Requested service. No response to the inquiry and request for a quote. I get it, not all shops like to use email. But, I requested the service on the site through the websites option. Never got any reply. No confidences read more

Going to Pro 1 for several years now to service my 4 vehicles. Always reliable and they get the job done correctly! Fully endorse this repair shop!! read more

I got in and out with a first time, high value, reasonably priced oil change. They got my truck right onto the rack. Great staff from service writer to mechanic. Very pleased! read more

Still a decent experience for diesel smog at this shop. Staff were friendly and I was lucky enough to get a smog on the spot since there was no one ahead of me. I'm docking them a star in this update because of their prices. Diesel smog here is now $49.95!!! That's eye watering! read more

I started taking my vehicles here about 20 years ago. I had a Toyota with a lift kit and it needed an alignment. I took it to another shop in town and they could not get it done. I had heard about Pro1 from my Dad so I thought I would give them a try. They were able to get it done and I have been a loyal customer since. I have 3 more Toyotas and a GMC work van that I trust them to keep running for me. Anytime I have had an issue with any of my vehicles I had a repair estimate in a timely manner. The repairs or service are always done correctly and on time. I appreciate their honesty and great service! read more

This company is kick ass. Been going to them for 25 years and they never disappoint. Excellent customer service.. fair and reasonably priced. read more

Absolute best customer service I could ask for! Previously, I had taken my car to the dealership for an oil leak. Pro 1 fixed it in less time and for less money! read more

I brought my car in for a general tune up and to check on a minor problem. Pro One called me later and said everything checks out, no issues and my vehicle is in great condition. I pulled out my wallet and the service tech (Paul) said, 'no charge, happy to check it out for you'. This is what makes Pro1 the best in Reno. Quality service, and honesty! Easily could have told me something needs replacement and I would have paid. For me, this is why Pro1 is the best. read more

I had my skid plate torn off during the last windstorm. Called around and was getting quotes from $150-270. Knowing it was a five minute job I kept searching. Pro One said that will only take a few minutes. Over the phone they quoted $25. They got my car in and out within a few minutes and didn't even charge me. This is the only place I found that didn't try to take advantage of a simple job. These are my go to mechanics from now on! And they are pet friendly! read more

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We used this shop for our fleet vehicles and some of our team tried to use them for their personal. The quality of this shop is terrible! Not tightening oil drain bolts, saying they rotated tires yet the market tires are in the same position, oil still dirty, hoses not connected after repairs. These are just a few examples. We had to consistently take vehicles back due to poor service. They don't stand behind their work. read more

Need a diesel smogged? Come here. I know there's another location nearby, I won't mention the name, but after dealing with them for years they are always rude. This place on the other hand is phenomenal. Not only can you SIT INSIDE, they have toys for the kiddos, a tv, wifi, coffee, and best of all NICE STAFF. Their shop is huge. Even though I've never had auto repairs done here I did hear a few customers very pleased with theirs as I sat waiting for the smog to be complete. I'm also digging the rodeo decor as well as the we support our troops signs. We will be coming here again and will be recommending to others!!! read more

Pro1 Automotive - Toy basket, tv, seating - Tires Near Me - Reno, Nevada

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Great communication and correct diagnosis. Work completed ahead of schedule and for the price quoted. I will definitely use them again for truck repair. read more

they will give you honest, work evaluation and prices ask for Paul tell him Tony sent you- went to a dealership aka stealership - where they proceeded to give me a quote of twice the price with a long delay in repais to be fixed - simply take your car to pro one they will fix what is needed to do with a fair price in a very timely manner. Thanks pro one the truck is running great. read more

Pro1 Automotive - Tires Near Me - Reno, Nevada

They had my car for 4 days. Explained to them going in that the work was time sensitive. After 4 days they contacted me and told me they could not do the work as they had no ability to work on older cars despite having been told the year make and model of vehicle when service was requested. They did, however, perform the oil change I requested. The charge was well in excess of what I could have gotten it done for while I waited at another shop. They gave me the number of someone else who could do the work they did not do. The number was wrong. They left their grease covered plastic and paper protectors in the vehicle for me to dispose of. Adjusted my seat all out of position apparently just to move it into the garage from where I parked it despite it being all the way back to begin with. Made me go around the building to recover it from the back lot rather than having it up front when I came to get it. Pretty much did everything as poorly as possible. THAT, they are very good at. read more

This is a 2 part review. Part 1. My mom who is a senior citizen needed a complete tune-up. She called around was quoted between $400 and $600. Pro-1 was one of the $400 range quotes and said they hoped they could get to it before she left for Southern California. They got the car done the next day. They had all of the parts they replaced available for her inspection and discussed it with her in human language (not mechanic speak). Sounds reasonable right? Well the total came in at $360.00. Honest and reasonable is rare in this business and amazing when you can find it. Our hat is off to Bill the Operations Manager as it is the policy of Pro-1 to treat people like they would want someone to treat their own mothers if they came in. Part 2. As luck would have it one of my cars had a charging problem just a week or so later. The first thing that came to mind is that Pro-1 will be honest and has earned my business. They took their time, spent a lot of time diagnosing the issue as the car is full of computers and displays and did not immediately have the same issue I experienced. They only fixed what needed to be fixed even though I had complained about the air conditioner and had authorized a complete service on it was well. It turns out that the problem was the alternator its performance was affecting the A/C. They called me every day that they had my car and gave me an update. The price was reasonable and comes with a 3 year / 36,000 mile warranty on the repairs. read more

Pro1 Automotive - Tires Near Me - Reno, Nevada

We've been getting our car Smog Checked here for years. They also do repairs but I haven't actually needed anything but smog checks. This is a facility that provides the opportunity to pay your registration fees at the same time you get your smog check. Smog for Gas is $19. They charge a small service fee of $10 to pay my registration fee also. But it is so handy, it's one of my guilty pleasures! They ALSO SMOG DIESEL! There wasn't a wait today on a Monday at 10:45 am. The waiting room today is well stocked! It inspired me to add pictures so people will know how PLEASANT coming here is! See pictures. If you find this review useful, please VOTE! read more

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Took my truck in for service. They did a great job got the work done with a quick turn around time. The price was reasonable.

Friendly, quick, affordable. Comfortable waiting area with music and snacks. Walk-in service. Diesel smog. read more

I raved about these guys but i take it all back. This morning my wife went out shopping and her low coolant light came on I just had the car serviced Friday and it says on the paperwork they checked the coolant, washer fluid all that stuff but it was not the case they didn't check anything . Yes they were polite and I hope they changed the oil but I doubt they did anything else they have listed on the receipt. Very disappointed in them. Bill read more

We choose Pro-1 Automotive, you may ask? For many reasons, however, but specifically for this review, we will only talk about the highlights. These guys here CARE and are the best. We have been going to them with all of our cars for the past two years. Pro-1 Automotive team is consistent with reaching out via email to see how things are going or just to let us know it's time to have our vehicles looked at, which is great, cause we are millennials and always need to be reminded to do our adulting. Next, I have to talk about Mr. Paul, or I like to call him Mr. Cool, his disposition is phenomenal, his customer service is stellar. I firmly believe his managerial talents, combined with outstanding customer service, is why Pro-1 Automotive is unmatched (Sorry, competitors) for auto (big or small) repairs. My husband and I will not go anywhere else, Pro-1 automotive of Reno, Nevada, is where we take our cars when they are not feeling well. My husband and I are thrilled with our most recent service (lug-nut replacement) and will undoubtedly be back again. Pro-1's is pricing is very fair, and as a young family, this is important. So if you want to deal with honest, reliable, and good-natured guys, then take your auto down to the boys at Pro-1, and they will treat you the way you deserve to be treated, famous!!! Respectfully, A & K P.S.-They also have a salubrious candy stash to hold you over while you complete the in-store transaction. read more

I needed a smog check and was referred to Pro One Automotive. Not only did they complete the test quickly, but they also filed my car's registration right there. I was highly impressed and just wanted to give them a shout out. read more

Always a good clean experience getting my smog done. good spacing for virus standards. very friendly people and environment. one of the few diesel smog stations available. read more

This place turned out to be such a blessing! I had a tire blow out on me at like 130am on Saturday. My car didnt come with a spare, just an "inflation kit" and I attempted to use a plug and fill it with air but it only held from one side of the GSR lot to the other side. I rolled into the parking lot at Pro1 Automotive and called Lyft to go home. 2 days later, I called them half expecting to learn my car had been towed from their lot. Thankfully, it had not been towed and at a time when it seems as if people and businesses are just out to get over on you, I had my faith in humanity renewed by the generous nature and sincere willingness to help me with my predicament: getting the car from there to the Big O Tire shop. They didn't try to just sell me tires, which is what I was expecting. They offered to plug the tire and see if it would hold. They plugged the rather large hole as best they could and even took extra time to ensure it WAS the BEST that could be done, looked up the easiest route for me to take before sending me on my way AND, they REFUSED to charge me for it! Amazing! I don't come across truly good people too often, unfortunately, and I believe they deserve to be recognized for their good will! They will be the first shop I call when it comes time for any work or maintenance to be done on my car! Impressive team of people here! They have earned my business and my respect! read more

Always get my Diesel Ford F250 smogged here. They are quick and very efficient ! Just feel it's ridiculous I have to drive 45 miles to get it smogged since only live 1 mile from Carson City where no one has to smog! read more

We have taken our Jeep Rubicon to Pro1 three times now and have been really happy each time. Honest, fast, thorough, and great communication. Highly recommend! read more

Great care wonderful people great mechanic. 2 to 3 year warranty on parts. They are easy to talk to even if your not exactly sure what part you need lol. read more

My son's car broke down and I googled a shop that works on Subarus. Pro 1 came up and I had the tow truck take it there. We called ahead and asked if that was ok and Pro 1 was very gracious. They said they couldn't get to it for a couple days but I was welcome to come to their location and do my own diagnoses. I did just that. While working on it, one of their mechanics came out and told me what he thought was wrong. He was correct and helped me think through the problem. Ultimately, a different shop that had previously did some work to the car agreed to fix it and we didn't use Pro 1. Through this entire nightmare of a day, Pro 1 helped us and didn't charge us a dime. I will definitely take my business to them in the future and highly recommend them. read more

Came in for a diesel Smog on my lunch break and I was shook how fast they were. No appointment needed and awesome customer service. Will only be going here from now on! read more

For almost six years, we have brought our diesel truck to Pro1 for service, repairs, and smog tests. We are 100% satisfied with their work. Highly recommended! read more

First 3 automotive service places I went to were busy: "you need an appointment," and really didn't seem to want my business. I pulled into Pro 1 and saw the same busy scene, every car garage bay filled. But Giancarlo said he'd get right on it! They move fast & do a lot here, even diesel smog checks which only a handful of Reno places do. And an automotive service waiting room my own sweet mother would design...gourmet coffee, candies, comfortable furniture, TV WiFi and great AC. as good as it gets. read more

Pro1 Automotive - Tires Near Me - Reno, Nevada

Service request on time quality control, top-notch and value for money on the change, tire rotation and 100 point inspection top-notch.

They replaced my front brakes, rotors and pads; very thorough and friendly, professional service. Their price was very competitive compared to other auto repair shops in this area. read more

You will love this... I tried to leave my review on Pro1 today (from Pro 1) but it was rejected as SPAM! Funny... they took my credit card today to pay so I guess reviews on their site are cancelled or censored if not positive. So I persisted. I am a fairly skilled mechanic. I moved back to Reno two years ago. I haven't moved all of my tools to Reno (including my O2/Nox removal socket) So I had to punt. I had a check engine light last week. I hooked up my OBD2 tool to locate the check engine light issue. It gave me a code for a bad NOX downstream sensor. I was told by Pro1that they (my tester) are 90% wrong. I know better.... I paid$800 to test AND confirm I was correct (Pro1 said as much) and installed a NOX sensor I told them was bad (I paid another $600 for the sensor). Bottom line.. this place pitches problems to scare you and make you pay... my truck was already on the stand and said F..k fix it although I knew the issue. They have short term thinking... sell now (like a divorce lawyer) and don't worry about tomorrow. My advice: find another local shop that has integrity and repeat your business . This place sucks. I stopped going to my original dodge dealer (long ago) for the same reason. My current dodge/Ram dealer charges more per hour but is honest with labor. Other local shops won't scalp you like Pro 1. I will not do business with Pro1 again and neither should you. I am glad to pay for the part and another 2 hours of labor (but not $800 labor) to do the work. Win the battle (Pro 1) but loose the war (repeat business ). There is NO next time at Pro 1. read more

Came in for a diesel smog certificate for the DMV. Great price, service and quick! Definitely recommend.

My car developed an oil leak. I knew it was an oil leak, I could see a little smoke and I could smell it. I took it in and asked them to find the leak. This is what I got back, needs to be cleaned to find the point of the leaks. Thank you Captain Obvious. $134.81 later, still have a leak and no where closer to finding the source. read more

Pro1 Automotive - Tires Near Me - Reno, Nevada

Excellent experience. The staff was courteous and professional and even checked with the waiting customers to make sure they were comfortable and had water. Even though the shop was busy they managed to complete everything and had me in and out in 35 minutes complete with smog and registration renewal. This is definitely the "go-to" smog place. read more

I have a diesel so there is no appointments The staff is very nice and the waiting area very comfortable. My only complaint is the parking lot. With a big diesel very hard to park. Yes I'm female and it's a stick shift. I'm very good at driving it but just to small a lot. read more

I have only come for the diesel smog, but I come every year. Every year the staff is the same and so friendly. Their lobby feels like your friends house, which helps because there is nothing else around to go to! Great place! read more

We had a very disappointing experience with this business. My son is in college at UNR and was having issues with a car he had just purchased. Pro1 completed the pre-purchase inspection on the vehicle. Between Pro1 being familiar with the vehicle and their excellent reviews, we decided to have our son take it back for diagnostic. My son was charged the diagnostic fee, but no diagnosis was ever made. He was gaffed off over and over about the intermittent check engine light and the symptoms he felt the car was experiencing. He was told to come back when the car was actively being symptomatic. Then when he did, he was told they were busy and to make an appointment. My son did this for 3 weeks. We finally took the car elsewhere. Shop #2 was able to tell us within hours that everything related back to a transmission issue. Just to be thorough we then brought the vehicle to Subaru who confirmed that everything was related to the failing transmission. Not sure what is more disappointing. One, that they gave this car a clean bill of health or two, they refused to provide a diagnosis when something went wrong. The service manager went as far as to tell me that the noises and symptoms were in my son's head. When I expressed my concern that my son was being treated like this because he was young, I was told I was incorrect and that "he would even help a woman". Every conversation has been patronizing and with total lack of respect. I asked Pro1 to refund my son's money due to the lack of providing the service he was charged for. They refused and the poor treatment just continued. I sent an email that was never replied to. I would like to give this shop the benefit of the doubt that this situation just went bad. However, I feel like people should also be cautioned. read more

Easy to get an appointment and very personable service. We had been told by dealer that we had to make separate appointments for 150K service and then to fix hydraulics on the rear door and would take over two weeks to get in. Pro1 got me in the next day and fixed everything in one appointment - we will definitely use them again for both our Subaru and Toyota vehicles. read more