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    Prime Auto

    1.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

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    AutoNation Ford Panama City

    AutoNation Ford Panama City

    2.8
    (112 reviews)

    After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

    Complete lack of customer service. Brought my Transit in for…read morea recall on the backup camera (second recall on this - you'd think Ford would have figured this out after 20 years). Dropped off at 10:00 on Thursday. By 4:00 the tech still couldn't figure out how to update the software. Service Advisor (Karen) said they needed it for another day. Called Karen Friday at 10:00, 12:00 and 2:00 - couldn't connect and no return phone calls. After the third attempt I tried the service manager (Jennifer) and didn't get a call back either. At 3:30 I tried again and pretended I didn't know who my SA was so I would get transferred to the pool. That SA admitted Karen wasn't in the office that day (???) and that the tech was just finishing. I was scheduled for oil and tire rotation but canceled that to avoid them holding my vehicle any longer. So the SA (Karen) either had the day off or called in sick on Friday. No-one bothered to call and let me know and the receptionist kept transferring me to someone who wasn't in the office. No-one else bothered to pick up the slack, the service manager didn't cover her employee or return calls and the techs obviously can't be trusted to perform any work. On top of it all, my Transit still thinks the service hasn't been completed so I'll have to bring it in again (NOT TO THIS DEALER) and either have the work performed or validate it is complete.

    Bestway Auto Brokers

    Bestway Auto Brokers

    3.0
    (6 reviews)

    I had a great experience with Bestway. I picked out a truck via the Internet. Bestway made the…read moreprocess so easy, that I never stepped foot on their lot. I live nearly 500 miles away, and am extremely pleased with my purchase. I dealt with Tricia through the entire process. She took several pictures and even sent videos that substantiated the condition of my truck. This was in addition to answering all of my questions. I would estimate we discussed this deal over the phone for 2-3 hours total, back and forth over a 2-3 day span. Additionally, Tricia had a local lender that does out of state loans, and this process was just as smooth. I bought a 2014 Toyota Tundra with 82,000 miles. The interior appears to have never been sat in. It is IMPECCABLE! Additionally, there are just a couple of small scratches on the exterior. Again, these were made known to me prior to my purchase, so it was my decision to make. The truck runs great, and the condition is an 8 out of 10. For a 6 year old truck, I think and 8 is excellent. I highly recommend Bestway Auto Brokers. I offered up front, to kick in $500 shipping. Tricia was able to get it done for $400. All around, best car buying experience I have ever had. I will do business with the again for sure.

    This business is closed as of February 29th 2020 and will be under new owner ship in the coming…read moremonths the previous owners are no longer over this business they went bankrupt cleared all accounts and left they were spending more than they were making and owe the bank thousands of dollars so Brenton cowart and Nikki lipford are no longer at best way autos Mike ****** is over it now he owns truck town LLC on 15th st. Pop

    Bay Cars

    Bay Cars

    2.6
    (30 reviews)

    Posting this to let locals know about our experience with the Hyundai dealership in Panama City…read more My husband, my daughter, and I have all tried to contact the dealership about my daughter's car. My husband even went there in person, left his contact info, and asked for leadership to call us. No one ever did. At that point, the car had already been sitting in their service department for six weeks, and it's still there with no clear answers or timeline. My daughter contacted Hyundai Corporate and was given a case number around the 3 1/2-week mark, but that hasn't helped either. We're now past six weeks and still stuck. Yes, the car could be towed somewhere else, but that would cost us more money. The check engine light is on and the car isn't safe to drive, so towing is the only option -- and insurance won't cover towing it to another dealership. At this point, it feels like Hyundai should be responsible for towing since they've had the car this long with no resolution. We're honestly looking for advice -- maybe a mobile mechanic or another option -- because this situation has been incredibly frustrating, especially with how expensive everything is right now. Based on our experience, I can't recommend this Hyundai dealership. They'll take your car, but communication and follow-up from leadership have been nonexistent. It's been a really disappointing experience all around. If ownership actually cares about the service at this location, I hope they step in and make some changes -- because this has been horrible.

    Got my first jeep wrangler. Not the best experience . Sent me off with less than a half tank of gas…read more... when I know the manager had just driven it , and two weeks after I got it both visors broke . LOL. Thanks for the heads up guys .

    Prime Auto - usedcardealers - Updated June 2026

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