Canceled twice. wasted vacation time on Wednesday and my Saturday. I actually feel bad for the…read morereceptionsit. You can tell she has this happen a lot and it must not be fun for her to be the one having to let people down.

Company never showed up. Cancelled first appointment because of a supposed equipment malfunction,…read moreasked if could come the following Tuesday and it would be half off. I said yes. Get a call two days later saying they couldn't come that day because crews weren't in the area, and asked about Friday the 27th at 9am. No one showed up today, called company, got voicemail, no one has returned my call, sent e-mail and no one has replied. Now I am weeks behind on getting my Chimney inspected and cleaned.

Hired to do clean my gutters, said he didn't have the equipment and thought it was a Chimney…read morecleaning. Said he would come back the next day. I wanted to get it done, because there was few days of warm weather and the leaves wouldn't be frozen. Never made it back and two days later it snowed and couldn't get it done until early march when the roof thawed.

Arrived on time. Friendly and completed the job as agreed to. Mindful of keeping the area clean…read more Thank you.

I have used them to do chimney sweep service last year. I just called to set up the 2026 summer…read morecleaning. The office side is 5+ star, they schedule and set up call very easy and send confirmations by text and email. Last year the service was excellent, hope it's the same this year and I will update the review.

While one young man cleaned my chimney the other unhooked my dryer without permission and tried to…read moresell me things that I didn't need. It was a terrible experience.

Everything about my experience with Midtown Chimney Sweeps was prompt and professional. It was…read moreeasy setting up an appointment online, and I received a phone call within the hour confirming my services. George did a thorough job and cleaning. Most importantly he taught me how (new to wood burning fireplaces) how to have a safe fire and maintain a clean chimney. $200 is a lot of money, but now I know I won't burn down my house and have a fire in my beautiful fireplace.

We had a contract. I paid half down. He came out after 3 delays to do the work. He decided he…read moredidn't want to do it and then said he wanted 60% more to do the job. We got almost all of our deposit back, less $100 I offered for his time. I was very upset and apologized for my words. Sick of contractors who don't keep their word.

Top of our chimney was crumbling, bit were falling off, and it was missing a cap. I was told it…read moreneeded a liner by a place. I got quotes from a few places, and affordable masonry was not just the most reasonable but also clearly an honest company. They were clear, candid, and communicative through the whole process. Explained clearly what the problem was and options for fixing it. Clearly laid out the price and timeline. Had the right tools for the job and didn't cut corners: he rebuilt the whole top of my chimney, and brought in scaffolding and everything to do it. The price was right. In the end, the results of the job are awesome.

Never showed up the first day. No explanation or apology. Gave him a second chance the next day…read more Set time for 2:00pm. Showed up 1/2 hour late, again, no apology or explanation. I decided then not to use his service. He then called me a needy mo;$er fu$&er, jumped in his truck and left. I will never call him again.

I have used Northern Chimney now for four years they installed my woof insert done a beautiful job,…read moreand he is always available. If I have any problems, I would highly recommend him. He is very reasonable and personable.

Used them for several years to clean chimney with no issues. This year, to beat the rush, I called…read moreto schedule in July and got a date in early September. The day before, they called to say that I was the only appointment on that day in my area, and they wanted to reschedule to mid September when they could group several appointments together in my area. Ok, that's well before the heating season, no problem. Then, a couple days before the second scheduled appointment, they called to say they had a covid outbreak among their staff and wanted to reschedule to late October...two months after the original appointment! I called a different company and they came out two days later and did the job.

We have a woodburning stove. I run my fires hot, but decided to have it cleaned after a very…read morewoodstove winter. The technician and the back office said I was getting tier 2 inspection(which includes a video scope) for a 10% discount at $315. When the techs arrived, they said they could not inspect with a video. I called and inquired as to whether this would lower the price. "No". Ok. They had to move my stove, which rests on granite tiled floor. An awful grinding noise, (which I should have immediately called out). I wanted the techs to show me how dirty it was and their first pass had just a bit of creosote. But they made sure to mention that it was "really" dirty and that I should schedule once a year. Ok. But, I used to do my own at a previous home and compared to that, it was NOT really dirty by any means. They were done in 10 minutes. Pushed back the stove and I paid them cash. In doing so, they charged me $300. Thank you. However, when they left, I gave everthing a closer look. The original debris that came out of the pipe was still on the floor behind the stove (Are you kidding me? Your vaccuum was right there and could have sucked this up in under 5 seconds) and then I noticed the crazy scratches on the granite. I called back office; sent in photos and explained what happened. I demanded a fix (Not rocket science, as the stone has to be sanded and polished), but is it my responsibility to do the job correctly that I paid $300 for)? The back office asked me if I had pictures of the floor before the techs scratched it? Ah, no. Supposedly I'm to expect a call back from the owner. Been a week and 1/2. Crickets.