Good people. They handled an insurance claim for my BMW 645. Great customer service.

The service that I received from Brooks was excellent, and their workmanship was outstanding. Mark is friendly, professional, and knowledgeable and is a good person with whom to do business. They worked with my insurance claim and had good communication with me. My car was ready well before the time we expected it to be done, which was really nice! I hope that I never need a body shop again, but if I do I know that I can count on the timeliness and attention to detail that makes Brooks a great place for repairs. read more

the most ridiculous body shop ever...they kept telling me my car would be done on friday but when i called they said they meant next friday and gave me the run around. then they effing put on the wrong SWAY BAR under my car. who does that?!?!?!?!?! they told me toyota doesn't manufacture the right sway bar anymore. MY CARS IS A 2002!!! it just made my car make noise ALL THE TIME. and it THREW OFF MY ALIGNMENT and ended up ruining my tires. i had to go back 3 times to get it fixed! annnnd they messed up the retraction of my seat belts when they were fixing the side panels of my car. i filed a complaint to state farm for recommending this place. avoid this place!!!!!!!!!!! read more

These guys are great! Better then factory finish on my tri-coat paint. Rear bumper replacement went great. The work was exceptional and now my bumper matches my body paint better then the factory did originally. They stayed within the original estimated cost for the repair and finished one whole day earlier then estmated. Great customer service and superb quality workmanship. Hope I never have to go to the body shop again but if so this is the only place I would take my car. I will highly recommend it to anyone needed body work or paint. Thanks Mark and everyone there! read more

I have been driving my vehicle after a $10K plus job from being T-boned for about a month and a half now. Repairs necessary: AC/axle/computer (Prius)/dash/wheel/front bumpter/door replacements/refurbishments. I think it took them 20 to 30 days to complete the (large) repair job, but the vehicle had special parts that needed to be ordered. I am more than pleased. No complaints. The customer service was excellent (owner was truly trying his best to get the job done b/c of insurance company pressure, but we insisted he not rush so much as make sure the quality of work was good). Owner came out to go over the car repairs with us and noted how they even tried to clean up the water spots on the paint (the car did look quite nice). He seems like a guy who's not just in the business for profit, but who also really cares about his customers as people. It's such a headache to deal with accidents, and he knows it, making the experience as pleasant as it could possibly be. May we never ever get hit again, but if so, we will be back and recommend this business to others. read more

They fricken did a great effen job on my Monte Carlo. Thank you mark and co. I am so grateful!!!!!!!!!

Great Customer Service, Jacob is so friendly and they do great work! Very Affordable Auto Body Shop

Horrible experience!! Half ass work, for instance, instead of replacing broken body moldings, they glued the moldings back into place!! WOW!! The owner, Mark, didn't seem to care much, he promised me he personally looked over my vehicle. Now my car is leaking copious amounts of water from the rain through the front of my dash. Probably because the idiots at brooks auto did not install the windshield correctly. The floorboards are completely water soaked and the water has begun to soak up into the rear seat cushion. The smell is horrendous!! I called brooks auto and they said to bring it in but fortunately my insurance is letting me have a different shop take care of the problems since it was a "preferred shop" through insurance. I would not recommend this place. read more

My Chevy Tahoe was rear ended and brooks fixed my vehicle. They replaced my bumper. It was done in a timely manner. Very happy with their work and service. If I ever need work done again on my vehicles, I will return to Brooks. I would recommend this shop to friends and family. read more

Have been here twice after my car has been in an accident. Super friendly,amazing customer service! Car looks just like new they are always here to help! Definitely recommend! read more

Brooks Orange Body and Paint did a great job repairing my 2005 Toyota Tacoma. While driving on the I-5, a rock went through my front grill and into the engine compartment. It took out my a/c condenser, transmission fluid cooler, radiator and my transmission. Brooks was approved by my insurance to inspect the damage and submit a repair quote. After speaking with me about the incident, they were able to get my insurance to approve and pay for a replacement transmission (which I didn't think the insurance would fully cover) and all the other parts that were damaged and/or destroyed. It was a big project and Brooks got it done quickly and correctly. My truck is running great. They also fixed a few other little things that needed attention free-of-charge. It's always a plus to get your vehicle back in better condition than when you left it. Thanks Brooks! read more

I had a very small scratch on my bumper but did not know if it went deep enough for paint. After bringing my car in the body team informed me that it wouldn't need paint and got the scratch right off for free. Can t say many places would do anything for free so thank you! read more

I was very impressed the way they handle my situation with my vehicle. My van came out of the shop just like it was before my accident. The personal was great explained everything in detail and they ask me to bring my van back so they can check it in a week unheard of. I highly recommend this place read more

I have used Brooks for years and they always do exceptional work. Each and every person that I have worked with at Brooks has been great. Definitely the best body shop in Southern California. read more

Family owned business that really takes care of their customers. Excellent customer service. They went above and beyond to make me feel comfortable and took time to explain every detail to me regarding my vehicle repair. I would defiantly recommend them. You will not be disappointed. read more

Came here for the first time today and I was helped real fast and with great service. You can tell they really care about their clients and their professionalism stands out compared to others. This is the type of place I'll be referring my friends and family to. Thanks again guys! And thank you Anthony read more

So my Kia is parked in our lot at work and gets dinged by a semi. No serious damage. Just a lot of blue paint on my white car. My wife takes it to Brooks based on Yelp reviews cuz we live in Orange to get an estimate. But they won't give her one. They just send her on her way AFTER THEY BUFF OUT THE BLUE PAINT, NO CHARGE!Now what the hell are we suppose to do but recommend them to anyone who needs work done on their car/truck. You don't find folks like this very often these days. read more

Taking your car to this family owned and operated business is as good as it gets. Honest, hard working owner, Mark, who cares about his customers and takes pride in doing an excellent job. Just the kind of person you always want to do business with. Attention to detail, over and above service from Jacob & Mark. With YOU in mind, they schedule the work to cause the least amount of inconvenience while the car is repaired, unlike my friend who waited over a month for hers at another place. Highly recommend this business and the family! read more

Great Service. I got in a car accident and looked for a car shop. So I choose this auto shop and I am happy I did. My car was a total lose thou but the way they helped me and the amazing service and their generosity to help me and my pregnant wife was just outstanding. I highly recommended Brooks. . read more

I just spoke to my husband who had a pre arranged appt. through our State Farm agent for me to drop off our truck today for auto body and paint when I arrived they weren't even expecting me and came out and looked at my truck then informed me they were to busy to take me they had a 3 week wait????? They called a few other State Farm places which also said they were to buy one being Deshlers of Orange which we had previous work done at major body work several years ago! But the point is my husband who is also a deputy sheriff on call for the Santa clarity fires working 12 hour a day shifts informed me this had all been pre arranged it was a done deal our State Farm agent had set it up for him I was the one having to take it in though because of his schedule! Let's just say we're not happy. Not sure who dropped the ball on this one to be exact but not great service either way! read more

I am one supremely happy customer! Not only was their work excellent and they finished the repair ahead of their estimated time, but they're all really nice guys too! It was wonderful to meet honest and helpful people to trust your car repair with. I found them on Yelp and took it in for an estimate because of the high rating they have. My experience tells me it's a rating they deserve. read more

I dropped off my car on Monday by Thursday it was ready to go! Super fast service. They are very professional went over in detail what was done in my car and the guarantee they offer with their work. My bumper looks perfect! The staff is very friendly jacob in the front was really nice. I would definitely return i highly recommend this place! read more

If I could give six stars, I would. The BEST in the business, bar none. I've been going exclusively to Brooks Orange for over 10 years without exception. Forthright and extremely thorough in their work, they leave no stone unturned. Just recently took our 2015 Prius in for rear-end collision damage, and they got the work done and out the door much faster than the initial estimate. It's certainly cliche, but really you're not a number or a stat at Brooks ... they make you feel like part of their family. And my family will continue doing business only with them for the foreseeable future. read more

I've received a couple of quotes from this business in the past and they seem friendly and well educated in their field. Prices have always been a little higher than the competition, but other than that, I'd take my vehicle here for service. read more

This is now my new place to go for any body or paint jobs! Wow what a courteous and helpful group I found at this business. They met me at the door and quickly handled my problem. When my vehicle was finished, I was totally pleased with all the work that was completed. I would recommend this busy to all my friends and family. read more

Yes, i took my car in last month march 18,2015 and got fix the following day before they closed! Im very satisfied with the work mr mark brooks did on my 2003 toyota rav4L my front bumber looks so new and no more ding n dents from the guys who back up on my rav4L. I would highly recommend this body to all out there in OC , its a family own business and people are polite and honest and the works is great , gave them 4 star!!!! And the best part of it is you dont need to return the car rental, you just leave it to mark and rental car peeps will pick it up from the shop! read more

Amazing service!!! The guys here always go above and beyond and stand by their word and work. The Team is always friendly over the phone or in person!! read more

Customer service was amazing! Mark and Jacob were both every professional and courteous. I will recommend them to everyone I know. I would definitley use them again! read more

These guys have been working on my boyfriend's Prius now for a few years on a few jobs--one MAJOR damage ($12k damage), one was a bumper repair, and one was a headlight/electrical issue repair. While I can't say everything goes smoothly or that they're always fast, Mark (the owner) ALWAYS kindly accommodates us for mistakes or delays. I feel as though I trust his character and thereby my car is in good hands whenever it unfortunately needs auto body work, which to me is more important than speed and efficiency. I also have never felt he charged me for more than I should have paid; in fact, I feel that I get great deals! Thanks Mark and Jacob for all your help (but hopefully we don't have to see you any time soon .) read more

Brooks Orange Body Shop did an amazing job with my car. Jacob is so polite and courteous when offering services. I was going to go with a different body shop until I spoke with Jacob. He was able to get my car serviced immediately when the other shop try to give me the ring around. With Thanksgiving around the corner Mark was able to have my car in a few days. Thanks for an amazing job!! read more

Brought it my car after a mild accident. Was hesitant about getting repairs done because I'd need the car in a week or so once work started up again. They gave a 7-10 estimate, so I decided to go ahead with the repairs. Weeks later... nothing. I keep calling, and they give me next to no information on the status of the car and when I can look forward to getting it back. At one point I called to ask for an estimate and was told that they were going to check something and call me right back. No call.... 6 hours later, so I called them again. This normally wouldn't bother me, but they still gave me no information...they even seemed icy that I'd have the 'audacity' to double check on information they forgot to deliver. Avoid this place... the owner seems nice and seemed to know what he was talking about, but the staff was unhelpful and the whole thing overall felt very unprofessional. read more

I want say that mark and Donna are on point with appts and service. The coordinating of work at the Bodyshop is unbelievable and workmanship is outstanding. Thanks again. read more

I have been using Brooks For over 35 years his workmanship and ethics are extraordinary I tell all my family and friends to use Mark at Brooks auto way read more

I can't say enough good things about Brooks. They are family owned and have, in my opinion the highest ethical and moral standards. Based on a friends' recommendation, plus being a State Farm selected shop, I had my Nissan Truck towed there. There was significant underbody damage. Brooks send in the quote and State Farm decided to total the truck. State Farm indicated that there was more money to spend if necessary, but Brooks said there was too much damage to repair safely and satisfactorily. Even though he said he would welcome the work, he didn't want to be part of a unsatisfactory job. Just outstanding in today's environment. Saddly, I can't review their actual repair work, but I am convinced their honesty and professionalism will translate into a outstanding job. read more

I couldn't have been anymore happier with the level of service I received. I had some front bumper damage and I called Brooks up and spoke to Mark and he seemed very genuine on the phone so he asked me to come by and he would assess the damage and let me know how long he believed he can have it done. Simple enough, I brought it by and he told me to bring it back on Monday and he believes he can get it done by Friday. When I dropped it off on Monday, I felt good about it but really wasn't expecting to get it on Friday because I feel that most people shoot too high. Hertz rental came and picked me up which was nice and I was told I could just drop my car off at Brooks when I was done, so I didn't need a ride which I thought was great. So on that Friday, I was a bit sick of the cheap car I rented and called Mark up and he said it wouldn't be done until Monday, however he might be able to have someone come in on Saturday to finish and that he would give me a call. Sure enough he called me on Saturday and my car was ready. He did say he heard small disappointment in my voice on Friday and he wanted to make sure I got my car on Saturday. When I got my car back, I was ecstatic with the work. He did replace a front headlight that was damaged and I thought it looked great compared to my other one, and I asked him how much for a new one and he said that he can have his guy clean it the next day at no cost. I came back and got it done and it looked great, then upon leaving he notices I have a brake light out and stops me. I tell him, I'll head to Autozone and take care of it, and then he tells me to hold on, then finds a light and installs it for me. Very happy with everything. Also my invoice looked relatively cheap for all the work, in which I just paid my $500 deductible. read more

Mark and Jacob are so awesome! They were helpful from the first moment I called, explained the paperwork, called the rental car place for me and then did an amazing job on repairing my car! I love Brooks Auto! They took care of everything from start to finish and I always felt that they were looking out for me. Mark took the time to show me the repairs to my car and was just as happy as I was about how good it looked. They were realistic about the cost and the time it would take to complete the repair. read more

Stay away and listen to your insurance company !!! My car was in an accident 5 years ago and had major front end damage, sadly enough the car was purchased brand new 6 month prior. We chose to bring our car to Brooks because they were recommendation from someone in our church but the insurance company warned us that they would not warranty the work since they were not one of their preferred vendors. It was a referral from church what could go wrong? 5 years later there paint job is pealing so I called the insurance company and asked them what I should do and they told me that if the car had been taken to one of there preferred vendors they would honor the warranty and take care of it but since I did not use their vendor they could do nothing. They did say that the paint shouldn't be pealing after 5 years and I should take this up with Brooks since most auto body shops warranty there paint from pealing. I spoke to the owner at Brooks and he said he wouldn't honor any type of warranty at this point but he would give me an estimate on the paint. He also mentioned that he noticed the bumper had some work done to it by someone else and if I was a loyal customer he may have just taken care of the peeling paint. So I'm being punished for getting a bad referral from someone at church, not listening to the insurance company and not being a loyal customer. I can't believe the insurance company paid this guy out almost $10,000 for the original accident. Thanks for the bad paint job. Stay away !!!!!!!!!!!!!! read more

I had a fantastic experience with this shop. I brought my car in to get the bumper repainted after an accident and I was extremely pleased with everything from the service to the timeliness to the quality of the job done. The workers are friendly and incredibly helpful, the prices are reasonable, the repairs look flawless, and I was able to get my car back within a few days of dropping it off. I would definitely recommend these guys to others! read more

I went for an estimate because it was on my way home from one of those "big" body shops. Boy am I lucky. The team at Brooks are REAL. They were honest, up front and helped me fit this fix into my crazy schedule. They told me exactly what they were going to do and they beat their estimated completion time (which never seems to happen at body shops). They helped me get a rental and made it easy as pie to trade it back for my car. With a very helpful support team, I was always in-the-know. I recommend them highly. read more

I was most impressed with the workmanship of Brooks Body and Paint. My car looks as good as new. And at all times I was treated with courtesy and respect. I recommend them highly. read more