Best place for my Mom We moved my mom in more than 2 years…read moreago right after the place opened. She came from another assisted living that was part of a big chain and was horrible. This place brand new and is really bright and beautiful, the food is way better than others. It was about the same price as others. Everyone seemed friendly and the best thing was the owners were there every day . Originally she had a really nice little one bed apartment on the AL side. But then dementia started to take hold so she was moved to the memory care. They keep more of an eye on them in memory care I slept better at night knowing she was in this place, it was really nice, extremely secure,clean and above all she was happy there. Which really made me happy because she absolutely hated the one she was in before. My mom passed away last week and I couldn't believe how many people from this place called or texted me to give condolences. They really care. i thank them all for taking care of my mom

From the owner: The Village at Sugar Land Assisted Living & Memory Care combines the highest quality care and the…read morelatest technology with a constant commitment to creating a special place with a welcoming environment, dedicated staff, and delicious dining options. Our focus on each resident's unique physical, mental, spiritual, emotional needs and preferences ensures that each resident enjoys life to the fullest.

I've lived here for about 7 months and I love it very much. The staff and residents are wonderful…read more I really like the activities they offer. The Delaney is a place I can call home. I invite anyone looking for a nice place to come and take a look. Talk to any residents that live here and they will tell you the same thing. I just love it here

horrible facility, run by the worst executive director i have ever had to deal with!…read more the fourth floor is filthy! i had mold and fungus and cockroaches in my apartment!!! the maintenance and housekeeping services were nonexistent for most of the time i lived there! i was very sick from mold/fungus/bacteria the whole 8 weeks i lived there! many residents have diarrhea. the parking lot has no security guard or cameras. all four tires were stolen from my rental car; then, the next rental car was vandalized four times!!! i have pressed charges against hector ivon, the executive director, with the fort bend county sheriff! he needs to be fired! he verbally abused me, denied me my legal rights, and sent me an eviction notice based on lies! i have been a volunteer employee of the state of texas i office of the ombudsman for over 30 years. i advocate for seniors who are abused/neglected in facilities. this is the worst facility i have ever dealt with! residents are regularly abused and neglected. do not allow your loved one to live here!

Beautiful brand new facility that is truly focused on the care of its residents. My father has been…read morethere about two months and they have done an outstanding job managing his medical needs and ensuring his safety. They are very easy to work with and it is evident that they care about their residents and their families!!

From the owner: Nestled in the peaceful surroundings of Katy, Cypress, Bridgeland, and Cy-Fair, Texas, SilverCrest…read moreAssisted Living and Memory Care offers new standards of excellence for senior assisted living facilities and memory care facilities. Trained associates are always nearby to cater to the specific needs of every resident, ensuring a comfortable and stress-free lifestyle. Our spacious, modern, amenity-filled apartments are designed for independent senior living and memory care support. They provide comfort, safety, and convenience. Discover the joy of aging gracefully at SilverCrest, where you can live your best life with personalized care and a vibrant community. Call for your tour today.

We brought my father-in-law to Auberge after my MIL passed away in September. The location is…read moregreat, as it is close to his granddaughter and her children, so they can visit whenever they want. Inside, there is everything one could need for excellent care. This is a locked unit, which is exactly what we needed. He has his own room, although eventually, he may have a roommate. The staff is very kind, and accept phone calls any time so that we can check in on him. He has a better social life now than in the last 15 years. They have good activities pretty much daily. The activities director sends photos regularly. This place is a blessing.

The majority of the caregivers are wonderful, caring people. Unfortunately, the Auberge does not…read morehire nearly enough of these caregivers, so the place is woefully understaffed. The front office experiences very high turnover and is another case entirely. When signing the initial contract upon move-in, they neglect to point out the predatory pricing practices family members are forced to agree to. Signing this contract occurs at a time of great duress for family members, and the Auberge capitalizes on family members' weakness. When providing the required 14-day notice of moving out, I would advise anyone to beware of the minute details you must adhere to in order to comply with their specific move-out notification. They would regard even the most minimal deviation from their required process as cause to void your move-out notice, thereby allowing them to charge for even more days after your loved one is gone. If you can manage any sort of refund for unused days (due to your loved one moving out for any reason, even death), be prepared to wait weeks to receive it. While The Auberge is eager to tack on late fees for any delayed rent payment, they shamelessly hold onto your money for their own use as long as possible. In our case, it took 80 days to receive our refund, even though their contract states that any refunds will be received within 30 days of move-out. Further, in addition to the required 14-day notice (up to 30 days in some instances), be aware that the Auberge also charges for caregiving even on days when your loved one is in the hospital and clearly not receiving care at Auberge. Make no mistake, The Auberge cares far more about your money than your loved one. Of course, in an industry where customer loyalty and retention are irrelevant, I guess I shouldn't be surprised.

Autumn Leaves is a company with issues in paying their vendors/contractors. As a general…read morecontractor I was brought in to help them with issues they had with several facilities. One of the issues they had was with their air conditioning systems and fresh air units not working properly or at all. This issue causes unfavorable health issues. The lack of fresh air and climate control allows for unhealthy temperature conditions and the buildup of mold. We in good faith resolved their issues and prevented the State of Texas to issue fines and closure of facilities. Escamilla Company has yet to receive payment for rendered services that were provided back in the months of August 2018 through October 2018.

Spring 2021 My mother has been at this facility for three…read moreyears. In that time, I was active in the Walk for Alz, 1/2 Marathon Heroes fundraising, hosting facility cookouts for staff and residents, singing Karaoke and playing guitar for the residents. JEA Senior Living took over the property in 2020. Within the last few months there has been an alarming rate of staff turn over. We are down to only a few people who were there this time last year. A group of families reached out to Executive Management expressing our concern that the people caring for our loved ones were leaving in droves. We were told that they would investigate with anonymous input from staff (current and recently departed) and make changes to halt the exodus of valued staff. I logged on to LinkedIn last night to see that the CEO was congratulating himself on the results of the "Great Place to Work" survey and immediately started seeing red. These guys lied to us about how they would handle the situation, did not follow up with the families as agreed, and then started taking victory laps on social media with their stupid survey. Meanwhile the people who care for our loved ones during a time when we cannot see them due to COVID keep dropping off the staff roster. Now there just a few people in the building left to trust as everyone else is new and don't seem to grasp the gravity of the situation. What the jokers at Corporate did (especially the COO) is that they had HR send out a "Great Places to Work" survey which made no space to collect thoughts and opinions about what was happening specifically at our community. Additionally, the staff had their employee ID tied to the survey. It is a dereliction of duty for executive management to take charge of this kind of issue which is core to their business and treat it with such blatant disregard. On what planet does the COO live if he thinks employees will give honest feedback when their name is attached? He told us in email it would be anonymous and assured us they took this very seriously. He lied. He failed us and our families. Let's be clear, every community will be different. If you have a good experience with another location owned by JEA Senior Living, I am very happy for you. It is what we all want for our loved ones suffering through this cruel disease. I have my own thoughts as to why everyone quit, but this is not the place to air those grievances as I have only anecdotal proof. As a group of families, we went to the COO to ask for help in sorting this out for us. We didn't even ask for them to disclose their findings. It doesn't matter. Find what is broken and fix it because this is his business and we trust him to do his job. He didn't. The questionnaire sent was generic and made no space for specific feedback while having responses directly linked to employees. I guess anyone can be COO at JEA Senior Living. I would simply say that this used to be a great place. Not anymore. The executive team overseeing this facility are not serious, they do not care about the residents or the families, and you'd be better off looking somewhere else because they are not to be trusted. I looked at 20+ facilities. The thought of having to do that again with an Alz patient bearing the brunt of the effects of change is infuriating, especially because we came to them in good faith and left it to them to sort out. They have betrayed our trust. Do not give them yours. Keep looking. You have plenty of options in this area. JEA Senior Living management team should be ashamed of themselves for this paltry effort to make it look like they did something. Disgusting. Shameful.

My father in law resides at the Assisted Living facility. The staff are friendly and care for the…read moreresidents. The food is satisfactory. I want to recognize the med tech Mikki who does a great job taking care of my father in law and keeping us updated regarding how he's doing and if there are any issues. She goes above and beyond.

My mom just moved recently last October into Pathways and I can't say enough praises for the…read morestaff. They give mom the dignity she deserves. It's still a tough transition which was expected but happy I made the decision to place mom here.

Toured Sunrise Cinco Ranch recently. Facility was clean, well staffed and residents appeared well…read moretaken care of. Compared to two others i visited I would prefer Sunrise for a family member.

Management is unreliable and deceitful. Many good people…read morework there and are treated disrespectfully and a few are extremely rude.

I placed my mother in their memory care unit just over a week ago. I am so pleased with everything!…read moreThe entire staff, especially Rugi, has been kind, genuine, caring, and attentive! As I walked in with my mother to admit her, several staff were waiting for us with a "Welcome Home!" banner and a big hello and welcome! I actually got a little choked up it was so sweet. The activities director has worked to find out what my mom likes to do and is providing opportunities for her to do those things. We are extremely happy and highly recommend The Avenues of Fort Bend!

My husband lived in the Memory Care facility for more than 2 years. I was so thankful for the good…read morecare he received there, as well as the kindness and friendliness of the staff for both of us.