Find another Moving Company!! Save yourself a headache. They quoted a price then once they came and packed they increased the price by $5000. When delivery happened we were missing 20 plus boxes. Furniture was scratched up and damaged. Dishes were broken. Claim department was rude and provided awful customer service. I have lids for my pots pans but no pots and pans because It's missing. The claim department asked what list am I looking at. The list you gave me in the beginning. If I could rate a negative star I would. read more

The service was horrible. They broke our antique furniture, we had to load the truck ourselves because they were unable to do it properly. They tried to get extra money out of us, and ruined our brand new hard wood floors and walls. We reached back out multiple times for 3 months because they said that they would compensate for all of the damage and now we are blocked, will not get our damage deposit back for our current unit and our furniture is broken. I do not recommend or trust this service. read more

Leo from Prime Moving was my representative for my move to the Big Island in Hawaii. My shipment was very late- by 3 months!! As a result I lost my mainland remote job! I explained this to Leo in hopes of an apology and possible discount for my troubles. Instead my personal belongings were held for ransom on my property. I was told by Leo that I would not be getting any of my property until the remaining balance was paid in full. DO NOT USE THIS COMPANY!!!! read more

don't use them your stuff will be in bag shape when it arrives. It appears that they don't care and will not pay for broken or damaged goods. I had over two thousand dollars of broken belongings and can't get any response from Prime Movers they don't answer phone calls or respond to E-mail read more

Terrible. The worst! I've moved several times in the past decade and while it's always stressful -- this company was the worst! They stole several items and then claimed they were never included in the inventory, after I personally had them wrap and notate the items. Long story short -- they are crooks. You MIGHT get your items (including a brand new dining table, giant mirror and heavy wooden bookshelf) or... they may decide to take them from you. Either way -- they were rude, incompetent, & ultimately thieves. Headed into a law suit to force adequate compensation for the items they stole. read more

It's the absolute best moving company I've worked with. Amazing communication, clear and transparent conversation on all charges. I was okay with the extra fee because their truck wouldn't fit on my street, but come moving day, they showed up with the big truck anyway saving me an extra $400. Honest, courteous, and professional is the best way to describe everyone I talked to at this company, they all have the same kind of professional personality! They got my stuff from Oregon to Oahu in just under 4 weeks! Read more at: https://www.mymovingreviews.com/write-a-review/step-1 read more

These people called me just to make a quote and lied several times within the first phone call. When I asked for clarification and had some follow up questions after the pitch, the guy, who refused to give me his name, said that this was not the company to help me with my move and hang up rudely. DODGED A BULLET THERE. read more

Promised me it would take 2-3 weeks. When they took my stuff, they said it will would take 4-6 weeks. It took 6 weeks and 4 days. The movers put big scratches in my floor. And 2 boxes were gone. They purposely throw away or steal stuff so their cost ship is less. Also their policy is 4 cents for anything lost broken or stolen, which is pretty much nothing. Stay away from this company. It's one big scam. read more

If I had to do it over again, I'd pick another company. In the beginning the service was good and working out the details were easy. We were moving a minimal amount of goods from Hilo, Hi to the Mainland. I packed the items in boxes myself, gave a breakdown with pictures of the items being shipped. Next thing, I received a new "higher" quote for my items even though I was way below the first quota. I called and was given back my old agreed upon amount. After that service went down hill. Getting updates via text was like pulling teeth. I received info that was goods was in port and 11 days later it was still at the port with no update, this was on June 22. I didn't receive my goods until 7/27. I then reported via text, on 7/27, and email on 8/14, that I received one of my Koa tables with a broken leg...Has anyone responded or contacted me...NOOO. Its unfortunate that we were treated in this manner read more

Prime Moving - Broken Koa Table Leg - Movers Near Me - Kihei, Hawaii

I take great delight in providing this brief review towards my experience with "Prime Movers" who provided great service with my shipment initiating in Laie Oahu Hawaii to final destination in Crestview Florida. Due to the high value of my item that I needed to ship, my initial start was to begin to find the most reputable business that could provide the most honest and secure service possible. I say this due to the most negative experience that a relative had gone through with their shipment from Oregon to Hawaii and I didn't want to have to live out this very same scenario as what they had gone through. After a lengthy and thorough search of trying to locate a reputable firm to secure my business, I finally came upon "Prime Moving Company" and spoke with Mr. Edward Jacobs. Upon my initial contact with Mr. Jacobs he actually provided me not only the best rate, but also the best routing and time frame that it was going to take to ship my item. Upon securing my contract with Mr. Jacobs, we were able to come to an agreement and immediately began the process which included the arrangement of securing a local mover in Hawaii, take the shipment to the docks there, have it place in a container, shipped to the L.A. port, and met there with an 18 wheeler for the final journey to Florida. I can honestly say that my experience working with Mr. Jacobs and "Prime Moving" was exceptional at most. Would I utilize "Prime Moving" again, most definitely due to their living up to the entire contract agreement. My sincere thanks to Mr. Edward Jacobs for being a great representative for "Prime Moving Company". He is truly a great asset to this firm! read more

Prime Moving - 13' tiki personally carved for our restaurant in Florida. - Movers Near Me - Kihei, Hawaii

If I could offer 0 stars I would. I had original & detailed conversations with Shan. He described several months of free storage, the size of the container, the amount of charge and he guaranteed the collection date. We were leaving the country and needed our items collected prior. I was meticulous in delineating what items were to be shipped. The movers showed up late. I walked them through the house and explained what was to be shipped, and the movers TOLD ME WHAT THEY COULD TAKE. I was effectively told, we will take what we can, but anything else we will leave. In the end, they completely mucked up. They took table tops, but left the base. They left our DINIG TABLE! We had to call them because they forgot our bikes -- then they charged us an additional $500 to add them to the shipment. Prime Moving says they don't charge by weight, but by space. Two bikes -- one road bike and a child's bike do not take up that much space. When I called Shan and explained that an entire room was left behind, he told me that an additional order of $3,300 minimum would need to be started. I haven't even received my original delivery yet. I Asked him to reduce the current fee so I could justify another, and he refused. Ultimately, this company is a scammer. Do NOT hire them, unless you want your mover to decide for you what you are to take and not take with you. read more

Absolutely HORRIBLE company to work with. Initially gave us a quote that DOUBLED when they came back and packed everything even though we had the same amount of stuff (actually minus a large couch). Not sure how our quote could actually go up with less stuff. We called to fix this any they never called back. They even added more onto the price at this point. Once we finally got ahold of someone, the guy, Ronnie actually started cursing at us! Who hires someone like that??? Also No updates on where our stuff is throughout the move from Hawaii to mainland and delayed by over a month. DO NOT USE PRIME read more

Prime Moving delivered all of our stuff from Hawaii last night. I have never been so disappointed and angry about anything in my life! We spent thousands of dollars to move our things from Oahu to Arkansas, and over half of our boxes are broken, dented, busted open, and some of them even have the tape ripped off! My husband's paintings have rips in them, they broke and warped his guitar, some of my clothes (that were in vacuum sealed bags ) are hanging out of ripped and split open boxes, and that's only what I've seen in the first hour of daylight. Our boxes were supposed to be crated in wood and plastic wrapped to a pallet... this looks like they just threw them individually on a boat, left them to roll around, and wished them the best of luck! If you ever have to use a moving company to move a really far distance, don't ever use Prime Moving! 0/10 would never recommend! read more

*****. Beware of their scams. ***** They promise you one thing and change prices and terms. They sell you a full blown service and then surcharge you over details buried in the contract. We were suppose to have 30 day storage after the goods arrived since we travel a lot. They told us it was covered but ends up they are counting in transit time as storage as well!!! Stay away from these scammers. They also go by several other moving company names. Total racket!!! read more

The most unprofessional service I have EVER used! Our boxes arrived in tatters, clothing hanging out, crushed goods & severely scratched & scuffed antique furniture that was wrapped in brown paper!!!!! no blankets or protective material. Massive BEWARE!!!!! read more

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Moved back to Hawaii in December from California. I've moved to and from the mainland to Hawaii twice now and this move was by far the worst of them. I used City moving in my first moves and they did an amazing job. Prime Moving had called me and claimed to be a "sister" company to City and that they shared customers, this was a lie. Shan, the sales rep essentially swooped in and stole me as a customer from City who I initially started working this last move back to Hawaii. City Moving is the worst moving company. Communication is non-existent unless you call them regularly. The unpacking process has no means to check if your goods are all here. The shipping process was delayed for no reason. The only decent job was the pack-out process. I made it easy on my movers by breaking down items, pre-packing my own boxes, and staging them on the first floor by the door. James was my point of contact for the move and I could never ever get a hold of him on the first call. The people I would talk to would say they would let him know I called and then a week would go by with nothing until I called again. The company conveniently lost two TVs in transit, James informed me he would call dispatch and have them reach out to me, and to this day, still no call. Multiple boxes were damaged, items were broken, and my large furniture was half-ass built by the delivery team. It took James, 2 weeks to send me a claims form to start the process to get reimbursed for my damaged goods. This company sucks, they should not get any more business and do not use them. I repeat, do not use this company. read more

We had a great experience with Prime Moving! They were professional, quick, and kept us up to date with our belongings. We moved from Hawaii to the mainland, and at first, I was hesitant to use them because of the reviews and photos. We packed all of our stuff ourselves, and my way of thinking is this: "If we're paying people to move OUR things, the least we can do is make it as easy as possible for everyone." I labeled each box with the weight and where it should go (top, bottom, or middle) when storing our items, and because of this, our boxes were in decent condition when we got them. When they came to pick up our stuff, it only took them one hour to load everything into the truck. In that hour, besides loading our stuff, they wrapped up our bed frames in blankets with tape so they wouldn't get scratches, created 3 boxes. One for our 65-inch TV, one for my paintings, and one for my vacuum sealed bags. They put a label with a number and a bar scanner on each of our items so they can track how many items and we could track our stuff. The guy who was doing paperwork with us, on the day they picked up our stuff, even told us that when moving from Hawaii to the mainland or vice versa, they recommend using plastic containers because cardboard boxes will have some kind of damage due to being on a ship that moves constantly because they're on the ocean. To me, this makes sense. I've attached pictures so you can see that we had little to no damage to our boxes. When we got to the mainland, we were still receiving weekly updates on our belongings, and once they arrived, we were able to schedule a drop-off within a few days. The day our items were dropped off, it took the guys about an hour to unload everything. We didn't go over our square footage, and we didn't go over our free 30 days of storage, so there were NO EXTRA FEES! Remember, the truck they bring to pick up your stuff is bigger than your cubic square feet in case YOU choose to go over your footage. 150 cubic square feet came out to 31 items, which included 8 large boxes and 10 medium boxes from home depot, plus our bed frames, the TV, a cooler, a small plastic filling box, and the 3 boxes they created for us. If you're going to use cardboard boxes, I recommend using NEW boxes and SCOTCH BOX LOCK packing tape. DO NOT use Walmarts great value packing tape because that unsticks within a few days or even a few hours. read more

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They overused paper to pad the volume. Items in each Box in no way belonged together they were rooms aparthey were rooms apart in functionality and physical location so when I'm packing many of which were broken items I'm never allowed us to to find a chord that belong to ATV or remote that belong to a device. Their overall estimate in price was way overestimated and it was even admitted to me that was the case verbally on the phone wish I had proof of that. I could say much more but this should suffice to stay away from this company. read more

Paid this company over $6k to move my home and it all looked good when they picked up everything. BAD part was when I received my furniture back. All 3 85" wide screen TVs where all cracked screens, 1 dinning room chair broke and a stool was lost. The worst part is that there own employees said it always happens. All my furniture was brand new. But now it's all damaged. They said they couldn't open a claim until my small balance was paid but there employees advised me not to because they will not do anything after receiving full payment. After many phone calls I never paid the balance and they never called me back to resolve the loss/damages they caused. It cost me more to replace the damages than what they charged. So I will never use this company and highly recommend you to do research on who you hire. read more

My usual rule of thumb is if you can't say something nice, don't say anything at all. Because of that I try to only give good reviews and just not say anything if a company isn't that great. However, this has been one of the most stressful moving experiences I've ever had and if someone else is spared this stress I feel I owe it to them. I moved from Oahu to the mainland and decided that this time I would hire a company to make it easier (I had previously packed, shipped, picked up, etc everything myself when I first moved to Oahu for about $3000). I called to get a quote from Shan and was told they charge per square foot rather than per pound. Perfect! I was told over the phone (never actually received a quote in writing. Biggest mistake! This has actually been a recurring problem, they are terrible at actually sending emails with real information) that for 3 tool boxes, 1 motorcycle and 1 moped it would be around $3800. Our one bedroom apartment would raise that to $6000-$8000 total and it would take 5-6 weeks. I decided not to bring any furniture to bring down the cost. Imagine my surprise when they picked it all up and then told me it would be the highest end, $8000. That was within the quote so I went ahead with it. They had also offered to make a reservation to ship my car through Matson. I arrive at the place with my car (this is the same day I was flying out and after they had picked up my things) and no reservation had been made. Eventually, because of how long they took to talk to someone and figure it out, I just took care of everything myself. Since then it has been one mistake after another. I can't even begin to list everything because this review is already so long. I'll just give some examples. 1. despite giving the drop off address multiple times still was told they didn't have it and had to repeat it a few more times. At this point I hope they have it right but am not counting on it. 2. I have now been told, after they picked it up, that the paperwork actually says 45 business days, not 5-6 weeks. 3. Complete lack of follow up and when I speak to someone they don't have any idea what anyone else has said. 4. There's more but I'm too angry to keep going. My main contact now is someone named David who isn't terrible but isn't very helpful or terribly competent either. I've been promised emails from him a few times now but haven't seen them. I'm now being told our stuff won't arrive till the end of February. More than two months after pick up. The aforementioned tool boxes are my husbands livelihood so every day they delay is literally more money out of our pocket. The cherry on this s*** sundae is that if I decide to fly to California to pick up our stuff myself, I will still be expected to pay the remaining $2000 balance as well as an additional fee. Do yourself a favor - find a different company or do it yourself. It isn't worth the headache. read more

Worst experience moving ever. Horrible company. I should have done better research before hiring them. At first, the move was going to cost me roughly $3k, then when they showup they they markup a bunch of stuff like the dresser being taller than the Length x Width I provided and the "Shuttle Fee", which they charged me $500 to rent a Uhaul truck to get closer to my apartment building. All in all, the price doubled to almost $6k...Then once they took my stuff, I couldn't get a hold of anyone after calling back the customer service number for a month. I tried to relay to them that I had moved into my new place and that I am ready for my things to be delivered to my new address and there was no response to emails or phone calls. I slept on the floor for a month... Then the texted me suddenly "We can show-up tomorrow, please confirm" This contracted company with a different company logo on the side of the truck and 'Move Happy' shirts on the movers showed up and put my bed frame together wrong, was missing a middle support beam so my bed sunk in the middle and almost broke the slats, didn't help setup my TV stand and left my TV for me to assemble together. Come to find out when I had to disassemble my bed and reassemble, I went over to my 55" TV that was wrapped in a moving blanket and it was totally shattered and destroyed... I then reached out to claims department and they said "We will offer you $42 for your 55" TV we broke, per our D.OT. valuation option of 60 cents per pound per article"... I paid $640 for that TV and that is the price right now if you were to buy it new on Amazon. After weeks of negotiating back and forth, the highest they were able to refund me was $250. So in turn, I don't have a TV now, and I lost about $400. Horrible moving company, I would not recommend to anyone at all. read more

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Do NOT USE!!!! PLEASE READ THE REVIEWS. I DONT BELIEVE THE GOOD ONES. THEY ARE BY PRoB WRITTEN BY PPL ON THEIR PAYROLL. I fly out tmrw. Planned this move 2 weeks in advance, as asked by the company. No one calls back, returns emails, or has any balls. Took my 100$ deposit and disappeared. Thanks Shan. No managers or supervisors on duty.... All day long.... From 8 am to 3 pm... Really? Super shady. Scam. Jake was so incredibly rude. But according to him, he's not customer service so he can be. Think we have a BBB issue and Police situation here. How do you scammers sleep at night. Still waiting for a phone call or email, 8 hours later... For my move today! read more

DO NOT USE! My husband booked this company and paid a deposit for our move from the mainland to Oahu. They were flakey the entire time and would fail to return our calls. Shan specifically was incredibly difficult to work with. We were supposed to have movers come between a Thurs to Tues and by Friday we still had not heard when exactly they were coming. So we called Shan and he reassured us that we would hear from the 48 hours before the move. By Wednesday, the day after the latest period in the window, we still had not heard from anyone. Then I found all of these yelp reviews and decided to cancel the entire service. I wish I would have checked first before we spent an entire month thinking our move was set up only to find out this company is a sham days before we are set to fly out. read more

This is the worst moving company anywhere! They take your boxes contact you 3 times in a 9 week period a move from Kehei HI to Bend OR, no communication, hang up on your calls, when you do get someone they are rude and very unprofessional. Gave me a 3 day window finally for after 15 calls to them delivery with a promised call before the delivery, NOT! 4 th day call 10:00am deliver by 2:00pm fortuneItaly I was available and attached picture of boxes attached, just busted to crap!! Do not use this company!!!!! read more

Prime Moving - Movers Near Me - Kihei, Hawaii

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my name is mohammad.last November I moved to hawaii by this company and after almost two months they lost one of my boxes and they offer my on dollar per pound.not only I did not accept the offer, told them do not worry so I did not pursue anymore.yesterday I decided to use them again.i call and spoke with LEO. He was very rude and gave me a very high estimate.I ask if I can speak with his supervisor and he hung up the phone.I called back and ask for his supervisor but no one responded.I was very kind and gentleman to this people but in return very unprofessional.I do not know if they are legit. read more

I cannot express with enough intensity how much i wish i'd gone with another mover. It would have been worth $1000's of dollars more to have anyone else. They failed to inform me that this was a consolidated move- meaning your belongings will not ship until the container is completely full. They delayed communication on insurance until in was too late for me to find someone else. They treated our personal effects poorly, and simply said "oops, don't know what to tell you" when items were missing and broken. They even forgot part of our delivery in their warehouse and STILL haven't delivered it 3 months later. read more

Prime overcharged me for my move from the mainland and I didn't even get to bring my couch, Queen size bed, and small bedroom dresser. All they moved was my table, chairs, a small amount of kitchen stuff, a tv, small tv stand and a box of clothes. I was way over charged. When it all arrived in Hawaii I was missing a box and a lamp was broken. read more

We moved our things from Florida to the Big island hawaii. This move was going to be covered via wire transfer with our employer. Long story short this company failed to properly communicate with our employer which caused a horrific 5 month delay to get our things. To make matters worse one of our noted items a floor jack went missing magically from the truck. The driver certainly loaded the item because we got half of the item (lever bar) and not the actual jack. The communication from Prime movers is absolutely dismal. And they do not take any accountability for any wrong doing or mistakes. So it seems now this $400 item is conveniently stolen from their own delivery team. Not to mention a number of broken items we recieved upon delivery. I would NEVER recommend this company to anyone who is making the plunge to move to Hawaii. Please reconsider if you plan on using this moving company for they will not treat you with dignity or respect. Admittingly our broker was polite and cordial but extremely incompetent. Beware of Prime Movers at all cost. read more

This was a mixed story, but overall am pleased with our "full service" packing, shipment and unpacking story from San Diego to Kailua. 1) Sign-Up (4 stars) Very helpful and responsive. Good price and availability. 2) Packing (5 stars) Excellent service. On time and the packing company was excellent. 3) Scheduling Drop-Off (1 Star) I reached out several times after 3 weeks to find status. No one responded. I then get a call telling me when it will be delivered. I told her the date would not work out. She said fine but would cost us $150/day extra for the delay. We were told we would have 10 Day free storage. When I explained this it was confusing and legalistic (look at fine print despite what we told you) ... so I decided to pay and deal with it later. They decided not to charge (thank you), but the process and expectations was poor. 4) Un-Packing (4 stars) The movers were excellent. Nothing was broken except one glass, which is great. The only disappointment was their boss stopped by and was complaining to the crew for taking too long, He refused to let them unpack a box they packed (which was the contact agreement) ... after a heated exchange with the boss he agreed. read more

This company is the worst. I wish I had read the reviews before I decided to use them. I moved from Hawaii over a month ago and my belongings have not left Hawaii yet. The representative was supposed to contact me every 2 weeks with an update. I had to call them for the update only to be told that my stuff has been sitting in Hawaii for the past month and hasn't even been put on a boat. read more

Incompetent lying thieves. Read the reviews and you can see a pattern here and surprised they haven't gotten sued. I hired prime to do a full service move and ship two vehicles. Worked with Shan and he gave me an original quote of $18k, packers charged me $28k. I had to have them pull stuff off the truck because they put fragile and extremely expensive items on the bottom and piled couched and dressers on top with the boxes visibly getting crushed. They would double and triple the cuft calculations and even charged extra for heavy items despite a no weight limit policy. To Daniel's credit he offered to have the shipment recalculated in LA but still waiting to hear The result after 1.5 weeks in port. They gave me the quotes for our vehicles to ship from HI to CO but failed to reserve the spots with Matson and my wife got stuck for 3 hours trying to get it sorted. They then failed to arrange to have the vehicles shipped from LA to Denver. Ronnie is the guy who handles that and he started yelling at me, tried to bully me into getting a reservation with him after the fact Ultimately I had to arrange my own transport company to pick my vehicles up. So yeah. They grab your money, dump you off onto other contractors with a bunch of empty promises, and by the time you figure it out you are screwed. read more

WARNING! All the reviews stating Prime Moving are liars and thieves are TRUE! You need a degree in math to understand the quote and/or contract. The contract is written with numerous ways to up charge you...a lot! The first thing they ask for is your credit card number. I would not give them any information especially your credit card number because they will place an unauthorized charge on your card. Next they try to avoid your phone calls. And then they don't want to give you a full refund on the unauthorized charge. They are low life slim bags with scam tendencies. I wonder how these slime bags sleep at night. Shame on Prime moving. My recommendation is to try Island Movers or JNR Global Logistics. These are the good guys. read more

Leo is extremely unprofessional/rude and does not follow through. I moved off island and used this company for my household and vehicle. They booked the vehicle through matson then said that they aren't responsible for letting you know when it has arrived and is ready for pickup. Luckily my husband thought to put an AirTag in our truck so we knew when it was in the docks. We had to call to confirm that the truck was available to pickup from the port but had to pay storage fees. The staff at matson was amazing and confirmed that they have had multiple complaints about this company!! The biggest complaint I have is they left our household items in their storage in Kihei for weeks before they sent any communication. It's been over a month since they picked up our items to be sent to us. If you are moving and thinking about using this company don't!!! You will just end up paying the same amount to them that you could've paid for a better company!! Richard is nice but also isn't very professional and when I was trying to contact someone about reimbursement for the dock storage fees we paid to get the truck he hung up on me. Seriously use anyone else!!! read more

PRIME MOVING IS NOT YOUR MOVER CONSUMER BEWARE!!!! We moved Maui to Texas we paid extra for the supposed professionals to just pack a few items. Which one do you think showed up broken or damaged of course the ones they packed. They used every day of the three month contract to deliver our goods. If John reaches out to you do not do business with this guy!!! When he wants you to sign on he's there every day. After damage is brought to his attention he's a ghost. Can't say it enough don't do it. Iam forced to give a star so I can post this but no stars is where Iam at read more

I cannot express how disappointed I am with Prime Moving!! They never expressed that I had to wait for the truck to be filled in order for my things to be sent to me. They gave me a window on when my shipment should be arriving and I had responded and called them to confirm but with no call back from them now they didn't put my things in the truck for delivery so I have to wait and I don't know how long for my things to arrive. Knowing I have to wait for the truck to be filled first. Spent a lot of money for them to just give me an answer "I don't know" That is unexpected!!! read more

WARNING!! Beware of Prime Moving and any moving company associated with HHG Logistics. LEO & FRANK both failed to inform us that this was a consolidated move- meaning your belongings will not ship until the container is completely full. Not once especially after made clear we needed our belongings by a certain date. To start with I urge anyone who has had a bad moving experience with prime please report their situation to the - Hawaii Dept of Commerce and Consumer affairs Hawaii Office of Attorney General American Moving and Storage Association (AMSA) Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) Better Business Bureau County of Maui ( If you moved from or to Maui) and Moving Aid Beware of this company. They are an absolute scam and put us through hell when we moved from Southern CA to Hawaii. They advised our belongings would arrive in Hawaii the 1st of March. Our Move was picked up early Feb and our belongings sat at Long Beach for over a month till the 5th of March. At one point we attempted to pick up our belongings from Long Beach once we did some research and read the negative reviews, however, they would not let us pick up our belongings holding them hostage. Every person I spoke to was beyond rude and far from professional. 22 days late our stuff arrived missing an important box of paintings. They did find it but delivered it multiple days later at 10pm?? Thank god it was only one - After reading other reviews I had expected all our stuff to just disappear. read more

I receive a call last week from a gentleman saying his name is Jose & he has my missing box from my delivery of 10 mos. ago. He's on is way to California & wanted to drop it off in Miami. I gave him a address of a friend to deliver it to, which was done the next day. I arrived to get my box to discover it had been opened & was missing my husband's valuable exotic protected brown coral jewelry collection. I called to file a claim & was told they would only pay $.60/per lb., which didn't even cover the phone call. Warning! Don't mark boxes valuable or you'll be ripped off. My husband is devastated read more

SCAM!! They charge for "holding and storage fees" for deliveries that arrive earlier than they quoted. I was told to expect delivery the 14-15th. The shipment came the 10th, so I was charged while they held the items in their storage. FRAUD BUSINESS!! read more

If I could rate this company 0 stars I would! Like the other review stated, they were so prompt on getting us booked but as soon as the deposit was paid it changed. They ended up quoting us $1000 less of what they charged us! We paid over $3000 to move from Oahu to California! They told us our shipment would be here in a month 8/15 (we shipped 7/14) and it was a month and 3 weeks and we still haven't heard anything. We tried calling their office, no one answers. The driver calls us one day (on a Friday) saying he's going to deliver our stuff on Sunday and then calls back on Saturday saying that he can't drop it off because it inconvenienced another customer. We are paying customers too that have been without our stuff for nearly 2 months. The driver stated that there should've been no reason our items couldn't be delivered on time since it has been sitting at the port in LA for a month. When our items arrived, all of our things were tumbled down all over the truck. Customer service is terrible, all they care about is the money, they're rude. The only helpful person was the delivery driver. read more

Terrible services. Do not hire them for your move! Every representative that picks up phone calls tell you different informations.