I toured Preston Heights Apartments on Feb 26-27, 2026 and experienced enough red flags that I no longer felt comfortable moving forward. I was given written pricing labeled as "Frozen," but later that day, I received a price increased by $95 while still within the original 48‑hour window. I was then told the deadline had been changed to 24 hours, which directly contradicted what I was told the day before. I was also told I had lived at the community in 2022, which is completely incorrect. I lived in Connecticut that year. The leasing office insisted they emailed me, but no email was received. I did live at the community during the early 2000's as I was told "I found your record when you leased with us before." Excuse me? You were not the management company in the early 2000's why do you have copy of my record which surely contains sensitive personal information? File retention is typically not longer than seven years. The combination of outdated personal data, shifting pricing, and pressure to apply immediately was concerning. The tone during the follow‑up call was condescending and dismissive, which raised questions about how residents are treated once locked into a lease. Shortly after this conversation, the website was updated to reflect the higher pricing. Given the inconsistencies, the inaccurate information, and the tone of communication, I did not feel confident that this community is being managed with the professionalism Dallas renters deserve, especially at a property that was built in the last century. read more

I've been here for over a year and I still love the place the staff and how everything is taken care of so well would recommend to anyone

Lived here 6 years. Great staff and management. Loved my place, big garage, big porches, quiet neighborhood, fireplace very homey! Redid pool and barbecue areas with nice fire pit - new landscaping. Cheryl the manager is great! read more

Absolutely over rated, high rent with out dated and failing amenities. You should be aware of the "hidden" costs to live here. These units are falling apart and in need of major property repairs. There are rotten wood on the balconies, peeling paint; improper drainage; most of the time the entry gates are broken putting your safety at risk or work improperly that it damages your vehicles. Most of the units have original airconditioning units that are over 20 years old, and maintenance just keeps putting freon to keep the air units running and makes for high electric bills, and because of poor insulation, direct sunlight into the units, little if any air flow, the temperature doesn't cool down. Most of the units have poor appliances, dishwashers barely clean dishes, the garbage disposals back up. Refrigerators have inconsistent cooling, it is either frozen or too warm to keep food. You'll end up throwing most of your food away because of the improper cooling. You will be told that the water usage is metered, but not metered by your use; you are charged by the number of people in your unit divided by your buildings' total use. The "gym" is small and has only the bare minimal equipment which consists of one warnout treadmill that its control panel barely works; the cabeled weight system has missing pieces and tears in the padding. The eliptical machine, same issue as the treadmill, the control panel does not work; and barely anyone uses the recumbent bike but that too, the control panel barely works. Most of the units have old and decrepit windows that barely open and close. The windows mostly have white residue buildup between the glass panels. You can barely see out through clear glass. Most of the buildings have foundation issues, and although typical in Texas, it is not typical to ignore, not fix the issue and get remedial foundation help. Owners (Medve Group) are indifferent to the repairs and like most property owners, don't care. The owners do not care about long term tenants. The group bought the property approximately 6-years ago, and have yet to do any repairs to the apartments. BUT it did found it in their budget to redecorate and resurface the pool! The greenery or trees/shrubs that were "killed" from the 2021 Snowmagedon still have not been replaced, grass have not been reseeded or sodded. It looks like a nuclear bomb hit the complex. Their priority is definiately off. There have been many Dallas city citations and code violations issued to this Property, just request the information for yourself. Oh ... if you think you're getting a reasonable rental rate, know that once your lease is up (like most property owners) the rent rates increase unreasonably and not at market rate. Suspiciously boarders price gouging in my book. YOU HAVE BEEN WARNED. RENT AT A HIGH COST. read more

These apartments are trash, starting with the racist management. The only thing they have going for themselves is they attached garage, other than that Luxury is far from what they are. My stove broke down, back of toilet broke the refrigerator made loud noise all the time. Everything is out dated and don't bring a work truck in these apartments unless it can fit in the garage, the racist manager, I believe her name is Sharon, will harass you and accuse you of things just because of your skin color. I am so glad I found another brand new complex. WAY better and just built and everything I could ever wanted. Lesson learned read more

Since my blind move-in I was told my truck would fit inside the 2 car garage which it did not. I've had to experience an FBI raid with Dallas SWAT, not to mention the flash bang grenades at 5AM. The smell of weed lingers everywhere. This place is UNSAFE! Replacement of a single window which took 5 different groups of personnel, 5 different times, none of which showed up within 5 hours of the set time and in turn putting me out of work and time. Now the biggest concern is the MOLD issues in the vents. On February 20th it was brought to their attention of the issue. Mars was then hired to remediate the issue. After coming back from vacation my place was found absolutely trashed by your contractors. Every countertop, floor, couch, bed etc... was covered in what looked my sheetrock/sand from the mold filled vents/ducts, half the vents were left off, paint cans left on countertops and black handprints left up the walls. A "cleaning crew" was sent a few days later and they "cleaned" the apartment in no less than 10 minutes (no exaggeration). This was deemed unacceptable by my standard, yet alone anyone else's. I'm consistently waking up with my eyes near swollen shut every morning and with serve sinus and chest congestion. This apartment is not habitable. The answer you'll get is "the property is 25 years old". The wood on the buildings is rotting by the way, just go take a walk around the complex. The pool and hot tub as horrendous. The hot tub is literally green and full of algae. I've also spoken with numerous of tenants and they are experiencing the same issues. This is hand downs the worst experience I've had with an apartment complex. Go look by Central Market, the apartment are hundreds of dollars cheaper and you have a nice place. Renters BE WARNED. read more

I have loved living at Preston Heights for the last two years. It is truly my favorite apartment I've lived in. The apartments are spacious, lots of storage space, and the attached 2 car garage is hard to find. Cheryl (the manager) and Lee (maintenance manager) are always on top of things. Any service issues will be addressed right away. If you are looking for a quiet community in North Dallas with a ton of amenities, Preston Heights is a great place to call home. read more

I moved in to this apartment a year ago and since the day I moved in I've been having all type of issues from the AC, heater, pipes , bathroom, windows, toilet you name it.. do not choose this place for your home. The maintenance people are awesome and I'm their friends since I see them almost everyday at my unit.. and now after all the problems that I have with this unit I was late for my rent for the first time only for 3 days Due to weekend and they are charging me $100 I didn't want to put any bad reviews for them but in order them to charge me $100 I definitely let everyone know how this apartments are. Since I moved here so many people moved out due to same problems. I have all the pics and videos of the problems. Im paying $1800 a month for nothing... read more

The best thing going for these apartments is the maintenance team and the attached garage. Everything else just plain sucks. The on-site management is terrible, the regional management is worse and there are no words to describe how bad corporate is. As you can tell from other reviews - and the property management's responses - they take ZERO accountability, have an excuse for everything and most of time time put blame on the tenant. (Take note of their reply to me... because they will surely have something to say). I had a flood from a broken pipe inside the wall. I hired a plumber to do an inspection, they had a shit fit and told me I wasn't supposed to do that. Well, the inspection showed faulty installation and faulty materials. Because had my own refrigerator in the unit, they filed a claim with my insurance --- even after telling my insurance adjuster that they knew it was THEIR FAULT. The office manager told them that the problem wasn't going away, that either they pay or they will send me to collections. When I moved in, I asked the leasing agent if I could use my own refrigerator and she told me I could do whatever I wanted when I lived in. Before you think about moving into these apartments, when you go to see the apartments, look very closely around the bottoms of all the cabinets, you will most likely see extreme warping due to water damage. Take your hand and feel the board under the sinks - probably warped - water damage. Look closely at the baseboards and walls for cracks - for water damage. Check the toilets, they aren't secured well and one of mine has multiple cracks in it. The plumbing is not up to standard - and in my case illegal (per licensed plumber) - behind the walls and under the kitchen sink. In addition, the water heater in the unit is from 1999 - yeah! 22 years old and they still have it in a "luxury apartment". The apartment is fully aware of the age of the unit and said they have no intention of replacing it. I'd hate to be the person or family living in the apartment when it goes - all of your stuff is GONE!!! If you ask about the plumbing, water heater or HVAC, they will simply say, "well, these are older units and they still have all of their original plumbing, water heaters and AC units". If you choose to move in to these apartments, make sure you have.a lot of renters insurance. They updated the kitchens and bathrooms - but it's like putting lipstick on a pig. This community is one big pig. Since moving in, my electric bill has not been less than $175 - for a two bedroom apartment on the first floor and in the summer it is between $265-$350 and I have a rate of 6.9 cents per kwh- I pay more than I did for my 2000 sq/ft house in the dead of summer. The FBI raid was great entertainment, I had a front row seat. Management did not send any notification out to the community to ease our concerns or let us know that they are taking precautions to ensure everyone's safety, NOTHING! ***In response to PHA reply - I have a plumbers inspection that states otherwise. Insurance did not agree that I was at fault, but paid so I didn't have to. My refrigerator did not break a pipe inside the wall. Old plumbing, faulty installation and faulty materials caused the pipe to break. read more

We just moved in and it has been a great experience. Super friendly staff. The apartment is great and the grounds are beautiful and well kept! Super quiet complex. Very happy with decision to move here! read more

I am planned to move out in 6 weeks. I received a call from management demanding I allow them to come in so they can do a walk through to order new cabinets and bathtubs - they specifically asked for this to take place in 2 days (I am sure to allow for a fast turn around for the next renters). I told her in my experience these things are typically done (i.e. repairs or replacements of tubs/carpets/cabinets) after the tenant has moved out. I asked her if they could do this after my scheduled move out or if not for them to reproduce on my lease where I agreed to allow for this to occur. I am a working professional with long hours and generally do not have the ability on short notice to be available as I work in a hospital setting as a health care provider. I did agree that if this was in fact listed on my signed lease/rental agreement that I would agree to it. She said that they had the right to enter my apartment to perform normal business operations and that I really did not need to be present nor did they need my permission for this to occur. She then proceeded to tell me i could call corporate office and proceeded to hang up on me. I am interested in protecting myself as a tenant and did not find my requests unreasonable. I think this could have been handled in a more professional fashion. read more

We recently moved to Preston Heights. We are extremely happy to be here! The grounds are pretty, the neighbors are friendly, and we have been made to feel very welcome. The management staff is terrific as well. read more

I have lived here for over 5 years and have never been happier. Cheryl (manager) and Pat (maintenance) go above and beyond to make sure things are taken care of. Things are always fixed correctly the first time and within a very timely manner. It's very nice knowing I can count on them! It's very quiet around here, not a lot of noisy neighbors etc. The pool is fun and well kept during the summer. My apt itself is awesome; plus 2 car garage. Overall a great place to call home :) read more

i woke up one morning and my refrigerator was making this loud buzzing noise. i then noticed the bottom door was not completely shut. I pulled the ice cube tray out and emptied everything. I got that cleaned up. A week later the same thing was going on. I noticed that the bottom drawer was not completely closing. I called the office and told Cheryl and she sent Lee over. He looked at it and started checking everything out and he discovered all the ice that had collected down below behind the slide-in trays, He got the ice out and then he noticed the top door wasn't closing. It had been that way since I moved in so I was in the habit of lifting the door up to close it. He looked at the bottom of the door and discovered a piece was attached which was keeping it from closing. He took that off and now I can easily shut the door and the bottom freezer door closes snugly against the refrigerator. It's like a new refrigerator!!! I owe it all to Lee. He took the time to check everything and furthermore, he knew how to fix everything correctly. Hats off to him. He knows his stuff and he has a great attitude!!! Thank you. read more

Great place to live. Close to George Bush, DNT, Preston & Coit. The apartments and community are very well maintained. Any maintenance concerns I've had were addressed right away. The apartment itself is very spacious. Having moved here from a house, I appreciate so much about the apartment including the 2 car garage. Cheryl and Madison are always available in the office and hold monthly events at the office and pool. Wine down Wednesday is the best! read more

This property is beautiful with wonderful amenities. Pet friendly, quiet and well maintained grounds and gated for safety. The units have a smart layout that feels more like a home rather than an apartment. The property staff are so delightful and helpful, I recommend calling this place home. read more

Do NOT rent an apartment here. I have been here 10 months and have had NOTHING but issues with this apartment. Tonight I sit in a unit that is 86 degrees because the AC is out yet AGAIN. It didn't work properly all summer and they did tiny fixes as TX law states. The pipes have stopped up and literal fecal matter floods the homes. (3 times in less than a year) The windows are cracked and the sliding doors have giant holes in the bottom and leak air. My electric bills in this little place is about $500 a month and I can't cool the apartment down past 76 degrees EVER. So I basically pay big bucks to sweat in my own home. Its crazy stupid. I had to pay about $400 to buy solar curtains and shades and extra fans to make my house a cave to try and help with the heat. No avail. I see people moving out right and left so that means they won't let me out of my lease a month early. Well, me and a lawyer (any takers? the one i talked today is a bit pricey) shall see about that as I HAVE documented the thermostat for many many days and matched the temp outside to have proof of having to pay to live miserably in my own home. A big thanks to poor Lee and Patrick the maintenance guys. They are fighting an uphill battle here. RUN!!!!! OH and GET THIS... I told them i need to move before it gets really hot again and they said "well you have to fulfill your lease" (UMMMM NOOO) The RIGHT thing to do would be let me move the beginning of April without dinging my credit and giving me full deposit back since my electric bills are way off the charts. I had a 3 bedroom home before i moved here and never had an electric bill over $189 a month in the heat of the summer. read more

I stayed with a friend at Preston Heights for 2 weeks while waiting on my new apartment in Uptown to be ready. WOW - I wish I hadn't already signed a new lease. I would love to have a town home at Preston Heights. The property is very nice. The pool is always spotless & a lot fun. The grounds and landscaping are impeccable. My favorite part - it is so quiet! I am jealous that my new place in Uptown doesn't have this two car garage. Sigh. I am moving into my new place this week - but I WILL be back as soon as my lease is up! read more

Service is great and always same day. Office staff is knowledgeable and friendly; customer-service oriented.