The Gentlemen were very professional, communicated every step. No surprises following the service visit. I highly recommend these folks, you will not be disappointed. read more

Pro Roto is my go to for plumbing issues. Recently called to inspect cause of high water bill and their tech went through the property found problem areas and quickly provided feedback with an estimate. Friendly staff I'd recommended to continue to use ProRoto as they've never disappointed. read more

I definitely recommend them. They installed a kitchen faucet which was definitely harder than usual due to the space and difficulty loosening bolts. They arrived on time and cleaned up everything and tested it. The price was $425 as it took a long time to do the work as mentioned above. But they did a nice job and gave good recommendations for other projects. This building has older pipes and junk clogs up the aerators. Definitely never buy a no-name brand one. Stick with Hansgrohe or Kohler or Delta. read more

Pro Roto - Plumbing Near Me - Redwood City, California

Pro Roto was very responsive with our request on a Saturday. They were clear with us and efficient with their time. They completed the job in a little over an hour and cleaned up after the job was done. They even discussed follow-up since our home is older and the pipe is old. We will likely use them again. read more

I had a broken water heater and was in a bit of a panic when I reached out to Pro Roto Inc. Huge shoutout to Issac - he went above and beyond from the very first message. Before I even committed to using their service, he guided me over text on how to safely shut off the gas to the broken heater. That kind of help before I was even a customer says everything about his professionalism. Once I decided to move forward, Issac handled everything with speed and care. He managed a same-day turnaround, quickly sourcing the replacement, bringing in extra help (also shoutout to Rinaldi and the other technician who I didn't get his name), and getting the whole job done in under 2 hours. Communication was excellent - quick responses via text and phone, with clear updates at every step. Issac and team are the total lifesaver that day. If you need a reliable, fast, and genuinely helpful plumber, I can't recommend him and Pro Roto Inc enough! read more

Pro Roto - Replaced water heater - Plumbing Near Me - Redwood City, California

Isaac and his team was very helpful, they are very knowledgeable and put extra efforts to help me figure the sewer conditions that several past plumbing companies weren't able to provide! read more

These guys are GREAT and actually fixed the problem! Ever since we bought our house 20 years ago, the plumbing has been a constant and recurring problem. Every 6 months to a year, the plumbing completely backs up. Whenever this happens, I call a rooter type company and they come and clear the clog. Every time, I would ask the company "why does this back up so frequently?" And every time, they would give me a non-answer, even claiming that it is typical/regular for plumbing to need rooting every 6 months. (uh...no...no house I've ever lived in needed such constant professional pipe clearing). The last time our pipes clogged, I called Pro Roto for the first time. I mentioned to them about the constant need for clearing the pipes, and they agreed that is not normal. Instead of just clearing the pipes and coming back for another round in 6 months, they scoped the pipes and found the ACTUAL problem...which was that the angle of a portion of the original sewer pipe was basically too flat, and could not drain using gravity. The poor implementation of the original pipe meant that solids would sit in the flat spot and eventually clog. They said they could actually fix it by correcting the angle in the flat spot. We hired them to do the work, and they did a really really really good job. I wanted to wait at least a year to write this review, because in the past, the pipes would re-clog in 6 months to a year. It's now been 1.5 years, and we have never had a single further problem with the pipes. Thank you so much, Pro Roto, for fixing the problem instead of the symptom. You guys are the best, and I've recommended you to several other friends and neighbors. read more

Great tech and service. Offered by far the best way to solve the problem although a bit more expensive it was far less risky.

There was a ceiling water leakage in my bathroom. The property manager called Pro Roto. They responded very quickly and we setup an appointment . A big Thank You to Pedro and Waldir. I appreciated their professionalism. They put on booties and covered everything to protect the bathroom. They were through in examining all areas for the water leak. If I ever need a plumber I would call Pro Roto immediately. read more

Pro Roto was prompt with assessing the rusted garden pipe I had and also was very receptive to my preference and advice on how to do the job. They were quick to get the pipe section replacement done and even throw in an extra hose bib replacement for free! read more

My toilet was not flushing late last night. Pro Roto got back to me immediately and set up an appointment for the next morning. Brian came right on time and fixed the toilet immediately. He also identified a weak valve in the tank and fixed that as well. Very nice, professional and efficient. I highly recommend Pro Roto! read more

Isaac & his team were prompt, courteous & resolved our plumbing issue very quickly. Very professional. Highly recommend!

Avo and his team are phenomenal. We wanted to do some preemptive work on our sewer lines before we landscaped our front yard. We heard from our neighbors the sewer pipes in this neighborhood were bad so we decided to get them replaced. Avo was recommended to us by our fire sprinkler company. Within a couple of days of contacting him, he had his full team here to replace the pipes to only find out the previous owners already did so. So instead of redoing that work, he upgraded a few of our connectors to make handling future issues easier and adjusted the scope of work and price. They could have still replaced the pipe and charged the full amount (we would have never known) but their honesty should be noted. After the work was done, they cleaned everything up to even better than they started with. I hope to never call them to fix something (no one likes 2am plumbing issues) but with their 10 year guarantee and customer focused service, I know I'd be in good hands. read more

I called this company Aveo and Fabian came they were here within a half hour taking care of my problem. Main line needed to be snaked. Both of these gentlemen were absolutely knowledgeable, were duper super nice. Honest, They're price was extremely fair. I honestly cannot say enough good things about this company. It was an absolute pleasure working with them. Brian and Amy Yost Redwood City read more

Our master bath double sink was clogged. We tried everything in the DIY camp and snaked it, removed P Traps, Drano, baking soda and vinegar etc. No luck. Called ProRoto-Avo took care of scheduling, he was helpful and great follow up. Brian and Ronaldi showed up as promised, assessed, and most importantly, SOLVED the problem. Reasonable price and good value for the amount of time and effort invested. BONUS - they cleaned up after the heavy duty work so nicely! Before and After photos below. Very pleased, esp heading into weekend. Bravo! read more

I had a leaky kitchen sink and didn't know why. I sent a message via Yelp and they responded within a few minutes and arranged a free assessment the next morning. Brian arrived within the appointment timeframe and was polite and respectful of our home, immediately putting on shoe covers and introducing himself. He went to look at the kitchen sink and quickly diagnosed the issue, finding that the problem wasn't as serious as I was worried about. He was prompt, helpful and honest - exactly what you're looking for in a plumber. I haven't gotten to fully utilize the service but have requested a quote for additional work and will see how their pricing comes out, but for now if you're looking for a plumber, I'd recommend calling and giving them a shot! read more

Highly recommended. Isaac came out promptly to check on our water heater for a suspected gas leak and did a thorough and professional inspection! read more

I truly appreciate Pro Roto's honesty, even though they knew they might lose my business by sharing this information. My house had a tree root intrusion issue in the main sewer line under the sidewalk in front of my home. While shopping around, I explained the problem to several plumbing companies. Most quoted me at least a few thousand dollars to replace that section of the pipe. However, Avo from Pro Roto stood out by suggesting I contact the city first, as the problem under the sidewalk might fall under their responsibility to fix. Unlike other companies that would charge $400 to unclog the drain and then thousands more to replace the pipe, Pro Roto gave me advice for FREE that saved me a lot of money. I called the city, and their crew fixed the issue at no cost. Thanks to their honesty and integrity, I will definitely turn to Pro Roto for any future plumbing needs. read more

Got a callback from Isaac who helped answer questions and set things up. Bryan and Oscar came by as scheduled to help address a clogged kitchen sink; very polite, respectful, and knew what they were doing. read more

We had an emergency with our garbage disposal and Avo and Fabian were able to come by within a couple of hours to fix the issue. They were extremely friendly and explained the disposal issue. Avo and Fabian are great and we have used Pro Roto twice and would highly recommend them for any plumbing issue! read more

Very responsive and made sure the problem was taken care of. I called for a a clogged toilet and since it was after hours, it was more expensive than the regular cost if done during the day. The plumber gave me a discount which I'm happy with and he fixed my toilet right up. The plumber was very friendly, informative, and he took the time to put his shoe covers on, which I appreciate! Would use the again. read more

It was easy and fast to schedule an appointment. Bryan and an electrician were able to try different ways and figured out it was an outlet issue and the disposal worked when plugged elsewhere. Big thumbs up! read more

These guys are great. I had a really gross sewer backup in my bathroom. They came out on a weekend, fixed the problem and did an incredible jog of cleaning up. They also diagnosed the underlying problem - ancient cast iron sewer lines that were almost rusted shut. I got a repair bid from another plumber which was much higher than Pro Roto. Pro Roto completed what turned out to be a nasty job under my house in one day. No problems since. I would highly recommend them. read more

Brian came and fixed our clogged pipe connecting the washer machine. He is quick, respond quickly, and did a great work

Quick and thorough. They come very quickly and Bryan solved the problem in 5 minutes. Highly recommended!

Great service from the time they arrived to look at the job til they fixed the problem the same day!

This is an excellent company. I had a major sewer line problem. They respond quickly, work hard and efficiently. They were able to do a 4 day job in half the time. Probably the best plumbing company I have ever used. They are also very coureous. read more

Blocked main sewer line this morning and Avo and partner were here in the early afternoon to solve the problem. Would definitely call them for other plumbing issues. read more

We had a sewer back-up into our first floor bathroom. Pro Roto came out quickly, diagnosed the problem, and were very transparent with the recommended treatment and costs. They ended up needing to put in a new two-way clean-out and then found that there were roots getting into the joint between our house sewer line and the city line. So, they helped to install new pipe and fixed the joint. It was a lot of work (2 full days), but they did it very well. I would definitely go with them again. read more

the service is quick and solved the problem. Initially I didn't receive the billing because of the wrong email address. Marco helped me to resolve this promptly read more

Called to request they look at our slow utility sink drain which drains our washing machine. Avo came by within 15 minutes and diagnosed the problem. He had his technician, Brian, on site within an hour who spent the afternoon snaking and hydrojetting the clog. I was most impressed by the cleanup afterwards. There was oil slick that consumed the side of our house and the neighbors. Brian cleaned and deodorized everything which took twice as long as the hydrojet. Overall, a great experience, very professional and transparent from the beginning. I was lucky to have had such great service. Highly recommend! read more

I had previously called my usual go to and got a quote for $1700 to jetty and replace a couple of pipes. Fortunately for me they couldn't come for a day. I did Yelp and called ProRoto. Avo answered and immediately got the ball rolling. They were in my house within the hour with 2 guys and a supervisor. They were knowledgeable, helpful, put everything thing back neat as a pin. $950. Big savings here! ***** read more

Very proactive. Was on top of the project over the weekend. Good communication and everthing went smoothly.

Brian and Waldir came to fix my toilet and also snaked my bathtub and garage sink. Great service! Would go w them again

Top Summery: The cleanout of the main sewer drain was accomplished without issue Plumber was late, but he called ahead to let me know He really tried to scam me into more work (that was not needed). Price was on the steep side but it was a Saturday "emergency" I guess Will not be my top choice for future cleanouts (of which there will be) If you are on a budget and want an honest plumber, look elsewhere. Details: So I had a main sewer pipe blockage as noticed on Friday Eve. So I setup an appointment at 3 on Saturday. During the day the plumber called to inform me he would be late, an hour and a half LATE!!! Issac informed me that he was doing me a great favor coming out on Saturday and charged me accordingly (on the pricy side BTW). No issue I just needed the sewer pipe cleared as has been done before as one expects in a neighborhood with mature trees and old houses. I had the pipe sleeved by the city after I renovated my home before CV19. Background: I used to flip houses as a hobby being an engineer with disposable income in my younger years. I did the renovations on my current home of which I pulled the permits and hired sub contractors to build out the frame and double the size of the house based on the plans I drew up and was left with finished walls on the inside and out. Took about 7 months to get to that point, then I did all the finish work as well as all the wiring of the house which included the inspections from the city. Again, I am an engineer and this is a hobby for me so I am really familiar with construction based on experience. Time to scam: Once Issac was done with the cleanout of the main sewer line (which was all I needed), the really hard sale started on how with all of his years of experience as a plumber tells him this re-sleeved sewer pipe was in horrible shape and I need to pay him $1800 to fix it. Saying this as he runs his special camera through the pipe that looked to be in really good shape (again my experience in building and flipping) as I got to see the RED sleeve I had installed. I grew tired of listening to the used car salesman approach for work that was not needed. It would be hard to tell for someone lacking experience or knowledge in such subjects. The real kicker was him telling me if I agreed to do the work at that moment there would be discount for me but I need to act now!!! This is why we have yelp because I am just trying to imagine how he may have swindled those not privy to such subjects and he was laying it on thick too, to a point of being insulting to my intelligence. Sadly the last time I had a sewer pipe blockage I had this company come out years ago which left me with a good experience and is what prompted me to have the pipe updated/sleeved of which Issac had not heard of, in all his "years of experience". Also, in Issac's setup to tell me the bloated price of the work suggested was due to him having the biggest and best equipment. Now I need to go to the city to ensure this company did not put a mechanics lean on my property, that is how shifty my exchange seemed and this is a method shady contractors do to entrap their customer/victims that can be a pain to deal with unless you already have an attorney familiar with it. ;) I just needed the main sewer pipe cleared. SMH read more

We had a potentially major plumbing issue happen 3 hours before a dinner party, and Pro Roto saved the day! Isaac was super communicative and helpful in coordinating the job and was able to get a crew out here asap. Rego and Tony did a great job. Overall a very positive experience. read more

My tub wasn't draining and my toilet was leaking on the floor. Pro Roto came out. Bryan was great. My toilet and tub are all fixed. Bryan was professional and so nice. My bathroom is in working order. I'm so happy, thanks Pro Roto! read more

Walter Bravo of Pro Rooter came out to checkout on the burner and he took all the necessary information/photos to give an estimate. He is logical in suggesting the sequence of repair to keep the cost low. While he was down here, I asked him for a proactive drain cleaning with cleanout and he did it for a reasonable proce. Good service and would recommend them. read more

I was deep in a plumbing nightmare after sinking thousands of dollars on another plumbing company to hydro jet my storm drain and replace a section of the pipe my storm drain remain clogged. They wanted me to spend a bunch more money to do more pipe replacement while offering vague assurances that it would fix my problem. I did not feel confident that those guys knew what they were doing. I called Pro Roto for a second opinion and boy am I glad I did! Avo came out to evaluate the work that had been done up to that point and patiently and thoroughly explained to me what more needed to be done to get the exact result I wanted. He then came up with a plan and an estimate that was significantly below the first plumber. He and his crew, Pedro and Rigo arrived a few days later and did everything as planned and then some! They refilled the area they excavated with mulch, replace my old sprinklers with new ones and cleaned my gutters, like who does that?? The only reason I can think of is because they truly respect the homeowners and the business relationship we have created. Good plumbers are hard to find and I feel comfortable trusting Pro Roto for my future plumbing needs. read more

When a shower wouldn't turn off on a recent late Friday afternoon, Pro Roto was onsite within a short time and had a temporary fix until the correct parts could be obtained on Monday. Being the preferred plumbing for the condo HOA, there maybe "cheaper" options available, however you get what you pay for. They are quick, reliable and professional. They knew exactly what the problem was and how to most affordably fix it. read more