Amazing company. I was far from home, a driver fell asleep in another car and hit my car. Due to the damage I was unable to drive home. Prestige came and picked me up and towed me and my car 2 + hours home. The driver couldn't have been nicer. The service was amazing. read more

Vastly too expensive and they didn't warn me about the price before they arrived and had waited for them for 1.25 hours. I was a 34 minute ride from Prestige's headquarters in Liberty. It was about 5:30 p.m. in early March on a Saturday and the sun was still out when I called them from the nearest home, about a half mile hike from my vehicle. My vehicle was stuck in snow. They said because of the distance it would take them 1.5 hours to 2 hours to show up. The reality is that I was a 34 minute drive from the headquarters, according to Google Maps. They didn't give me any sense of how much the service would cost. By the time they showed up, around 6:45 p.m., it was cold and dark. It wasn't strange weather conditions though -- it wasn't raining, snowing, and the temperature was just under freezing, if I recall correctly. We had no access to cell service where we were located or once we left the house so we couldn't call around for other choices. The head office had radio service with their truck driver. The truck driver told me it took him 20 minutes to get to the site from his previous job. The office said, through the truck driver, service would be $340. We tried to bargain with them. They declined. All they did for actual work was use a winch to pull the vehicle out of the off road patch of snow, which took about 10 minutes or less. read more

My car needed to be towed and I called AAA. They sent Prestige Towing. They came in a very reasonable time, so I wasn't waiting hours, which happens when you call a tow. I couldn't believe how fast they arrived. The driver Eugene put my car on the flatbed with no problems. We followed him to our house and he took it off the truck, with no issues. Very professional, knowledgeable, respectful and kind. I highly recommend Prestige Towing. read more

Hi Sean, I just want to take a moment to thank you and your team for the exceptional service I received. I got my receipt from National, and everything was handled perfectly--exactly as you said it would be. I truly appreciate all the effort you put into managing the tow, arranging the rental car, and navigating what I'm sure were quite a few headaches to coordinate with National and address all the questions involved. Your team was incredibly professional--easily the most professional towing company I've ever worked with. I've also left an excellent review online to reflect my appreciation. Thank you again for your outstanding work and dedication! Sincerely, Robert read more

AAA sent prestige to tow my car. I verified w AAA and the prestige driver the name and address of the repair shop abd it still went to the wrong place. Had to have it towed again wasting a day to get my car fixed. read more

Outstanding organization! Consistently shows up for community and veterans! Trust no other

Prestige deserves all of the high praise here. They were quick to come to my aid on July 4 (faster than the police did), then they came with two trucks: a tow and a flatbed. They were fast and efficient about flatbedding my car. Customer service did all they could to help me while the insurance company was not doing its job. Once they were able to do the work, they did it fast and well. When my car was ready, they released it to me even though the insurance company did not follow through; they didn't have to do that. The work they did looks fantastic, and they even cleaned out my car! Overall, the shop did fast, efficient, quality work, and customer service went above and beyond expectations (I was stuck at home for three weeks without my car, and they were patient with me). I recommend Prestige highly. Thank you everyone at Prestige! read more

I cannot say enough AMAZING things about Prestige. Sean and Carol were life savers, and were incredible guides and supports for us while we were going through the very confusing insurance process after a major crash my husband and daughter were in. Luckily they came out relatively unscathed, but we had a lot of confusion around the crash due to a concussion. Sean and Carol were very straightforward and honest with next steps and the reality of the situation - especially when the Police were unable to tell us anything until the report came out much later. Even when the news was unclear, they were able to explain the info they had. I recommend them very highly, and Sean is a generous and honest person that you would find yourself happy to work with. read more

They are the biggest crooks! They tried to rip us off big time after we got 2 flat tires late at night. Charge desk triple what AAA allows and lied and manipulated us. They are total crooks. Don't trust them!!! read more

1/29/2020 - UPDATE - I have spoken with the owner Sean and discovered that they did send the check but due to a AAA screw up it went to a totally different person at a different address. I should be receiving my check shortly. After my conversation with Sean, I feel he is a sincere owner who cares about his business & reputation. Set up a tow through AAA back in November. Was told by the driver that the tolls were $65 plus tax. I was stuck so I paid it. Spoke to the office and found out they charged me for going over the Tappen Zee bridge which is more than 40 miles out of the way. The tow was to NJ. I was told I would receive a check for the difference. THREE TIMES I have spoken to the office about that check & each time I was told it was going out. I haven't received it yet. Blatant rip-off! read more

I had an issue with my car and Prestige came to tow my car. Excellent fast reliable service. The tow truck drivers know what to do and waste no time at all. They were 100% safe and handled my car with care. Kind, well mannered, efficient. Called to let me know how long they would be to arrive. Very reliable. I highly recommend them. 10 STARS!! read more

I realize that it's fashionable to complain about tow operators, which is why I wanted to put in a good word for Prestige. I had a bit of auto problem recently, and Prestige was assigned by AAA. My car broke down and I needed a looooooong tow. Almost a hundred miles. Well, Prestige showed up and then I have to say, they made a very unpleasant experience as nice as possible. The gent they sent over, Tommy, was as pleasant as can be. Getting your car disabled is a horrible experience but he did the most possible to make the whole experience more than tolerable. Always courteous, and a good person to talk to. A gentleman! I have to assume that he reflects the culture of the operation, and that this is not a fluke. read more

20 min road service charge 4.5hours with total bill approx $600 for a temporary fix. The truck was broken down 30 miles from the shop. Waited over 3hours for the service guy to show up. If RYAN pickup call from dispatch, hung up and call again. This is the worst dispatcher i ever deal with. Asked highest rate, rude, not price negotiable, no invoice bill. read more

Steve in the body shop CANNOT be trusted. He's a shady body guy who takes short cuts which in turn results in unprofessional work. They even committed insurance fraud by not replacing parts and doing a pre-schooler quality paint job. If this place employs thieves and con artists like they do then I would advise you to stay far away. You might think you're getting a honest job until you detail your vehicle for the first time. Take your car to Liberty Collision instead. Those guys are fair and do an outstanding job. They have integrity, unlike these people. read more

excellent roadside service for tractor trailers. i needed a steer replaced it was done within minutes upon arrival, and time from initI'll call to arrival was prompt. also the tech went above and beyond to help near by motorists also in need. my faith in humanity was restored yesterday thank you Prestige;-) read more

This tow company frequents my repair shop with AAA calls about 75 percent of the time the car is damaged by the tow operator usually young inexperienced operators last car had bent rear control arms because he hooked in wrong place . I have decided to not accept any more cars that are towed by prestige towing read more

As a member I called AAA and they put me in contact with Prestige Harris Towing service. They came on Friday to jump start my car because of a patcially dead car battery. A Prestige van came with heavy duty cables and jump started my car within moments. No issues. We let the car run for 45 minutes tio recharge the low battery and made a few trips shopping, stopping and starting the car. Again, no issues. However, on Sunday morning we again had an issue starting our Subaru Outback due to a low battery charge. Called AAA and again they sent a vechicle, this time a long flat tow truck. This time the person only had a small battery volt charger, no heavy duty battery jump starting cables. I asked why no cables.Person said they do not carry jumper cables, it could be a liability if damage was done to the car. They use these battery jump starting devices. Well, I know that everyone always says... "use only good heavy duty jumper cables" to ensure a good jump to start your car. But, I decided to let the person try his battery jump starting devise with these small cables. Nothing happened, after more than a half hour trying, his device readout only showed an 8.6 to a maximum of 9.2 volts. He couldn't get my car to start. The person told me my battery was completely dead and that a jump start wouldn't work. He started talking me into having my car towed to the dealership in Middletown, NY. He advised me not to call the dealer for a tow... said to me "they will rip you off". As a AAA basic member the towing charge would only be .49 cents a mile, after the first 3 miles to Middletown, about 40 miles away. I made a quick calculation and realized that it would be relatively inexpensive and about $20. to have my vechicle towed throught AAA. Not a bad deal at all. But, I wanted to wait until the next day, Monday morning, to have them come back and tow me if the car still would not start. I didn't feel comfortable leaving my car at tyhe towing station until the following morning. Anyway, he kept insisting that he was here so why not just let him take the car. It would be at the dealership the next morning for service. My wife & I made a decision to have thecar towed right then and there. But, he was unable to get the car in neutral, and put on heavy shid shoes under the tires to yank the vechicle out of the garage area. I wasn't happy with this, but he struggled and finally after about 15-20 minutes got the car out and unto the flat bed truck. Then, he tells my wife the charge would be $289. to tow to the dealership. Not the .49 cents for each mile charge to dealership. Well, not happy, after all of this my wife & I agreed to have it towed. What else could we do at this point. The car was not delivered to dealship the very next morning as promissed. Instead, it arrived at about 1:30 pm in the afternoon. I was frantic calling them all morning and finally was told that they were busy and the car was on its way to the dealership. Johnstons Subaru was able to jump start the car and drove it directly into the service area in the back. They noticed a small head light that was switched on in the car. They said that this probably was left on accidently and why the battery was loosing its charge so often. Anyway, interesting that the dealership was able to immediately jump start the car but Prestige had to tow the vechicle. Anyway, I had the dealership replace the car battery at this poiunt just to avoid any future problems starting. This entire ordeal has left us completly stressed out and unset about the way this entire matter was handled. We fell we were misled by Prestige, they didn't come with proper cables to jump start our car and then had us go through this whole expensive towing charge, whch apparently was not neccessary. We just want other people not to be taken by this scam. We hope this helps others avoid a similar mistake. read more

I called Prestige when I was in a difficult situation with a number of complicating factors, (including ice and snow). Ryan was immediately responsive. They were exceedingly helpful, pleasant, knowledgeable and professional. Prestige is a top-notch business and I would never hesitate to use them again and to refer others to them. read more

If I could give it 0 stars I would, they seemed very helpful and nice in the beginning and than took my vehicle, towed it to where I needed it and had complications along the way that ended up being costs on my part in the end. The guy refused to give me a solid quote up front said it would be one price and ended up costing me more than double what he said. Than when I asked them to explain the cost the guy got mad threw the phone and demanded I pay cash or they take the vehicle and keep it. Got completely scammed and ripped off. Would rather sleep on the side of the highway for a month before dealing these these guys. read more

I was in a minor car accident, and Prestige made the entire process an incredibly pleasant one. Not only did they come and tow my car, they completed the work BEAUTIFULLY, and made the entire situation completely easy one to work with. The entire staff is very helpful, and friendly. Their customer service is first rate. Further, the work they do is absolutely amazing! My car looks better now than before my small accident. I got my car back in a timely manner, and my car is SPOTLESS!!! From front end to the back! If you ever need any service for your car, I highly recommend Prestige Towing & Recovery! They are awesome! read more

Prestige arrived minutes after the trooper responding to the wreck called for a tow. Everyone was professional and reassuring. Costs were reasonable / not inflated for the emergency situation. They helped check out rentals and overall went a bit above and beyond during the whole process. read more

Great shop,Nice people, Excellent work, attentive to detail and very fair

I was involved in a car accident due to a big truck tire in the middle of the highway in Parksville, NY and my car was almost total lost. The engine, radiator and the transmission got damage and they replaced the my old engine with an used one. They got my car back running, although the engine light is still on even after putting all new sensors and putting a new air pump. They referred me to Russell Garage in Loch Sheldrake which fixed the problem. Prestige drove us home at 11:30PM the date of the accident plus they brought us a rental car home the next day at 9AM. What I have to say is that I am very happy with the service I received and I highly recommend them. read more

I cannot say enough about Sean from Prestige. I was in an accident with a deer the night before Easter. I was alone, upset and 200 miles away from home. My car could not be driven, Prestige picked me up, towed me to their shop and loaned me a car to get myself home. Sean called the next morning, assured me that he would do the extensive repairs and deliver the car back to me after they were finished. He is a man of his word. His kindness and professionalism will never be forgotten. My only regret is that his shop is not closer so that I could use him for all of my automotive needs, although they would be worth the drive! I recommend highly to anyone that is in the upstate area!! Thank you again Sean Brooks!! read more