in, the entire team was welcoming, attentive, and genuinely compassionate. The staff made the check-in process smooth and efficient, quickly getting us into a room. NP Michelle completed a thorough assessment, and Dr. Harrison did an excellent job placing sutures while ensuring my daughter was as comfortable as possible. My daughter was extremely anxious, but every member of the team showed patience, kindness, and reassurance throughout the visit. A special thank you to Nurse Sam, who went above and beyond to help my daughter take her antibiotics, something that was not easy given her anxiety. We were also very impressed with how quickly everything was handled; we were in and out within an hour, which is rare for any emergency care setting. Overall, an outstanding experience during a stressful situation. We are very grateful for the level of care and compassion we received.

Took my mom there due to a fall. They ran some scans and wanted to keep her for 6 hours for…read moreobservation in a chair. Dr Laney was very disrespectful raising his voice to her several times. This place is a money grab so just beware if you have good insurance. If you don't they will turn you away !!!! 0 rating !!!

I just had my daughter here. Came in with leakage and contractions...McKenna was phenomenal and…read morefast. Knowing I was going to have a CSection, she prepped me and calmed me throughout the process. Surgery with Dr. Cajas was swift and precise with my surgery and all went great (nurses in there were great too along with Paul my anesthesiologist). Dr. Akonye is my OBGYN and despite not having her do my surgery, she's amazing and I would let her birth my kids again! Nurse team in labor & delivery made a positive, calm, fun experience for us! McKenna, Gwen, Erika, and Virgina, were all phenomenal and helpful! The pediatric nurses were so loving and gentle when caring and observing our daughter. We will always remember them and the love they gave to our little angel! We appreciate the team here!

My mother visited the ER due to a severe allergic reaction while traveling out of state without…read moreaccess to her prescribed EpiPen from California. When we arrived, her symptoms were visibly worsening. Her face was swelling, her legs were becoming swollen, her chest felt increasingly tight, and she reported that her throat felt like it was closing. Anyone familiar with severe allergic reactions knows how frightening and dangerous these symptoms can be. After being admitted to the ER and answering an extensive number of questions, we were informed that an EpiPen could not be administered until a doctor evaluated her and entered an order. When the physician finally arrived, she appeared to minimize my mother's symptoms, stating that her throat seemed fine and that she did not appear swollen, despite the fact that the swelling was visibly noticeable and continuing to worsen. Instead of promptly treating what we believed to be an active allergic reaction, the discussion quickly shifted toward admitting her for observation, placing an IV, running multiple tests, and monitoring her for several hours. At that point, it felt as though the focus was on additional procedures rather than addressing the immediate issue that brought us to the ER. Concerned about the delay in treatment, we left and went to another hospital nearby. The staff there evaluated her quickly, recognized that her allergic reaction was progressing, and administered an EpiPen immediately. Her symptoms improved rapidly, and she returned to normal shortly afterward. I understand that emergency physicians must follow protocols and exercise caution. However, when someone is reporting a tightening throat, worsening swelling, and other signs of a severe allergic reaction, prompt assessment and treatment should be the priority. Based on our experience, this ER failed to provide the urgency and responsiveness that the situation required.

We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.

This is not an urgent care center that is open 24 hours a day. This is an emergency room. Went and…read morethey were quick at wanting to charge me for emergency services.

From the owner: Your emergency becomes our priority as soon as you walk through our doors—anytime, any day; we're…read moreready for immediate action.

This has been my go to urgent care for years…read more The gentleman at the front desk was VERY rude and condescending. That's never been my experience before. I was not feeling well or at my best and I would have appreciated some grace and kindness. I unfortunately couldn't treated with an alternative medicine due to my allergies and previous treatment but the provider was kind and funny. The MA was empathetic and paid attention to detail.

Usually had decent experiences with the exception of the last year. Medical staff is great but the…read morewait times are crazy now. 2 hours to get seen and not a single person apologized or acknowledged the wait time. And if you need to contact their billing department good luck with that too. Three phone calls at 30-45 minutes on hold each time, and I still haven't been able to speak to a person in their billing department. Pushed the button to get a callback, nope no callback either. Used their awesome website to try and contact them to get a receipt for my FSA card and over a week no response. They also don't update their website. You will go to schedule an appointment and it says no wait time. I went in and was told there were no more appointments for the day and they couldn't see me. Never again.

I cannot say enough amazing things about the staff at this ER. From the moment we walked in with my…read moredaughter during such a scary situation, every single person we encountered was kind, patient, and compassionate. They made sure my daughter understood everything that was happening and constantly checked in to make sure she felt heard and comfortable. They truly treated her like more than just a patient. She was able to have a CT done there, and the results confirmed appendicitis. The team explained every next step in such a simple and reassuring way, which helped calm all of our fears. They also communicated everything directly to the Children's Hospital we were transferred to and even arranged ambulance transportation for us. In one of the most stressful moments as a parent, they made us feel cared for, supported, and safe. I am beyond grateful for the incredible care they provided. Truly the best experience we could have hoped for in such a frightening situation. Thank you all so much.

Had to find an Urgent Care while in San Antonio and my DIL suggested Prestige Emergency Room. So…read moreglad I did. Not only was it close to home, but it was not packed as a matter of fact, I was the only patient there. I as I'm and out with breathing treatments and X-rays in an hour. Staff was great. Very efficient ER! Would definitely go back for great care!