It was cold and the gutters were filled with so much debris, but was cleaned completely, was hauled away, and mask worn. Checkout by credit card read more

Very unprofessional experience the guys showed up after an hr of communicated time slot (last job of the day for them) within 15 mins they are like we are done I have a huge house and I told him I can see from my window that at least one of the gutter is not clean while I am talking to one of the guy other left with ladders without even communicating. did not clean all gutters very aggressivel attitude both from the tech and customer service to pay the bill, he did not leave my property until I paid the bill. read more

Worst customer service: this was my correspondence with company which was met with no response other than phone call for their money: Hello. I agreed upon a different amount, $161, and to not moving the storm windows. I asked the person who called me Monday, specifically, not to move the storm's and wash the windows as they were, as I have outer old storms with new vinyl windows inside. I do not like having to reopen 6 old storms-effort I planned not to take. I told this to the worker after he told me that's exactly what he did. We argued and he said he didn't know what the attendant told me and sort of shrugged it off and also repeatedly told me i had to pay on the spot. I also specifically told the lady on the phone that i would not make any financial transaction with the window cleaner, particularly with Corona. He insisted. I informed him of my agreement with the lady which he responded to repeatedly with he's "just the worker." I said "well, I'm the customer. " I was furious. He was also shocked when I said lady called me the day before. I looked up your company last year and saw bad reviews but I figured I'd give it a chance yesterday. Bad experience. First he was significantly late and attendant on phone gave me strange story about me having a class. I said no...we had a specific window of time. He still was very delayed in arrival. Then he broke entire railing off of my porch. It was loose but had he not been here and for some reason leaned on it, my railing would still be on my porch. He then did a job completely different than my agreement with your rep, specifically to not move any storms up or down...to clean outside accessible windows as they were and for last years price of 161. Then given Corona and Business reasons, no financial transactions on site. All of this was defied and was scoffed at by your worker. Nonessential staff should not even be working. I will pay what I agreed to but nothing more given the poor customer service and no agreement being followed. I also must replace my porch wrought iron railing. And when I sent the texts (with pictures of broken off railing) in response to your texts, I get NO response. Pretty shady business! If you send me a new reduced bill I will pay, as I agreed I would. I apologize for yelling at your worker. It was as a result of the incredibly poor customer service offered by your office but I should not have yelled at him. read more

Absolutely the most unprofessional company! We have used PrimeTime for windows, gutters and Christmas lights for more than ten years. Every year there is always some sort of a problem - usually late or not showing up at all. We continue to give them a chance because their rates are fair and their quality is decent. But this year was the last straw. We scheduled our annual Christmas light installation for last Thursday. I called the night before to confirm and was told we were their first appointment and they should arrive around 8:00. I said they could clean the gutters if they wanted to do that first (not previously scheduled, but they called at least weekly to get me to add it). At 10:00 I called to see when they would arrive and was told they should be there any minute. A crew arrived shortly thereafter and said they were only there to clean the gutters. I reiterated that the Christmas lights were our priority and not the gutters. So I called again and they promised someone would be there before noon to install the Christmas lights. So we let the crew proceed with cleaning our gutters. At 11:56 we received a text saying Rigoberto was headed our way presumably to install our Christmas lights. At 1:00, when we still had not received service, I called again. At this point I was told they just weren't going to make it today and they might be able to reschedule for Saturday or Sunday. I reiterated that I needed them to keep their commitment. My husband and I had rearranged schedules to be available for this appointment and Saturday / Sunday would not work for us. The person I spoke to (he said he was the manager) did not apologize and did not seem the slightest bit concerned that they could not meet their commitment. Since this was not the first time this has happened with PrimeTime, I asked to speak to the general manager or the owner. I was told he would phone me back. Not surprisingly, I still have not received a call from anyone at the company and it is now three days later. I did receive an email this morning saying they would be out between 8:00 and 12:00 TODAY to install our Christmas lights. As you might be able to guess, they again did not show up (it is 5:00 PM now). At 3:00, I received a text "reminding" me of my service appointment for TOMORROW between 8:00 and noon. I'm not holding my breath that they will show. I will never ever recommend PrimeTime again and we will never ever use them for any type of service in the future. It is suprising and sad that with so many businesses experiencing hardship during the pandemic, that this company would treat its longtime loyal customer so disgracefully. read more

They did great work, worked fast and were very professional! The only issue is that this was the second group. The initial person that came out complaned that it was not enough money for the work, my windows were too big, and I needed to pay more money to cover his liability insurance!! Of course I canceled but they sent a great crew later in the same day that did a great job. read more

I used their website to book my appointment. As they requested, I provided my cell number and my email address. They gave me a first (Friday), second (Monday), and third (Tuesday) choice and were clear on the site that no appointment was booked until they contacted me. I NEVER HEARD FROM THEM. On Thursday (not one of the choices they provided to me), I came home to find a man on a ladder cleaning my gutters! He had started work even though no one answered the doorbell. I had received no communication from Prime Time and had received no estimate. I asked him how much it would cost, he said $180. As long as he had started I let him proceed. When finished, he charged me $204!! What a scam. AVOID THIS COMPANY. NOT AT ALL PROFESSIONAL IN ANY WAY! read more

The man sent to clean my gutters asked what price I had been given. I told him one was not discussed . I made my appt. on line. He quibbled with me over the price. I wasnt in a mood to quibble. Told him to just go ahead and clean my gutters!! read more

The gentleman that came out did a great job and was very courteous. He wore a mask, due to the current COVID concerns, and was very considerate regarding our curtains, furniture, etc. that he had to move a bit to access the windows. Very professional & excellent work! read more

Kevin did an awesome job on our gutters. He was polite and thorough. Definitely recommend!

Our gutters were overflowing with every rain in April & May AND there were record rainfalls this spring. Prime Time had the most competitive prices & got someone out quickly. Kevin was FABULOUS- courteous, efficient & service minded ! We have a 3rd floor and some steep areas where it's very difficult to reach & clean gutters. No other person/company was able to clear the gutters around 3rd floor EXCEPT Kevin from Prime Time! Such a nice guy & great at his job! Kevin was so wonderful and efficient and thorough. Not sure where you find such great worker, but we are thankful for Prime Time & KEVIN :) read more

Amazingly fast response. Friendly crewman and quick work in a safe manner. I felt a bit bad that my downspouts were more clogged than I'd realized and Yurri was a bit soaked when cleaning them out. Still, he was good hearted about it and very professional. read more

Showed up early. Cleaner was fast, efficient and friendly. Would definitely recommend.

They were able to schedule us the same day and did a good job- however at the end of the job they charged approximately 30% more than originally estimated over the phone. read more

The service is ok. We have issues with the consistency and quality of service. Their accounting is awful! We get the same invoice 3 times and then get past due emails literally days later before they are even due and then repeatedly thereafter. read more

I had my gutters cleaned. The service was fantastic! The workers were efficient and kept me informed through the whole process. I immediately called a friend to refer them. I will be calling them again. read more

Vteck and peter came on time and did a great job cleaning windows inside and out. I can recomend prime time window cleaning.

My windows look great! The technician showed up on time, worked quickly and was very thorough. We are very pleased and will recommend Prime Time Window & Gutter Cleaning to friends and family! read more

Overall it was a good experience. Daniel and Jose did a Great Job. When I made the appointment the gentleman was informed that We had a lot of windows. I was shocked that only 2 guys were sent to do the job. It took them a while but given it was only 2 of them they did great. My suggestion would be to send 4 or more service people out when they have a large job. When you have adequate staff to do the job the outcome is happy cuatomers and staff. Pricing was fair quality was excellent. read more

Was disappointed in the final result. Gutters I believe were cleaned, from what I can tell, viewing from the ground. But, they didn't clean anything from the crevices, like I have experienced with previous cleaners. I only expect within arms reach - and that did not happen. Also, I can't see how the downspouts were actually 'cleaned out', like they charge separately for, as there were piles of leaves coming out of the downspout. And from a looks stand point, the edges of the gutter were a mess. Everything now has to be washed down. And they left heavy (not lift-able by me) garbage bags just sitting in front of the garage. read more

I really appreciate your service, however I was disappointed that my estimate was quoted at $128 and the final invoice was $232. What happened there? I would not have agreed to the service for that price. If the price changed once the team arrived, then they should have let me know. read more

We had issues with clogged gutters which we realized during the heavy storms the other day. I messaged Prime Time this morning responded within 5 minutes. They told me they would be out between 12 and 2 same day and they did! They texted they were on their way and arrived about 12:30. Rafal Wojick cleaned all gutters which were severely backed up along with downspouts. He was very professional and cleaned up any debris We will definitely use their services again. read more

I strongly advise NOT to use this company. I use all sorts of home repair/maintenance/improvement services and I've never hated a worker in my house more than this one. 1. They gave me an appointment window of 7 AM to 10 AM and they showed up at 11 AM. 2. This wasn't just their fault- but I had a delivery from Lowe's that came in a fork lift. I asked the cleaner to move his van, which was parked at the very end of my drive way, except after some deliberation of where the shipment would go, he didn't think it was important to move his vehicle so the forklift went around and OVER my front porch patio stones and a whole bunch of stones were lifted. The Lowe's guy should have known better but all of this could have easily been avoided if the cleaner guy listened to my request to get in his car and move his vehicle literally 10 feet into my drive way. I had to call my hardscape contractor back and now the stones have to be reset, thanks a lot! 3. The windows were so inadequately cleaned. You can see my pictures. I paid extra to get the inside tracks cleaned on every window and this is the result I got. 4. The cleaner left dusts, dirts, and all the gunk from cleaning the window all over the floor. I had to vacuum the entire house. 5. The most infuriating part was he got the window dirt and gunk all over my new nursery, over the bookshelves and the blankets, etc sitting on the shelves. I have been trying my best keeping the room clean and pristine for the arrival our new baby and this really set me off. 6. I understand that the cleaner needs to move things out of the way to get to the window- but he didn't put anything back. Also, he moved things out of the way with such little care. I came back to my office to find my computer and parts in a complete mess, as well as some of my desk contents had fallen to the floor and he didn't bother picking anything up. Plus the window gunk and dirt on my desk. Yup. I hired someone to clean my windows, instead they showed up late, contributed to almost breaking my front porch area by not moving their van, did the most inadequate job of cleaning, left messes everywhere for me to clean, and so overall, I feel like I paid someone to make my house even more of a mess + give me a lot of stress. So, don't. There are many other companies out there who can do a far better job and will be professional. read more

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Excellent job on our very dirty windows!! Cleaned the screens too! Definitely have you back again!!

Don't waste your time. Once on their list you will get 6 calls a year. When you explain you never wanted them back EVER they will still call. Honest. 12 years I've begged them to leave me alone and stop calling. read more

Was right on time with a mask on. Explained what was needed beside cleaning out gutters. Did nice work in a timely fashion and explained what was done. Fair pricing. Very pleased I chose Prime Time. Thank you! read more

I finally found someone I can always call for service. I didn't think they'd show up due to the rain but he was on time and worked diligently to clean my gutters. I'm so happy about the service. read more

The gentleman that came out did such a great job! Such a nice man!

The guys did a great job on the windows but blowing leaves off the valleys of my roof was very expensive. $100.00 for a 10 minute job? Get these guys to clean your windows but do not have them do any other odd job. read more

Quick response and same day service. Kev did a great job! He got right to work on cleaning out the gutters.

Kevin was thorough, fast, and courteous. He completed all of the gutters and downspouts on my house and garage in less than an hour. Great job! read more

I used Prime Time Window Cleaning on March 12, 2017 and could not have been more pleased with their service. The workers they sent to us were very fast, clean, respectful of our property and most of all did a super job of cleaning our windows. We have a two flat in Chicago and they cleaned all the windows of both floors. And they were very resonably priced. I would not hesitate to use they again and would recommend them to friends and neighbors. Great job Prime Time!!! read more

Prime Time has cleaned our windows on two occasions. Making our appointment was done very easily online. Confirmation of our appointment was immediate. The gentlemen who cleaned our windows were prompt. They communicated the scope of the project and did what they promised. The pricing was competitive. We will definitely use their services again. read more

Prime Time has serviced our Elgin neighborhood over the last few years and have done an outstanding job. Very please with the service that the Prime Time team has supplied. read more

Primetime Windows delivers fantastic customer service and extremely competitive pricing. I dealt with Brad and he was exceptional. Very happy with our gutters!!! read more

The guys arrived on time and did a great job. They were nice and wore their masks when they were in our home. Thanks!

We recently moved to our home a little over a year and finally had the opportunity to do our research and find a reputable company. I found Primetime through home advisor and they quickly called me to schedule an appointment. Our service tech was Kevin Schulz, he did such a great job!!! He was very attentive to the work he executed and ensure everything was superb. He was very professional! I work in customer service and know great service when I see it. Next time I use Primetime's Services I'll make sure to request him! read more

Super friendly company. It was extremely easy to get a quote and get on their schedule in a timely manner. The service person was so friendly and showed pictures of the before and after. Great price. Great company. Highly recommend! read more

We've used PrimeTime several times for window cleaning both inside and out. However, this is the first time we've had our walkways and patio power washed. Having lived here for many years, the dirt and grit build up was quite significant. We were quoted a price of $150, but when our technician, Adrian, arrived he said the job would cost $300 (yikes!). All in all, we had the job done and we were very pleased with the results. Adrian did a terrific job. Still think the job was overpriced. As a side note, the emails we receive from PrimeTime are overly excessive. read more

Fast and quick service. Arrived ahead of time and very courteous!

We required gutter cleaning due to 4 inches of rain that came through. Our gutters had never been cleaned and we've been here for 18 years. Primetime came out gave me a great quote and job was done in less than 2 hours. the gentleman who came out was very professional an easy to talk to I would definitely recommend prime time. read more