The service portion of my visit on Thursday 30 July went well and deserved 5 stars. The reason…read morefor the downgrade is driven by what I consider an unsafe and reckless incident on the part of who I believe was a Priority employee, that I witnessed upon leaving Priority after the service was complete. When leaving Priority Toyota on 30 July at approximately 1225 PM, I was exiting the parking lot on the north side turning right on to Loisdale Road. I had come to a stop and was looking left at the oncoming northbound traffic to judge when I could proceed. I began to move forward on to Loisdale Road, when suddenly, from my right side, a silver vehicle traveling south in the left lane (I think it was a Toyota, but not sure) passed closely in front of me while making a left turn into the parking lot, causing me to slam on the brakes to avoid a collision. Through the rear view mirror I observed that the driver did not stop, but proceeded east through the parking lot and through the gate back to the rear area. I do not know if the driver was an employee of Priority. I believe this is the case however, because the vehicle went through the back gate - not normally where customers park or have access. Whomever the driver, his / her actions were reckless and unacceptable. Loisdale Road splits just north of the intersection referenced, so this driver made a conscious decision to illegally drive down the left lane on the left side of the median to enter the parking lot. I have to think that the driver saw me, but made no indication as such. Perhaps an employee, running late on their way back from lunch? I provided the above feedback through the standard "Rate Your Service" email received from Priority shortly after completion of service. Apparently, nobody at Priority felt obligated to follow up with me. We will continue to patronize Priority for our service needs, but I feel obligated to bring the above to managementʻs attention.

I rarely leave negative reviews, but this experience was extremely frustrating…read more When I first arrived, I was very impressed with the staff. The first employee I met was friendly, professional, and helpful. My service advisor, Marvin, was also pleasant during check-in, and I initially planned to leave a positive review. Unfortunately, the experience went downhill because of the lack of communication. I provided my correct phone number and expected to receive updates about my car throughout the day. Instead, I spent the entire day waiting without receiving a single call or text. I repeatedly called the dealership trying to get a status update and was continually routed to voicemail. At one point, I finally reached someone who assured me they would not put me on hold and that they would get an update for me. Instead, I was left on hold for over 30 minutes and then transferred to someone else's voicemail. By this point, I had spent hours trying to get a simple update. When I called again, I was finally told that Marvin had already left for the day without ever contacting me. I was shocked and frustrated. I had dropped off my car in the morning and spent the entire day waiting for information, only to find out near the end of the business day that my advisor had already gone home. After expressing my frustration, I was told that I could come pick up my car, which I did around 6:15 PM. What makes this especially disappointing is that the entire situation could have been avoided with a simple phone call or text message. Had someone taken a few seconds to update me using the phone number I provided, I would not have spent nearly three hours making calls, sitting on hold, being transferred, and trying to track down basic information about my car. I understand that service departments are busy, and I respect the hard work that goes into servicing customers. However, communication is a critical part of customer service, and on this visit it was completely lacking. The staff I met in person were great, but the follow-up and communication were among the most frustrating customer service experiences I have had.

This place is permanently closed. I visit the place recently and looked thru the window to find…read moreout the space is completely empty. I tried calling using the provided telephone number and an automated message came up saying that the number is no longer in service. I even sent an email asking questions about possible work and an auto response came back 24 hours later saying that the email was no longer service. It's a shame because I had work done in my car here and the service was pretty good.

Had a problem with my subwoofer and I called and spoke with the owner, Lo. I explained what was…read moregoing on and said he could take care of the problem. I was surprised that he was able to give me a quote and a time estimate by what I told him. I came in on my appointment and not only did he repair the problem in less time than quoted but I was charged less. He went out of his way and told me what the issue was, and explained everything and showed me the work that he had done. I had spoken with different places in the area and none of them could give me any ideas of how long it would take or how much it would charge me . I'm in the customer service industry and was extremely pleased with doing business with them. I would not hesitate to recommend them to my family and friends.

I've been a longtime customer for another Subaru dealership that had just degraded in service…read moreovertime. It was time for my s/o and I to try a new place. Thankfully, Sheehy Subaru was of reasonable driving distance so we decided to try them. The experience is night and day compared to the previous location. While the lot may feel a bit more congested, it's probably due to the fact that everyone comes here for their service! Someone had come to my car immediately, asked me what services I was here for, and got started right away. I was working with Tyler, who is extremely informative and so easy to talk to. He made sure to tell me all the recommendations and everything that I needed to change, but was honest if I had time to change certain parts of my vehicle. In addition, he was able to provide me with additional quotes like leather replacement on my seats. I also feel like their prices are fair. He even offered to teach me how to replace a filter (which I politely declined because I had done it before)! It was a pleasant surprise. I'm sad that I didn't come to Sheehy Subaru sooner, but I'm so glad that we finally did. Big shoutout to Tyler for his impeccable service and professionalism. Thank you so much for all your assistance with my vehicle! I truly feel like I've been taken care of and will continue to go to Sheehy Subaru for all my vehicle needs.

My wife and I purchased a new 2021 Subaru Forrester in Fall of 2021. We were excited to purchase a…read morevehicle with a high safety rating as we geared up to start a family. On 10/28/22, I dropped the Forrester off at Sheehy Subaru of Springfield dealership for an oil change and tire rotation. I thought I would do something nice for my wife; I added a car detail service. On 10/29/22, I awoke to a voicemail stating that there had been an incident with our vehicle. Jonah, the manager, seemed sincerely upset, and gave assurances. I was shown our damaged vehicle at the nearby detailing company that the dealership uses: Pure Polish. Pure Polish is where the vehicle incident occurred, not the dealership. Jonah has been helpful in helping us to navigate this process. My insurance had the vehicle evaluated for an estimate, which is required for the diminished value claim we have to file against the insurance of Pure Polish, in order to be compensated for the drop in asset value after the incident (the vehicle is only a year old and was accident-free). We are thankful for: No one got hurt. The dealership provided a loaner vehicle to us. Jonah has been very helpful during this inconvenient time. We will be compensated for repair costs. We will be compensated for vehicle diminished value. We are concerned about: Heightened risk of future issues with the damaged vehicle. We didn't feel like the dealership's first priority after the incident; we had to do our own research regarding the pursuit of compensation for our negative impacts. It felt like the dealership prioritized its business alliance with Pure Polish, over us, their customer.

I recently got a car here. It's difficult to shop with most dealers tell you no. But here they were…read moreable to work with me and got me into a Toyota Camry. I can't emphasize my gratitude for their due diligence and patience. Because of my credit history I didn't want to come in but they stayed with me, I'm grateful for that. I recommend anyone looking for a small dealership, that cares about what they are selling, cares about the customer buying and makes you feel as though they want your business beyond today. This is your spot, feel free to try them out.

I'm truly thankful to Greg and the team for making me feel so welcomed and for their excellent…read morework. The shop is very nice and spotless, which clearly reflects their dedication and work. Thanks again, Greg, and to everyone on the team!

The gentleman who answers the phone and handles customers is the owner of the business. He has…read moredecades of experience and does tremendous work ensuring every vehicle is taken care of like they're his own. The price is worth the value!!

Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

I had a great experience with them, I bought an M8 sight unseen from out of state from Bimmer…read moresales... Sean, the owner, personally picked me up from the airport and took me to a fine Persian restaurant where we ate Kabobs together. When we arrived at their state-of-the-art facilities in Northern VA the car was pristine and even better than advertised. They gave me a complimentary FULL tank of gas and followed up to make sure I made the drive home safely. I would HIGHLY recommend them to anyone looking for a pre-owned BMW. PS: My only gripe was that I had vicious diarrhea as soon as I arrived home from my meal with Sean, as it turned out, the Kabob place wasn't in fact persian but ARAB instead.

Bought a used car from Sean and his team. I was traveling in to pick up the car and they had it…read morenicely prepped, independently inspected and all set. Title and all paperwork arrived promptly. All in all, a great experience. Was very easy to communicate with Sean via text and phone.

Great owner and service team. Convenient location…read more Shop is kept clean and tidy. I wish the Honda dealership service department down the road would be as honest, reliable, reasonably priced, efficient, accountable, skilled, and fun to service my vehicle as My Tech Automotive.

Replaced the control arm and did an alignment on my Toyota Camry. The staff was nice and…read moreprofessional. The service was done on time and at a fair price. They checked the vehicle over and took care of some small issues at no charge. It was a good experience and I will take my vehicles to them again.

I can't say enough great things about Commonwealth Garage. Raul, the owner, is truly one of the…read moremost honest and reliable mechanics I've ever worked with. I've been here four times now for different issues, and every single visit has been consistently excellent--fair pricing, quality work, and zero upselling. Raul takes the time to explain what's going on, gives realistic timelines, and delivers exactly what he promises. It's rare to find a shop you can trust completely, but this one is it. I've been so impressed that I've started referring everyone I know, and they've all had the same great experience. If you want a shop that treats you right every time, Commonwealth Garage is the place. Highly recommend!

I went to Commonwealth for an oil and filter change today after reading positive reviews online…read more Quick, excellent service, and very fair prices. They were extremely professional and kind. They've won my trust, and I'll be going back for all my future car service needs.

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Very disappointing experience with Safford's service department, especially considering I have…read morepurchased five trucks from this dealership. Every one of those trucks had issues of one kind or another, even though the previous trucks were purchased brand new. The truck I am dealing with now was purchased used and has had far more serious and continuing problems. What makes the situation worse is the service and communication when a truck is actually in their shop. On a previous repair, I could not get in touch with the service representative handling the truck. I tried reaching the salesperson because I had his direct number and couldn't get through there either. I eventually had to contact someone I knew in the finance department, who then had to reach out internally to the Service Manager before I could finally get movement and communication on my truck. A customer should not have to work through three different departments and personal contacts just to get a response from service. These are commercial trucks. Every day one sits in a shop affects the business. After purchasing five trucks here, I expected considerably better communication, accountability, and service support. Unfortunately, my experience has been the opposite.