Evan provided exceptional customer service for my vehicle, setting a new standard for what…read moreoutstanding support truly looks like. His professionalism, knowledge, and attention to detail were evident throughout the entire process. What impressed me most was his genuine care--he didn't just do his job, he went above and beyond in every way to make sure I felt supported and informed. It's rare to find someone who is not only excellent at what they do, but who also treats customers with such sincerity and dedication. I am incredibly grateful for his help and highly recommend working with him. Thank you, Evan, for making this experience seamless, reassuring, and truly exceptional.

I just bought my THIRD Lexus from the dealership ! !…read more My first purchase was back in ... 2016 & my oldest son is still driving that 2014 Lexus CT 200 H ! ! ! Thank you to Aimee (my sales person), Stan (the Delivery Specialist) & the friendly gentlemen in their service department ... FOR GREAT support & guidance ! ! I'll be getting my 4th car there ... in due time :)

Great customer service, just sold a car and they were quick, efficient, open and transparent with…read morepricing. Thanks Push!

I don't leave bad reviews often, but this time I will. I purchased a used 2018 Alfa Romeo Giulia…read moreQuadrifoglio from Mercedes-Benz of Ann Arbor. I got it home, only to find that the front brake rotors FAILED state safety inspection due to being under rotor thickness specification. The pads were worn to within a millimeter of the wear sensors as well. The dealership offered no assistance, even though the car supposedly went through a "multipoint" inspection. Afterward, they said they just did a start/drive/stop inspection and that they told me I was told this. Now the car was purchased as is, true, but it requiring a $2000 brake job right out of the gate was quite a shock. The car has been on jackstands (picture attached of my car of jack stands) in my garage since it failed inspection waiting on parts as a result. Dealer response: "not our problem." Noted, so here we are. Next up is car registration. As a member of the military, I wanted to register my car in South Dakota. All I need the dealership to do is sign a SD Form 1004 (out of state tax assessment) stating that I paid sales tax at the dealership (which I did), but they flat out refused to sign the form. This will end up costing me an additional $1800 in unnecessary taxes all because they will not sign a form attesting that I paid sales taxes directly to them. This has been the absolute worst car buying experience I have ever had, bar none. Other's local folk's (Michigan) experiences may have been great, but if you are buying out of state, I recommend going elsewhere unless you want zero support after the sale at all and a runaround with your paperwork. Silver lining is, I learned a lot about how NOT to treat people from my dealings with this dealership. Just a frustrating, costly and disappointing experience all around. :( ***I wanted to add: brakes are obviously a critical safety item and the fact that this fundamental issue was just so callously ignored and dismissed states volumes about how much yours and everyone else's safety means to this dealership. The more I think about my loved ones possibly being in an accident due to this negligence really upsets me. I was a service technician at BMW before I went to college and the military and this issue would have never passed out of our service department, at least back in the 1990's.

Be very careful !....The cars are not inspected . I'm 80…read moreyears old and seen a few things. The place looks expensive and impressive but they using old school sales tactics : lying.

My husband and I bought a used PT Cruiser from the Ann Arbor dealership and we couldn't be happier…read more Brandon was wonderful and he took care of us as if we were his family. We love the car, which is in excellent condition and has relatively low mileage.

I had the opportunity to attend the grand opening of the new Ann Arbor dealership. The new…read moredealership is beautiful! They put on an amazing event with great food/drinks, live music, cigars and permanent jewelry. I would highly recommend visiting the new location. Everyone was very friendly and accommodating!

They have moved down the street to a brand new facility! Looks great! New showroom lets in lots of…read morelight to see the gorgeous BMWs

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Worked with Tyler in sales and Jon in their finance/payment office…read more Had a great experience and got a great car. 10 out of 10 would work with them again.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

Marc Sampson was GREAT from start to finish! Marc asked what I wanted, and sent me the best options…read moreavailable. he communicated in a way that was comfortable for me. I went in ONCE and that was to sign the papers and take possession of my vehicle. I felt respected, heard, and VALUED as a customer and would definitely recommended Marc and Fox Nissan to anyone!

In May of 2025, I left a review about the sexist employee they had. They left a fake apologetic…read moreresponse, called me to ask if there was anything they could do to turn it around, and then never went through with anything nor never spoke to me again. Instead of fixing my sensor - the thing I paid them to do - they lied they aligned/calibrated it and did nothing else. Not to mention, when calling to ask about what they could do to change my opinion/review, I straight up told them that if they would fix the part that they should've (since I've already paid for it) but fix it for "free" (aka don't charge me again???) that I would be pleased and would be more than happy to delete the review. They claimed that they would call me back to see "what they could do" and yet I never heard from them again. It's been over a year and my car's crash sensor was never fixed nor acknowledged again. I have photo evidence of my original review. My original review was: "Very nasty and disrespectful towards women in the service department. Every time I asked a question I'd receive a condescending answer with a cocked head and scrunched face from frank. Very unprofessional. However, when he spoke to my dad or any male - it was with upmost respect." Furthermore they are overpriced and don't do what was asked - again they did NOT fix my sensor.

I purchased my car here 2 years ago Tom Cockfield found me exactly what I wanted and Jenn Simmons…read moredid my paperwork well- all was explained and everything was as it should be. after purchase I had a concern and Scott Hall in service got my car taken care of right away with no pushback which was exceptional - things happen when buying used. since the I've had a stellar time in service and it's been really a great experience thanks again Suburban's cjdr team!

I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

Rented from here twice while having work done on my own cars. The staff are always very courteous…read moreand accommodating. The cars have been clean, and when I'm scheduled to be picked up at the repair shop, the drivers arrive on time. The rental process is very streamlined compared to other rental agencies I've used. A few initials on a tablet and you're on the road. Don't know what more I can ask for in a car rental service.

Note - I've never rented a car before. I got zero information on how to use basic features of my…read morerental car. Nothing was covered by the sales person like, how do I open the trunk from the inside of the car? How about from the outside? How do I put it in reverse (seriously Nissan why make a gear shift that requires a youtube video to learn to operate)? Why didn't they check the wipers before giving it to me so they would see the drivers side wiper falling apart in the middle of a rain storm? How do I use the key fob? Click twice? Click once? No click? Overall it was a really disappointing experience. I'll try a different company if I have to rent again.