Mike and his team did a great job remodeling our bathroom in Carmichael. We are very happy with…read morehis work and would highly recommend him. Mike was involved with the whole project; demo, waterproofing, tile installation, installing a toilet, and fixtures. He is easy to work with and provides good recommendations for options or improvements that can be made. I ask a lot of questions, and he was happy to answer them all and explain patiently. He has a good eye and pays attention to small details that make the final product come out really nice. Other parts of the project like plumbing, electrical and stone countertops Mike has people he works with to complete the job seamlessly. They cut, polished, and installed a quartzite countertop and sink, added plumbing for the shower, and installed a glass shower door. Overall, the project was completed quickly. Mike was a pleasure to work with and we look forward to future tile projects.

Mike did an amazing job on my bathroom tiling! The attention to detail is great. I had my bathroom…read moresitting unfinished for a couple of years and during the consultation he provided suggestions and his level of expertise was evident. He worked really hard for three days, and was even able to finish one day early, and my bathroom turned out better than I could have ever hoped for. Mike provided amazing service at a great price and I appreciated his professionalism and dedication to detail. I would suggest him to anyone who needs a remodel or tiling!

They ghosted me when I called about a problem with their job. The tile work was also badly done.read more

Very Professional, great communication, excellent quality of work, & always showed up on time…read more Thank You!

We highly recommend Versa Tile! Mike did a fantastic job redoing our bathroom floor, shower step…read moreand shower curb with porcelain tile. The tile we selected is random with a lot of variation and Mike magically created beautiful flow with the veining on the tile. The installation is flawless, all tiles are level and evenly spaced. An admitted perfectionist, he treated our project with great care, maintaining his own very high standards. That's so refreshing! Mike is professional and friendly. He is easy to communicate with for quoting, questions and scheduling. He let us know each day when he would be here, made the messy job of demo as neat and clean as possible, worked until he was at a good stopping point and tidied up before heading out. We're so impressed that we're going to have Mike do another project for us!

Being a perfectionist (I'm in therapy ) I am admittedly very skeptical when it comes to hiring…read morecontractors (I have a contractors license myself). Mike from Versatile completely won me over. From the start, he was a professional perfectionistX10 (he needs therapy), he's very efficient, and incredibly detail-oriented and a great price! It's rare to find someone whose standards are higher than mine, His tile work was flawless, (within an ant's hair ) and he took the time to make sure everything was just right--no shortcuts, no excuses. I couldn't be happier with the result. If you want someone who wants the job to look better than you do ,,treats your project like it's their own, and is seriously affordable, Mike is THE guy.

Had Simply Restored out in December to deep clean our master shower and repair the grout and…read morecaulking. Josh was the tech who did the work and he was great. Explained the entire process step-by-step and then did really high quality work. Our grout and caulking looks like new and all soap scum was completely removed from the tiles. He also extended our grout to cover our separate tub, which was a nice plus. Josh was very friendly and efficient. Also, Kyle was very responsive in getting us the estimate, very easy to work with. Would definitely recommend them for any grout or caulking work and would definitely use them again when repairs are needed.

They were able to quote the job based on photos I sent. They came, cranked it out, and left…read moreeverything very clean. Would definitely recommend!

* NG Flooring** I…read morerecently had the pleasure of working with NG Flooring, and my project manager, Tobias, was exceptional! From the very beginning, he was incredibly helpful and truly understood the scope of the project and the timeframe I was aiming for. Given the complexities of other projects happening simultaneously, Tobias navigated everything with professionalism and clear communication. He set realistic expectations and timelines, which made the entire process much smoother. The final result exceeded my expectations--the new floors look fantastic! The team efficiently demoed the old flooring, reattached the baseboards, and even installed beautiful tile in the bathrooms. I couldn't be happier with the quality of work and the service I received. I highly recommend NG Flooring and give them a well-deserved five-star rating!

We hired Wolff Construction for a kitchen and living room remodel, and NG Floors was subcontracted…read moreto replace the flooring throughout our home. Unfortunately, the flooring portion of the project became an extremely stressful experience. Throughout the replacement project after our GC was informed of the flooring not being a product failure, Nazar (owner) was our primary and essentially only point of contact regarding the second flooring installation and follow-up work. One of the ongoing frustrations throughout the process was the lack of proactive communication and scheduling consistency. Many times, we found ourselves having to initiate contact just to understand timelines, next steps, or when work would actually resume. There were also instances where scheduling expectations were unclear or changed at the last minute, including receiving calls late on Fridays asking if crews could come work on Saturdays after we had previously understood that no weekend work was planned. That level of uncertainty became very difficult to manage while simultaneously trying to live around a major flooring replacement. After installation, the flooring began failing. What was initially presented as a product issue ultimately turned into a dispute involving the flooring manufacturer, who required a third-party inspection to determine the cause of failure. That independent inspection identified the issue as installation-related, including improper floor preparation, spacing issues, and the absence of a proper moisture barrier. What made the situation especially difficult was the amount of disruption this caused our family. Our home was left torn apart and partially unlivable for over three months during the holidays, beginning Nov. 3rd and extending well past New Year's and into February while the flooring issue was being addressed. This was not due to material shortages or product availability delays, but rather the prolonged pace of the repair process itself. Despite the actual flooring work only taking a couple of weeks to complete, we spent more than 90 days living in and out of the house while our belongings were stacked throughout the garage and much of the home was reduced to exposed concrete slab. We later learned that the flooring material installed was also of a noticeably lower quality than the original flooring product we believed was being matched as part of the initial remodel project. Even after the installation deficiencies were identified, many proposed solutions came with resistance or delays, and we ultimately had to hire an outside flooring professional at our own expense to oversee the final installation process ourselves. We also paid for hotel stays and other various costs associated with making sure the second replacement job was done to ASTM standards. To be fair, there were times communication was responsive, which is why this is not a 1-star review. However, this experience required far more time, oversight, and stress than any homeowner should reasonably expect from a professional flooring installation. During the amount of due diligence we were forced to do throughout this process, we also learned that California contractor regulations generally limit upfront deposits on home-improvement contracts to 10% or $1,000, whichever is less. In our case, substantially more than that was collected upfront. One thing this experience taught us is how important it is for homeowners to educate themselves on flooring installation standards, moisture requirements, and California contractor protections before beginning a major flooring project. Unfortunately, we trusted the process more than we should have and only learned many of these standards after problems began appearing. For anyone beginning a flooring project, we would strongly encourage reviewing: * ASTM flooring and subfloor preparation standards * Manufacturer installation requirements * California Contractors State License Board (CSLB) contract and deposit regulations We genuinely hope sharing our experience helps other homeowners avoid going through a similar situation.

Rafael was top notch, a true artist and artisan. He exceeded my expectations and I learned to…read moreappreciate tile installation watching him work.

Let me save you some time and give you the low down in my first paragraph of this review. If you…read moreare looking for a tile contractor that you can trust with your dream tile project, look no further, and contact Rafael! Looking for a highly skilled craftsman in the tile trade, someone that takes the time to listen to your thoughts on your dream tile project and then bring them to fruition? Believe me, you need to stop reading right now and call Rafael! Read further for a more detailed review, but be forewarned, it's a long one! Now that you have set up a meeting with Rafael to discuss your tile project, read further to see why I recommend him so highly! Believe it or not my initial meeting with Rafael left me somewhat disappointed. Not with Rafael himself, but with the realization that my project as I initially dreamed up, would not be able to be completed as easily and as timely as I had thought. Rafael spent a good amount of time on our first meeting. Listening to my ideas of what we wanted, which was a new tile entry and a feature tile wall. Due to some construction issues of my home's entryway, and the large 48"x48" large format tile that we wanted to have installed there, Rafael was very upfront with me and said that he would unfortunately have to pass on our project. Even though he felt that he could not complete my project as I had imagined, he continued to take measurements of the entryway and tile wall area so he could pass along the measurements to other possible contractors/contacts that he knew and possibly refer me to. I know what you are thinking....he did what? Yes, he did continue to ask about our project and continued with taking measurements! Who would do that once they determined that they were going to defer the project to possibly another contractor? That right there should give you a picture of what type of person Rafael is! I thanked Rafael for the time he took with me (he spent over an hour with me this day) listening to what I wanted and for being so upfront with me. He said he would email me with some possible contractors/contacts that could help me. I got an email a few days later with an explanation that he was unable to find any of his contacts that would be able to help with my project, but gave me a few recommendations where I might try looking to find a business who could help. Fast forward, days later, I asked Rafael to come back and discuss an alternative project vision. Rafael came and spent over an hour discussing a repair of the entryway tile area, a new fireplace surround and also the feature wall tile. Before he left that day, Rafael took off some floor tile so another contractor who was going to do our wood flooring project could start. He volunteered to do this without us contracting with him, we were just voicing our concerns, and he said that he could remove the tiles right then and there! Again, who does that? This guy Rafael is some kind of a special person! Let me tell you, it was then and there that we decided that we wanted Rafael to do our project, and we are so happy that he did! I will end my review now. Sorry it was so long, but I just wanted to convey just how awesome of a person Rafael truly is. Rafael is a true craftsman, striving for perfection and gives his all to create your vision. He will not stop until he is satisfied and you are satisfied with the outcome. He is a good communicator and really listens to you and is very up- front with details on what may or may not be possible. At the conclusion of our project, I felt that we had really bonded. Rafael is a genuinely nice person, hard working, very knowledgeable, detailed, and truly cares about his work and his clientele. He is one of a kind, an amazing person! I'll end it there and let the before and after pictures of our living room feature wall tile, fireplace surround, and entryway tile repair speak for itself. Thank you, Rafael!

Family Floors & More truly lives up to its name by taking excellent care of local families. They…read morefirst renovated our kitchen and master bedroom during COVID about six years ago under the previous owner, and we had a great experience then. More recently, we had an upstairs bedroom leak that required removing both the floor and subfloor. Their team handled the repairs beautifully, installing new flooring and even adding a smart toilet. We also had them remodel our downstairs bathroom, and both projects were completed with outstanding workmanship--on time and with a high level of professionalism. Alex, the project manager, coordinated everything smoothly and kept the process stress-free. The new owner, Andy Moore, clearly continues the company's tradition of delivering excellent service and genuinely caring for local clients. We really value businesses that support and serve the community, and Family Floors & More does exactly that. Highly recommend them for any home remodeling project.

My husband and I went to three local flooring companies and after getting a good scope of what each…read morehas to offer, we got quotes from two. The service provided by Kevin at Family Floors was by far more exceptional that we just had to go with them. Kevin spent hours pulling flooring samples and when we changed our minds and went from wood flooring to laminate, he just continued on, bringing us samples we could take home AGAIN to view. This made all the difference in the world. The other popular flooring store did NOTHING like that. He just left us to our own devices and we had to remind him to send the quote. Kevin was on top of it all, from helping us choose, getting a quote again and again, then the day of install he was here managing his guys. The men were very experienced and needed no supervision from my husband. I highly recommend Kevin at Family Floors and More.

Greg and his guys do excellent work. We had shower and floor tile put in by him and the finished…read moreproduct is exactly what we wanted. Grout lines are clean and uniform, color recommendations are great, tile is level. He offered us a fair price and worked with us as the work progressed and we are very happy with the results. I do need to apologize to Greg. I thought we had already posted but scrolling through, I realize we hadn't. So, here we are almost 4 years after the fact and I'm posting as we are having another tile job bid by them. So... sorry for the long overdue review Greg, BUT I will say the work has definitely held up and looks just as beautiful as it did upon completion. There you have it, a time tested review of excellent work done.

We took a long time to choose our pool tile. Mallory was extremely patient and kind and was very…read morehelpful throughout the process. While it was sometimes overwhelming with the amount of choices, Mallory always helped us to keep working through it until we found the perfect tile.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

Very disappointed in the service. It was apparent they did not want our business. Waited over a…read moreweek for a call on tile grout to be ordered. A call that was supposed to happen the next day but never did. After several calls we made to inquire what happened we were totally blown off & it was apparent they DID NOT want to do business with us. Too bad we were looking at tile for our new master bath. NO WAY would we purchase anything from the owner of this place & we wanted to do business locally!! Shop on people the owner is a........!!!!!!!

This was a horrible experience. Needed tile to finish a shower. Got charged extra for freight…read more The tile was never delivered, and they do not answer the phone or return messages. My credit card company can handle the money, but thought I would post a warning for future customers. Bad business!