*WARNING* This business is extremely shady! I was beyond excited to get a suit ordered for my…read morewedding ceremony, however it was a bit last minute and decided to pay an extra $70 for an overnight delivery. The delivery was inevitably delayed more than I would have liked, but still arrived prior to the wedding ceremony. Much to my dismay, the suit that was sent to me was not the right size which is ironic because ALL suits that I have ordered in the past from other vendors have all been spot on! However this suit for some reason was not the proper fit, and as my wedding was fast approaching I had tried my best to make it work. However, after a lot of feedback from friends and family, they persuaded me to pursue another option for my big day! Though, I was prepared to wear this exact suit for my wedding, I knew that I would eventually be able to exchange the suit, as the exchange policy on their website claimed to be "hassle-free" as long as it was within 30 days! As well they explicitly stated, "Any returns delivered to them with tags removed...store credit would be offered". This was their policy at the time of purchase as well as still when I reached out after the wedding to process an exchange.
This is when everything went HORRIBLE! Jared B., handled all email correspondence by simply stating that they will not accept any refunds or exchanges. So I decided to call the customer service number, and guess who picked up? Jared B.! Jared B., persisted with the most rude, condescending, and nasty customer service I have ever heard in my life, essentially denying what was written as their exchange policy. At this point, I informed him that I had taken screenshots of the actual black and white exchange policy and to speak to a supervisor. He then transferred me to a generic voicemail box. After trying to call back repeatedly, I eventually got a different customer care rep who walked through the exchange policy, only to read that it had suddenly changed to "no tags, no exchanges".
This is beyond FRAUD, this is malicious! To purposely change their Shopify website AT THE TIME OF THE COMPLAINT, is extremely egregious. I have not only filed an official complaint against this business with the BBB, but I am also going to use all the resources I have as a certified Google Local Guide to warn others to STAY AWAY from this FRAUDULENT business! Had I known that an improperly fitted suit would not be refundable or exchangeable, I would have NEVER chose to spend my money with them! I will furthermore be pursuing litigation against this company as well.
It's a shame that a perfectly good suit will now go to waste, all because they messed up my order for my wedding day, and all I wanted was for them to honor their exchange policy, just to see them change it live while on the phone! ABSOLUTELY DESPICABLE!