Customers be aware! Super Over priced. Went here last week after changing my own brake pads on my lexus rx and accidentally triggered a parking brake malfunction light. It was a 5 minute job which requires a auto shop level scan tool but they insisted on checking the brake and test driving it and spent 15min on the job. There were no other shop that was open since it was day after thanksgiving and the owner took advantage of the situation and wanted to charge 120 dollars for a simple scan tool reset. Had I known that it was gonna be so expensive, I would've waited for Saturday and used a scan tool from HF and returned it. So yeah, can't even imagine how much they're gonna over charge on customers who doesn't have knowledge in working on cars seeing what they charged on someone that works on cars. read more

Pro Auto - Trouble code from my scan tool - Auto Repair Near Me - Whittier, California

Hello everyone first time being in this pro auto Toyota and Lexus did an amazing good job with my car . I only ask the price when I need the service only and frank he did amazing job. He did the best and honestly, now this is the shop I will be coming to every time when I have a problem. And I'll be doing my service requested auto shop repair only from now on. He will be my mechanic shop go to place. I everywhere I go nobody want to teach my car idk but I will recommend people to come here. He do a better quality and get the job done you need. I wish I could give them a 10 star for doing good job . And they are friendly people and they like to welcome new customers join their service . Great job on my car. Some shop make me come like couple times or third time it's like wasting my time. But frank he do the best . Love the service great job . read more

These guys are fantastic. This is the place where I take my family's vehicles for oil changes and repairs. There were times where I thought something was wrong with my vehicle so I took it to this place and they said there weren't any issues and answered my questions thoroughly, so they are honest. When my vehicles do need to be repaired, they always fully fix my vehicles at a great price. Because of their honesty and friendliness, I have been a customer with them for over a decade now and I fully trust them. I highly recommend them. read more

JOE VICUNA OWNER HAS A BAD ATTITUDE , I took my car for a simple tune up and it took 4 hours they overcharged me and his staff was extremely rude and Lazy they did not change the air filter which was included in tune up , I asked owner JOE VICUNA for partial return on what I paid For them lying that they changed my air filter he argued with me back and forth did not return my money . I asked if they can put in a new air filter which I paid for he argued back and forth never put air filter . He is very unprofessional he is a scammer and rips people off he kept my money . STAY AWAY THIS PLACE RIPS YOU OFF OWNER IS A DISHONEST MAN. PLEASE TAKE THE TIME TO LOOK FOR A DIFFERENT AUTO REPAIR RATHER THAN THIS PLACE . read more

Pro Auto - Auto Repair Near Me - Whittier, California

I started taking my Highlander here for front and back breaks and now I come here for just about all the work my Toyota. Great Customer Service! Good Work! read more

Just brought Venza in for oil chg ,tire rotation/check up. I was very happy with Joe & his crew! They were very professional and I was happy to see them wearing their masks along with all of his customers which is important to me. The price was right and I'll definitely be back again! Thank you! read more

Been coming here for a few years always been professional, reasonable prices, and always stand by their warranty's. Couldn't have found a better place read more

I had to get my timing belt and water pump replaced on my GX470 so I called Pro Auto along with several other auto shops. Frank helped me out and with the service I asked for, Pro Auto delivered. Scheduled my appointment when it was convenient for me, a more than fair price, excellent service all around.Want to give a huge thanks to Frank and the Pro Auto team. I definitely recommend them to take care of your Lexus vehicle! read more

Would like to thank Ralph for extending the best service. Took my Toyota Camry for basic tune up, oil change, tire rotation. Receive call advising oil leak from valve cover. Valve cover remove, valve housing painted and gasket was replaced. Cars runs like new with 225,0000+ miles!!! Thank you and your mechanic again for your honesty and great service. I would highly recommend.. MJ read more

I have used Pro Auto for about 20 years, they are truly professionals, they explain in detail your auto problems and cost. Friendly and professional. A little high on pricing, but when you depend on your car to make a living, its well worth the price. I highly recommend this shop for all your auto needs. read more

Needed service on my car so I called and they were able to get me in. Spoke with Joe and he was very helpful and explained the process to me. Took my car in and felt like they took excellent care of what I needed and would 10/10 recommend taking your car there to be serviced. read more

Finally I found this auto repair shop that was honest, fair and good. My toyota was fixed in a timely manner and Ralph gave a great price for changing my head gasket. Major repair for an excellent price. I shopped around the Whittier area and other shops were ridiculous and could not match Pro Autos price, warranty and quality. Thanks Ralph read more

I called pro auto because I needed service on my car and they took me in right away. I'm young and don't know how most of this works and Joe was beyond helpful, he explained everything from what they were gonna do to the costs! They are amazing there and made me feel comfortable despite the simple questions I was probably asking. 10/10 recommend! read more

I have been going to this shop for well over 20 years. All I own are Toyota's. I've had Corollas, Camry's and 4 Runners. It is extremely difficult to find a mechanic that will take the time to explain, in detail, and show you the parts. It's much more difficult being a female to find a mechanic that is trustworthy and honors his work. I find this family run shop to be the best shop in town by far to any other Toyota repairs shop. In comparison to the prices at the dealerships, they a reasonably priced and have always made me feel comfortable with their work. they are professional, trustworthy and hold a high standard of ethical business practice. I currently have a 2003 4 runner that I've owned since it was brand new and I can be a testament to everyone that my SUV runs great. At 161,700 miles, it's in excellent condition and I owe it all the diligent maintenance of Pro Auto Toyota Lexus Repairs. Thank you Joe, Joey, Frank, Lito, Carlos and Rome for servicing my cars year after year. read more

Recently had my 4Runner (213,000 miles) worked on. I baby my truck and would rather work on it myself, however, some things are best left in the hands of professionals. Because my truck needed major top end work, water pump, timing belt, gaskets..etc, I wanted a shop that was very familiar with Toyotas. One thing that concerned me among others was getting a shoddy job (missing screws, misplaced vacuum hoses, dangling wires). I was not disappointed! Guys did a quality job. Truck sounds and feels like new!! Ralph and his screw are awesome. Looking forward to taking my other Toyotas to them. Thanks again. read more

Pro Auto - Neat engine work. - Auto Repair Near Me - Whittier, California

Cannot say enough good things about this place!. It was recommended by a co-worker, and since I have 2 Toyotas, a Camry and a Tacoma truck, I thought I would give them a try. For the past three years they have had all my business. Oil changes, brake service, replacing a broken power window and general other "fixes". It's always done right, on time and at the right price using factory parts. NEVER any attempt to up-sell. Frank and his crew are professionals. read more

TRUST, Hard to find a mechanic that is honest!!!! I own 2 Lexus vehicles and my local mechanic made some changes I was not happy with, gave me a quote I did not like on some issues that could of been very costly, A friend recommended PRO AUTO and said you will get a honest answer from them, they are looking for long term costumers.... I drove in gave them a brief history of issue and they gave me an honest anaylisis and after feeling comfortable I mentioned some of the other items i was quoted to needing to fix and they said, that those items did not have to be replaced, My car is running great, they have found a new costumer for both my LEXUS vehicles....... You can trust PRO AUTO....... read more

I needed a lexus mechanic and mr. Joe came highly recommended, but unfortunately he is never there and his apprentises and shop guys do not having any clue how to answer phone, be polite, or try and make a sale. Its a shame that a business can have so much potential, but the staff is so ignorant that it hasn"t even registered in their brain as to how much business is loss on each call they blonder. Half the time they dont answer.lol. . I hope joe sees this. Cheap labor isnt always tbe best clurse of action. read more

I took a car in and, oh boy, was I overcharged. Also, when I got my car back, the censors were all out of whack. I should've just waited to take it to my own car specialist but I thought I'd help the local economy. Never again.... Whittier read more

Its totally not absurd absurdand not false at all....I even have my receipt that proves I paid you guys to check my car and when I got the diagnoses that it was the transmission I went else where. I paid to have you guys check my car and I took it to a friend who was ready to drop the tranny and you people totally gave me false information just to make $$$$. ...You guys totally gave my car a mis-diagnoses. Your right I would never be a customer there I never return after that God awful exprience you guys even slapped a chezzy pro auto sticker the inside of car on the engine like I would ever go back there......so lame. And I am local I live around the corner I've lived in La Habra all my life and I just made the post from Lakewood from my boyfriends house. I'm not just go and randomly pick a business that I have not done business and write a bad review that's ridiculous and its completely absurd that you would even suggest that. Bad business practice the proof is in the way you responded read more

Had some work done on my Toyota Camry. It needed an oil charge, new break pads and who knows what else. I immediately felt comfortable discussing my cars issues With the mechanic ( sometimes as a female you feel like you are getting taken advantage of ) they are open and honest and presented me with options. The service was quick and affordable. I now have a place I can go with confidence. I will be back! read more

I took my 2004 Camry in a week ago for some transmission troubles and to get a general check up on it since I don't have very much expertise in cars. I don't understand how this place has a bad review because the guys here and the service they provide are top notch! They told me they had solved the transmission issue I had and explained that my break pads were worn out and ready to be replaced. I told them to go for it and my car runs perfect now and i can feel the difference when driving. I don't believe i was overcharged at all and i'm definitely a happy customer. I will definitely be bringing my car here for all my mechanical issues and general maintenance! read more

I took my 2009 4runner in for repairs when it wouldn't move. I was happy with the price and very happy with the work that was done. I thought it was going to be much worse and much more pricey. They diagnosed and quoted me a price, did the work (and were finished before they advised), and my vehicle has never run better. I highly recommend!! read more

Pro Auto is a Great place to take Your Vehicle. I have worked with Pro Auto for approximately six years. I take two Highlanders, a Tacoma, and a Corolla to Pro Auto. They even worked on my brother in laws Subaru... Frank does a Great Job at a Great Price. I drive from Riverside to have Pro Auto in Whittier perform work on my cars. I strongly recommend Pro Auto. Bob D. Riverside read more

Mechanic that worked on my car couldn't tell my car's alignment was off and he lied to me. I took him 8 hrs to fix the ball joints and Once he was done "repairing " them ...I left thinking my car was fixed...but to my surprise as i was driving out of the location...My car felt stiff and it was making a thumping noise...i immediately, took it back to have it checked. The mechanic took it for a test drive and when he back, he had the "nerve" to tell me...he did not feel or hear anything wrong. When i left again...I could still feel and hear something wrong with my car. I returned the next day to see if a different mechanic could check it again. Another mechanic did and told me the alignment was off and that it probably happened when they repair ball joints....He also, told me that the alignment was not included when they repaired the ball joints and he was not going to fix the alignment. I told him i did not have a problem paying for the alignment... if the previous mechanic would have told that needed to be repaired, I would have paid for it. I told him I was very upset that the other mechanic misinformed me and lied to me. Soon after that .... i started having other problems with my car...I will never know it that mechanic had anything to do with that ...?????. :( read more

I had an issue with my main fuse box and all it needed to be was replaced. After leaving the car there for 2 days they tried to tell me my fuse box issue caused my throttle body to "burn" out and it would cost me over $1,300 to fix it. I began calling around to the Lexus dealer asking the master mechanic if it is even possible for the throttle body to "burn" out due to a fuse box issue and they said in over 20 years of working at the Lexus dealer that has NEVER happened. So I decided to just show up at the shop and to my surprise my car was running fine and they had just solved the issue a couple of minutes before I got there. It seemed like they where trying to guess and add that things where wrong with my car. The main guy running the place seems cool but the way they went about trying to get extra money out of me just wasn't ethical. I wouldn't recommend going here try ANY other place. read more

Being a woman its hard to find a mechanic who will be honest. My dad was a mechanic, so I know a little bit about cars. My experience was okay. I had a couple of oil changes done, transmission oil changes, and tire rotation. The last time I went they told me that I was going to need new brakes. I told them I'll get them done later. I had another mechanic look at them and they told me they were 70% good. Basically they were still like new. I recommend that if a place tells you that your car needs something done, don't get it done right away. Always get a second opinion just to double check. read more

I worked the graveyard shift last night and once I got off, I dropped off my car at Pro Auto this morning to get a diagnosis. I dropped it off at 8:50AM with Frank and decided to walk across the street to Taco Bell to wait since I didn't have transportation to get all the way back home. 3 1/2 hours later (while feeling exhausted from working the night before), I walk back across the street to Pro Auto since I hadn't received a call yet. When I walked up, I noticed that my car was still outside, not even moved yet. I walk up to the car and noticed that the keys were still in the ignition and the windows rolled down. I then walk inside and see Frank and his workers watching World Cup Soccer!! I was dumbfounded when I saw this! Someone could have stolen my car since it was parked outside, windows down and key in the ignition! Frank and his crew didn't even take the time to even look at my car! I told Frank I was leaving. And he had the nerve to ask me, "Why?" This is a very unprofessional place of business. I will NEVER take my car to this place again!!!! Poor customer service! read more

1st time customer here , Toyota owner all my life . Anyways i took my wifes Toyota Venza here saturday am , and i am extremely happy with their service . I was greeted by Ralph the manager that day and explained him whats wrong with the car . I was told they have to diagnosed the car and will cost about $75 , which is pretty normal charge to newer cars at any shops you go . 20 mins after i was told about the problem and discussed how much it will cost . What they didnt know i already went to Toyota Of Whittier and was aware whats wrong with the car . As my 1st time there i was shocked because they quoted me half of the dealers charge . I was a little hesitant but sometimes in life you have to go with your instincts because when i was talking to the manager he is fully knowledgeable of the problem and that made me believe . The parts they put are OEM Toyota parts . The Venza runs like a champ now and i am very happy with their service . I have found now a new car repair shop . read more

they have handled most of my business for last 10 years. they are trustworthy and fast with service. I would highly recommend them. I also want to mention never had to take my car back for unsatisfactory job. they are honest and reasonable. read more