I didn't buy my car from here, but, I have gone here for service. They have a complementary car wash service that was awesome. I ended up getting an oil change and it took only an hour (I've waited at other Priority locations for more than 5 hours before.) The waiting area was nice and they had complementary coffee, TV's, and even a theater. I took one star off because of customer service. It took a while for the attendants to notice I needed assistance. read more

I've purchase quite a few cars over the last 3 decades and never has the process been so speedy and painless. First of all, a huge shout out to Cedric for allowing me to make my decision in my own time. While other dealerships did not honor my request for time to think through the decision while choosing the right car, Cedric did. I went by twice to look at the car, but wasn't ready to commit. Cedric was patient, kind and extremely helpful. Unlike other dealerships, the GM never came to push a sale through "now." I did shop at another Honda dealership, and even got a slightly better deal, but only with a "we need a deal now" attitude. I walked out of two dealerships who wouldn't respect my decision making process. I went back to Cedric because he truly worked with me respectfully and kindly. Once the decision was made, I called Cedric and told him I wanted to put a hold on the car, but was short on time. We spent about 25 minutes getting the first part of the paperwork done, and then I returned the next day and spent about 85 minutes there. Each person I worked for was honest, respectful and didn't push me for a lot of extras. When I said no to something, it was accepted without an additional push. I can't praise the experience I had at this dealership enough and highly recommend not only Cedric, but the entire team I worked with! read more

I wouldn't recommend this Honda dealership to anyone. I bought a vehicle there back in April of this year for 17k just to find out its only worth 4-6k. I only knew this becuse I was interested in trading it in for another vehicle. This Honda dealership refuse to tell me how much the car is worth, so I went to two separate dealerahips and both mangers of these dealerships said my wife and I got overcharged and scamed. This is really frustrating because I trusted them and I thought they were helping us with our best interest. So now I am stuck with a vehicle that I bought for 17K and now worth 4-6k in less then 5 months. FUTURE BUYERS BEWARE. read more

Before purchasing a new vehicle I spent a lot of time researching different brands and models. My research spanned a few weeks and trips to several local dealerships. I finally settled on the Honda CR-V EX with the all-wheel drive option. Once my decision was made I went through the Sam's Club Auto Buying Program which allowed me to configure the exact vehicle I desired then sent leads to several local dealerships. The dealerships sent emails and called by phone with various offers. The Sam's Club program takes a lot of the haggling out of the car buying process by having predetermined discounts in place with member dealers. Priority Honda of Chesapeake responded with the best offer so I set up an appointment to check out the vehicle. Michael Knight was the salesperson that took care of me throughout the entire buying process. I showed him my email offer and he showed me a car which my wife and I took for a test drive. We liked the car but unfortunately it wasn't the color we preferred. The only colors in stock in our desired configuration were white, black and red. We really wanted a blue or silver CR-V so Michael said he'd see what he could work out. He located a blue model and a silver model at different dealerships and explained he could get whichever one we wanted there in a couple days. After changing our minds a few times we settled on blue and hammered out the deal with Michael. We got a fair offer on our trade-in and Michael made the whole process pretty easy even after we left the dealership and changed our minds yet again having decided on the silver color. Michael kept me informed of the status of our vehicle's arrival via text messages, I really appreciated the great communication. When the car was there as promised I drove to Priority where Michael greeted me and walked me through the rest of the process. He made sure everything went smoothly and I was soon on my way home in our gorgeous new Honda. I discovered an issue with my CR-V's infotainment system so I called Michael and he had me bring it back the next morning for the service department to take care of the issue. I appreciated him facilitating the service so I didn't have to wait too long. The showroom and waiting areas are pretty nice with free Wi-Fi and guest computer stations, free coffee, a movie theatre, massage chairs, plenty of outlets to charge your phone, vending machines, free copies of USA Today, a TV in the waiting area, a children's play area and even a shuttle service that will take you wherever you want to go if you don't feel like waiting at the dealership. I will be taking advantage of the "Priorities for Life" policy with free oil and filter changes, free state inspections, guaranteed parts and service, lifetime engine guarantee and free local towing if needed. Special thanks to Michael Knight for making the process of purchasing a new car smooth and pleasant. His patience, knowledge and professionalism were invaluable. When you come to Priority Honda of Chesapeake to buy a new car ask for Michael Knight, he'll treat you right. read more

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William was wonderful. What I liked best about his sales pitch is that we never felt pressured. They worked to get us the best deal at a price we were looking for. I'd recommend him to anyone looking for great customer service, a salesman they can trust, and a quality car at an affordable price. Kishia read more

Kemonii Pollock is an awesome sale representative! He helped my mom get her new Honda and was able to get her all set up after purchase! She is not tech savvy, nor great with English, but Kemmoii was able to explain things for her to understand. He was also very helpful even when she came back a second time to clarify how to use some of the car features. His patience and friendliness helped bring ease to the sale. During trying times, it is always nice to have a friendly person to help you get through a big purchase! Many thanks to Kemonii! read more

Alonzo was great at helping us trade in our car and buy a new car. would recommend him

Recently purchased a 2022 Honda Passport - once I arrived, the vehicle was ready it was just what I ordered - it had all the bells and whistles and it was ready for test driving. The sales person knowledge about the vehicle was exceptional- when I left, I had a good understanding of the vehicle. Once in the finance office, my paperwork was ready and explained in details - I was out in no time. If you looking for good place to buy a car, suv etc - this is the place to go too! Thanks - John, Lyndia and William for making the transaction go smoothly and with understanding! Happy New Year! read more

I like the service department they are awesome!! Always good quick service. Would suggest to any one to use.

I would give zero stars if it was an option. Today's bad experience : We needed a splash guard reattached . Should be quicker than an oil change IF you have someone that knows what they're doing. First, tried to schedule us a week out. However they did "fit" us in today. We were told it would be 30-60 min. Two HOURS later WE had to contact the service center to see where it was. $150 they wanted to charge to replace it, when it was an easy screw in two bolt job, THAT THEY HAD PREVIOUSLY DONE BEFORE. (At this point, we don't even know if they fixed it the last time) . Also, why did we wait two hours to find out it would be $150, no work or progress has been made on the car when we should've been out at 1 hour? So we asked for the "clip" sizes to simply do the job ourself . They couldn't tell us the size. The service woman had an attitude (two nose studs, brunette). Absolutely NO HELP. That was today. Let me rewind to a previous visit a couple months ago. Bad experience #2: Times are tight and I needed a downgrade. I originally purchased my Honda Civic from priority almost 3 years ago (still paying it off). I wanted to trade it in for an OLDER , LOWER PAYMENT, car. What was I offered? A car 6 years newer and $100 outside my monthly budget. Completely disregarded customers needs . Took advantage of younger clientele thinking they could make a sale. I can easily see there are used cars on the lot that run $4,000 versus a brand new $18,000. Come on now. Each time he would "run to the office and crunch numbers to see what they could do" they bring back the same offer as if it's a new one .... once again, come on now. I absolutely HATE Honda , especially the service department . If you want to schedule an oil change or tire rotation "priorities for life" , make sure to plan it 3 weeks out because they NEVER have appointments available. Not only that, once you do have an appointment be ready to wait for an extra hour at least like I have on multiple occasions for an oil change. THANK GOD it has only been minor issues with my car so far because I would not trust it in the hands of these people . I would try returning my car (oh wait , I already did) just so I don't have to deal with this place anymore. Out for money, no help, TERRIBLE CUSTOMER SERVICE THEY DO NOT CARE ABOUT YOU. read more

This review is for John in the parts department. He was very polite, kind and extremely helpful! Although I didn't meet him face to face his efforts over the phone ,logical reasoning and "can do" attitude saved me a lot of time and headache! I am extremely grateful for him proactively assisting me in remedying my burnt out headlight. Although it may seem like such a small act or maybe it's even just the type of person John is, with good work ethics and excellent customer service, but he truly saved me time and money and that I consider invaluable. Thank you so much John for taking the opportunity for going the extra mile and providing me with options I was not otherwise offered when I called the service department. I called 10/10/17 in the evening to inquire the pricing for my make and model and how much labor would cost and he was able to quote me the price. I then spoke to the service Dept to set up an appointment, clarifying what I needed and that I spoke to the parts Dept and they quoted me the prices for parts and labor to confirm we were all on the same page. The young lady then stated she didn't have any availability until Monday. I informed her that wasn't acceptable since I can't drive around with a headlight out at night for five days. I told her I would go ahead and book the appointment just in case I couldn't find another place to do it in the meantime. She then proceeded to ask me if I purchased the headlight. I informed her no and that I didn't realize I had to pay for the part prior to the service. She replied, you don't. But I'll connect you to parts just to confirm they have the part. Earlier in the conversation I informed her they do have the part in stock and how much he quoted me. John even informed me how many headlights of that model they had in stock. I repeated to her that they do have the part. She already connected me to the parts Dept where I was connected with John again. He apologized and he asked if I could be placed on hold since he was going to speak with the manager of the service Dept himself to see if they could do it tomorrow. Since driving with a headlight is a safety hazard and it's relatively quick to do. He came back on the phone and informed me I could bring it in tomorrow without an appointment since it's a priority service due to safety and a quick job. However, he did inform me there might be a wait contingent upon how quickly the appointments were done but the process itself shouldn't take but 30 minutes. He suggested coming in the am. Long story, not so short, he helped immensely and his questioning attitude and proactive approach truly made me feel like I was important and valued. To boot, my headlight was replaced in less than a 24 hour time span versus five days! My husband and I swapped vehicles so I could go to work, while He took mine to get the headlight replaced. It was done before I came home! Per my husband, he didn't have to wait long at all and it was done in the allotted time. Cheers to making life easy and simple again! Ps I know a headlight can't be that difficult to fix. Well apparently the hubs you tubed it and in order to change it you have to take off the fender. No thanks ghost rider I'll pay the $20 for the labor just to ensure I don't jack my vehicle up. Sending my accolades to John! read more

Outstanding service, paid attention to details, and return my vehicle in a timely manner

Priority is adding a $3995.00 adjusted market price OVER MSRP. Dealerships already make a profit selling vehicles at MSRP; adding $4000 to the MSRP is just greedy. read more

I was just in there to test drive a car. I had my hopes set on a specific car and I was really looking forward to test driving it. As we approach the car, I noticed that the back set and front seats were very dirty. I said to the car sells men that I did not feel comfortable riding in this car and that I needed the windows down if I was going to be test driving it. The car sells men told me that they would not clean the car out until someone bought the car because they did not feel like paying for it if no one was going to buy it. This was a complete turn off on the car as I would of likely bought it if it was clean, and if my service that I experienced was better. read more

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We have purchased six automobiles from Priority Honda on Battlefield Blvd in Chesapeake and have never been dissatisfied with the service. I've used several sale's people over the years but Craig Veasley is my favorite, he's an positive and knowledgeable young man with an easy smile that put you at ease right away. He was so help in our selection and honest about the car selections, he made our experience awesome. I only hope others seek him out and have our positive experience. This young man deserves a raise for promoting Honda so well and for making the customers want to come back again and again. read more

We purchased a new Honda Hybrid CRV and our salesman was great. He got just what we wanted for us. He was courteous and businesslike.

I brought a car June 22nd 2023 from priority Honda Chesapeake. I picked up my car after all work was done on June 29th 2023. Shorty after leaving I heard a faint metal clanking noise under my car. I took it back to the dealership on July 1st they advised car was fine. Noise began to get louder so I took it back July 8th. I was given a loaner van that smelled like animals and had pet hair everywhere for two days as they looked over my car. For two days my asthmatic child couldn't go anywhere with me because she is allergic to pet dander. I asked sales manager for another loaner advised they didn't have any but there was rentals avail at service department. I was again told they heard no noise and what I was hearing was pot hole noises when my tire went over them on the road when I test drive it with tommy the mechanic. I left again hearing this clanking metal noise under my car grow louder and louder. I took my car to two diff body shops in Norfolk who second the noise and advise I take it back. I took my car back on July 17th after being told I couldn't be seen that day I went to the manager Jim who did assist me with getting my car looked at the same day. I road around with tony who finally heard the noise. After taking everything apart they found that the front brakes and hardware were not the right size. I go to pick up my car and a advisor tells me the prev owner took it somewhere and they did the error. However I had the doc stating the dealerships service shop changed all brakes and hardware. I got no apology only a thank you for your service from the tech that put the wrong parts on my car and told me I was hearing potholes. I reached out with my concerns to Jim and to me seemed to be brushed off on how dangerous the situation could have been. & also received a half apology. I spent time and money going back and forth. Lyft rides paying people to bring me back and forth from Norfolk to Chesapeake. Two Mondays I had to go into work late to ride around with mechanics to duplicate the noise because as Jim said everyone don't have the best of hearing smh. I even broke down to my sales man because of the stress this put on me spending 22k on a car that I feared was going to crack in half because of the loud noises. I have an autistic child hitting bumps on the highway would send the clanking noise through my whole car causing my 2 year old to hum, scream and rock back and forth. This caused significant distress and anxiety on both me and my baby but I couldn't even get the proper apology. Truly sad. read more

Jim was a phenomenal sales rep! He answered every question I could have and made me feel like family. No pushy sales stick, what could he do to help me. Fantastic job!!Will be coming back! read more

We had a great experience with Demahj, and he was amazing with helping us trade in our 2021 CR-V. He was very professional and friendly, took time to make sure we were happy with everything, We bought our first CR-V from this location a few years ago, and this is our 2nd trade in. Everybody who we worked with are super nice and we always have great experience here. read more

This shop returned my car back with freon being blown freely into my car cabin after saying they fixed my AC. I am absolutely astonished at this shops lack of care into their service. I only came to this Honda shop because I had to come in for a recall for my air bags and I asked them to look at my AC issues while they were doing that. They returned it to me within the same day and said they fixed it, checked for leaks, and there were no issues. When I picked up my car, I immediately noticed something coming out of my air vents. I was told my AC was fixed, so I assumed it was something which needed to be filtered out and was not too worried about it. However, after a few minutes in my car I started to fill very ill, so I opened my windows and realized my car was filled with this dusty chemical. I called right when the service center was opened on the next day and a representative said he would not be able to schedule me an appointment for two weeks, after I voiced my concern there were chemicals coming into my car and it was making me sick. He said he would send my contact information to his supervisor and I should get a call back. I did not get a call back and I got ahold of her around 12:30 pm. After I came back, I was told my evaporator core was leaking and freon was coming into my car cabin through my air vents. It also would take an additional $1,200 to have it replaced. I asked how the technician could have missed such an obvious leak but was not given a sufficient answer. It is unacceptable and a major health concern they would let a customer drive away with freon being blown freely into the car cabin. I noticed right away the leak into my car. Their qualified technicians, which I paid to check for leaks, did not notice. I have been speaking with a supervisor and was able to get a refund, which is the very least they could do. However, one one addressed the health concern I voiced, they were only appeasing me. This is a huge health concern and I cannot drive my car until I get this fixed. I am so amazed at their lack of responsibility is the health concern I was addressing. read more

Went to buy a car and came home with a GREAT ONE! Thanks Jeff Waugh!! Could not have asked for a better salesperson!! read more

Worst place! No customer service. Went looking to buy, and had absolutely no help and the worst service. So bad we had to ask the salesman for his name because wouldn't talk. read more

Last week I had an appointment to have my oil changed and car inspected at Priority Honda! While my car was being serviced my husband & I thought we would get some steps in. We walked through the new cars. I didn't need a new car but I had a blind spot that bothered me on my CRV 2017. And my tires caused quite a bit of noise inside my car. We walked around a bit. Then went into the showroom! The first sales person never left his desk, ignored us but saw us. We walked towards the cars in the showroom. A gentleman saw us and walked towards us. William Anderson! We shook hands, introductions, I told him I didn't need a car, mine was fine. Well maybe I could use a few bells & whistles, or maybe a bell or two! I told him about my blind spot. We went to the new car lot..... William explained everything, very kind, polite, listened to me, Respectful. We knew nothing about Hybrids. William spent a lot of time with us. I drove the car, then went up on interstate. I liked but still thinking " I don't need a car" ! We left that day after telling William I had to think. William was fine with that, no pressure at all. He understood! My husband and I agreed William was just the best! We have bought several cars before but nothing as pleasant as this ! We came back this past Thursday and bought a CRV Sport Hybrid! I'm learning about the bells & whistles. Before we left the dealership William went over everything again. Maybe he saw the " deer in the headlights look" on my face! William was wonderful & soooo patient also told me if I needed anything to come see him. Salesman don't usually say that. Thank you William Anderson!!! Before we left though we saw Lynda in Finance! Lynda was a breath of fresh air. Absolutely an incredible woman. A tell-you-like-it-is type ! An amazing person to say the least! Even brought down some prices for exterior protection I wanted. You could tell she loved people & her job!! Thank you Lynda! Well that's the review. You won't go wrong if you go to Priority Honda, William knows how to sell a car and make a friend. Thank you William & Lynda read more

They told me my car failed inspection because my drivers side mirror was loose. Said it would be $600 to replace. So, I went to another car repair place and they fixed my mirror and got me a new inspection sticker for $57!!!!! ALWAYS GET A SECOND OPINION AND DONT LET THESE PEOPLE DRAIN YOUR POCKETS read more

Horrible experience! The salesperson was misleading, lied about timeframe, intentionally used a different model to negotiate the trade-in price of my car, making the entire experience much longer and more difficult (read miserable!) than it needed to be. Then on top of it, I get home and find they've added in the extended warranty that I declined, causing me to take even more time to go back to have that removed and the correct contract drawn up. Absolutely absurd that Honda still allows them to own a franchise when they feel so comfortable scamming their customers. Do yourself a favor and go buy your Honda from checkered flag or hall Honda, at least they're honest! Update, I contacted a manager, Denise, who freely offered apologies, even promised to look into it and call me back within 10-15 mins. And NEVER did. She never called me back, still waiting three days later. This is unbelievable how badly they treat their customers and simply don't care to even bother to return a call. Keith Dennis, I'll do more than email you, I'll come there in person and we'll talk face to face. I'd love to hear what you can do to justify this type of behavior and lack of concern from your staff, and what you can do to rectify it. Update, I still haven't been able to reach Keith Dennis, and he won't return my calls, nor will any other managers there and I still don't have the car I paid for. I'm now filing a complaint with the BBB and will seek legal advice if that doesn't resolve the issue. read more

Great job again by the service team at Priority Honda. So glad we're a part of this family.

Great professional, courteous service. Very reliable and quick service. No waiting. Excellent communication.

Was looking to buy a Honda Accord Hybrid and Shamar Godfrey was my sales professional. He was very professional and knowledgeable of the vehicle. He has an awesome personality to match his professionalism. Got a good deal. If you guys want someone that can adapt to your personality and actually enjoy the buying process because we all know buying a car is no fun, see Shamar. You guys will thank me!! read more

Was looking to trade my CRV lease in for something else and William Kernie Anderson helped us get a very good deal on a 2020 F150. He is always a pleasure to work with, and he is my forever sales person. You can't beat the power train, life in oil, changes, and inspection for as long as I own the truck! read more

Just leased a Honda Odyssey here and had an amazing experience! We went to a few different dealerships in the area, but the customer service at this location was outstanding. They accommodated us on a Sunday evening and even stayed an hour past closing to complete our sale. Everyone we worked with had a great attitude and was a pleasure to do business with. Thank you!! read more

Be prepared to wait. Even with an appointment scheduled we were told to wait over 1 hour 45 minutes just for a state inspection.

I was interested in a crv hybrid. They wanted 13 thousand over Sticker price because they don't have any in stock except for the demo car. They also said that if I buy the car I can't have it because they need to let other people drive it even though I own it. Because they need a demo car. They also would have to reevaluate my trade in because I will putting mileage on it. read more

Amazing experience! Honda is a great dealership and their staff is beyond reproach. Ken went above and beyond to secure my daughter a vehicle. She picked out a HRV, Ken managed to upgrade her to a 2018 CR-V, all while keeping within her preferred monthly payment. She went from 13% to a 5% interest rate on her car loan. Danny in Finance Department worked hard to get her a suitable loan that best matched her financial ability. She got her bang for every buck! Ken ensured a smooth transition in a timely fashioned manner. We were in and out in no time! But before we left, Ken thoroughly explained the features of my daughters new vehicle ensuring that she'd enjoy it fully. He also explained all the benefits that come with her new vehicle as a Priority customer. In the end, we left without a doubt in our minds that we chose the right dealership! We were always in great hands and well taken care of from start to finish. This isn't our first vehicle that we've purchased via Ken. He's always provided us with nothing short of outstanding service! We will go to no one else but him to purchase future vehicles. My daughter leaves for the Air Force tomorrow, leaving her son in my care. Ken and Priority Honda has lightened the burden for her, knowing that her son will be well taken care of and not worry about transportation for her son. So, Thank You Ken and Priority Honda!!! read more

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Just went to Priority Honda the other day and they offered me 3.5k less for my trade and tried to tack on a 6k "market adjustment" for a 2023 Accord Hybrid. So obviously I refused shopped around and found another local dealership and saved 9.5k compared to what they were trying to get for a 40k car. Please shop around for the best price and probably just leave this joint off the list. read more

Great service center. I've used them from the purchase of my accord. Would highly recommend.

Love what they have put in place to protect customers and staff during the pandemic. I'm always very satisfied with the service I receive here and the staff are so friendly. Many of the same employees are there back to the day I first brought my car in there for service in 2008! read more

Stay away from priority automotive rip off I sold them my car October the 5.Was told when they got the title they would pay me .They have already sold the car and won't respond to my phone calls. As of today's date November 12th 2021 have not received any kind of payment. hell of a way to treat a veteran read more

Had to get my car service. Getting an appointment online was easy. Got there and service was excellent. Thanks

Buying my car here was a great experience. Ken was my dealer and her was extremely friendly and helpful with all of my questions and car needs. This is my second car purchased from Priority Honda Chesapeake. I will always be a returning customer! read more

Every time I come here the sales people are always on point and I always rate them 5 stars. However, once your done with sales you have to deal with grumpy finance people and sit and wait forever for someone to sell you an additional service you don't want. If I could go to this place and only deal with the sales people, but my car and leave I would give 5*. But the companies policies are so strict that it makes the buying experience slightly miserable every time. I have now bought three cars at this place and always leave feeling the same way. read more