I have been doing business with PFE at this location for more than 10 years, purchasing cardio…read more(bike, treadmills) and weight equipment (bench, weights, multi-purpose rack, lat machine, etc.). I have always been impressed with the service and quality, but a recent experience with a piece of equipment that underperformed reaffirmed my commitment to PFE. They were diligent in working with me until I was completely satisfied. I had a chance to meet people in sales, customer service, repairs, and delivery and all were top notch. I look forward to another decade of doing business with this company.

When I was in the market I researched many local places and even some online options for an…read moreelliptical machine, after the usual scratching and sniffing my wife and I went to their showroom. I specifically needed a (precision) custom machine that would work well with the lower ceiling in the basement and my weight. The staff was courteous and helpful and was able to recommend a perfect machine that works specifically for me and my needs. Placing the order and delivery was a snap! What more could you ask for when purchasing higher end fitness equipment!? I can not comment on the service and warranty aspect of PFE because I never had a problem OR service issue, which is one of the reasons why we decided on a local fitness machine that simply IMO would not break under normal use.

I purchased a True treadmill and elliptical from Kyle 5 years ago. He was a superb, knowledgeable…read moreand no pressure salesman. Both machines have worked beautifully until today I got an error message on my elliptical. I called expecting the run around, one should never assume and Kyle answered the phone. He was just as friendly and helpful as he was 5 years ago. I have referred Kyle over the years and today's call assures me that when I do refer him...my friends are in good hands. I highly recommend Gym Source for top quality equipment and Kyle for a seamlessly smooth sale.

I recently purchase an Octane Elliptical from Gym source. Kyle was my salesman. He was incredibly…read morehelpful to me. No pressure at all- just good solid info and support. The treadmill was delivered promptly and the installers were polite and professional. This was a seamless transaction. I highly recommend Kyle and this store.

Bought a used cycle from them. They did an excellent job delivering it…read more The guy that helped us at the store was excellent. He was very frank about the level of quality for various equipment. Certainly builds a level of trust. As a customer if I decided to buy a cheaper piece of equipment It's good that he at least points out expected life span. If they wanted to go the extra mile I would suggest they clear the previous user data out of the "Go" device which controls the bike. Also would have been nice to be given a manual for it. I was able to hunt one up online. They could do the same thing and offer it to the customer. I'm not anticipating issues with the cycle as it's commercial grade.

My husband bought some equipment for our home in Portsmouth, NH at Precision and is very impressed…read morewith the customer service. Many thanks to Mike Collins for great attention to detail and for following up to make sure everything is perfect. He sets a high standard for service.

So over the years I have made home gym purchases here and have always been happy with the quality…read moreof the products they sell from my treadmill (Spirit XT 485) which is currently 10 years old to a few other things. Recently I decided to upgrade my gym with a leg press to replace one I left at my old house to a Hudson Steel Miami combination home gym. The service here is outstanding, the things come when they say they will arrive, they install everything without leaving a mess and they stand behind what they sell. Is it pricier on some items than the internet? Somewhat yes but my smith machine was $2000 cheaper than advertised on websites. Very good company, check them out!

Had a 5 star review for them here for the last 2 years after I purchased my $2000 treadmill from…read morethem. I'm currently in the market for a basic weight rack and bench which they were very helpful giving me some options on. During the process I did realize a website named Strengthwarehouseusa.com had the same rack and bench, but at a cheaper price. Obviously, I like to support local AND they advertised a 100% price match guarantee on my quote, their website, and at the physical store location. So I put the items I wanted to buy on the websites cart and sent pics and the link to them so they could match and proceed with my $1500 purchase, but got an email just saying "cant match price". Was very bummed as they were STRONGLY advertising the price match guarantee. I like the business, but I do want to warn other customers that the price match guarantee they offer is a lie. So I am ordering the stuff I wanted from the site at a cheaper price, free shipping and no tax. I have no problem with them not matching prices, JUST DON'T ADVERTISE that! But service is good there. Josh helped me a couple of years ago and Vin helped me most recently. I have the feeling the owner declined to price match, and not Vin directly.

I have been a satisfied customer of Precision Fitness Equipment (PFE) for over 15 years and love…read morethe Newton Store. They have all of the top names in Fitness Equipment and the sales staff is very knowledgeable. They will recommend what's best for each customer. The service is also fantastic and (PFE) is always there to answer any questions that you have. Stop by the Newton Store - it's worth the trip. Bayard R.

We manage millions of square feet of commercial real estate and Precision Fitness is our go-to…read morefitness equipment vendor. Dave is very responsive, provides a variety of options, and goes above and beyond expectations. We highly recommend Precision Fitness.

BE AWARE!! STAY AWAY AND READ ALL REVIEWS INCLUDING REVIEWS AT THE BBB!!…read more ORDER# AB-1194, I placed my order through Fittrax Fitness website on 12-25-20 for my son's X-mas gift. I ordered four 45 pound rubber plates, two 25 pound rubber plates and two 10 pound rubber plates. After receiving their confirmation email days later, I immediately noticed they sent me 4 tracking numbers. One tracking number displayed a total weight of 50 pounds which identified both 25 pound plates, the second tracking number displayed a total weight of 20 pounds which identified both 10 pound plates, and the other two tracking numbers each weighed 45 pounds which obviously ONLY identified a SINGLE 45 pound plate. Where are the other two 45 pound plates? I ordered 4!!! This was a question that I tried to get answered by calling them(to no availability) as well as emailing them. I sent them 5 emails within the past week and they only replied once with no explanation but with a copy of my order which clearly showed that I ordered four 45 pound plates but only received 2 based on the tracking numbers they sent me. I SHOULD HAVE READ THE HORRIBLE REVIEWS ON THIS COMPANY BEFORE MAKING MY PURCHASE!! Lesson learned, their customer service is horrible. They will not answer the phone, they will not reply to voicemails, they never respond to your emails! Its been a week and nothing!

I canceled an order after waiting for 2 months for equipment. The money I was due was never…read morerefunded and all attempts to try and work out the issue via phone, email, etc. were never responded to. I had to file a complaint with the Better Business Bureau because of the refund issue. The company would not return phone calls, emails or messages and, in the end, they didn't respond to the BBB inquiry. Easily the worst experience I've had with a business and I lost a significant amount of money. I would suggest doing business elsewhere.