I've been coming to Swerve salon in Old Town for a few sessions now and would recommend the salon…read moreto anyone. They're conveniently located right on Wells so it's been easy to get in and out. Swerve offers a full suite of services and has a well maintained Instagram if you want to go through individual stylists recent work. I love that they have online appointments which make booking very easy. They've almost always had some availability in a short time frame and offer evening weekday appointments. Prices are really reasonable especially for some of the newer stylists. Prices are clearly listed on their booking system by stylist and service which I really appreciate. I've been with different stylists and they have all been great. Recently had a very great haircut with Emmie who was great about listening to my preferences. Maddy as well did a fantastic color/balayage for me that had grown out well even after a year. I had a minor issue with a service recently and the staff were so so nice about immediately accommodating me for a fix up.

Purchased a gift card they closed before the person could use it I am out $100 - don't ever…read morepurchase gift cards for a service give them cash my advice !!!

Kassandra is amazing! I always dread going in and prolong my visit as much as possible, but she…read moremade it so easy. I like that she actually waits for you to breathe out when she says it and is able to actually distract you during the wax! I never prebook, but I did now because I NEED to go back to her!

Customer service need to be approved , I had an appointment at 6 pm on 7/11/25 at the Oak Lawn…read morelocation, I was a few minutes early for my appointment, I checked in then I was seated to my name was called , the technician didn't come out to call me name 15 minutes after my scheduled appointment, I asked to used the restroom and the technician told me that I can't use the restroom because she had another appointment and that she was behind schedule, I politely turned around and left this establishment, I've been patronizing this facility for 2 years now and ill never spend another dollar of my hard earned money with this franchise because I didn't like how I was treated by the technician and the front desk receptionist .. Who tells someone to hold their urine for 15 to 20 minutes then expecting to get tip for this unprofessional customer service.. Will no longer be using no European waxing centers again

If you want to see results on your skin, there is absolutely no one else to go to but Amy. I've…read morenever had a more professional and knowledgeable esthetician than Amy. She starts the experience before you even walk through the door by asking about your skin, your health background, allergies, etc... and really uses all of that information to tailor a facial that is right for you and your skin type. I've always had bad acne/flare ups that had left my face in a constant state of redness. Through a few sessions with Amy, I can tell she has repaired my skin and the redness is gradually fading away to reveal a really clear complexion. The price may seem high, but she spends several hours with her clients... don't even bother with going to one of the hotel spas, those are never results oriented. She follows up for days after the facial as well to really understand how your skin reacts and takes the treatments. Plus, she treats the decolletage area as well! Of course, she ends the experience with an amazing hand/shoulder/head massage. I can't say enough amazing things about Amy, but maybe one of the only facial specialists in the area that really knows what she is doing!

I am so thankful to have found Amy on Yelp. I have been dealing with abnormal stubborn adult acne…read morefor the past year. I've been to dermatologists, other laser spas, and Amy is the first person who is taking a holistic approach. She has been so amazing with her time, looking at all of the supplements I'm taking, asking about the food I'm eating, looking at all of the topicals the derm put me on and all of the other skincare products I was using. She has made recommendations on all of the above, including changes she thinks I need to make. I can tell it's all making a difference, and my skin feels so much better now that I'm using the products she has recommended and have gotten off the harsh topicals my derm prescribed that weren't working and were only making my skin itchy, dry, and still not cleared up. Bonus the products she has are clean and EU certified so I feel really good using them. My skin is feeling so much healthier. I've had one Aerolase Neo Elite laser treatment so far and it was a great experience. Amy really took her time working on my face, it was like night and day from the past laser experiences I had. Amy is so committed to helping me achieve my goals and clear my skin. For the first time I feel hope and I know it's because I have the help of the best skin guru in all of Chicago! If you are having troubles with your skin I wouldn't hesitate to reach out to Amy, she is the best!

This is the best med spa in the Chicago/ Gold Coast area!…read moreWonderful nurses who listen to exactly what you need and provide professional, knowledgable advise. the staff is kind and professional Cute spa and convenient location thank you!

Can I leave a no stars. This is an absolutely terrible place. They have no follow up. I had a…read moreterrible reaction to Nadia's juvederm injection. I had to call Juvederm Support for follow up instructions. They refused to contact a Nurse/Injector in another Office. I called their Medical Director & filed with my Bank for refund. Filed with Better Business Bureau. Followed up at Northwestern Urgent Care. DO NOT GO HERE/

I was looking for some new facial cleansers and I wanted to treat myself. Ellen was very helpful,…read morehelped me understand my skin type, and what products would be best for me. She listed out some options for what would work for me. She didn't try to upsell me to higher-priced products and treated me as a guest and not a customer. Great customer service and knowledge!

I had such a positive experience at this location on 3/9/26. I wish I had gotten the names of both…read morethe gentleman and the women who assisted me - they were so kind, helpful and had welcoming energy. I'm grateful they were able to help me find a brand that gave me exactly what I was looking for in a moisturizer. Will definitely be returning!

I had an amazing experience with the 60-Minute Hydra Peel Facial Treatment with Cassandra. She was…read moreprofessional, knowledgeable, and took time to understand my skin concerns. The treatment was refreshing, thorough, and precise. My skin felt deeply cleansed, hydrated, and noticeably smoother right after. I especially appreciated how intentional she was, explaining each step without making it feel rushed. The glow lasted well beyond the appointment. Highly recommend. I will definitely be back.

I had a really disappointing experience at Heavenly Massage. There was nothing "heavenly" about it…read more I booked what was advertised as a 90 minute massage, but the fine print shows it is actually closer to 80 minutes, with 10 minutes meant for changing. On top of that, my session started late, so the massage itself was only about 75 minutes. When I brought this up to the front desk, the response was dismissive. I was told "maybe the clock is broken," with no apology or effort to fix the situation. The overall experience felt unprofessional. The linens had a noticeable mildew smell, which made me uncomfortable right away. The massage itself was disorganized and at times painful in a concerning way, not therapeutic pressure but pressing directly on bones. I had booked a deep tissue massage, but no area was worked on long enough to actually release tension. It felt like random, surface level movements rather than intentional work, and it didn't provide any relief. I rarely leave negative reviews, but this did not meet basic expectations for professionalism or quality. I would not return or recommend.

Lincoln Park is one of the best examples of Equinox matching the personality of its neighborhood…read more Bright, active, and quietly stylish, it feels like a natural extension of the park, lakefront, and athletic rhythm of this part of Chicago.

Reception staff and maintenance crew are wonderful. Otherwise it is so run down, outdated old…read moreequipment and stains on floor. Definitely not a first rate Equinox or gym given their fees. Management sends out surveys and when submit negative review you will be contacted but nothing changes. For a while they felt taping equipment was appropriate. I posted the above review a couple of years ago and the same equipment, ratty orange wall covering, stained floors... still the same. They continue to send surveys and give promises a big remodel is happening. And we just got a notice they are increasing monthly membership. In the notice they have the audacity to discuss investments when zero have occurred at this facility. I am still there for the 2 minute walk from my home but please new and prospective new members know that their assurances of new equipment and remodel is highly unlikely. Facility A/C was down for nearly two weeks and they kindly offered access to other locations, no small %off our monthly membership fee. Also, you mat freeze your membership with a $50 / month fee.

I received a phone call from a Manager and was told that they will speak to the massage therapist…read morein question. Further, he apologized for the disturbing behavior and offered a small credit. While monetary reimbursement is not the goal, it is excellent customer service and I hope the behavior changes. Thank you! ** original message: Therapist and clientele not using inside voices and disturbing neighboring rooms is highly unacceptable. This is a place of relaxation: not a therapy room where your social life and nonsense are forced upon other paying patrons. I spoke to the front desk, my massage therapist, and will be reaching out to management and ownership. Respect your paying customers and ask your clients to be mindful. This is what is wrong with our society: the entitlement and total disregard for others right to quiet and relaxation. Do better people.

This place (chain) is a rip off. For a "1 hour" massage they offer a first time special of $85…read more It's normally $140.00. There is a clock in the room and my massage therapist came in five minutes after the hour and left 10 minutes before the hour. This is really a 45 minute massage advertised as a 1 hour massage. I did not like the vibe here. It had a dated feel. There were no other customers here. Surprising for such a large space. My therapist was kinda snarky. The worst part was SHE WORE GLOVES. Not only did it not make the massage feel as good but I could hear the sound of the gloves when she massaged me. The room also had weird music that was hard to hear because of the loud blower in the room. The pillow used to put under my legs was severely worn and the sheets and blanket were old too. When I flipped over she said the dimmer on the lights wasn't working so she put a piece of light colored cloth over my eyes that kept falling off. After the massage she said I would of been better off with a 90 minute. I don't think so. 45 minutes was more than enough. I thought about ending the massage at the beginning but decided to just go with it. When I checked out to pay their credit card machine wasn't working so she had to punch the number in manually.

Have been coming here the past couple years. Nails always last a few weeks, all the nail techs…read morereally care and are efficient!

Clean salon, lovely staff, and beautiful nails. Minna was super good about checking in with me…read morethroughout the manicure. Would come back for sure!

I had my very first facial at Milk & Honey. Great first experience. My husband got me a gift card…read morefor this place for our wedding anniversary. I loved my service. Jillian was informative and gentle. They give you all the information you need to know what to expect. The facility is beautifully designed and clean. This was a very relaxing experience and I recommend. I would love to try a massage next time.

I was interested in visiting Milk & Honey with friends for facials until I discovered a Facebook…read morepost by an esthetician by the name of Serina featured on their Instagram that used a racial slur. I brought this serious concern directly to Milk & Honey, yet they continue to employ and support her. Based on how they handled this situation, I cannot recommend a business that appears willing to tolerate racist behavior. Photos added.