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    Ann Arbor Auto Leasing

    5.0 (1 review)
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    Mercedes-Benz of Ann Arbor - Brake pads worn down to the sensors, absolutely fried and failed State Safety inspection.

    Mercedes-Benz of Ann Arbor

    (73 reviews)

    I don't leave bad reviews often, but this time I will. I purchased a used 2018 Alfa Romeo Giulia…read moreQuadrifoglio from Mercedes-Benz of Ann Arbor. I got it home, only to find that the front brake rotors FAILED state safety inspection due to being under rotor thickness specification. The pads were worn to within a millimeter of the wear sensors as well. The dealership offered no assistance, even though the car supposedly went through a "multipoint" inspection. Afterward, they said they just did a start/drive/stop inspection and that they told me I was told this. Now the car was purchased as is, true, but it requiring a $2000 brake job right out of the gate was quite a shock. The car has been on jackstands (picture attached of my car of jack stands) in my garage since it failed inspection waiting on parts as a result. Dealer response: "not our problem." Noted, so here we are. Next up is car registration. As a member of the military, I wanted to register my car in South Dakota. All I need the dealership to do is sign a SD Form 1004 (out of state tax assessment) stating that I paid sales tax at the dealership (which I did), but they flat out refused to sign the form. This will end up costing me an additional $1800 in unnecessary taxes all because they will not sign a form attesting that I paid sales taxes directly to them. This has been the absolute worst car buying experience I have ever had, bar none. Other's local folk's (Michigan) experiences may have been great, but if you are buying out of state, I recommend going elsewhere unless you want zero support after the sale at all and a runaround with your paperwork. Silver lining is, I learned a lot about how NOT to treat people from my dealings with this dealership. Just a frustrating, costly and disappointing experience all around. :( ***I wanted to add: brakes are obviously a critical safety item and the fact that this fundamental issue was just so callously ignored and dismissed states volumes about how much yours and everyone else's safety means to this dealership. The more I think about my loved ones possibly being in an accident due to this negligence really upsets me. I was a service technician at BMW before I went to college and the military and this issue would have never passed out of our service department, at least back in the 1990's.

    DO NOT take your trade to Mercedes of Ann Arbor. They have no interest in negotiating in good…read morefaith. The goal is to underbid you as much as they can by falsely implying your trade is not up to standards. All while they want full price for the new vehicle your trying to purchase. Was there 2 days and not once was the mention of a discount on the asking price. I'm sure if you let them. They will cheat you on your trade and charge sticker price on your new car purchase. Have bought over 30 cars in my lifetime and this was the worst experience at a so called reputable dealer I have had.

    Varsity Ford

    Varsity Ford

    (200 reviews)

    Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

    Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

    Suburban Chrysler Dodge Jeep Ram of Ann Arbor

    Suburban Chrysler Dodge Jeep Ram of Ann Arbor

    (82 reviews)

    I went in to this location for the first time for a simple oil change and I was very impressed with…read morethe service - start to finish. I will definitely be returning to this location again for my future oil changes and likely any maintenance needs or car browsing. I first called and made an appointment by calling the main line listed on their website. The call was answered within the first few rings and I was quickly redirected to the service department. I was able to quickly schedule an appointment and the operator was extremely friendly and efficient. The day of my visit, I arrived ~20 minutes early and was still assisted quickly and taken right away. Compared to other oil change service locations, the waiting room was comfortable (at least for me, but I could see how the low, plush chairs could be uncomfortable/difficult for some), complete with a TV, coffee, and water bottles. Overall the oil change took ~20-25 minutes and came complete with an exceptional, complimentary car wash.

    I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

    Ann Arbor Auto Leasing - car_dealers - Updated May 2026

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