Great weekly service team. We have used them for years and our pool has always been sparkling blue!read more

Good customer service, answered my questions and explained how they conduct business. The initial…read morevisit was a fact finding to seek information on the company, products and picked up a few articles on Robertson Pool display pamphlets. Ben was very helpful and invited me to visit there main office in Coppell area of operations. We are still waiting on another estimate before making our decision which company to go with...

We had our pool resurfaced with PebbleSheen. It looks great and the process has been smooth, pun…read moreintended. A special thanks to Alex, the start up tech, who afforded us additional time and effort via FaceTime after the job was complete to answer questions and help with a minor issue. We are very pleased with the result.

Frisco office. Be responsive, respectable and do what you…read moresay you'll do. First. No show for appt, no call text etc. After my follow up making it to a Thursday appt, said proposal mon or tues. Nothing received. Called on Thursday and was able to reach Steve who said bid done, will send next day Friday. Nothing received again on May 9th. It's now June 1, never received anything, no follow up calls etc. Boasting how long you've been in business and supposedly one of 2 largest pool builders does not make you good or an ideal selected pool builder. I do not and will not recommend Robertson Pools. 0 stars earned but 1 is only option

Fair pricing and good techs who know what they're doing. My wife and I moved from Lantana to…read moreCorinth, and we had a pool service in Lantana, but while the house was on the market, another "new guy" (the old service went through probably 5 pool cleaning techs in the 18 months I lived here with my wife) didn't tighten the pool filter basket access and the pool lost prime for the entire weekend we moved. We were so grateful that the pump motor didn't burn out! My wife went by our former residence the following Monday and found the pool out of prime. I headed over and found the pool filter basket lid installed backward/upside down with "FRONT" facing the wrong way, and therefore it could not be tightened. I fixed the issue and got the pump back to prime and immediately called around, while my wife let the owner of the other company know about "yet another" of his employees' goofs. Pretty Pools had the most reasonable fees and have done an infinitely better job than the last company. We had zero issues with Pretty Pools maintaining our pool and the house just sold and the buyers have been referred them as well. Pretty Pools also does the chemicals service at our new place and I'm as pleased as can be. They also sent a tech (for a fee) to evaluate our pool heater. The information I received was invaluable and we will be using them to replace the heater. There are other companies in the area that also do great work, but charge quite a lot more and I'm not entirely sure they're worth it. Pretty Pools does a great job, communicates well and always returns calls/emails.

UPDATE: new pool service came out and said our DE pool filter needed to be cleaned. I informed him…read morethat had been done less than 2 months ago. He cleaned it and was HORRIFIED at the state of it. He said there was NO WAY that had been cleaned less than 2 months ago. VERY unscrupulous business. STAY AWAY-ZERO STARS

The LivingWell Team are the most down to earth, knowledgeable people I know. Brent and Deb are as…read moresmart as they come and if you have any new construction questions, stop looking and CALL them ASAP!!! I will always trust The LivingWell Team with all of my real estate needs. Thank you for all of your wonderful help!!!

Having The LivingWell Team represent us in building our new home was the best decision we made. It…read morewas the first home we've ever built, so we didn't know where to start and had many questions. Brent has a wealth of knowledge about the entire build process from beginning to end. He is an expert in the region and helped us find a wonderful community and a perfect lot. He went above and beyond, attending all important meetings with the builder. He even visited our build site weekly and provided us videos explaining what has happened and what to expect next. Now that's service! We highly recommend Brent and The LivingWell Team!

Don't be fooled by the advertising with open clear communication. Communication poor at best…read more Quality of pool and other accessory items fair at best. There was a delay starting project due to poor communication in starting the project. Robertsons will blame waiting on licenses inspections but this has nothing to do with initiating the project from the get go. We waited for 6 months before project started. When they did come it was often after hours so i suspect they subcontracted work to a group of individuals or organization who was at another job in the morning. Hence the poor quality. These workers did not cover the extended patio once they removed the tiles on roof and after unanticipated rain storm led to roof and wall damage. There were broken travertine tiles that they would cover using some agent which was not noticeable right away but after several months these areas reveal themselves. I would stay away from this overpriced company as there are other companies in the DFW area, I'm sure, that are much better with this process even if a bit more expensive... the increase expense will be worth staying away from Robertsons A side note - they were supposed to reconfigure our sprinkler system given new pool etc... We just spent another $2000.00 bc of Robertsons subcontracting blunder to reconfigure our sprinklers the correct way. Not to mention the notion we wasted money on desert plants around pool that died within weeks due to the poor planning of the irrigation system to these plants. This company may have started off as a decent company when it was smaller but with time it seems... just like everything else... the quality has dropped precipitously as the company grows.

Robertson replastered our pool a year ago, and the overall job management and communications were…read moreunprofessional and inconsistent. Items enumerated in the work order were ignored, and we were treated with condescension and a patronizing attitude on several occasions. The final result: a white plaster pool that started degrading within months after the resurfacing. We reached out several times to report this, and were told the discolorations were the result of improper chemical balance in the pool, so it was our fault. But after the replastering our pool was serviced weekly, including brushing and maintaining proper chemistry. We've had three other plastering companies come to inspect and assess the issue. All independently confirmed the plastering job was done improperly and needed to be redone. We recorded underwater video that clearly shows the defects and sent it to the company, requesting the owner come and confirm that this was what he expected a newly refinished Robertson Pool to look like. No response from the company. No response from the owner. $25K spent, and the pool looks much worse than before the replastering. Unfortunately we picked the wrong vendor.

Our family received top notch service by the Warranty team at Gold Medal in Feb 2020. The…read moreexceptional service started with calling us Gold Medal. Within five minutes Tyler called us back and came to our house within 30 minutes to check on the issue. Tyler worked with multiple companies to quickly fix the issue, but more importantly kept us informed every step of the way up to and past resolution. Thank you Tyler and Gold Medal!

We used to love this company -- they built our pool 11 years ago. But in recent years, things have…read moregone completely off the rails. They've lost our gate key FOUR times, stopped responding to emails (even the CEO!), and their so-called concierge is useless. I had my credit card on file, and after weeks of silence, I disputed the final charge -- but lost. Luckily I had removed the card before more charges hit. They've expanded too fast and left loyal clients in the dust. AVOID. AVOID. AVOID. If you still go with them, never store your card on their portal.

Signed in 2021, still no pool. Stole thousands of dollars from us and tens of thousands from many…read moremany other clients. I have spoken to several of their contractors and they have not been paid for their work. Very unprofessional team first starting with the ring leader DB Jared Hall. Then his puppets, Ryan, Cooper and his wife Megan. Terrible people. I could share emails with them showing their true colors but there are too many swear words used. THEY HAVE INFORMED US THAT THEY HAVE GONE OUT OF BUSINESS AS OF 11-25-2022. So now we'll have to pay another company $15-20K to finish their shotty work. They need to be locked up and promised a release date only to be held for several more months like they did to their clients.

If I could choose zero stars I would. I'm trying to give…read morethis company a chance to redeem itself but my patience is wearing thin. Stay tuned for my complete review after I give them one more chance to fix ALL the issues of poor workmanship and incomplete cleanup/repairs of their messes.

Do not buy here had hot tub for a year and lid already needed to be replaced then told they can't…read moreeven order the lid .

I just want to give an update and would say steer clear of this company as others have mentioned…read morethat they do not care about your investment. We spoke to the owner and all he really cared was to ask us to update this review and didn't want to help satisfy our complaint.