These guys were great. I had a flood last week. It was one of those frosty nights right before winter, and the pipe that lead to my outdoor hose burst...inside my house. Long story short, the pipe leaked overnight in my basement, while we were asleep. Woke up in the morning and the basement has 3 inches of water. I've been a homeowner for 7 years- this was my first experience of the dreadful feeling of walking in water in my own basement. So...did the obvious thing. Turned to Yelp, which is actually on my phone for other reasons. Namely: restaurants, coffee shops, etc. These guys showed up the next morning. Mike (one of the two techs) did a professional job at letting me know the entire process, from A to Z. He let me know which items could be saved from the damage, and what needed to go. Throughout the whole process, they made sure that everything was taken care of. They really knew their stuff, and both techs (Mike and Dan) were very careful with my super expensive furniture. They hauled away all the debris- I didn't even have to worry about the trash. Pretty helpful, actually. I'm an accountant, and I work in the city. I'm one of the most anal and annoying people out there, and Prodry had the patience to explain everything, even when I would ask a question 2, or even 3 times. These guys were super detailed. Check out the other reviews. I'm sure there are decent companies out there that'll do a good job- but what got me was that these guys treated me like I was family. Every little detail- the tech was concerned with. We actually had a choice between Prodry and a big-named flood restoration company. Glad I went with these guys. Seems like they're local, and I guess that's what makes them stand out from the national brands that are also out there. read more

Outstanding Service by Mike Petrow & his team. I am so glad I called them after I got a very bad estimate from Se*** **O. My basement got flooded & I called Pro Dry for an estimate. I was very impressed with how Mike approached looking at the damaged area. He not only looked at the damaged area but looked everywhere to see if there was water in the crawlspace & other areas. He found more damage which the previous company missed. He asked me a few questions & got down to finding the root cause of the issue. He gave me a very good estimate to get it done. More importantly I was very impressed by his due diligence in spending time inspecting the whole area. He explained the entire process to me. His crew showed up the next day to start the work Very professional team overall. They took the time to show me everything & explain the process. Work was done & the area was left very clean after the carpeting & drywall was taken out. They took the time & care to remove/cover all the personal items to minimize damage to any item. Mike was there when the insurance inspection happened to walk the insurance team through the issue & why certain items when removed. Insurance inspector called me later to inform me that he was very impressed by the detail & documentation provided by Mike. Mike went above & beyond when he also came when my water proofing contractor came for an estimate to ensure that they were addressing the main issues. I would recommend Mike & the Pro Dry team 1000% to get the job done right & professionally. read more

I rarely write a review but I was compelled to because of how I was served by Prodry Restoration. Their scheduler fit me into a tight schedule because I had water damage that needed to be assessed and addressed right away. They even agreed to go just beyond their identified service boundaries, which was very generous. But that's just the prelude to why I'm writing this review. Three of their team showed up (Mike, Daniel and inessa ), and they examined my home inside and out and measured, poked and prodded and said that they were happy to provide service for my home. I was shocked that they where able to completely remove all the wet drywall,carpet, carpet pad and all the other wet and damaged areas all in one day. Mike the team leader showed up each and every day for three days to monitor the equipment to insure everything dried evenly. Mike even showed up when my insurance adjuster came to evaluate the water damage that was done, Mike was able to get a few extra things covered like damaged tools that the insurance adjuster missed...! Wow I cannot say enough good things about this company! I will use Prodry in the future and recommend them to friends and family. read more

EXCELLENT! I recommend ProDry without qualification--everyone we interacted with there (Mike, Galina, Peter) conducted themselves with professionalism and was clearly dedicated to service. Not only did they perform their work well and at a fair price, but also they explained in detail the process for their work, interacted with our insurance company, recommended other contractors for repair/restoration necessitated by the water damage, and took an interest with follow up on the contractors they had recommended to ensure their work was of a similar standard. During our repair, we had an unrelated water issue, and Mike came over to test for moisture for us just to make sure we could proceed--above and beyond service. Finally, when they received a check from our insurance company that was more than they had anticipated, they wrote us a check for the difference and hand delivered it the same day--before they had cashed the insurance check. Honest work by honest people. Water damage is stressful, but the ProDry team made it A LOT easier. Best experience I've had with a contractor in nearly 20 years of home ownership. read more

Mike, Peter and the crew were awesome! These guys are true professionals - they are fast, courteous, attentive and neat. I was out of town when the flooding (basement) took place - my call was answered right away by the dispatcher and the crew was dispatched with all the nice equipment immediately. Arrived at 9:00 PM and the initial remediation efforts were completed at 12:30 AM. Frequent contact with my wife and me were made over the next two business days. Having Mike by the side to work through the insurance claim process was very helpful. Overall we had a 5 star experience. Will recommend to our neighbors. To other homeowners out there: don't wait too long to call up restoration companies as it doesn't take long for water to ruin everything in your basement. read more

Yes, this company is as good as it gets. We had 11" of storm water runoff in my basement, and withing 2 hours of calling Pro Dry had somebody out to give me a quote and get a plan together. They were on time and every interaction I had with them was professional and plesant. They did fantastic work, removing all the wet drywall throughout my basement and cleaning up the mess that was left. They coordinated a dumpster delivery and cleared all my damaged stuff out. Mike even gave me some future waterproofing tips at the very end of everything. Although my basement flooding is basically my worst nightmare, Pro Dry made the process bearable. If I had to go through all this again, I would totally use their services. read more

5 Stars really isn't enough for them. They deserve more. My basement recently flooded due to sump pump failure. My big mistake was didn't choose Prodry at the first place, instead I chose a company that did terrible job. I was glad that I picked Prodry for my reconstruction alternative. Mike came to my house a day after the call, he immediately pointed out some unprofessional things the other company did, and gave me advise on how to ask for them to set up the fan for extra few days and refund. Mike will suggest you what they will do to restore your pre-loss condition. He is a truly professional. If your basement is flooded, I highly recommend Mike and his team. Please give them a call. YOU WILL NOT REGRETTED!!!! read more

Mike and his crew are the consummate professionals. They turned a disaster into what was probably the best home repair service I have experienced in the 38 years I have been in my home. Prodry repaired a basement ceiling leak, cleared mold, dry walled and painted. Pro Dry gave me a detailed quote and description of how the project would unfold. Everything proceeded like clockwork. There are so many positive things to say. I was always updated as to the crews arrival time. Everyone was on time. The crew was a joy to work with. Their post project cleanup was amazing. No drywall dust anywhere. Can't say enough good things about Prodry. They are the best!!! read more

I would give them more than 5 stars! I couldn't be happier with the level of service I got from ProDry! I have had them out for 3 different things and each time they have always done a fantastic job for me. Mike is very responsive and keeps in touch throughout the whole process asking if things are drying and if we needed anything else. I would highly recommend ProDry to anyone and I have. Ever person I've referred him to said he did a great job as well. I have all the confidence in the world in ProDry to do the job right! Having water issues is awful and really stressful, but ProDry makes it easy, just call Mike!!! read more

Prodry came the same day we called and were extremely helpful. They looked at our flood aftermath and said that it wasn't a complicated one and the cleanup was something we could handle ourselves. They tested areas with a water meter and gave us step by step instructions for what to do, assuring us that we could do the same things they would do and save our money. So in the end, we did not need their services, but the advice and visit were free and much appreciated. Their honesty and help means that we'll definitely call them again if we ever have a flood in the future. read more

We cannot recommend ProDry Restoration highly enough! From Peter (who worked tirelessly to fix up water damage in our home in record time) to Galena (at the front office who worked with us on all kinds of paperwork and scheduling to make it a breeze) - if you have something as stressful and anxiety-producing as damage in your home, these are the type of people who will not only do great work to fix the problem, but they will go above and beyond to put your mind at ease. No need to call anyone else - just have them on speed dial; I know we will in the future. read more

Mike has been amazing over the last few months helping us with our flooding and water issues! When my husband called he was out within hours to help us! He is professional and knows what he is talking about. He made many visits to make sure our house was dried out! He helped us also with our insurance claim and even came our when our adjuster came! He even helped my dad with a flooding issue and removed tons of damaged goods! I would recommend Mike and prodry to anyone having issues with water and flooding. read more

Five stars for ProDry! When we discovered several inches of water in our basement, our plumber recommended ProDry to remove damaged carpets and drywall and dry and clean what was left. Mike was on site within 45 minutes and couldn't have been more helpful. From filing the initial insurance claim to recommending contractors for the next phase, Mike was on our side the whole way. I hope we never need this type of help again. If we do, at least we know that ProDry will do a great job and treat us fairly. read more

We had quite a stressful situation when our roof began to leak and our association was not holding up their end of the bargain in fixing the roof. Mike was such a great ally for us. He responded quickly, brought his guys over to do the work, performed it well, on time and right on the price he quoted. His company worked with the insurance company and completed the job without any additional stress on our part. Would definitely recommend to anyone needing restoration work or mold remediation. read more

Our sump pump and back up sump pump failed at the same time during heavy rain and we got water in our basement. We called a few restoration companies and were told it would take a few days to come out and check the damage. We called Prodry and they came to our house in 20 minutes! Mike was extremely professional, helped us every step of the way and even came to our house to meet with our insurance adjuster. Prodry went above and beyond our expectations and we highly recommend them. read more

Both of our sump pumps died and we only discovered it when water started pouring into our basement. Mike was able to come out the next day to give us an estimate, and work started the morning after that. Mike and his team were fast and professional, and he came back every day to check on the drying progress. We hope to never need them again, but it's great to have them for this situation. read more

Our church had a water line burst in our parish kitchen. ProDry responded quickly to my distress call. Clean up was done and fans in place the same day. The build back was excellent. We had dry wall replaced, plaster work, painting, new ceilings, and new carpeting done beautifully! I would highly recommend them for the clean up and the repair work! Very professional and detail oriented. read more

Mike and his crew showed up on time, were very professional, courteous, and efficient. Mike helped me call my insurance and talked me through the conversation to get me the best possible outcome. His crew took care of my personal property in my house, and worked hard. Mike knows his stuff and does everything he can to help you out. I highly recommend this company! read more

Thank you proDry for your great services. Galina was very easy to talk to about what I needed. Mike came out to our house, inspected all the walls for mold, helped us decide what needs to be changed in a cost efficient way. They were very knowledgeable in figuring out the problems and he even helped in other things that we needed. Satisfied customer ! read more