I went into to see Dr. Matian because of an ear infection. He gave me a single prescription for some ear drops that wound up costing me $150 when I went to fill them at the pharmacy. I tried to call the office for some clarification on why some ear drops would be so expensive. I also tried to ask why the Dr. wouldn't have given me a heads up as to how costly the prescription he wrote me was. The receptionist said "it's not our responsibility," insinuated that I should have somehow known how expensive the prescription was, and put me on hold three different times while I was in the middle of trying to speak to her. Literally, I'd be speaking, then music would start playing, then she'd jump back on the line like nothing had happened. It's frustrating enough having to shell out $$ every month for health insurance, I really can't afford that much money on some ear drops. Thanks Doc. read more

Dr. Matian is fantastic and thorough. He has a wonderful bedside manner, and instantly put me at ease at my first appointment with him. I have some tricky health issues, and really needed to find a doctor I could trust.... who DOESN'T want a doctor they can trust? That doctor is Dr. Matian. The office is clean and welcoming, and everything there is run every efficiently. What more could you ask for? I'm so glad and feel so lucky that I found this doctor. Thanks to the great reviews here, I found him cause of yelp. read more

Be warned. While Dr. Matian has a wonderful bedside manner, the office is very poorly run. The staff (front desk, nurses) were unfriendly and seemed bothered when interacting with me. After two office visits, I left three different messages and didn't get any return calls. This is really bad when you are trying to get a prescription refilled or have an urgent health related issue to discuss. When I finally did get a hold of someone after calling over and over they failed to place the prescription I requested and didn't bother to let me know there was an issue. So I made a wasted trip to CVS. It doesn't matter if you arrive punctually for your appointment; you'll be forced to wait at least 30 minutes to be moved to a patient room and then another 30 minutes for the doctor to show up. I just hope the doctor realizes soon how detrimental his staff and office are to his business. My coworker who referred me ended up has the exact same issues. :( read more

Impossible to reach out someone. Nobody ever pick up the phone. You spend 10 minutes waiting, then you get disconnected. How is even possible to set up an appointment with the doctor? read more

My boyfriend had a phone appt with Dr.Matian on 10/7 at 2:30pm. 2 hours passed and no phone call so I called the office and asked if the Dr. Was still going to call him. Staff said yes the Dr. Was running behind. I was like okay. I mean it happens. Then I called back before 5pm before the office closed and told them I know you guys are going to close soon but the Dr. will still call right ? The staff said yes either today or tomorrow. Which didn't make sense his appt was at 230pm why is he going to call him tomorrow? The staff then provide me Dr. Cell number informing me that my boyfriend will get a call from this #. I texted the Dr. when I got off the call to see when my bf was next and he responded he is next. 1 hour went by and nothing, I ended calling the Dr. Myself with the # provide from the staff. The Dr. Answered and i told him I was calling in behalf of my boyfriend and he asked for his information. I told him his appt was at 230pm and he said yeah I'm running behind .Not once did he try to apologize . I asked him when he will be calling my bf. He said I have 2 people ahead of him ??? Like WTF he had said 1 earlier when I texted ? Then he said I can speak to him now.. so we had the phone consult. We asked for lab work for a physical and 2 referrals. It has been 3 WEEKS AND NOTHING!! THIS DOCTOR IS VERY UNPROFESSIONAL. HE WASTES PEOPLE TIME.. people have things to do and can not be setting time apart for the " the appt " and then get a call 4 hours later ? I mean if I didn't call i don't know when he would of called! THIS IS RIDICULOUS!! read more

Dr. Matian and his PA's are wonderful but if you need a referral to another specialist it can be quite problematic. He belongs to the Prospect Medical Group and its group of associated physicians. They are absolutely terrible and definitely earn their one star rating on Yelp. His office also never returns telephone calls or emails and they do not call you with test results. Never once in the four years he was my primary care physician did I get a call, I always just got my results directly from the lab and addressed any concerns myself. I have since switched to another primary care Dr. even though I can walk to Dr. Matian's office. He's a very nice man with a very dysfunctional office and terrible referral network. read more

Dr. Matian and his staff are unable to see you when you are ill. For the past two years, I have called to make appointments and was unable to make an appointment within the same week with the doctor. I have had to go to Urgent Care for bronchitis and pneumonia. I would not recommend them at all, since they do not take care of their sick patients. read more

I've been seeing Dr.Matian for years now and he's been awesome. He's super caring and nice and he always takes his time with you so you never feel rushed which is a blessing nowadays. I can't recommend him enough! Make sure to book well in advance to see him! read more

Doctor Matian is EXCELLENT! Not only does he have great listening skills, but he totally thinks outside the box. The office is in a great location and the wait time is almost nonexistent. The staff is friendly and very personable. Most of all, they are extremely accommodating. I've referred friends AND co-workers, and everyone (even those who don't like doctors), always leave LOVING Doctor Matian and his staff. He's my own Doc Oz/Gupta/and the other one -wrapped up in one! read more

The worst medical office I've ever experienced. Yes it looks nice from the outside but as a business they are the worst! They NEVER answer their phone and they don't make it through with their VIRTUAL consultations. This place is a scam! I've literally tried calling for the last 2 weeks and nothing. read more

After a visit where I saw a physician assistant, I was told to get an ultrasound stat. The office was also to call in two prescriptions - that didn't happen and took several phone calls from me to get this resolved. Two weeks later, and three phone calls into the office (and you wait a long time to speak with the admin staff), I have yet to receive ultrasound results - and, again I was told it was urgent I get the ultrasound. This is not quality care. If you're able, go somewhere else. read more

Absolutely shocked! I have been calling the office every day for over a week and a half. I have been trying to receive my lab results of which I was told they would have someone call me back "ASAP" with my results. I waited for 2 days for the returned call and when they didn't call I decided to give them a call and for the past week and a half no one has answered, let alone "returned my call or voicemails ASAP." Definitely finding a new doctor "ASAP". I'm not one to complain but I don't play around when it comes to health. I will mention that everyone was pleasant in the office during my appointment. read more

Dr. Matian is a very knowledgeable doctor that really cares about his patients and their health. I am so thankful and proud have him as my Primary Physician for over 3 years now. I always feel hi office feeling better! He's really the best doctor around :) I've also seen the Dr.Assistant and she's great as well. The staff are so sweet and pleasant they always do their best to work with my schedule. Thank you Dr. Matian and staff .... Jasmine, Vanessa,Coleen, and Natalie thank you ladies! read more

If you're looking for someone who will truly care about your wellbeing, listen to you, and offer sound advice, then look no further. Dr. Matian is a wonder Doctor and I've experienced nothing except the best personal care I could ask for. Truly glad I found Dr. Matian. He also happens to be a wonderful person, which shouldn't be overlooked. I see a lot of people complaining on here about wait times, and sometimes your appointment can run late, but that's to be expected when you're offering a personal touch and not flying people through like an assembly line. Also take into account some people are rather needy and have zero regard for others time so that shouldn't be held against someone trying to give person primary care. So bring a book, work on your phone, and use your time wisely if your appointment happens to run a little behind. read more

I have been a patient of Dr Matians for almost 10 years. He has provided me with the best care possible. He is kind, courteous, attentive, professional and genuinely cares about my needs/health concerns. His staff, Toni, Vanessa, jasmine, Natalie... they are amazing women! They are polite, considerate, friendly, professional and make each visit easygoing and relaxing which is important to someone like me who suffers with anxiety! I would recommend Dr. Matian and his lovely staff to any of my family, friends and strangers :) read more

Not a very good experience. Staff was eh and both doctors were pretty mediocre as far as attentiveness goes. Rushed in and out, wait times were so-so, and they seemed a bit self-indulgent compared to other doctors I have had. Friendly enough, but certainly overtly self-concerned. I am new to LA, and this is not the place I will be staying. I was also told I that my physical would be entirely covered by my insurance and I received a bill around $100. Not sure who's to blame, but you'd think they'd know the difference between "completely covered" and "$100." read more

I had my first appointment today, I arrived 5min late (with an appointment at 4:35pm, theres LA traffic). I didnt have my insurance card with me, I figured they wouldve had the efficiency to have looked up my information already before getting there. They refused to get the info using my social, so the receptionist asked me to call the insurance. NO problem, as I was on the phone with the ins, I offered to fill out the paperwork not to waste time. 2min later the receptionist returns from the back and per the Dr's request offered to reschedule my appointment or for me to pay cash then I can call back with the ins info because I showed up late and theres another patient after me. So let me get that straight, I have to rescheduled bc another patient needs to be seen bc I was late, but if I pay cash its OK, I can just continue filling out the paperwork as I was doing so, while I was on hold with the insurance company. Granted it had been 2min and I was almost done with the electronic paperwork that was only available on 1 tablet. This type of service is ridiculous, lets say I wasnt 5min late and I took 20min instead of 5 min to fill out the paperwork, were they going to reschedule me again. I myself am a health care professional and see about 15 patients a day, this type of service is not considered primary care or should be acceptable. The priorities of the people who work here must have not been at the right place. read more

I just called there to get information on services that would be covered through insurance. The Dr. told me "Mam, we never know if it is covered or not. Some procedures are, some are not. Insurance companies are difficult to deal with and I am a Doctor , not an insurance company, so you need to talk to the people in my office who make appointments." Well, this is what I call a very dubious practice...he could not even tell me if the initial assessment would be covered. Definitely NOT a serious and honest place want to try read more

I'm giving it 2 stars only because Dr. Matian and the PA are both amazing. However, good luck trying to make an appointment with them. Start calling a week in advance and hope that someone will eventually pick up your calls. The reception area is ran very poorly. No one picks up your calls, don't bother leaving a message cause you won't get a call back, they messed up my authorizations a few times. I don't know why he doesn't get better staff when patients complains about his staff. read more

Doctor appears to be caring, but does not look very experienced. When I described him the conditions my son has, he simply asked us what we think these conditions manifest and how could they be cured. Wow. Really? Now you have to be both a patient, and a doctor? Then he ordered a $1000 worth of blood work (literally, everything), and then didn't even follow up. What a disappointment. read more

This place used to be good. Dr. Matian used to be my doctor 5 years ago now that Ive returned home I naturally went back to him. I have outgrown the practice and I think he has much more patience now and spend very little time following up with them. I was charged for a MRI and I had to call multiple times for my results. Finally I was told that the doctor would call me back to further discuss other alternatives; though the results were normal. I never received that call and I am still having the same issues as when I visited the doctor. I also made an appointment to remove stiches, called to reschedule the appointment and left messages. No one returned my call, I ended up removing them myself. In a way I have spent money to see a doctor that never made a difference to me. This facility does not have laboratory, all their testings are done offsite; with LA traffic this is a long process it is a whole day and maybe a week's process to receive results and get your testings done. read more

Book ahead. Youll be seen after 2 weeks. If you walk in make sure that youre ready to wait for 4 hrs.

Very disappointed in this practice. Everything was fine when I was there: cortious attention. It got worse after: 3 weeks to get blood tests results, almost impossible to get these people to answer the phone, and they don't do any follow-up, you'll always have to call back. I also needed them to pre-authorize something with my insurance: no luck, the only person who knows how to do that was on vacation. When I call back, that person is busy. Well, I just go see another doctor and do everything all over again. read more

Do not go here , unprofessional , pretty much went on web md to look up What was wrong with me . Basically said eh not really sure ... Meh . Could be this could be that .... Meh .... Wait a lil bit see how it goes . The room I was in was disgusting had splatters of some weird goo on the walls . Thanks for wasting my time and money . :( read more

My wife made an appointment for me.. And it took 1 month for this dr's office to tell me that they tried calling me and also left a message for me ( not true ) for them to tell me they can't see me until another dr shows up at 1030 what kind of stupid staff does this dr hire... And dr's come in as they want they don't give a shit about there practice here or the ppl as a person that works in the medical field " do not "! Go to this office horrible service from staff...if I can give this place zero stars I would.. read more

Dr Matian and his staff were friendly and knowledgable in diagnosing treatment. Great initial consult!

The first time I saw the doctor I had to wait 1 hour after my appointment time before I was taken back to the exam room. During my exam, the doctor left twice in the middle of my consult to take a call and speak to another patient who had walked in. The next time I tried to make an appointment to see the doctor, I left a message on their answering machine and still had not heard from them a week later. I called on a Friday and I would have thought someone would have called me back on Monday to make sure I did not still need an appointment. read more

our entire family has been going to Dr. Matian since just the Sherman Oaks office opened 6yrs ago. It so great to have a doctor that actually takes the time to talk to you, remembers what you say AND also cares about you as a person! read more

Kind, caring doctors and friendly staff - overall a great office, I'm glad I found this place! I definitely recommend it

Anyone looking for an Excellent doctor and really nice guy look no further than Dr Matian..... He cares.....Also, his staff are lovely..... read more

I have been a patient of Dr. Matian since 2013. His front office staff are sincere and efficient, especially VANESSA. All I want to do is come in and be seen at the time I scheduled my appointment. I never have to wait extended period which is very important to me since I work during the day. When Dr. Matian enters the room, he has a welcoming smile and is ready to help me with whatever issue I have. I am thankful for his efforts and will continue to be treated by Dr. Matian for as long as I live. Which, given his level of expertise, will most likely be for a very long time. :) Thank You Dr. Matian and Prime Care Physicians! read more

I agree with a lot of previous reviewers. The doctor is really pleasant, genuine, and has great bedside manners. Although since he is DO and not MD I was hoping for a more holistically oriented mind. Anyways his stuff is quite unpleasant and frustrating to deal with. I also don't like that each time I go there, I spend 45 minutes to a whole hour waiting. One day I decided to phone-in 10 minutes before my appointment (enough time to get there) to see if the doc is running late. The woman on the phone lied to me saying that everything is right on time. So I came in and waited 50 minutes to see him. That was completely dishonest on her part. read more

The doctor called me on a Sunday night to tell me to call the office Monday. He said I needed to see a specialist on the voicemail. A specialist for what?! I went in early November. He got my results late November. I had internal major pain Jan 1. I should have been told this information as soon as the results were delivered. His response is not valid, as he does not speak the truth about caring about clients. I called on Monday morning. The receptionist said the doctor was in a meeting for 30 minutes, and would called me back as soon as possible by marking my call as urgent. I waited all day. It is now Tuesday. I shall call again. I want a refund and to know why I need a specialist. What horrible communication! I got more information from his yelp response. read more

This Dr takes forever to see you then he prescribed medicine for a friend of mine without checking to see if it would conflict with his other medicine is other doctor told him definitely stop taking that medicine I have not seen Dr. David Matian do anything to help my friend at all read more

Oh my awesome! Seriously, it's so hard to find a good doc but Yelp came through again. My guy has been sick since the weekend so called at 4pm today and they gave us an appt for 5:15pm, love that. The office is nice, clean, and modern with an electronic form system aka no writing your name 17 times filling out paperwork instead they give you an easy to use tablet. We only waited about 10 min till he was called back. Dr. Matian was friendly, attentive, thorough and understanding. As a doctors daughter and a gal who worked in the medical field I'm a stickler when it comes to the care my family receives and I can honestly say Dr. Matian is top notch. Thanks fellow Yelpers for the awesome recommendation!!! read more

Went in for a Physical for the first time in quite awhile, Dr. Matian was great! He made sure to listen and ask the right questions. He is very easy to talk to and gives great advice on any medical concerns you might have. My husband has been going to Dr. Matian for over a year and he loves him as well, this was my first time seeing him and I'm so happy that we finally found a great Physician. If you live in the Valley, I would definitely recommend seeing Dr. Matian! read more

Dr. Matian is a god-send! He really understands how precious your time is and that if you've sacrificed some of it to seek medical attention, you need help! He's very friendly and thorough and takes time to explain everything to you. On top of this, you can usually drop in or make an appointment for the same day that you call. Added bonus: clean facility/great decor! read more

excuse my language but they are SLOW AS HELL HERE!!!!! IVE NEVER EVEN SEEN MY PRIMARY DOCTOR only assistants. If you have 2 or 3 hours to waste I would say come here. But to the average person I'd say that's a ridiculous time especially for just an assistant. SAVE YOUR TIME AND PATIENCE. Don't waste your time. read more

I love this place. I switched PCPs because my previous physician was a headache, and so far things have been pretty good here. I have no problems scheduling an appointment in a timely manner. The office staff is very friendly, and they follow up on requests very quickly. The wait times are not very long at all. Dr. Matian and his assistants are all very thorough and helpful as well. I really couldn't ask for a better office, and I hope to continue being a patient with them for a long while. read more

Dr Matian and his staff were able to fit me in for a last minute appointment which already was a major plus when my own provider was booked for the next 2 weeks. When I called for my appointment Dr. M answered the phone which is very rare these days and even over the phone I could tell that he was very courteous and empathetic with good bedside manner. The front desk staff were very professional and I also liked that everything was electronic...no pieces of paper to lose. The office is very clean and in a great location with parking. I was in and out in less than an hour and had a great experience. Definitely recommend Dr. M and his staff if you are in need of a primary care doctor. read more