Efficient, fast and no BS. Fair prices. Best plumber in the Woodstock area. Nice people too.read more

Horrible customer service. My husband has called multiple times each time with a PROMISE of a call…read moreback... THEY have never called back. Conveniently when you call on Friday they say that the accountant isn't in, conveniently when you call on Monday their accountant is out of the office when you call on Tuesday their accountant is taking another call they constantly have an excuse on why they can't help you resolve the issue that they messed up on. On our quote they put some services on there that they didn't do. Then had the audacity to charge us for them. It's impossible to reach someone who cares or will help. This business is ridiculous. I just want someone to call me back and explain my bill. You have my number and my phone calls. Call us back.

My sump pump went out and due to a storm flood that occurred that Sunday morning, my entire…read morebasement was flooded with about 3-4 inches of water. I called Rogue, I had used them in the past as well, and had great service. This time was no different. Brad came to my home from Rogue and was outstanding, he was very courteous, detailed, answered all my questions and finished the job quickly. He was honest and up front regarding the pricing, which was very fair. Brad was a great guy. It's good people at Rogue Plumbing, I will highly recommend them. Jerret C.

This is MY go-to plumbing service from now on! After…read moredealing with three other companies for water issues over the last year, replacing several faucets and finally fearing the worst for a clogged shower valve, John saved the day. We expected a costly job to include tearing out tile and drywall. Instead, it took John just under an hour to clear the valve and everything was as good as new. He was on-time and fast, courteous, professional and above all- knowledgeable. There was no guessing. He knew what the problem was and how to fix it right the first time. We had other plumbing services out who either weren't interested in fixing the problem, didn't know how or were aiming for follow-up work. All of them came at a huge cost and plenty of surprise fees, including one who wanted to charge $300 for a $80 faucet. Rouge plumbing is a flat -fee service which means there are no surprises, no hidden costs and no per-hour fees. You know what the job will cost up front and it's far less than you might expect. Not only that, but they actually have a customer incentive program with additional discounts and referral bonus cards. It's a completely different way to do business and one that benefits the customer. I no longer cringe when our well water starts giving us fits. I just call John every time.

Rigo and Gustavo did a great job! They showed up for the walk though and provided a timely…read moreestimate. Scheduling was easy and I liked that they were the ones to actually do the work. The prices seemed fair and reasonable and all of the jobs were completed as described. Both men were friendly and patient. They answered all of my questions and went above and beyond to help me feel comfortable. I also liked how there was an easy link on the invoice email to pay my bill. Highly recommend.

They offer free estimates. But my repair was relatively easy and they wanted almost double what…read moreothers were charging. Two guys came in to see what needed to be done and then gave a price. I thought it was higher than and he said that he can call his manager to bring price down. Seems like an auto dealership tactic honestly. They might be good for large projects but for simple ones, they seem pricey.

Worst company I have ever seen. I had them put in a float because they said I needed a new one and…read moremy sump pump was fine. 2 months later, the float didn't work and my basement flooded. When I called for help, the owner lied to me and said they don't service my area (Woodstock). I had another company fix their problem and the owner said if I did my own clean up to save them money, he would take care of it. Another lie. I am out over a thousand dollars now and have to get my attorney to sue. Don't do business with this company!

Our jetted tub had a bad drain that had become corroded and was kind of crumbling. The service man…read moredid a great job replacing it even though it was a mess. We also had to replace a faucet. The big surprise was the bill - much less than we expected. Friendly, courteous, great service and reasonable pricing.

Great; received estimates right away and set up an appointment for tomorrow. Looking forward to…read moreworking with a plumber who is going to do the work--rather than trying to sell us things we don't need.

We had aqua pro out for a cartridge replacement today and everything went great. Quick service had…read morethe parts on them. Professional and courteous

I called Sanitary Plumbing late last year because I had to replace my refrigerator and the delivery…read morepeople for the new refrigerator could not remove the water line. (I didn't even know it was hooked up to water.) Sanitary came out quickly, removed the water line, and even helped move the new refrigerator into its place. They also repaired a leaking tub faucet. I was very pleased with their work and would recommend them to anyone. I have another issue now and will be calling them again.

My wife and I have used sanitary plumbing and heating for about 10 years now. We have never had…read moreany problems or worries with Roger or any of the staff. In actuality, I just called Roger right now, because a plumbing issue we are having with our tankless water heater and he will be at our home tomorrow. (Nothing urgent) While this situation is not urgent, when we have had urgent issues, Roger has always been there to help us out in our time of need and his pricing has always been reasonable for the quality of work he performs. My wife and i plan to add a second heating and cooling zone to our home. While we can't currently afford it, when we can, we will have Roger and his crew do it for us.

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Great work & service! Prompt to answer messages, called and confirmed appointment before coming…read more Quick and efficient to complete the job. Recommend them.