Rafael is a godsend. My husband was literally stuck in the garage with a 8 inch gap on a Saturday. After calling dozens of companies, no one could make an emergency service before Monday. Luckily, I found Rafael on Yelp and he responded immediately and gave me an ETA arriving right on time. Looking at this ridiculous situation, he was able to figure out how to open the door from the outside guiding my husband to the correct wiring. After freeing my husband, he was able to fix the broken cable and put the garage door back on its track all at a reasonable price especially for an emergency weekend call. We are incredibly grateful that I would not have to put toilet paper under the door waiting until Monday for another garage door repair person to finally return my call. Call him. Affable and honest and ready to help when no one else could. read more

Profession-Als Garage Doors - Garage Door Services Near Me - Los Angeles, California

These guys are liars and cheats. Stay away! They don't do good work and they don't stand behind their work. They will not honor any warranties. They just take your money and leave. In August 2022 they came over to replace a garage door unit. Not even a year after installing the unit and the rail has fallen off. See the attached photos. I've tried contacting the owner multiple times but they keep ignoring my calls, texts, Yelp messages, etc. A 1-star rating isn't low enough to describe how awful this company is. I would stay away. read more

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I had Al's garage door repair the springs on a garage door for me. I spoke with the service repair guy and I thought he said $200 for both springs. He then advised it was an additional $200 for the labor. This seemed expensive to me but since he was there at my renters property I told him to do the work. Once he was done he called me back and advised that it was $250 for each spring plus the labor. $700 for what took the guy a few minutes to do. I told him it seems pretty expensive for springs for a standard residential garage door springs. He told me they were heavy duty. I still find the price extremely high. I should have got the bid in writing before I ok'd him to do the work and should have shopped around for alternate prices. Maybe I am wrong on this price but from looking online at prices for springs I don't think I am. I believe this company took advantage of me and due to that fact I would not recommend them. The company reached out and refunded me money due to the miscommunication over the price of the springs. I will say that this company responded, immediately when I reached out and was at the house for repairs in less then two hours. If it was not for the issue with misunderstanding what their prices were I would have been completely satisfied with the experience. read more

New garage system with custom door. So this is how it started. It was a Friday night around 5 pm and my current door just failed. It made a bunch of noises and the rollers fell off. Rafael and Ben came out within an hour and spent at least 3 hours trying to fix the system. My garage is complicated as it's on an inclined street. The guys worked their butts off to fix the situation. They never tried to upsell me. After 3 hours and hundreds of attempts, they told me I would have to replace the system because it was too far damaged. I completely trusted them because I watched them trying to fix the old system. I agreed to order the new door and system. A couple days later I had an estimate done by another company but they needed 13 weeks for the door to come in. This was unacceptable as I need a working garage. Less than a week later I have a brand new system installed and working great. These guys are fair and work really hard. I'm glad I chose their company. read more

Profession-Als Garage Doors - Garage Door Services Near Me - Los Angeles, California

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Terrible service upcharged me by $200 I had a 2 year warranty, I called and they told me they'd come. They never came and blocked me. If I could give 0 stars I would. Stay away from these scammers. read more

Profession-Als Garage Doors - Garage Door Services Near Me - Los Angeles, California

Ben and Rafael are awesome workers!!! Very Quick and reasonable price!!! I would strongly recommend this two workers. read more

Profession-Als Garage Doors - Ben and Rafael are awesome!!! Good job. - Garage Door Services Near Me - Los Angeles, California

They Endangered my Family Essentially, they lied, overcharged me and performed shoddy work that endangered my family I contracted Profession-AL's Garage Doors to do work on April 16th 2022. While opening/closing my garage door was making too much noise and I was informed that replacing the roller and hinges would fix the issue. I agreed to replace 9 hinges, 9 rollers and retention both the drums. This costing me 650 dollars. This seemed a bit high but I needed it done. Before the technician left, I informed him it was still a bit loud. He told me the main rod, that runs across the entire system was bent, and that was causing the loud noise. He assured me that it wasn't a problem. Not knowing much about garage door systems, I took him at his word. Two weeks later, the garage door noise was getting much worse. I ended up inspecting the corner brackets on the evening of 05/02 and noticed that one of them was severely bent. This was not damaged when the technician left. Please look at the attached picture. Notice how it was only a few inches from falling off the steel rod. If it had fallen off, it would have caused my garage door to come crashing down and could have killed a family member. My garage door is insulated so it is heavier than a standard door. 1st time I gave the company a chance to make it right. I called them the following morning at 9 am and informed them about my situation. I let them know the work was only done two weeks ago. He told me he would speak to the technician and give me a call right back. I waited until around 1pm and called back. He apologized and said he would give me a call back by EOD. He never did. 2nd time I gave the company a chance to make it right. I called their main line 323-794-8116 and explained what happened the following day. The gentleman said would speak to his supervisor and give me a call back which he didn't. 3rd time I gave the company a chance to make it right. I reached out via Yelp. They got back to me two days later when I kept on following up with them. By this time, I was pretty frustrated and had already had another company come and fix my garage door. I couldn't wait for them to show up and fix their mistake anymore. I asked for a refund for the work and they offered me a 100 dollar refund because the company had already invested time and materials in the job. I refused. I was pretty livid at this time because the new company was able to fix the loud sounds and showed me all the incorrect work Profession-AL's Garage Doors had done. I stood next to him the entire time so he wouldn't have been able to fake anything. The reasons below are why I don't believe I shouldn't have to pay for any work they did. 1. The receipt they provided showed they replaced 9 hinges, but the new guy said he could only spot 7 hinges that were replaced. They overcharged me for 2 hinges. 2. There are 6 hinges, 3 on either side of the garage door, that are supposed to be attached in a specific numbered order. Hinge 1, Hing 2 and Hing 3 on either side. They literally have a number stamped on them. Each numbered hinge has a slightly different offset so rolling up and down is smooth. I was shown was my left side all had hinge number 2 (Two of them are wrong). The right side had hinges 2, 2 and 3 (One of them is wrong). Noticed how I previously said my left bracket was bent...the left side all being numbered 2 is the reason. Since my garage door is heavy and the hinges on the left were incorrect, it bent the bracket and nearly came off. 3. The hinges the technician installed weren't even screwed in correctly. To mount the hinge safely, it requires 4 screws to be attached to the door. Two on top and two on the bottom. Please see the pictures where the bottom was missing a screw. What is more horrible is, I was show how you could literally turn the screws with your fingers. This means that it wasn't attached properly and overtime it would have come off and cause the door to come crashing down. I spoke to Rafael and provided a copy of the receipt and he denied that they did the work. I even sent a screen shot of the Zelle payment with the associated 323-794-8116 that I had sent them. He denied that was their number. He is a TOTAL liar. Please reference the pictures I've included. I Google searched them, pulled up their website and looked at their pictures of the shirt their workers are wearing. It all has 323-794-8116 on it. Companies can charge whatever they want and I was charged a premium price (2 to 3 times the going rate) Yes it is that much over. What frustrates me the most is I expect the work to be done correctly and not half asses to the point where my family could have been hurt because they saw profit more than the safety of two young boys under 5. If you have family, this isn't the company you want to be doing work on your home. I don't expect my money to be returned by individuals who clearly don't care about the safety of others they provide services to. read more

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I have an older garage in an older building. I didn't think a opener would be possible. Rafael contacted me within an hour of requesting a quote, and offered very reasonable pricing and next day service. He quoted me between 8 - 10 am and called me when he was 30 minutes out. The communication was amazing! Upon getting to my place Ben and Rafael checked out the garage and to my great appreciation Ben was eager and ready to get it to work no matter what! After about an hour and half, I now have a functional garage door opener and came away with an incredible experience. Ben is wonderful and kept assuring me when I had my doubts that it would be able to happen and Rafael's communication and follow up was on point. 10/10 would recommend!! read more

Profession-Als Garage Doors - Garage Door Services Near Me - Los Angeles, California

Metal wire on side of garage door keeps unhooking and it's only been 2 weeks. My garage door won't open up all the way. And got overcharged after being told a set price read more

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Sad to say.. this company claims to not subcontract but I received a technician who didn't even know who Rafael is. I have been calling the number to confirm this person and find out but no answer. My garage door has come off track now three times, after Rafael's other technician charged us to replace everything the first time (springs, cables, the housing for the cables, the wheels for the track.. it was very expensive and to have this happen at least one a year). I have called this company to have it fixed because I believe to be loyal to companies who do right by their mistakes and stand by their work. This last occurrence I phoned the company and haven't been able to get any answer from anyone. I text and they finally text back saying they would be out here by 11-1. They came on time but it was a different company who says they get subcontracted.. I attempted to call Rafael and no answer. The technician came and declined the job. Poor communication and you never know who you're gonna get to fix your garage. read more

I found Rafael and Ben on Thumbtack. Amazing guys. They arrived on time and provided the quote within minutes. Very reasonably priced. They replaced my weather seal and a bracket within 20 minutes. Very professional and knowledgeable. I absolutely recommend Rafael and Ben for any of your garage door service needs. They go above and beyond. If you need service or a quote on a garage door do yourself a favor and call them. I will definitely only be calling them back if I need anything done to my garage door. Thank you guys!!! read more

Rafael and Ben were incredibly responsive, professional, and helpful. They responded within minutes to my inquiry and took the time to see us immediately for an estimate/work. Very knowledgeable guys, easy to deal with, and efficient. Would 100 percent recommend them if you need help. read more

Responded to my request for information quickly and scheduled a technician to be there within a couple hours. Tech was knowledgeable and got the work done promptly. read more

This is an updated review Technician arrived earlier that what I expected and tried to fix the garage door however he just sold me the rollers for both garage door that did not fix the issue he tried to fix the issue but garage doors are still having those noises as we had before his excuse was "your floor is uneven" so trust me they didn't do anything, they charged me $520 and they keep pushing to get a cash instead of card and they won't accept check and that is really odd and raise another red flag , so stay away and find another company if you trying to fix your garage door read more

Garage door springs replacement. Refael arrived earlier than estimated time. (He called first to see if he came come earlier, which was really considerate)! He viewed and determined springs and coils needed replacement. Gave me the price and estimated time to complete. He was professional and not pushy at all. Explained and showed what work was to be done to ensure no surprises. He finished in less than an hour (estimated time). I would highly recommend this business!!! read more

Thank you Rafael and Ben! Your service was amazing. I got locked out of my garage door on a Friday night and I called AL's garage door service and they were able to arrive within 40 minutes of my call! Did not try to up sale me or anything! read more

Rafael was the technician/installer who came out to my home. He was totally professional. He arrived on time, explained exactly what he would be doing, and also provided me with clear instructions as to how everything would work. He was very friendly, patient and accommodating. I would recommend this company, especially this technician 200%! I am100% satisfied with their service! read more

Profession-Als Garage Doors - Garage Door Services Near Me - Los Angeles, California

Overpriced, shoddy work, and non-responsive once they get your money. If you choose to go with them make sure you request a receipt because apparently a zelle payment (to the phone number listed on this yelp page) is not proof and they will deny it's them. read more

Our garage door was not opening and closing properly. Ben was able to come out very quickly, diagnose the problem and fix the garage door within a couple hours. He was very professional, courteous and did a great job. I highly recommend his services and I will be using him in the future. Thank you again! read more

Rafael was very responsive, quick and helpful to fixing my garage door issue. I received a quote from another company and figured I would get a second opinion and called Profession-AL's. He quoted me over the phone (without hearing the other price) half the cost of my first price! He came the next morning and quickly got me up and running with my new system. He even gave me tips on getting it connected to wifi. Would not hesitate to use again or recommend to anyone! read more

They were very responsive and was able to do the repair right away! Garage door now works better than before it broke. Definitely would refer to everyone! read more

1. Response came within 20 min of posting my problem of broken garage door spring. 2. Their Engineer Roy came with all the necessary replacement parts. 3. After we agreed on price, he started to work and finished the work- replacing a pair of springs and wire rollers - within about 40 minutes. 4. It was such a pleasurable experience of getting rid of one of headache. read more

Rafael was the fantastic! I called him at 9am Sunday, my garage door was fixed by noon! Responsive, professional with excellent customer service!!! read more

The first repairman came exactly when estimated and explained the problem while he was not able to help us they had a team available within the next hour they could come and help fix the garage door. We have commercial springs on our door so they needed a special tool which the other team had. Working great now within a few hours of us calling to get the repair for what I think was very reasonable price. I would definitely recommend this group! Refael was extremely responsive and his team was great. read more

My garage broke early in the morning and I messaged Al's Garage Doors and they were able to send someone out within an hour and fixed the part with no problem. Thank you so much! read more

Stay away. They are not honest business. The guy told every single part need to replace and gave me cost 10X. For instance $5 part and ask me $50. Even I had to realign the garage door after they left. read more

Found them on yelp. Quick response time. I already had quotes from others and they are more than fair with better response time. They showed up the following day and Installed 3 new motors. After they left I noticed a minor problem with one of the tracks. They came back the following morning and got it fixed immediately. Ben and Rafael were great to deal with. read more

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The service was fast and reliable Avi the technician was a real professional thank you so much read more

greatttttt service! came out just 40 minutes after my call! Ben andRafael diagnosed the problem so quickly and got it back to perfect condition at no time! read more

Profession-Als Garage Doors - great service - Garage Door Services Near Me - Los Angeles, California

Your rep wrote this not me. And as far as I'm concerned you guys really suck. A complete Rip off One of your so-called techs had a fucked up attitude. I have a much better company working on my door all because you're guys didn't do a 100 % job no springs wrong rollers wheels they left the door worse than it was before. Sad but true I wouldn't recommend or refer you guys to know one. Precision Door Service is number One all American door company. read more

Al's Garage door opener professionals Great service available 24/7 ...and no problem is too small , they are excellent at diagnosing the problem ...my garage door was not opening consistently and one day it wouldn't open at all....and I couldn't go to work ...they were there ina few hours...and they replaced the opener and the rollers ..they were honest and didn't offer to install anything that I didn't need . In fact the opener they installed we found out a few days later was opening on its own ...thy came out and determined it was a faulty piece of equipment and they replaced it with a new one ..no extra charge it works perfectly now . No unexpected spontaneous opening any more. The installers were.. very nice and even gave me a senior discount. read more

GREAT service! So happy to have come across Ben. I contacted him regarding the issue I was Having with my home gate and he was able to make it out the same day AND resolve it in a speedy manner! Definitely recommend read more

When I check for reviews on a company, I get very suspicious if all of them are five star. I think that the person posting the review must have been given something for the review which I see as a dishonest & false Yelp. Profession-AL's Garage Doors had a couple of non-5 Stars and that actually caused me to value and read the real 5 star reviews that were posted. You can't please everybody; and that's a true fact, but you can do an excellent job and get a true review. I'm glad I chose Refael to install a new chain driven LiftMaster door opener to replace the broken Sears opener we had for years. Rafael was extremely conscientious to do an excellent job for us! He even came out to install it on a Sunday and within two hours he was on site quickly to do the install. He was fast, polite, professional, courteous and anxious to please with every detail requested. I will recommend Rafael to all my clients and friends. And his price was the best one I found out of five quotes. Thank you Rafael. I hope your business really takes off because you are a real asset to the business world. Excellence and honesty and a fair price will push you to the top of your profession. Keep your fairness and don't get greedy! It will all come to you once the word gets out and I'm happy to help that happen with an honest review. read more

Do not call these guys. Absolute joke!!! They serviced my garage about a month ago. Tried telling me I needed a whole new garage door to begin with instead of putting it back on the track and adding a strut. Then tried to charge me 600 dollars. Finally agreed to 350 but how you can go from 600 to 350 is beyond me. They then finished in exactly 5 minutes and were out the door. They didn't check the door out or anything. So instead of altering the structure of it they left it ready to fall right back off the track. Which it has now done. And because I don't want to pay for their sloppy work a second time they ignore my calls and or keep making excuses. Scam for sure!!! Thanks for nothing guys!!! read more

My garage was not working with the remote and it wasn't the remote battery because I checked. I was only able to open it manually but was concerned because I did not have the key to lock it. The AL's Tech came and just pulled a string and viola the garage worked. Apparently I some how pulled it to manual‍. Given this was the estimate visit he was kind enough to not charge. Highly recommend. read more

Saved my butt and some when I needed a garage door repair in a hurry after it was crashed into.

On December 29, 2021 they came to our rescue. We were grateful although it required a lot of part changes and was expensive (over $1300) we were relieved they were able to fix the track.. we were told to change the wheels on the track to longer ones so they won't come out of the track again, Which was over $200 . We did so and the technician, Benjamin, said they won't come out now since they are the longer ones.. when he completed the work he told me we have a warranty for a year.. any problems just call him and he will take care of it for free and anytime of day.. 91 days later the same roller area comes off the track.. I call Benjamin thinking he would Honor his word.. not only did I have to stay outside for three hours till he arrived, when he finally arrives he then tells me it's gonna be $100 for him to fix it.. I told him what he said at the end of our initial visit. He claims it's been four months so my 90 day guarantee is over.. I explain he told me I had a year. After some arguing between us, I had to agree to the fee due to needing the garage fixed. He then proceeded to go in and fix a cable he supposedly fixed the last time.. this repair better be for longer than another 91 days . Our initial visit, We chose them because of their quick response but I would do more homework if you have the time. Update/. Correction. On days since broken. Calendar days we were in the 90 day window.. February has only 28 days. Technically today would be day 90 Update #2: owner of company, Rafael, contacted me and immediately made amends for the problem. He was very attentive and listened to the needs and issues that I had. Assured me that any further problems he will handle personally. read more

Needed work on our garage door. They work with your schedule, arrive early in the time window agreed upon, and go straight to work on the problems. Would definitely repeat business, and would recommend! read more

I needed to replace a garage door spring. I checked on yelp and put out several requests for a quote. The first appointment was with Al's Garage Door. The technician came out and met with my wife while I was at work. He quoted $260 to $280 per spring for a total of $520-$560. He said the price difference was for cheaper Chinese springs or better American made springs. My wife called me and put me on speaker for the quote. I told her it was too high and to wait for another quote. The tech said he made a phone call to his boss and then told my wife he would do it for $380. My wife called me back and told me the new price and I told her to have him do the work. He replaced the springs and advised my wife we needed new drums and cables for an additional $150. My wife called me and I told her no because I saw they looked fine. He then told my wife he was going to lubricate the springs for free but they normally charge $150. The tech then tested the door and it was working well. My wife then saw him playing with the Genie opener and then all of a sudden the garage door stopped working. The tech then told my wife that the Genie opener was cheap and poor quality. He went on and on about how cheap they were. Before he began to tell her how much it would cost to replace it, my wife cut him off and told him that she saw him playing with the Genie opener and it stopped working. She told him she wouldn't pay him unless he fixed the problem. She became upset and began to yell at her complaining that he doesn't work on Genies because they are cheap and doesn't know what's wrong with it. A few minutes later after he played with it again, it suddenly started working again! I arrived home just in time for the bill and saw the bill. He said it was $380 plus $200 for labor. My wife told him that wasn't what they agreed to and he said the price didn't include labor and that he had told her from the start. He continued to argue and called her a liar. I stepped in and told him the problem was that he never brought up the additional labor cost until after he completed the work and gave us the bill. He began to say my wife was a problem and he had told her the full price. After some arguing, he said he would take away the labor cost but he would not give us a warranty and to never call him again. I went to go look at the work and as we were walking, my wife loudly said to me "let me show you what he tried to do!" The tech heard and followed us over to the garage. My wife pointed to what the tech had touched (the garage door disconnect lever) and I instantly knew he tried to trick my wife into another additional service fee! Pulling the lever would disconnect the garage door from the opener which would cause the door to not open or close. Connecting the lever would reconnect the door to the opener and bam! The garage door was operational again! I couldn't believe it! The tech came over after hearing our conversation and apologized that we were not happy and tried to smooth it over. He tried to take advantage of my wife from the start, not realizing I would be home before he was done! He treated my wife horribly, lied to us, and then called her a liar, yet somehow thought he could smooth it over at the end???It was the worst experience we have ever had with any company. I looked at the receipt to call the owner to complain and saw that the receipt had a different company name. The receipt said "Garage Door and Gate Repair" and not "Al's Garage Door." I called their phone number to complain and inquire about the differences in the receipt and online company name and a female answered and advised me it was the same company. The woman I talked to over the phone had the same very thick accent as the tech that was at our home. I complained to her and all she said was "sorry" and nothing more. I then realized complaining to them would be worthless because they must all be family and fully aware of their unethical business practices. My wife obviously asked me how I ended up picking them for a quote and so I began to look at their Yelp reviews and saw two almost identical complaints describing what we had experienced. Please be aware of their unethical business practices and do not trust them in your home, specially if you are a woman. I would never trust them to come to my home ever again! Yelp! Please take notice! I'm attaching a copy of the receipt he gave us. read more

Profession-Als Garage Doors - Receipt with different company name other than Al's Garage Door! - Garage Door Services Near Me - Los Angeles, California

did a good job replacing my broken spring, very nice guy's and friendly dont mind doing business with then again