I waited about 15-20 minutes to be told that there was a slow leak with a nail puncture and that it would be 5 or 10 minutes. 30 minutes later, I went in and asked where the truck was since it was only a very short wait. After another 5 or 10 minutes later, I was told that it would be another 30-45 minute wait. I was given an explanation that some tires are more difficult than others to fix. After all, there was a puncture by a nail and that can be a long wait! The service person said that I should be patient. I'll be leaving here about 10 am. Probably won't do tire work at Honda Proctor again. It was probably a bad day for getting service done here! read more

I have come to Proctor Honda for several repairs and services. I've compared their parts online and to other places and found their service to be excellent. If they cannot do the service for you, for example paint jobs, they will redirect you to another reliable repair service center. Their labor costs are reasonable. The only issue I had was my new car battery died before the warranty ran out but my new battery was pro-rated due to the warranty, but that s really manufacturing problems. There was a confusion on why a certain part was replace when I asked. Tony Badia offered to put my old part back on, but after he discussed with the mechanics my old part was indeed cracked. Maybe for future reference it s better to show the customer where the problem is, so that way they feel more confident on the repairs. read more

As usual, I had a great experience at Proctor Honda when I got the routine service completed on my Accord. I scheduled an appointment on their website, showed up, and waited while they took care of my car. I sat at one of their business desks, connected to wifi, and was able to work. They let me know as soon as the car was ready, explained what was done. They gave me a heads up on future brake work that will need to be done and an estimate of when I'll need to do it. Great for planning and budgeting. They even washed the car. read more

Awful. Absolutely awful. I will never ever buy another Honda (this was my third) or pay another dime to Proctor Honda after I climb out of the situation I'm in. I was totally ripped off. I bought a 2012 Honda Odyssey from the Proctor Honda dealership in Jan. 2018. I've had to service the vehicle three times in two years (about $2k) for a recurring engine issue that apparently is a well-known manufacturer problem. The van completely broke down in early April and I had it towed to Proctor Honda after my honest mechanic told me I had a huge problem. Proctor Honda quoted $3,287 to fix it. I contacted Honda USA for assistance given that the engine code pointed to a manufacturer defect. I submitted every purchase document and service record I had along with info on previous Honda purchases from me and family members. After a week of run-around they denied all assistance. The van is useless and has been sitting in my driveway as my wife and I save for an outrageous $3,287 repair. I'd go somewhere else in a heartbeat but they're offering 12mo.s warranty on the BS repairs. I don't trust them but it's my best-worst option. COVID-19 has crushed my business and income and Proctor Honda & Honda USA have made the situation so much worse. That was my family vehicle. I have three young kids and their car seats don't fit in my truck. I'm disgusted. I strongly urge you to consider all your options before getting roped into a mess like the one I'm in read more

My son, a Florida State University student, dropped off his car this afternoon to have an airbag recall done. Shortly thereafter, I received a call in Pennsylvania, that he needs a new starter and the car won't start. The car NEVER had any trouble starting. This is bull. I am calling the Better Business Bureau. read more

Dealership refuses to honor warranty. Attempted six times to get warranty covered service performed. Dealer keeps canceling appointments and making us jump through hoops. Two months later they propose no solution. Dealer states now there are no appointments available for warranty service. The website shows plenty. They also agree via phone to provide a rental. I arrive and they state they never provide rentals. Honda corporation stated "we have no leverage to make the dealer enforce the warranty ". read more

Had a great experiance buying a car here. From test drive to signing the deal only took one hour. They are very honest and will show you the car invoice and they actually want to give you a good deal. Was a simple process and left feeling great about my purchase. read more

Proctor Honda will intentionally break parts on your vehicle and tell you that they need to be replaced. I have experienced this myself. I had diagnosed a Honda Civic to have a bad ECM (computer). The computer was giving error codes for random sensors every time I could get the car to start. I replaced the crank, cam, throttle, and temperature sensors myself with new parts in the process of troubleshooting the issue. I had the car towed to Proctor and explained to my service rep what I had worked on and replaced, and the last code that the car was stuck on was the cam sensor. I only wanted them to diagnose the ECM and then possibly replace it along with the immobilizer (key chip reader). The dealership is the only place that has the equipment to program the ECM, the immobilizer, and they keys together. My service rep never got back to me for any updates when I initially started them on this service request. I had to call him for updates in which he answered, the car starts up fine but the cam sensor is bad and will need to be replaced. I would go over everything that I had done again with him and that it was not the sensor. I went through three calls exactly the same as this and ended up driving up to Proctor. My service rep gave me the same story. I told him all they were doing was plugging up a reader and reading a code from a bad computer and that the part is a brand new genuine honda part that I installed. I then told him obviously they will not or do not have the ability to diagnose the ECM. I requested that they get me a price list to just replace the ECM and the immobilizer and program it for the car. This came to just under $1500.00 which I agreed. I get a phone call a week later from the rep and he informed me that they had replaced the parts that I had requested and that the cam sensor was the issue. I asked is it? In which the rep said yes the part is broken. I asked what do you mean broken? The rep said that the mechanic looked at it and said that the part is loose and that it is broken. I told the rep I do not believe that and that if it was broken then they broke it. He kept denying it. I was able to get in contact with the manager in which he defended them and said that they do not operate that way and would never do such a thing. He said that I kept refusing to allow them to change the part they said was defective. I tried to explain again that was not the case and they kept avoiding diagnosing the ECM as I had originally asked. He then said that I could just have them replace the part they said was broken. I again told him that the part was not broken and that it is a brand new Honda part that I had installed before having the vehicle towed there and they would have had to have broken the part. He again denied any wrong doing. I told the manager that I do not believe him or trust that facility and they are not to touch that car any longer and that I will have it towed away from there after I pay for the parts that I requested as long as they have proof they actually performed what I had requested. He suggested that I cut my losses and pay for the parts I asked for and remove the vehicle. After paying for the service bill, I had the car towed home and inspected the access area to the cam shaft sensor. I found the sensor was broken. I carefully unplugged the connector to the sensor and immediately noticed a flat marred indentation on the outside of the connector of what looks like a tool was used to force the sensor into a broken state physically. I have taken a photo of the connector that is clearly showing the mark. I would consider myself very mechanically inclined. I know that the cam sensor was installed correctly and in working order before I had the car towed to Proctor Honda. There is no telling how many other people are unknowingly having fraudulent repairs performed. Most people do not know how their vehicle and components work, and businesses like this prey on them to part good people away from their hard earned money. read more

My car buying experience was excellent. In addition, I was very satisfied with the level of service as well as the level of professionalism I received when taking in my honda for repairs a year later. The next time my vehicle requires service, or I require a new car, I will definately return. read more

I drive a 2004 Honda Element, bought new from Proctor in 2004. They've been servicing my car ever since, and I appreciate the fact that they treat me like a new customer! Pay attention to the service deals on their website, as well. Sheila Walker was great to deal with, but the van driver is my favorite. He makes the ride a pleasure! read more

The gear shift in my two year old CRV self destructed leaving me stranded and unable to shift gears, unable to start the car, and unable to remove the key from the ignition. This was a very upsetting experience. I was finally able to drive it after an hour by clearing out plastic debris from the gear shift button with my finger, and awkwardly sticking my finger in the hole to push on a lever inside the gear shift. At any point in time, the gear shift could have self destructed further rendering the car inoperable. I brought the car to Proctor Honda in Tallahassee and was kept waiting for approximately 10 minutes while no other customers were being served. There were 6 -10 staff typing or standing around and I was completely ignored as I stood near the counter. An older lady with short dyed red hair and a glum expression finally mumbled something that I assumed was an invitation to check in my car. I explained what happened and she made it clear right away that she did not care. She did not apologize for my being stranded in a defective car sold to me by Proctor Honda, and her attitude was unhelpful and unfriendly. I repeatedly asked her to make sure the transmission was ok because I thought it may have vibrated the gear shift apart. She said this was a known issue with the gear shift and there was a recall notice, implying they would not look at the transmission. I told her I did not receive a recall notice and she just glared at me. I asked to speak to the General Manager at this point and Service Manager Charles Browning, who had been standing there doing nothing, came alive and told me he would not fix the car unless I "calm down". He made it clear that he had the power to refuse service unless I was subservient to him. I felt like I was in Russia at the Communist Bureau of Car Repair. Comrade Browning refused to answer my questions, delayed the check in unnecessarily for 30 minutes, and escalated the situation as much as he possibly could. I felt extremely disrespected by Service Manager Charles Browning. I called the Director (Don Moya?) who indicated this was a common problem with the CRV and that it could happen again at any time. He stated this like it was no big deal. I was shocked at how poor the customer service was compared to all the promises of quality and the best service when I bought the car. I strongly recommend avoiding this dealership and thinking twice before buying a CRV. read more

Absolutely, the worst experience my wife and I have experienced. We both drive newer Hondas and was told her 2012 Honda Civic with 18,000 and was not covered and which is covered by 3 year's 36,000 miles. Amd this was last November. Then on 25Aug15 I take my car to get an oil change and tire rotation and retrieve the car after work turn it on drive down the street and it sounds like a go cart. Needless to say my wife and I will be finding another dealership to take care of our cars. read more

Friendly, honest and helpful dealership, with a great product. We have purchased several cars here over the years, and have zero complaints. The contrast between them and the dealership that sells the other high-rated Japanese car -- is dramatic. No games! read more

My buying experience with Proctor Honda was nice. I'm very happy with the price we negotiated and the process was very quick and simple. My experience with the Service department has not been as enjoyable, however. I feel like they're constantly trying to rip me off ... This may just be how all dealership service departments are, however. read more

I recently took my car in to get serviced and was very pleased with the people I dealt with. Not only were they professional and easy to deal with, but they also did not pressure me for services I did not need. They have a great waiting area for those who need to work while waiting and such a nice facility. I highly recommend this place for service! read more

I went here for a simple oil change with a coupon. But it backfired and they said we can't even take our car because it had a big problem. So we left it there, and they scared us so much that our car was going to cost thousands in repair if we didn't leave it. And made us sign a document in the heat of a moment that we would have to pay $137 later if we didn't want it fixed there with no explanation to why. They took advantage of us because they knew we were worried. Didn't even let us get a second opinion. And they called the next day saying that it would cost $1400. We called a mechanic and asked advanced auto parts for a quote; They said that Honda really tried to rip us off because Honda's price was quadrupled too what it really should cost. And we can still drive the car because the problem is not as big. Consequently, I had to pay honda $137 for having a "diagnostic" which wasn't necessary. They also didn't do the oil change which is why I went there in the first place and took my coupon when it wasn't used. I payed them out of my scholarship money for college because it was my fault taking it there in the first place. I will never go there again and never buy a Honda car in my life. They are out here just for the money and taking advantage of people. read more

Duke, There has been a significant improvement in the quality of the Service Reps at Proctor Honda, compared to previous visits. Victor was my Service Rep, and I found him to be very affable, friendly, knowledgeable, a great listener and devoted to customer satisfaction. This is the first time I met Victor, and I really enjoyed talking with him. Billy who provides shuttle service for customers is always a pleasure to ride with, and a great conversationalist. Billy remembers me from previous visits. He has always been top notch. Both Victor and Billy exemplify the best customer service quality in town. One Very Satisfied Customer, Joel Lanier read more

I can only speak to the quality of their service department, but let me tell ya'll that they earned every single one of these stars. They didn't even charge me labor! Great customer service and very honest assessments of the work that was to be done on my car. They returned my calls quickly and were very knowledgable. I'm not going anywhere else to have my old girl serviced! read more

We loved this place! Had to have a routine maintenance on while visiting our daughter who bought a car here and loves it. They were thorough, competent, and very friendly. They are also pet-friendly! Have treats and water dishes and a wonderful outside fenced area. Wish my Honda dealer was as organized and welcoming. read more

Max Stars to Proctor Honda for their great respect for my daughter in her first car buying experience. Daddy's little girl has grown up and she just bought a 2017 Honda Fit with the help of a terrific young sales lady named Hilary Katzen. This was a father and daughter experience where we both were shopping for the best deal and the millennial beat dad by thousands. I have bought three new Honda's from Pensacola Honda and thought there was no way anyone would beat them. My daughter is friends with Hilary at Proctor Honda and Hilary was 100% honest about pricing, trade, and financing. I gave my daughter, my best negotiation price from Pensacola Honda and she gave it to Hilary who took it to her manager (Michael Hagan) and Proctor Honda delivered on all three deals. They offered more for trade, lowered the price substantially, and beat Gulf Winds APR. If you have a child in the Panhandle send them to see Hilary at Proctor Honda. The 3 hour drive from Pensacola to Tallahassee sounds crazy but to save thousands plus the bonding time with daughter was a win-win. I'm so impressed with Hilary and the team at Proctor Honda that I will forever be grateful that my daughter's first time car purchase went so smooth. read more

Great dealership that is not just a part of Tallahassee, Leon County or the state of Florida, but the entire tristate area. This company is a part of a dying breed, where it's still owned by a member(s) of the community & puts the customers & the employees first above all else. The Proctor name truly means quality, loyalty & service to Tallahassee & Leon County. Though not as big a dealership conglomerate as it once was, smart decisions were obviously made prior to the economic issues that plagued our country in the late 2000s, wisely ridding itself of manufacturers who would be dealing with major issues themselves starting in 2006-present day. They stuck with 3 of the best brands made at this very moment: Honda, Acura, & Subaru. I've owned a Honda, which was great, yet I am currently owning my 2nd Subaru Impreza WRX. So as I stated, genius business decisions by the Proctors has to have had left a sizable foundation where as Maybe the Proctor family can bring in a Lexus dealership, perhaps(?) read more

Proctor Honda=thieves. My best friend bought a new Honda from SC took it into Proctor two months later and they told her she had bad break pads. My first time in there they told me I had bad break pads when I had just replaced the pads a month prior. My boss had replaced his wife's break pads four months prior and she unknowingly took it up there and they told her the same thing. You will never take your Honda in without having multiple issues a month or so later. They take advantage of women and lie about the actual problems. My compressor went out last summer and they told me they couldn't just replace the compressor that it would be the entire AC system for $2400 plus $100 to remove every bolt because my car was "rusted out"....me and my best friend and my boss's wife now go to Tire Kingdom, got the compressor changed and a warranty, they said the bolts came out just fine there was ZERO rust under my car. Before proctor I would only go to Honda dealers I refused to go anywhere else, now because of proctor, I found a way better dealer with way better customer service, prices, and trustworthy people. read more

we finally purchased a honda, we love it. The service is awesome. Friendly customer service that treats customers great, makes me want to go fix my car even if it doesn't need repaired. thank you! read more

Buying a car at Proctor Honda was a painless experience, and their commitment to customer relations is second to none. Since purchasing my car a few months ago, I have received a box of gourmet cookies as well as a phone call on my birthday. My family has purchased three vehicles from Proctor Honda, and we will not hesitate to do business with them again in the future. read more

I bought my Honda Ridgeline from Proctor Honda. May 2016 I received a recall notice for the driver and passenger airbag. I called Proctor Honda early June to schedule the airbag replacement. They told me the parts were not in and I should call back in a couple of months. I called back in September. They said they would put me on a list and they would call me. I asked about a car to drive until then. They told me to call Chuck. I called and his voice mail was full. Finally it is March 2017 and I went down to Proctor Honda today. I asked to speak to Chuck. He scheduled my airbag replacement for Saturday (four days away). I asked about a car to drive the day they are doing it. He said no, those are only for people who have to leave their car overnight. It has been almost a year I had to wait and they cannot loan me a car for a day. When I finally get my airbags replaced I am trading my Ridgeline in on a Toyota. What poor service for someone who has bought more than one Honda from Proctor Honda. read more