$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!! We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR read more

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Great same day service ata reasonable price. They had good communication too and even told me how to do a Different Job. read more

We've called Emergency Plumbing a couple of times, once for a clogged toilet we couldn't unstop even with an auger, and once for leaking pipes. Both times they responded within hours, and did the job. My only complaint is they left me feeling a little bit overcharged, but considering the quick response and solid work, I'm okay with paying a little extra. read more

Konstantin gave us a quote for another project and once again did a great job. I've looked at using other plumbers, but he consistently ends up being the best choice, and the work is top-notch. Neighbors have used him and also said he did a great job. This guy knows his stuff in my opinion. read more

my sewage pump stopped working. They responded promptly and arrived with an hour since I opened the request They replaced the sewage pump quickly and for a reasonable price I would give 6 stars if that was possible read more

I had a great experience with Konstantin and his team. They helped with the setup of the sump pump and back up, two water heaters, and resetting of toilets. I was very pleased with the responsiveness and quality of the work. I can highly recommend Emergency Plumbing. read more

We called Emergency Plumbing to deal with a dripping shower head at our new home in Highland Park. The house had been mostly vacant for a few years so I'm sure no one thought much of the shower head dripping occasionally. Except that the issue was bigger, the cartridge and rough valve were leaking behind the wall! Vadim offered a few options, including cutting the tile. We balked but to their credit, Nick and Constantine stepped up to explain the situation. They offered up a great tile person and we worked out the steps to do the following: * Cut out the tile and damaged drywall * Re plumb and replace the shower valve and head (we were all up in there - why not?) * Give us time for a mold remediation person to get in there * return that day to install new tile, fix the drywall on the backside. If you've ever done work like this before, you know that we were looking at a multi day job with multiple trades. Constantine, Nick and Vadim were patient and game to problem solve within our timelines and needs. I highly recommend them. Great guys! read more

They installed a new water heater for me. They were on time. Vadim was the technician who installed. Super respectful of the house. Did a great job. Cleaned up everything - picked up every drop of dust/dirt as soon as it hit the ground !! It has been two weeks, everything going great. read more

I had water coming from an unknown source yesterday & I called these guys. Although I am very handy I needed help. I am so glad I called them . They arrived 60 minutes later & we determined my ejector pump was bad. I was very pleased. to have the pump replaced & we stopped the water from hemorrhaging from the floor drain. $980 was a fair price for the service & responsiveness & cleanliness. Thank you gentlemen. I will save your contact information for future plumbing needs. Reed read more

Nothing but great experiences with this company. I have used them twice for various plumbing needs and both times they were able to fix the issue at a reasonable cost and a fast time frame. I cannot recommend them enough! read more

Great work and great pricing. Fair honest and up front. I've called Konstantin first for my water spigot breaking. He cut out the pipe and installed a shut off valve the next day. Second; my water heater went out on a weekend. His guy came in and swapped it out quickly and made it so we could have warm showers for work the next day and the pricing was fantastic, plus they hauled away the old one. Last night my drain backed up during a laundry cycle. He came out today and hydrojetted my sewer line and showed me video before and after of how many roots had invaded my clay pipes. I would 100% recommend emergency plumbing for any job! It's worth every penny to find a good honest person so if your looking for a new plumber, this is the one! read more

Max our plumber was very courteous and knowledgeable. Fixed a leak and exchanged for a new faucet quickly. Seemed a little expensive but worth not waiting for other companies that may or may not work out. read more

Mine wasn't even an emergency but they came same day. Charged a reasonable amount, and he was very professional, and very polite. He did good work. read more

Let me start by saying how professional EM Plumbing is, I called in and Nick answered promptly and was very professional and guided me accordingly. I connected with the boss Kos and he was very patient and knowledgeable in terms of plumbing with 26 years of experience they knew what they were doing. I highly recommend EM plumbing to get the best value and not having to call someone else to fix the job. The boss genuinely wants to help his community with their plumbing problems and they have the best price in terms of services or new installs. Thank you!! read more

We reached out to emergency plumbing as we had an issue with our kitchen sink. The response time and scheduling of service was seamless. While the technician was there the issue was explained and cost for repair was done before work was completed. Overall would certainly reach out again and recommend to others for service based on this experience. read more

Emergency plumbing installed our toilets in three of our bathrooms. They even pointed out things to us we hadn't noticed about a pipe that had been leaking which was so helpful! We were so pleased with this experience that we asked them to come back to cap pipes in our basement. Very reasonable price and great on timing. Very friendly! read more

Wow. Wow! Wow!!!!!! I moved into a new house and recently finished our basement. The old owners had an Old Watch Dog system in which the cables were in terrible condition and every now and then the battery would beep randomly. I was getting tired of it so it was time to buy a new battery backup. After days of research I was sold on the Wayne WSS30VN. Bought it off Amazon with prime, got it within 2 days and then when I opened and compared it to the old Watchdog I was like umm yea, time to call for some help. Found Emergency Plumbing online and thought I'd give them a try with all the positive reviews I saw. Man am I so happy I hired them. The business resides in Cary so the commute for them isn't crazy for emergency plumbing situations for me. They gave a very reasonable quote, I agreed on, they came on time and did a empacable job. Within an hour they took out the old Watchdog system, adjusted some PVC tubing and installed my new Wayne WSS30VN. Once it was done they brought a hose they had with them, tested the system and also told me about some other things I never knew like flushing out sediment once a year from the water heater. They also helped recommend me with some water softeners and sediment filters for the future. Man I'm so happy I forgot to include their names. Konstantin and Nick are some or the best in the plumbing game. I have found my go to plumbers. 5/5!!! 10/10!!!! read more

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I had the back up sewer clogged They were very responsive, very professional and affordable prices.. Thank you I highly recommend this company read more

Our old water heater was suddenly loud, and water was leaking from what we first believed was the overhead pipe. Nick replied promptly, and the technician who came out to our house to examine and assess the situation was prompt in arrival and work completion. The technician was polite while listening to us and explained what was needed before work and what we needed to know after work was completed - very professional. He came back at the time he promised and installed our new water heater, making sure we didn't have to go without hot water for another day! I only wish we hadn't forgotten to ask for his name. We are very happy with Emergency Plumbing. read more

The guy does not know how to do it correctly. I would rather stay away from him and get someone else. After install, he would not even pick up your call ** added notes for clarification that this review is for Konstantin from emergency plumbing I got it installed in June 2020 (invoice #454) and have sent email in aug 2021 and called you back then and even today. You are a dangerous person who did not even have the carbon monoxide vent out sealed. My hvac guy who came for replacement of furnace showed me that it was not even sealed. After your installation, i get hot water in my cold faucet for some time. The water leaks from the power vent unit above the heater which needs fixing. You removed a tube from the older one saying all that is not needed in the new and the previous person was an idiot. What all proof do you need from me? read more

These guys are great. Appointment was set quickly. Work was done professionally. Thank you very much! I will be calling back in the spring to have some repiping done for my master bath remodel that is upcoming. Looking forward to working with you guys again! Thanks, Jason F. read more

Quick and quality experience. I am happy with the workmanship and the ease of scheduling an appointment.

I just want to give another shout out to Konstantin and his team. We have had more plumbing issues than expected in our home since we bought it 1 1/2 years ago and he is now on speed dial for us. He always responds immediately and makes himself available as soon as possible. I truly cannot recommend his company enough. Incredibly professional and worth every penny. read more

Quick quote from Nick, same day fix, 1 hour time range given for arrival, Vlad came on time, wore protective shoe coverings and gloves, took care of property, no up charge after service, best pricing. Highly recommend. read more

Came promptly for an emergency service. Technician was very professional. Booties on, so he didn't drag mud. Gloves on. Friendly and professional. read more

They were quick to respond and very professional. They installed a reverse osmosis water filter for us.

Emergency Plumbing came out to my client's house on a very short notice on a Saturday night! Max did a thorough inspection and figured out what the issue was that was causing the leakage. Though it was not an emergency per se, it was really important for my client to have the shower fixed before upcoming Wednesday, since she is hosting Thanksgiving and the guest shower is much needed. Konstantin and Max kindly agreed to do this job on a Sunday. As a general contractor I usually have to bend over backwards in a situation like this, to have a subcontractor come out on a day off on such short notice. They just made it so easy for me- no guilt tripping, no skyrocketing pricing. They did an excellent job on tile demolition, replacing the faucet and the drainage system and all the fun stuff plumbers do. Thank you so much guys! I highly recommend this company. This is my forth project with them and I could not be happier. read more

On time, priced as quoted. Both gentlemen were very nice. Job was completed in less time than I anticipated and he actually went over and above what was asked to fix a problem he saw that I wasn't aware of. There was one snafu, but they came back immediately to resolve it. Will def use again. read more

The guy came to our house the exact time he had mentioned on the call. Pricing wise this was very fair. The work was done very quickly. I had a call to attend and by the time I finished the call, the work was done. In short, quick service and good work by them. read more

What a great company! I had an issue with my outside faucet dripping water. The company with which I have had a contract for years - prepaid - told me Monday that they could be here Wednesday, as the water dripped and dripped and dripped. Today is Tuesday. I contacted this company this morning and was given the choice of three appointments today. These two gentlemen were masked, extremely well-groomed, very polite, very professional and their work is excellent. I have a shiny new faucet. And the work has a one year guarantee. It doesn't get any better! read more

Emergency Plumbing - My new faucet! - Plumbing Near Me - Highland Park, Illinois

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Emergency Plumbing was assigned to us for a couple running toilets, through our home warranty. They handled that job, no problem- while they were here I mentioned an oder in our basement, so Nick checked it out... the seal on our sewer ejector pump was broken, so again- fixed it, no problem (and no smell for over 2 weeks now!) While in our basement, Nick noticed our water heaters were over 20 years old (I KNOW!! How did we even have hot water?) He wasn't the first plumber to point it out, and our home owners insurance also insisted we needed to change them out. I braced myself for another astronomical price quote, but was thrilled when I got the quote for 2-50 gallon heaters (and all the labor) for less than what we paid for 1-50 gallon water heater years ago in our old house. (Also so much lower than any of the quotes we've gotten in the year we have lived here). So I figured the catch would be they couldn't do it for months... wrong again, they were able to install them the next day! (Side note- I also had them quote me for cleaning my HVAC air ducts and servicing my whole system... not only did they once again SHOCK me with great pricing, the didn't even try to sell me a monthly service plan that I have no interest in but have been aggressively offered from many other HVAC companies in this area) Back to the main story- After the water heaters were installed, they cleaned everything up (even swept up some extra glitter and pine needles from our Christmas storage area). Fast forward a week- I went back down to show my mom the new water heaters, and walked into puddles of water, lots of water. Turned out one of the pipes into the new water heater had a tiny crack and was slightly spraying water for that entire week.. which really starts to add up. It was a terrible accident and this is where I was sure my 5 star review would become 1 star.... WRONG AGAIN!! Nick, Konstantin and crew showed up at the house within 30 minutes of my call- loaded down with dehumidifiers, and a plan. They fixed the water heater immediately, they started drying everything out, and where water seeped into some floor boards, they pulled it all up, dried it all out, and have since reinstalled the floor (even fixing some of the original imperfections in the rest of the floor). They cleaned everything up beautifully, and it's like nothing ever happened. I have read so many nasty things online about plumbers ignoring calls, refusing to fix something like this and worse... But not these guys... they went above and beyond to not only make it right but make it better!! What could have been a disaster was no more than a small inconvenience for us. I would recommend these guys to anyone and everyone!! And will use them for every HVAC and plumbing need I ever have again! Mistakes happen, especially in older houses and when it comes to plumbing. But how a company handles the situation is what makes the difference between just OK and Excellent! And Emergency Plumbing is undoubtedly EXCELLENT! (they are also really really nice guys!!) I am off to book them for my air duct cleaning! read more

Sent out a request for a plumber to fix an exterior hose connection and by noon the next day Emergency Plumbing had fixed the issue. They were very easy to communicate with and gave a quote through Yelp (rather than making you pay a $50 service call to give an estimate like most other plumbers). The fix was quick and easy and payment was a breeze as well. I would recommend this business and use them again if necessary (but hopefully not necessary!) read more

Excellent response time by Konstantin. Martin arrived on time to deal with drain backups in laundry and kitchen sinks. He identified the problem to be in the laundry area and quickly cleared it up. Martin was very personable and professional and the price was fair. I've been in my house for 30 years and have used many plumbers. I highly recommend Emergency Plumbing and will definitely call them next time! read more

Vadim was very knowledgeable and professional. He did a fabulous job installing our new garbage disposal despite the old wiring in the condo. I will definitely call Emergency Plumbing again if ever I have a need. read more

I reached out to Emergency Plumbing for an emergency situation, but they have quickly become our primary plumber for maintenance and general plumbing updates. We moved into an older home with some and over the first year Emergency Plumbing completed several plumbing projects, including a kitchen sink repipe, hydrojetting downspouts, same day replacement of our water heater, and installing a new toilet and bathroom sink. All the work was done quickly and professionally, and they were competitive on price. Highly recommend them for any plumbing needs! read more

Awesome work. Had a pipe leaking at our new house and they came out right away and took care of it. Even checked allllll the other pipes and water connections / faucets in the house to make sure nothing else was leaking. Very professional and great service. Quality work. Would recommend 10/10 and definitely will use again. read more

Great service, Nick was very attentive and the technician was very professional and polite.

Toilet was leaking and Nick fixed it right away. I was grateful for his professional service.

Communication was great, and the price was reasonable. Our plumber showed up on time and performed all the work we had discussed.

The guy who came for the shower installation was cool. He got there early and did the task really quick. Their customer support was very cooperative as well when I had contacted them regarding the shower installation. Overall, excellent work! Wouldn't mind calling them again if something else is required. read more

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