This is by far one of the worst service department experiences I've encountered at any dealership…read more I called multiple times to schedule a service appointment, yet no one ever answers the phone. Instead, you're directed to leave a voicemail message--which I did several times. Not once did anyone return my call. For a major dealership, this level of customer service is completely unacceptable. If a service department can't even return a simple phone call to schedule an appointment, it raises serious concerns about how customers are treated once their vehicle is actually in for service. As a result, we've decided to take our car to another dealership for service, and when the time comes to purchase our next vehicle, this Hyundai dealership will not be under consideration.

Issue with the transmission turned out to be a software update. Credit to Preston Hyundai for…read moreidentifying the problem. Picked up my Santa Cruz after 1 week

My brakes were making a bad noise and were not working well I texted them and got a estimate and…read morethey were able to take me in 35 minutes I showed up they immediately put my car on lift 3o minutes later test drove and I was on my way exact price they quoted Nice people Highly recommend

I must say the experience was great regarding the replacement of a Truck tailgate. I worked with…read moreJason Dunn and he worked very hard to salvage parts from the old tailgate. When I called or went into the shop everyone was very nice and courteous. My experience here was great.

Very good service on the repair of our car!! Looks like new. I'd recommend Snow Hill Auto…read moreBody--they were honest and reliable.

They do amazing work and their customer service is #1. My car looks amazing inside and outside. I…read morehighly recommend them.

These people are stone cold CROOKS! I have an itemized estimate from my insurance company showing…read morethe reimbursement for the $500.00 deductible. EM charged me an additional $500,00 claiming that the insurance company did not provide the payment even though it is clearly shown on the estimate and in the amount paid to EM. The fight has just begun! I am going to have my car looked at by an independent body shop as I have already discovered evidence that work EM claimed was done was not actually done.

I had work done last week on my Hyundai Tucson. John and his team did a very good replacing the…read moresignal light assembly on my rear bumper. Many thanks.

My read bumper needed reattached and my airbags parts needed adjusted and mr don got mike to get…read moreeverything right and it has stayed fixed. I am local and like to trade there because they are a 3rd generation business whose prices and service keeps them very competitive. Their intake manager, Mr don, knows cars and insurances for decades and has always treated me right, I totally recommend their service five star.

Top service provider, honest and on time with work as promised. Local and reasonable rates…read more Recommend highly.

Trustworthy mechanics. Car wasn't starting up and after I brought to them they told me it started…read moreup automatically for some reason and they didn't even need to fix anything. The point is that they could've been dishonest and told me my engine or something needed to get fixed but they didn't.

My new home town mechanic. Had my car towed in overnight. They diagnosed my problem and had me back…read moreon the road the following day. Price was reasonable. This was not my first time with using their service. Thanks again for the huge assist!

It's difficult to find an honest shop, but Russell and his staff are the best. I can't say enough…read moregood things about them. We returned for a second visit and just like the first time These folks were very accommodating. Russell squeezed us in for brakes and 2 new tires on my wife's Honda CRV. The work was completed in a day and the bill was less than I thought it would be! Thanks again guys! I'd give 10 stars if I could!

Amazing experience Bo has an AI answering service that…read moreanalyzes the problem and books the appointment. Since my problem was unusual he called us back and I saw him the next morning. He spent about an hour examining my 8 year old Volvo's electrical issue and determine that a $3,500 part plus labor needed to be replaced and that this type of repair is common on my year Volvo. He told me that getting the part and the repair would be more economical and timely if done by a Volvo dealership. He also suggested going to a specialized shop which repairs electrical issues might save me some $$. ( he had referals) He also performed a plug in diagnostic of other issues that the dealer should look at but told me let the dealership tell you the problems. Very honest answer as I am 68 years old and probably would consider buying a new car rather that getting this one repaired I tied to reimburse him for his time but he declined I will use him on my future maintenance needs. Bo gave me piece of mind on my car problem and various options to resolve

Fast diagnosis of the engine in my 6.0 powerstroke, fairly priced for the parts you need. If you go…read morecheap you go broke in my opinion parts wise. Bo did everything in his power to get my truck back to me in a timely manner I had a camping trip coming up and he made the timeline including a serious engine issues. This my third visit and I wouldn't recommend anyone else about the issues. V/R Neal