If i could rate them zero stars I would. I took the truck in to have the shifter replaced due to a service soon light on 10/11/25 for a total price of $941. I got the truck back from them roughly around 3:30 - 4:00PM with more codes than it came in with. I have attached scanned report while sitting in their parking lot. I got the truck back from them with all the plastic wrap in it, and all of their trash paper protectors covered in dirt (they don't care about your stuff). The porter made us walk to the back of their fenced gated area to get it, which leads me to believe it wasn't really done. I went back to the service department and they told me to come back as the tech already left. About four weeks later again stranded with a shifter issue with a trailer behind the truck. I tried to bump the shifter into gear to get the truck out of a entrance road, and the plastic junk broke. Needless to say, they wont warranty their already junk work. I wouldn't trust this dealership to service a Murray mower. Ford of Clermont is a much better dealership, as well is Bartow Ford. Clermont: https://www.fordofclermont.com/ Bartow: https://www.bartowford.com/ Starling Chevy has also been top notch, and will be visiting them as soon as this dumpster is "fixed" by the Prestige Ford circus. https://www.starlingchevygmc.com/ read more

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On Saturday July 20, 2024, I traded in my 2024 AT4 3500 for a 2024 F450. Driving home it felt off so I contacted my salesman and he said vibration in a dually was normal. I asked did the vehicle have a PDI prior and he said yes. The next work day (Monday) I took it to a local Ford who verified my fear, it needs to be balanced and realigned at a minimum. I now have a F450 with 500 miles sitting in a shop in south FL because nobody has time to fix it. I have to install a 5th wheel, tonneau cover, and tint by next Thursday as well as prep my camper to pull it to Indiana. This was LITERALLY the only reason for this purchase and now my timeline is unknown. I will not go here again because the two issues listed are not the only issues...and I've not owned it a week. Of the 6 days I've owned this truck I've had physical possession of it 2. Pathetic. Edit: Had to Lemon Law the truck unfortunately. read more

We bought a brand new 2026 pretty much over the phone. They ran all the numbers for us since we were coming from a distance gave us a Rough number for our trade in and was ready when we stopped in. Everything was done electronically and it was one of the fastest vehicle purchases I have ever done. read more

this dealership is horrible never come here, they called and text me nonstop so see my car I was sell I showed up and they didn't even want to come out and look at it read more

The fact that they sold my friend an mkx without the second key fob and then she went back with a fob I had purchased and went in back and came back out gave her both gobs back and said she was all set. She certainly was not the fob they claimed to have programmed and cut was completely unchanged and even the key was not cut that stores inside the fob. The salesman allegedly is. I longer there yet they now want to charge her an additional $447.00 to do the twenty five dollar fob Job! read more

I got a detailed quote for TPMS sensors and tires installed, I had confirmed several times that it was the full cost. When I arrived, they "couldn't find" me or the quote and said it only covered the sensors. While there, I asked about my door welds (flagged in the Ford app and visibly bad). The advisor insisted it wasn't the welds until a tech confirmed it was, then I was sent to the body shop. They took pictures and said I'd hear back in 3 days. I waited over a month before calling myself, only to be told I'd been approved weeks ago. Dropped my car off once a rental was ready. Two days before the rental was due back at 9 AM, I called at 3 PM , received no answer, left a voicemail. The next day, still nothing. Called again, transferred, more voicemail. Finally got a manager who said the car wasn't ready but would be "tomorrow" and that he'd call the rental company (he never did). By noon the next day, I called the rental company and they confirmed the dealership never contacted them. At 3 PM, I called again and was told, "Oh yeah, it's done," with zero notice. Picked it up to find the door misaligned by half an inch, rubbing paint off. They did fix it, but again, more time wasted. UPDATE: They also forgot part of the repair. When I brought my car back, the same misalignment issue was still there. I pointed it out, and the manager's behavior was so erratic and aggressive that I honestly wondered if he was under the influence of something which is definitely not the kind of conduct you expect at a professional dealership. When I asked what his deal was, he admitted he was mad about a review and then somehow made the situation even worse. Communication: nonexistent. Accountability: zero. Quality: awful. Writing an honest review apparently struck a nerve, because all it got me was a hyped up manager in my face, seemingly trying to provoke a confrontation. I'll never return and don't recommend anyone trust this service or body shop. All my future vehicles will be purchased, serviced, and cared for by Mullinax Ford, where professionalism and communication actually exist. Quite frankly ford be embarrassed to have this person (Bobby he said his name was)representing them. The advisor I at the front desk of the body shop was fantastic, this lady exhibited professionalism in every interaction that is it be expected with a dealer ship and I feel sorry that she has to work under her manager.(Bobby) also feel free to view the work the manager (Bobby) personally drove around and said was good to go initially read more

I had a recall for my Explorer. Miss Deb was wonderful! She kept in touch got my parts in and called me immediately. I cant say enough good things about her. My husband had been very sick and between Miss Deb and Ed in the service department made sure I could get out as soon as possible Thank you Prestige Ford for your wonderful service J. PAIGE read more

Prestige Ford in Mount Dora useless Florida a small little dealership very laid-back no pressure everybody's nice and friendly there. Good service Mr. Matthews runs a good dealership. read more

I purchased a 2020 Jeep Wrangler Unlimited with just under 60k miles from Prestige Ford on 8/14/2025. What began as a seemingly smooth purchase quickly turned into a stressful and concerning experience that I feel other buyers should be aware of. Within 6 days of purchase (8/20/2025), the vehicle overheated at idle to the point of automatic engine shutdown. The next day, the issue repeated, and I reached out to the dealership immediately. I first spoke with General Sales Manager Jonathan Matthews, who provided me his personal cell number and advised me over the phone to take the Jeep to a Jeep service center. He assured me it was covered under warranty. However, the warranty documentation was not included in my purchase paperwork -- despite being represented as part of the sale. After multiple texts and voicemails, I finally received the warranty information late Saturday. Upon reviewing the warranty, I discovered that all covered repairs must be performed at a Ford or Lincoln dealership -- meaning, if I had followed the GSM's verbal advice, I could have unknowingly voided my warranty. This raised serious concerns about either incompetence or dishonesty on the dealership's part. I then emailed Sales Manager Jose Rodriguez, who confirmed in writing that repairs must be performed at Ford/Lincoln facilities, not Jeep. However, neither he nor Mr. Matthews has provided any written assurance that: Prestige Ford will honor the Blue Advantage Certified 14-day / 1,000 mile return policy that was attached to this vehicle, or That all overheating-related repairs and potential engine damage will be fully covered under the warranties that were promised at the time of sale. When I spoke again with Jonathan Matthews by phone, he told me, "our dealership doesn't participate in that" (regarding the Blue Advantage 14-day return guarantee) -- despite the fact that the vehicle was sold as Blue Advantage Certified. I requested clarification in writing, and as of today, I have yet to receive a response. In short: Warranty documents were withheld until after repeated requests. I was given incorrect advice that could have voided my warranty. The dealership is denying a return guarantee that is advertised as part of Ford's Blue Advantage program. Written communication is avoided, leaving me without assurances for a vehicle that became defective less than a week after purchase. I am sharing my experience to warn fellow buyers: read every document carefully, verify any warranties independently, and get every promise in writing before you sign. I regret trusting this dealership's word, and I hope others avoid the same mistake. read more

I arrived at Prestige recently to check out a car that I was interested in. The salesperson was nice, but noticed they had a hygiene issue during the test drive (I'll leave it at that). When it came time to get a value on my trade, there was no negotiation with sales mgr Jose. Got an offer and that was it, no budging after that. I was disappointed since there are plenty of Ford dealers in the Central FL area. read more

Made a deal online with trade in. Everything went very well, no surprises and little upsell. Very pleased

Gross incompetence or complete dishonesty? Let me preface this review by saying 2 things: First, I have NEVER in my life written a google review - good or bad. Second, my father has been a mechanic for decades and I grew up around cars, so I know enough to know when things aren't adding up regarding cars. I brought my car in because it was having hard starts, poor acceleration, and poor performance in general. It was also throwing a low fuel rail pressure code. I just moved to the area about a year ago and didn't know a good shop around that I could take my car to, so I unfortunately decided to just take it to the local Ford dealership service center at Prestige Ford. I knew I'd likely pay more, but figured it might just be more convenient/quicker. They assessed my car and the service representative told me that the purge valve was the issue. That seemed strange, given the code I was getting, but I just wanted my car fixed asap. I paid over $700 to have the purge valve replaced. When I picked up my car the check engine light immediately came back on and the car continued to have the same issues. I brought the car back the same day. It was reassessed. I was then told that the fuel pressure sensor was not functioning, and I was told that THAT repair would be over $200. I questioned why that issue had not been diagnosed initially and noted that the initial code was for low fuel rail system pressure - the fuel sensor should have been top of list to check. No good explanation was given for why this was not initially addressed/assessed. I also expressed frustration at the fact that the purge valve repair seemed to be erroneously done, as it had not corrected ANY of the issues in my vehicle - I was told that was not the case, and that they had done a test of the purge valve which showed that it was failing. Nevertheless, the co-occurrence of these issues still seemed suspicious to me. In any case, the representative offered to do the sensor repair for the cost of parts only. I agreed, again out of convenience. After leaving my car there for several more days waiting for the part to come in, I received a call and was told that, "after digging into the issue," it actually looked like there was an issue with the high pressure fuel pump AND cam shaft. A repair that would cost over $3500. Why, I wondered had they not "dug into" the issue initially - before I paid over $700 (would have been $800 if I had paid for the fuel sensor repair) in OTHER, seemingly erroneous, repairs. To say that I had a loss of confidence in the service center at this point is an understatement. So, I told the service representative I would be coming to pick up my vehicle with the intention of taking it elsewhere for a second opinion. When I picked up my car I was made to wait quite a bit of time for the paperwork to be completed. It seemed, though I can't be sure, that the mechanic had not even written up the notes yet. I also asked the service representative to explain to me again the issue. Once again, things just weren't making sense to me. However, I'm not a mechanic, so I called my father and had the representative explain it to him. The representative was only able to partially answer my father's questions and the mechanic was apparently "unavailable" to speak directly. To be fair, my father did say that their diagnosis COULD be accurate - BUT there was just too much incomplete information and the sketchiness of the whole experience absolutely called for a second opinion. If that had been that, I'd be fine and would not be writing this review. But sadly, that's not the end of this bad experience. When I finally got in my car to drive away, it would barely start. I was almost unable to get it out of the parking lot and limp it 3 miles down the road to the other mechanic. It had never driven this poorly before - not even close. It was actually unsafe for me to be driving it at that point. All I could think was that they had somehow made my car WORSE. At the other mechanic shop, I explained the experience I had just had. The technician came over to the car, and with my husband and I standing right there, popped the hood. He looked down at the engine and looked back at me and asked whether I had driven the vehicle there and I replied yes, but barely. He said he was surprised I had been able to get it there because the FUEL PUMP HAD NEVER BEEN PLUGGED BACK IN. He pointed to the clip, which was CLEARLY UNPLUGGED. He clipped it back in and in 2 seconds my car was drivable again. It's still exhibiting some issues - and it remains to be seen what those actually are. However, it is safe to say that I will NEVER bring my vehicle back to the service center ant Prestige Ford, and I will strongly advise everyone I know to avoid it as well. I also deeply question whether the fuel pump being unplugged was just gross incompetence or some kind of play to make it impossible for me to leave the service center and force me into the repair. read more

My truck had a bad battery and was brought in to have it replaced under warranty. It was wrecked by their tech while it was in the shop and they refuse to do anything more than fix it. My truck was 10 months old and it is not worth what it was when it went in there. They keep trying to make the body lines line up but so far have failed. They need to either give me another truck just like it for what I owe plus some for mileage or write me a check. The GM doesn't call me like he said he would. He took down my number and has yet to call me. THE PAINT DOES NOT MATCH. I've had 12 Fords since I turned 16 and I'm 37. I will never purchase a car from this dealer. I just moved to the area two months ago from Palm Beach. Highly recommend Autonation Ford. read more

Had a horrible experience today with two sales managers. David totally messed up the numbers and never called to apologize after I got up and walked out of the dealership. He had another sales manager, John call to cover up his mistake. John cudidn't do any better. He had the wrong vehicle in the deal and tried to double the monthly payment to blow the deal on purpose. In my opinion, this is a very deceptive business practice going on at this dealership. Buyer beware. read more

We bought a Ford F150 based on their "forever warranty" - paid EXTRA, (a lot extra) for them to do NOTHING when there is a problem. They keep the truck for 2-5 weeks at a time with no offer of a loaner. The problem never gets fixed. I will NEVER do business with this organization again. BUYER BEWARE If there was an option to do zero stars I would. read more

My family and I went to test drive a truck at this dealership and the battery was dead. The sales guy charged it a short time and it finally started. We told him he should put in a new battery but he didn't. The battery died again while on the test drive and we was lucky to be able to get the truck off the road a bit and had to wait for someone to come help us. read more

I would give no stars if I could. I had a recall on my Ford and made an appointment for 8/29/25 to have it inspected. I showed up for my appointment and was told by a service advisor to reschedule because the recall tech did not come in. I went to the service manager to complain because I had been trying to get this inspection done and keep getting a run around from the service advisors. He took my truck back and had it inspected and it failed. He told me they would order the parts and call me when they came in. I got a call on 9/3/25 that the parts were there and they scheduled me to bring it in on 9/12/25 at 8:30am to be repaired. I dropped the truck off and heard nothing all day so I called at 3:00pm and when the tech called me back he stated he didn't even know the truck was there, it was there for over 6 hours at this point and that they didn't have the parts. I called to talk to the service manager was told he's in a meeting, asked for the general manager was told they weren't there, asked to talk to someone with authority and talked to a women who stated let me look in to this give me 20 minutes. Waited for a call back and when received was told they located the part from somewhere and that they would have the truck back to me by 7:00pm. I told them that how did they need to locate the part when there scheduler called me on 9/3/25 and said they parts were there. How can they state they didn't even know the truck was there when I handed the keys to a service advisor who stated you are so and so here for the recall repair. They must really think I am stupid. Worst service experience ever, I will not take my truck back to Prestige Ford, I do not trust them and feel they are shady. read more

Don't walk, run away from this dealership!! my Grandson who just turned 18 went in to see about purchasing a truck. He knew his interest rate would be higher than normal as this was his first ever purchase. The salesman, Jovany Dorismond easily convinced him that 10% interest on a 6 year old $31,000 truck was a great deal!! Unfortunately once in the finance office the interest changed to 26%!!! This bunch of amoral thieves could have easily steered him away giving him time to rethink. But no!! By 9pm they had him signed up for this great deak and now he's stuck. Florida doesn't have a 3 day "buyers regret" clause but the dealership could choose to do it if they would. Unfortunately the person claiming to be the sales manager, Johnathan, refuses to do anything about this mess. He parrots "we did nothing wrong" over and over And takes no responsibility for ruining this kid financially. Another amoral example of why car dealers are mistrusted! We have not given up and will be contacting multiple agencies for assinstance. Karma! It will come around. read more

my daughters mechanic suggested i take it to presitge ford due to mullinax being so busy, on august 7, 2024, i did that and found out it was my torque converter that needed to be repaired got my edge back on september 5, 2024 (there was very little communication while they worked on it) i never had any thing wrong with my edge before they worked on it. on december 9, 2024, on my way home from work my oil light came on, so i took it right to mullinax ford quick lane they checked my oil level and it was 2 quarts low, so they did an oil change and told me the oil filter was loose and my transmission fluid was over filled. anibal & matt told me to come back in a month to have the oil level checked, so i brought it back on january 6, 2025 and the level was good, then on january 15, 2025 i went to my mom's house when i backed my edge up after starting her car i saw a nice size oil spot on her driveway i looked under my edge and the felt piece that is under the engine had lots of fluid dripping from it, so i wiped it with a towel and it was dark fluid . i came home to get the paperwork and seen oil spots on my driveway, so i went to mullinax and they had an engine man look at it then dwight dowe told me to take it back to prestige ford because it was transmission fluid leaking from the bell housing, so i headed right there.i drove up to prestige ford, which is 45 minutes from my house, one way to find out what was going on with my edge. i told obed that i could not get anyone to answer the phone so i drove up here to get answers and his reply was i don't have a problem with that. obed said to me my warranty will cover it and i would have to pay $100.00 for the deductible plus my rental would be covered while the repair is being done. i kept enertprise updated about what was going on with prestige ford. on friday january 17,2025 i called prestige ford 5 times trying to get an answer about my rental car being put under warranty with no one picking up the phone in the serivce department. now i had to pay $350.00 for the rental that should of been covered under the warranty. total calls to & from obed from 1/16/2025 to 1/28/2025 was 17 12 calls to get ahold of obed voice mail full 5 calls to the service manager with messages left 1 calls from obed to me about my car 1 call from obed to tell me to turn rental in 2 calls from obed where i left a message with the lady in serivce appointment center to call me 1 call to tell me my edge was ready to be picked up obed is: from my experience with him 1. unprofessional 2. no communication skills 3. was incompetence 4. very arrogant 5. very sarcastic read more

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Service department took an entire day to pull a code and do nothing else. Then told me it was 6,000 to fix it, No thank you . Reset the code an the problem never returned. read more

Living only 3 miles away, convenience is the biggest plus for me. Their service depart, however, has always been a source of frustration and disappointment to me. One or two service advisors available at any given time and just plain shoddy work greatly outweighs the convenient location. read more

This completely unresponsive Ford Dealership is the worst I have ever encountered. They don't have any cars on the lot and the service department is terrible. We asked about an Edge and they tried to talk us into an Escape, never once told us they could get us an Edge. No one ever calls back to provide updates. The receptionist is rude and zero help. Every single service visit with them has been a frustrating experience. We are done. We take our car elsewhere for service. We are a Ford family and our next car will be a Ford but not from Prestige. I would never purchase a car from someplace like this. The sales department is likely no better than the service department and you still have the snarky receptionist. I frankly don't understand how they are still in business. They may be the closest dealership but in my opinion, it's worth the drive to find better customer service. They clearly don't seem to care about repeat business. I just bought a new Ford from another local dealership and have my vehicles serviced else where. read more

Deceptive business practice: After in-depth communications with Rick, we reached a deal on 8/6/24 at 11:57 AM for a 2023 F150. I even went as far as to say it was your best and final, and Rick's response was yes and noted the rate for the purchase. I asked for the truck to be ready along with the paper work because i was driving 3 hours to the dealer. Once i arrived i was greeted by Sebastian who took me on a test drive. After returning to the dealer, Rick came out to apologize because he made a mistake equaling $5k. This is completely unacceptable and unprofessional! Jonathan, the GSM, greeted me and said they couldn't do the deal but could put me into a much less expensive truck (bait and switch), which is unfair and not legal!"Auto dealer fraud describes deceptive and unlawful practices used by automotive dealers at almost any stage of the vehicle purchase process, from advertising to vehicle pricing negotiation and financing terms." Source: findlaw.com This isn't what i agreed to which is why i drove over 3 hours almost and 230 miles oneway. I was approved with Ford credit for 4.9 @ 84 months, and 2023 had a special rate of 3.9 @ 84 months. One would think there is no issue. John came back after 45 minutes of waiting to go into finance to sign everything only to tell me ford credit wanted an additional $4000 above the $3000 i was already putting down. This didn't make sense because I was already approved @ 4.9. They messed up so badly that they didn't want to sell me the truck because of their mistakes. They did not attempt to salvage the sale, and I wasted an entire day and 460 miles driving because of incompetence! I hope the GM would be willing to contact me to address the level of incompetence and misleading business practices! read more

So I went to Prestige about two weeks ago for an oil change and to have some warranty stuff looked at. At first things seemed good, service writer called me when the car was ready (That has never happened at Prestige). She told me that the seat cover wasn't covered by warranty but she ordered the other stuff warranty/recall. I said that is ok, but I need a price on the seat cover as I was going to need to replace it anyways. I also called Ford corporate for help considering the car was just out of warranty (That is a different story entirely). Well at this point both Ford and I are needing the price of that part to be installed. I went to pick up my car and the keys were not with the cashier. I was told that I needed to track things down. Finally got my car after about 20-20 minutes. When I get home I look at my paperwork and saw that they had done a multi point inspection (MPI). I was looking this over and saw that they rotated my tires, checked my brakes, checked the trans fluid, and the power steering fluid. They also recommended an air filter and cabin air filter. Funny because I asked for only an oil change and when they asked me about doing the world, I said no (That includes the rotation and everything). Its also very funny that my vehicle has electronic power steering, the trans level stick is on the side of the trans housing, my wheel lock was in the same exact spot as I left it, which is deep in a cubby. My cabin air filter was replaced with a K&N use days before and the air filter (Which did need to be replaced), the housing was left unclipped. So they pencil whipped the entire thing. I called 13 times and never got through to anybody, so I drove back up there. When brought it up to the newer service manager, she told me that she was almost sure that the MPI was not mine. Fast forward to today, I asked the service writer if they had gotten a price on my seat cover. She said that she has been busy and that she thinks somebody had called and they have to do more research. it is literally just the seat cover on the bottom of the passenger seat. I am wondering what the process is and how hard it is to get a price. They say things are changing, but seems to me that it is the same old stuff. Make excuses for the employees when they screw up and make the customer feel like it's their fault. How hard is to take care f the customer, something that is seriously lost in this world. What seems to be a simple task has turned into a giant dilemma. Update: Had to drop the car off for the recalls/warranty work. Walked into the parts and lo and behold they had the part in stock. Then got a different service writer to give me the labor charge. Now I just need Ford Corporate to call me back. My first experience owning a ford, and so far not a great one. Final Update: I was called several days ago that my recall/warranty parts were in. I made my appointment for a Monday. On Tuesday we dropped my mothers truck of and asked about the prices I needed. That is the night that I left a review on Yelp, Google, and the BBB. Friday we picked up my mother's truck and dropped off my car. Monday I call and ask about my car, they call back and leave a message saying my car is ready to go. When I pick up my car, they did no work and refuse to service my car again. So I went to talk to the General Manager (also new). He could care less with what I was saying and at times had a smirk on his face. But something I did get out of the conversation was that I was blacklisted because I left a bad review. It seems that the new motto is, "We drop the ball and the customer gets upset, so we just get rid of the customer." Not once did the manager make any suggestion that they dropped the ball. I never did one thing to deserve this type of treatment. With this being the new management, I am sure that Prestige is going to go even farther downhill then before. I didn't think that was possible. The GM even said to me, if you are going to leave a bad review, why do you come back. Well, let's see, I was hoping that something would be done. I guess I expect to much from society, like for them to actually do their jobs. In the end I want to thank them for forcing me to go somewhere else. I will take it my job to ensure that I tell everyone that might think about going to this place. I would give them -10 stars if I could. read more

Too much to type here after putting all this in my next door app.. basically took the car in for recall work and ABS module repair. They said next day it needed rear shock also. No problem. 5 days and 5 calls later haven't heard a peep. No one ever returned a call. They call eventually and say that the car is done. Great. Problem is, when I get there, it's not done. No shocks, ABS module "has arrived but not installed yet". Ok, no problem. I have a second vehicle. Week goes by, nothing. So I go to get my car and the service advisor tells me that the ship that my ABS module was on sunk and it's gonna be another 8-10 days. Shocks still not done. I speak with the service manager who's going to get this all taken care of. I leave the car once again. He calls me the next day and says the shocks are done and the ABS module is being overnighted. That was exactly a week ago now. Honestly it seems like a bunch of people who specialize in lying. My shocks haven't fallen off so the technicians may be pretty good if the car ever makes it to the rack. Mine won't make it because it's never going there again. And my next new car won't be coming from there either. Not that this one did but I live much closer to this dealership now, so I've stopped and looked at the new trucks a few times. Drive the extra distance and go somewhere else. No matter how far it is. This service dept sucks!! Zero stars isn't an option so I guess I have to give them one. I wish I didn't read more

This place might as well burn to the ground, I would NEVER recommend going here, whether it be for maintenance, repairs or buying a vehicle from them. No sense of urgency, they aren't reliable & their work is below subpar. We left with a vehicle we bought from there & within 15 minutes issues started showing up. They then proceed to keep it another 3 week, "resolve" the issue & yet again, within 15 minutes it magically reappeared. Don't wait your time here. read more

We have had great service at this location in both sales and service, but we are worried now that our trusted service advisor went to another brand across the street read more

Had some last minute battery issues on my Mustang. The battery was still covered under factory warranty so they hooked me up with a new battery and in and out in 30 min! Mechanics were great and Ronda Pryor, service director, was friendly, courteous, attention to detail and attentive to my need. Thank you for getting me running again :-) read more

The first time I go someplace and receive bad service I presume it's a fluke. Like when the guy in the quick lane had a meltdown and started cussing up a storm because I brought my transit for an oil change. Ok, maybe he was just having a bad day... but this is my 3rd attempt to bring my vehicle for service and I've been met with hostility. read more

Worst service department that I have ever had to deal with. No one will answer their phone or return calls and they never seem to have a clue about anything. read more

Wish we had read the reviews on this service department before we came. We tried to call for a week before our appointment got no call back except one wanting to know if we wanted to sell our truck. getting to our appointment that we have had for a month after driving an hour to get there Was told they didn't need to do anything on the 3 recalls unless there was an issue . looks to me that they could of told us that when we called for appointment or could of returned our calls before we made the trip. Girl in station (Kristine) was very rude and said she didn't care if we were mad it wouldn't change anything!! Don't know who the Manager is but he needs to send his people to customer service training NEVER GO HERE AGAIN!!! As if they care!!! read more

Worst customer service you're trying to reach the service area no answer They don't call you back read more

I wish I could give zero stars. I called because I had a recall on my car, safety related. I was told they have the parts in stock and to drop it off about a week later for service. Dropped it off yesterday at 8:30 AM at my appointment time. Called over and over and got put on hold with no answer as to when it might be fixed. Finally at 5 o'clock. I spoke to somebody who said they would try to look at it on Monday. They told me that "just like everywhere in America we're backed up" tried calling again multiple times today and getting no response. Finally drove over there and there were three service techs just sitting around talking not answering the phone. What a joke. read more

I do not recommend this dealership. Less then poor customer service, poor communication, and not in a rush to service or help you in any kind of way. Wether it be service under warranty or paying large amounts of money for work to be done on your vehicle. Don't trust them. Trust these reviews. read more

Save your time and money this place is trash so bad I drop 2 trucks for oil change at 8:30 am and try to call a couple times to find out if they were ready never got and answer Eddie the Manager from this place didn't even have the time to spoke to me I came down and try to get our trucks and they told me they weren't ready and it was 4:30 pm plus I ask to talk to Eddie the manager again and he was too busy to talk to us he was on a meeting please take this place down or replace with something better this place is horrible. read more

Here's my experience. This has to be one of the most poorly run service departments I have ever been to. Middle of May I started calling trying to schedule an appointment to have my tires replaced as I had a bad leak. After no return I finally went in person. I met with Dylan he told me he'd order the tires and they'd be in the next day. I called the next morning to confirm the tires arrived. Again my call went unreturned. The next day 5/18 I again went in person as I was leaving for a long weekend and wanted the tires replaced before the drive. After arriving at the service counter I come to find out that the tires were not ordered. While I was at the counter Dylan arrived and both he and the gentleman at the counter told me the tires would be ordered and in within two days. It is now two weeks later and no tires. My calls go un responded to. I finally got a call from the manager as I've had enough of trying to reach Dylan. Come to find out again the tires are not ordered and he then directs me back to Dylan as he "the manager" can't help me. What kind of operation is this? read more

Had a very great experience with Michael. He was able to get me to a price I liked. Very nice folks in there. Definitely would recommend.

I went in on a Wednesday to ask about new tires, Jeff took the time to give me a short "Tire Lesson" to explain how to tell when tires are almost bald. I only needed two (as opposed to all 4 like I was told at my own dealership *eye roll*) which they didn't have in stock so they ordered them for me and I got a call from Jeff at noon on Thursday that I could come in and get them on. They did an awesome job, gave me a fair price, and my drive feels smoother than it has in a long time! read more

I purchased a 2017 Ford Escape from another Ford Dealership in 2017. Three weeks after I paid it off in 2021, the transmission went out. I had it towed to that dealership where I bought it and they told me it would be 5 to 10 weeks before they could even look at it because their transmission shop was so backed up. I told them that was unacceptable and they gave me the number for Ford Motor Company and said I could call them and open a complaint. I called Prestige Ford and talked to Jerry and after speaking with him, I had my car towed to Prestige. He kept every timeline and promise he gave me. He had my car fixed in less time than it would have taken my original Ford dealership to even look at it. Thanks Jerry and Prestige Ford! I'll definitely buy my next car from you! read more

Horrible post sale experience. Was sold a 2020 Ford F-150 with a known engine issue that nobody disclosed to us. Lack of urgency to return calls and now we've had to involve Ford corporate. Would never purchase from here again! read more