Took my Highlander in for 10,000 mi service. Very efficient and friendly. Car was finished and washed in the an hour and 10 min. -- just as they promised. read more

This is my first bad review I have ever written, but I feel like I need to say this. I recently purchased a car from this dealership a few weeks ago. The vehicle was a surprise for my wife to be our first family SUV. We had been saving for a long time. My wife was thrilled when she got the car and absolutely loved it. The outside looked amazing. The inside was a different story. The first question my wife asked was "did they even clean it?" It looked like they had rushed when cleaning it. There was stains all over the ceiling and seats. There was food particles all over the dash. I spent 2 hours cleaning it out to make it look real nice. Not really something I want to do when I purchase a vehicle. The second part of this review comes from when I looked over the receipt. I noticed there was close to 1500 dollars on "Dealer Add-ons". I was not sure what this meant because it was never mentioned to me. I tried to contact several sales managers to explain this for me. One sales manager got back to me and explained that this was a "Re-conditioning fee" standard on all used vehicles. I thought this was a little off because the vehicle was not even cleaned properly. He offered to E-Mail me the re-conditioning report. This was never done. I then went back and looked on the website and could not find anything that said there was a re-conditioning fee. It has all the other fees listed, but not this one. So I guess all the used vehicles have an additional $1500 fee? I contacted him numerous times and he never sent me the report. I then contacted the General Manager and several other sales managers and have heard nothing back. I understand it is my own fault for not seeing it before signing the papers. I guess I got caught up in the excitement of buying a new car and just didn't see it. I also just found out the dealership sold me the car with 2 open safer recalls on it. Thankfully I was not in an accident. read more

BAD SERVICE! Every time I've been here, I experience very poor customer service from the service personnel. I have continued to come back because I want my Rav4 to have genuine toyota parts, I've even tried switching service reps and still the same aweful experience. They hardly ever assist you when you drive in, even after seeing you get out of your car and stalk the service counter roaming up and down aeveral times to find multiple people on their computers without customers in front of them and yet they won't even glance up to say they'll be right with you. They are always panic stricken being obviously overwhelmed by the demands of being overbooked and understaffed and they take it out on the customer with rudeness. Then, they try to win you over with an overconfident and smugly condescending recommendation of the most costly option before offering the simpler solutions/diagnostics first. How about checking a fuse first before trying to force me into a $400 windshield wiper job? I will not be coming back here for service again. Anyone know of any honest mechanics, please let me know. read more

Very BAD service & delivered the car without fill the GAS. Not given better options in finance. Better suggestion not to buy the car from this showroom. read more

We just purchased a new Toyota Sienna XLE Premium from Priority Toyota and we had a great buying experience. Will Avila and the rest of the sales and finance staff were a pleasure to work with. It was a low stress process and the facility is state of the art. One tremendous benefit of buying at Priority is they provide free oil changes and state inspections for as long as you own your new car. They also guarantee the engine for life. These are benefits which cannot be matched by most other local Toyota dealers. Thanks to Will Avila and thanks to Priority Toyota! read more

I have loved every experience at Toyota until we decided to come to this one. We are 5 hours away from home and our light came on the dash saying we have low tire pressure. 2017 Toyota RAV4, and yes it has the green caps. We've known it takes nitrogen. We pull up and my fiancé goes in to ask them if we can check which tire needs it and fill it back up. Apparently PAUL in services told him they don't have nitrogen. HOW DO YOU NOT HAVE NITROGEN? What are you putting in the tires of the cars you are servicing for your customers every single day? I'm pretty sure most, if not all, Toyota vehicles now have nitrogen in their tires. So we drove over to Hyundai and they have been absolutely amazing. While letting them service our car, I called Toyota. The guy who answered was very nice and helpful. He wanted to triple check that they had it so he put me on hold. When he came back he says they do have nitrogen. WELL OF COURSE YOU DO! YOU'RE FREAKING TOYOTA! I said thank you and hung up. PAUL AT TOYOTA...get it together man. You work in a TOYOTA dealership...know what your customers need. If you don't know...ASK!!! read more

Unbelievable... the worst car dealership in the area. when you buy a NEW car just be sure the tires are new not only CLEAN but new! I had a bad experience with the service in general. I wouldn't recommend this dealership to anyone !!!! read more

This review is solely for the service department. So I wrote a pretty angry review in 2011 when they were Springfield Toyota off Backlick. My complaints were mostly the horrific 3 hour wait time for an oil change, them forgetting I wanted an inspection when it was on my ticket, and the two young men who would call me or send me personal emails without my leave to do so. Since moving to Loisdale road they have revamped everything, and none of the past offenses have reoccurred. Their service department has four lanes, far better for their heavy volume than their two lane, cramped lot off Backlick. The heavy glass exterior presents as very professional and clean, with a full refreshments bar off to the side in the waiting room with a TV and nice couches, vending machines, and easily accessible bathrooms. While as dealership prices are still expensive (that will never change), the past few times I've been here the service people have greatly improved. The last gentleman to help me with my car, Paul Sonnhalter, was very congenial and pleasant. He quoted me three hours to have my recall airbag replaced, I figured.... Okay sure, I've got my audio book. To my surprise, he was finished in half that time! It usually takes them about an hour thirty to do most of my oil changes/ maintenance and tire light requests on my 2007 Toyota Corolla. I have to say that they've earned a few more stars for service since moving to Loisdale. If you're looking for cheaper prices than a dealer, I've had immense luck with yourmechanic.com. Good luck! read more

The shuttle to the metro is a big plus.. very convenient when dropping off a car. Two calls for shuttle service in the evening went straight to voice mail but a shuttle was sent when I called the main number. Both drivers were pleasant. I checked out with the cashier and my only real complaint is that I waited a while for my car to brought around. Otherwise, great service ... required services were performed...they took care of my inspection ... and washed my car. read more

Would like to thank Milena at Toyota Priority Springfield for showing me which cars is best for me to buy. In the end I got the car I wanted for the best price I can afford. She is very sincere, patient and helpful to me when buying my car. I'm very satisfied with my car and the service Milena provided! read more

I usually don't write reviews, why? Because I believe it's better to warm others about poor service over praising someone for doing their job - however I do praise those that go above and beyond their responsibilities. On the case of the service department for Priority Toyota, you are not a priority, regardless of what their slogan says - and above all, don't make appointments at 7am their technicians don't arrive until 8 and they must be some of the slowest moving people out there to take 2 hours to CHECK the wiper blades, fluid levels, air pressure, brakes, and rotate tires. I must say the advisor apologized however loss the points when he try to make it sounds as if he was doing me a favor by not charging me for the service - which it's free from Toyota and also already included on my pre-paid maintenance plan! So no thank you! Your service department just lost you a customer who currently owns 3 Toyota vehicles. I'll be using any of the other 5 dealers in my area! read more

Visiting NoVA from SC. Needed service this AM. Thanks to George and his team all went well. Professional and prompt thanks to all.

I had went to this Toyota dealer with a friend about 1 year ago to get her a new car I loved the way they treated her and I promise my next car I was going to buy it from this dealer. Long story short this dealer ship lost my business as I was looking forward to trading my car in for a new Avalon why they lost my business you may ask well when I called them to make an appointment To get the Avalon or goo look at it they started to ask me what kinda trade I had so I told them and they asked me how much I owe on them and I told them but they kept tell me they feel bad for me because I owe to much on my car and I'm throwing my money away on cars that I don't keep and so on there for I will never buy a car from this Oliver person really rude and I didn't like his attitude towers my Situation I will be heading to Hyundai and trading my sonata for a Genesis thank read more

Four hours for an oil change... Except it wasn't done. Took my car back. At least I have a plan for my next day off...

Bought a new brand Toyota Corolla car few days ago, and was not happy with the car and told the salesman to give me a different one since this has already some miles on it and used a lot for test drives and also the dash board system wasn't installed and salesman tells me that we can do that here while you wait. I was promised that I'll get a spare key since it's a brand new car and leather mats and on top of that I took the car home and felt some kind of noise on the driver side and called the salesman day after to tell him about it and he said come on in we will take care of the car for you. I went inside and he called his sales manager or supervisor whose name was Paul very rude very disrespectful and denied to help and to listen to my concerns about the car and left and tells me that I can't help you and the car is sold you should have done all of these the minute you bought the car. I'm very disappointed with their service and would never recommend anyone to deal with this dealership and take your business elsewhere instead folks. Firstly they have to get rid of this guy Paul the rudest person ever met. I don't know how they are still in business with this customer service. Worst experience of my life. read more

I would rate this location NO STARS if I could. This is the worst dealership i ever been to. I advise anyone to NOT service their vehicle here. 1. They do not care about customer service at ALL. 2. Their prices are way to high for example, I needed a Control Arms replaced on my highlander and their charge was $2,400. I end up going to another Toyota dealership and was charge $1,600 for the same job. 3. If you need a rental car while you car is being serviced they will charge you and tell you later. 4. The managers are just as rude as they can be. They do not care about you just your MONEY and how much they can get out of you. 5. Their rental car are not cleaned after every rental. The car that was given to me had left over bottles and food left over in there for days. It was not inspected for bump and scratches before leaving. 6. It was ALL AROUND BAD EXPERIENCE. I will NEVER service my car there again. read more

I was impressed with Priority Toyota in the beginning, but my opinion changed after I purchased. I went to Priority Toyota over Lustine in Woodbridge but found out they are very similar with the lack of customer service. The sales person was more concerned about being the number one sales person that month than to provide top rate customer service. Since then I cannot get a hold of anyone concerning my license plates, registration and title. I don't recommend this dealership. read more

Took car in for service and it was a much smoother process, in terms of being notified when car was finished. However, it took about 5 minutes of being inside the service area before someone greeted us. I did however, make an appointment with a different service advisor from last time, but never did meet the actual service advisor I had made an appointment with (I guess she was unavailable). read more

Pretty awful service all around from these guys. I came here to purchase a car 3 years ago and they lied and said they could give me a interest rate that I wanted. After I drove the car and all my credentials were run and we had negotiated a price they still told me they would give me the interest rate I wanted. After that I went to the finance room to discuss some final aspects, they hit me with a much higher interest rate and were beyond rude about it. I ended up leaving without a deal and was very displeased and no one cared. Fast forward to today I bring my dads Corolla in for a recall at 8:30am and they tell us it will take two hours. After not hearing from them, I give them a call at 12pm and the women says that someone will get back to me cus they're all busy right now. No one gets back to me so I call again at 1 and she gives me the same response so then I show up and my car is nowhere close to being ready and it's 2pm. My overall experience has been pretty lousy and I've had to deal with some very rude employees who don't really care about customer service but simply want to make a profit. I WOULD NOT RECOMMEND THIS DEALERSHIP, STAY AWAY! read more

Just had my Tundra hit 5,000 miles. I took it in, didn't have an appointment and they had me in and out in 20 minutes (awesome!.)

They did a great job getting me a hard to find car that other Toyota dealers in the area couldn't get. Not too much much run around either.

Dealership has always been terrific! I usually deal with Paul. Always honest and upfront.

Paul was my service advisor and he was amazing. I had made an appointment online for an oil change and the email had said my appointment would be with a different advisor. No matter, when I pulled in Paul came out to greet me and ask me how he could help. It didn't matter that my appointment wasn't with him he went ahead and took care of me. Not only that but when it came time to check out he found me a coupon without my asking and automatically applied it for me. It was such a pleasant experience I'll be coming here from now on. Thank you Paul! read more

Ahhh stealerships, gotta hate them. Thankfully Tesla is changing the way cars are sold (direct to consumer) so hopefully in the future no one will have to deal with them regardless of the brand you choose. Priority was a pretty typical dealership experience. Agree to a price before coming in and guess what when I got there they added on a couple thousand in fees (not including taxes/tags) SHOCKER! Sit there for 45 minutes trying to get them to honor the price they agreed to give me via email, finally get pretty close to it. Prior to making they make you go over a worksheet showing how much you will save with them using their "free" maintenance services, I was trying not to laugh because it's pretty laughable at the figures the come up with. I think we all know those "free oil changes" are a royal PITA and not really worth the hassle. You will have 3 - 4 different sales reps give you a pitch trying to sell you on all sorts of extended warranty services, I think most savvy shopper know full well to steer clear of these services, they sounded very pricey which is typical. E.G, $1,700 for rim/tire protection for 4 years, I could buy a set of new tires every year for less money. Total time to purchase was about 4 hours (no trade-in, purchase only), overall the experience was on par for the course given it's a stealership. read more

From purchasing to service everything has been smooth and we've been very happy so far! William Park and Dwayne, you guys rock!

Adam is very professional, kind handing my car maintenance service. Everyone is nice and helpful anytime I go there. One of top place to buy a Toyota and get it serviced. read more

They do not stand behind their work! I have been bringing my cars to this dealer for service for several years. Recently, I brought my 2002 Camry in for scheduled service and I was provided several recommendations for additional work to be accomplished. This included replacing the front brake pad and rotors. After only a few hundred miles, I noticed that the brakes squeak and squeal when I stopped. It has progressively gotten worse. I called the dealer and at first they appeared to be concerned, trying to call me back to get to the root of the issue. Unfortunately, I was out of town. When I came home I had a message that stated they consider the issue closed due to the fact that I did not respond right away. They will no longer call me back, even after I complained to Toyota corporate who stated a service rep. would contact me. Their receipt clearly states that "Repairs are warranted 12 months unlimited mileage.". read more

I really enjoyed both my experience with oil change on my Honda trying to get me serviced as fast as possible and my buying experience on my brand new 2016 Toyota Highlander...Charles was awes read more

I purchased a used vehicle from this dealer 5 weeks ago. It was low mileage and no reported issues in Carfax or by the dealer. Within a couple days I found that the car had both oil and coolant leaks. It spent several weeks at the dealer trying to fix the issue. During this time I learned that the car had massive repairs over several months prior to my purchase, including replacing of the engine block, front end, all-wheel drive, and A/C among others. The dealer denied knowledge of these repairs while they owned the car. Rather than refunding my purchase they have taken every opportunity to try and sell me a new car. The dealer has not made this matter a "priority". Cant speak to their new car service but do NOT buy a used car from this dealer. They will not give you any service at all. read more

I have the best experience at Springfield Toyota. Great service, love the facility and their high tech environment.

Ricardo Grant was Fantastic with a capital F!! He was not about the frills and thrills but rather honest, genuine, and listened to exactly what my husband and I wanted. He was able to explain the 2015 Highlander and everything that came with it. I wish every sales person was like him! read more

I went to Toyota Springfield convinced I was going to purchase a Corolla. As it turned out, it was not the best vehicle for me based on my size and how much windshield time I have with my job. My salesperson Ricardo, knew every feature that made sense for my comfort and for function. In addition, he worked for me to get the best value for my money. I am absolutely thrilled with my decision to move into the Camry as my primary work vehicle. read more

We were very pleased with the excellent customer service by Ricardo! He was very helpful and informative about all the deals and incentives. He made the process of purchasing our vehicle very easy. I would definitely recommend Ricardo to friends and family. read more

Toyota Springfield you got one ANGRY customer! I got Corolla a month ago and just got a bill from them to pay $100 without even saying for what. I had no service on the brand new car, I don't owe them anything (paid my due right there) and after calling them ALL DAY no one is still able to explain me what I am supposed to pay for. I can't call anyone else since the bill is directly from the dealership, not from the toyota financial... They can't explain it, the front desk will constantly hanging up on me, the manager doesn't want to deal with it, the accountant took my name, but never called back. I left angry voice mail to the manager of the branch but of course he ignored me like the rest of his staff. The sales person did not return my call either. I just signed up for this 3 years deal with this dealership and regret it!!! Do NOT do business with them. Very incompetent, unfriendly place and they don't care how their incompetency affects your life. I received the bill yesterday, it's due today. They will apply penalty fees for not paying the bill on time, but understand I am not paying for something I don't know what it is for. Even they don't have a clue what is this bill for. I work for a bank and I have very good credit score. If this gets to the point when they report it on my credit report not only my job is on the line (again, working for a bank at level where I have to maintain good credit score). You would think that they would just look up the account in the system and tell me what is this bill for. No. Two days later I still don't know what I am being charged for because they don't know what they are charging me for!!!! Avoid this place like a plague. read more

I'm in the business, and actually work for a competitor of these guys, but they had a used car I really wanted so I contacted William Park at the dealership. He was nothing but professional and even picked me up from the train station in my desired vehicle. He was incredibly personable and easy to get along with, and made sure everything was handled in a quick precise and simple manner. Even though they are a competitor, If you are interested in one of their vehicles, I would Highly Recommend you work with William Park. I left with very good feeling and new found respect for them. read more

My new car purchase experience was good , but the after market service experience with remote starter was HORRIBLE. I had a scheduled appointment and I was told that the service will take about 3 hours. I was offered a rental car for which I signed that I will not smoke, or eat inside. When I checked out the car, there was a cigarette burn on the driver' seat, dirt on the floor mat, greasy spots on the back seat, and scratch on the front bumper, and none of it was mentioned on the Rental Agreement. I refused to take that rental and decided to wait at the dealer for the service to be done. After 4 hours waiting, I checked with the service department and they had to call an outside phone number to check if the car was ready. At that time, I figured out that the car has been taken for service out of the dealership, which fact nobody bothered to tell me, that the third party vendor performing the service is doing it somewhere else, not at the dealership. The car was delivered back to the dealership 6 hours after the time it was picked up for the service. And for my bad surprise the the remote starter did not work, even WORSE the car had a scratch, and the guy who delivered the car left immediately. Had to talk to any manager available at that time (Service, Finance, and General manager), which took another 2 hours and the only offer, that I received was to leave the car for another 2 days so they can fix the remote starter and the scratch. So, for the 8 hours spent at that dealership for a service that should take 3 hours, my reimbursement was to leave the car there for 2 more days. It was ridiculous and I did not agree, so they called the guy for the remote starter to come back and fix his mistake. He supposedly did, they say, but the remote starter still does not work properly. It will actually start from the 3rd or 4th attempt. I felt intimidated by the lack of professionalism and customer care that I experienced for only that day at the dealership. I don't know how I will be treated when I have to go back for maintenance service. I can just imagine another nightmare. read more

This place is great they always want to satisfy you. I liked their customer service. Will, the salesperson did z wonderful job

Fantastic Service at Priority Toyota. I had a noon apptmt for a 10K mile check. I was out of there at 1:30. Service complete and truck was washed to boot! read more

I called today to schedule an appointment with the service department and I spoke with Lindsey she was exceptional, very friendly, very attentive and anticipated my needs. Within few seconds she scheduled me for same-day service. Thank you for your great service!!! read more

I bought a Camry and had a very nice buying experience. I dealt primarily with Sangar and Paul Ramage, both of whom were very pleasant and professional. The best example of this is that after the test drive, I informed them I was going to test drive a competing brand's car before making a decision. Instead of trying the "hard sell" they had enough confidence in their product to encourage me to drive the competitor's car. I really appreciated that tact. read more