The manager in jackson was a piece of work so i went to the lansing store for customer service. She…read morewas super busy but took care of my problem. Customer service still lives

DON'T WASTE YOUR TIME AND MONEY! This was one of the most…read morehumiliating and infuriating experiences that I've had in my 50 plus trips around the sun.... On yesterday, 7/31/19 around 6:30 pm, my fiance and I went to Dunham Sports in the Lansing Mall. I am a handgun owner and I wanted to look at a different caliber of one of the guns that I already own. Prior to my trip to the mall, I had just attended a job interview in downtown Lansing. For the record, I am a semi-retired nuclear engineer with over 26 years of work experience. I am of african american descent. I have held a government-issued secret security clearance for some of the work that I have overseen. I was impeccably dressed in a business suit and tie. My fiance and I decided to visit the Lansing Mall because we had a little time to kill before returning home. I approached the gun counter salesman and asked to see a handgun from the glass case. The salesman, who said his name was Austin, asked my for my driver's license. I handed it to him. He then asked if my current address matched the address on my license. I said no since I had moved recently. The salesman then apologized and said that he could not allow me to see any guns in the case since my current address didn't match my driver's license. I said that this seemed irregular since I have purchased and owned a few handguns. I asked my fiance to provide her license so that I could look at the gun. Again, the salesman apologized and said that I could not see the handgun since I had originally expressed interest in seeing the gun. Incredulous, I asked for the name and contact information for the District Manager responsible for the Lansing store. On my way out of the store, the salesman gave me a piece of paper with a name and phone number on it but cautioned me that the District Manager would be out of the office on vacation for a week or two. While shopping at other stores in the mall, I called the number the salesman had given me. Someone from the Midland, MI store answered. I asked to speak to a store manager and told him what had just happened. I asked if it was normal store policy not to allow a customer to even see a handgun unless their current address matched their driver license. He said that that was definitely NOT corporate policy. I returned to Dunham's Sports in the mall and asked to speak with the store manager. I told him what happened earlier and he agreed that Austin had followed store policy. I told him that I would be contacting the Dunham's Sports Corporate Office. Saying I am disappointed in the total lack of customer service and professionalism provided by the Dunham Sports sales people and store management at the Lansing Mall location would be a MAJOR UNDERSTATEMENT. Update: As of 8/1/19 at 11:00, I called and left a voicemail with Will, the district manager for the Lansing Mall store, asking him to give me a call back. I will update my review as soon as he or someone from the corporate office calls me back.

They are unorganized and overpriced. There is no real savings. Make sure you check that you…read morereceived all you paid for! What a hassle to get what was missing when the cashier forgot to give us a bag.

drove over an hour to find out there closed for moving ! would have been nice to know before the…read moredrive

Great selection and value. Every associate is extremely helpful and knowledgeable. They're all…read moreformer players and have a extreme passion for the game.

Very very large selection of lacrosse equipment for men and women. Nice and friendly staff…read more Also fair amount of apparel for local teams as well.

Called both stores in Lansing. The one in Lansing on hold over 5 minutes, hung up. Called Okemos…read morestore, put on hold agai, came back, sorry that team is not answering, don't carry that product anyway. Very disappointed in CHAMPS.

Quality stuff and friendly guys working there. My kids love there stuff. We will be backread more

Sincerely as good as it gets. Coach Ferguson's team is the best. If you need 10 or 100 shirts,…read moreshorts, jerseys, hoodies, etc... they will deliver the best price on an unbeatable product. They simply over-deliver!! Thanks for our fantastic team apparel.

Great for MSU gear- a bit of a hodge podge organizational structure and also a bit pricey for…read morecertain items clearly made in China but it is a great location to get your college gear without having to drive onto campus.

I had this t-shirt stamp card if you bought 10 shirts get the 11th free. So I had 2 shirts to buy…read more And I was going to 3 shirts. Supposly they stopped using in March 2017. I called last week & talked with a Manager & they bring it in. We will honor it. Wrong! I went there today & the manager that was wrong but. We can give you $8 off. Terrible Customer Service!