Randy helped diagnois the issue with our radio super nice and helpful. He checked the electronics out and was able to tell us exactly what the issue is read more

Got excellent customer service over the phone, but didn't make it in time before they closed. I've heard really good things about them and so far so good. read more

Had a bad experience with a place in Grants Pass trying to get an Amazon purchased dash cam installed in my truck. Ended up talking to Progressive Audio and they were great. Very helpful over the phone, available to do the work right away (unlike the other guys) and would take an appointment over the phone. They got the work done to my specs, in less time then they estimated and at low end of cost range they gave me. Their store is clean, neat, spacious, well organized, and you feel like you are dealing with professionals. They have enough room to fully pull vehicles including full size trucks inside and close the garage door while they are doing their work. Well worth the drive from Grants Pass. Highly recommended. read more

I went in and had a long conversation about what I needed for my car. The technician seemed to be interested in doing the work but ended up not ever getting back to me. read more

Brought in my 2015 Yaris to get a third party keyless lock installed and they did an amazing job! Took about 3 hours and ended up working perfectly! The price was awesome too! Great and kind staff! read more

I live in Grants Pass. I searched the internet and yelp looking for the best place. Found Progressive Audio to be. As soon as I walked in, found they are fully stocked with lots of products! Salesman walked up after I walked around a bit. Which was nice. Because I don't like being pounced in as soon as I walk in. I told him what I wanted. He showed me a few radios. I asked questions, he answered them right away. Great part was, I had them installed that day, at a great price!! Plus they gave me a great recommendation to another local business, that saved me money. Very happy with them! I recommend this place! read more

Top tier service as well as selection of product. These guys really know their stuff when it comes to speakers. The inside of the place is well kept and the display of their products is professional yet badass at the same time. One of the best here in Medford for sure. They've got a reputation of being the best from what I've heard around town. I can definitely see why. read more

First off I love the staff at Progressive Audio, they are and always have been super welcoming and very knowledgeable. I stopped by there last weekend to get some input on an idea I had and the help there was phenomenal. If the managers at progressive Audio see this I would strongly encourage you to lower the temp in the place. It was very uncomfortable while I was waiting. Inside your store was very warm and muggy and thought I'd pass that along. Other than that, I love your company and will always refer friends and family to you. Thanks for all you do. read more

We had a backup camera and screen installed back in 2013. Recently the adhesive holding the screen to the dashboard, gave up the ghost and the screen fell over to where it was unusable. We took the truck back to have them fix it. They removed the screen, cleaned the bottom of the screen holder and the dashboard, applied new adhesive, and replaced the unit back on the dash. Total cost: $0. Even though it had been six years, these guys stood behind their product and service. Great service!!! read more

I went into their business yesterday to look at replacing my stereo, I have a 93 Del Sol, which I love...the person that that I talk to wasn't very friendly, and was a little cold..I don't know if it as because I'm a older person and not coming in for a $1,000 sound system..but I have to say the installation was perfect..very happy read more

Originally asked for an after market alarm, then decided to get remote start also. They accommodated. Anyway, next day rough idle and got highly discouraged it would be a hassle. Called them, they were very cool about making sure it wasn't their fault. A hose was removed; they solved it in 30 seconds! Sean/Shawn was the installer and who rechecked his work and found the hose issue. Very awesome guys, glad to give yet another 5 star review! Alarm and remote start works flawlessly! read more

Nice touch that after they installed my stereo they set my station to the same as what I was listening to when I drove in.

I took my son into Pro Audio for his birthday, to get a sound system for his car. We had approx. $600 to spend and the system we wanted initially was about $800. We asked about possibly picking a less expensive component and they became nasty, and showed us the least expensive piece of crap rather than something that might not be the top of the line, but decent and within our price range. Ultimately, we told them we needed a few minutes to go check out best buy but we would call and let them know either way within 1/2 hour as we had an appt. with them for installation at 3 pm. We ended up calling them back in 15 minutes at 3:05 and said we'd like to go ahead and buy their system and we would be back in less than 5 minutes. They said they wouldn't be able to honor our appt. We asked if someone had come in and gotten our slot, but they just said they wouldnt have time even though it was only minutes after our appt. time. Evidently they felt we should penalized for considering going elsewhere. They knew it was my son's birthday and he was excited and that this was a big deal to him and they were dismissive and rude. As he was on the phone with the rude salesman, BJ Cardinal, I discovered Diamond Audio which was only like two doors down.... We went in there where the man was so helpful that even though we didn't end up spending less, he helped us maximize our dollars and was open to our bringing in an outside deck to go with an even better sub and amp system. It's amazing how much difference good customer service makes. If you are looking for an audio specialist who cares if you are happy with your purchase, don't go to Pro Audio. read more

Just wanted to give a shoutout to "BRANDON" and the installation techs at Progressive. I had scheduled an appointment to have some equipment installed that I myself was providing, sometimes dealers and aftermarket shops frown upon customers who aren't buying "their whole package deal." Brandon was helpful over the phone, and these guys just know what they're doing. He quoted me a price over the phone, which was just an estimate based on what I was describing. Turns out, I did not pay a single dollar more than what he told me over the phone. Can't say everyone will have this luck, but I was prepared for a $40-50 "complication" and these guys are straight up. Install was clean and professional, you get what you pay for, and by the way, they had it done an hour sooner than expected. Thanks Brandon & Progressive. read more

Very happy with service received. The Stereo in my car stopped working, I could see that the radio and CD were functioning but there was no sound coming out the speakers. Called Progressive and asked them if they could help, they said yes and I set an appointment for service. So twenty minutes later my stereo was working they had step by step recommendations for improving the sound in my car. I had a bill for $20, gave them $25. Next step replace old speakers than upgrade stereo as I can afford it. read more

I don't leave reviews often. Mostly because I don't feel like a business deserves five stars if everything only went the way it should, but I also don't believe it deserves to get knocked down any stars either. So it takes something special to motivate me to write one. I know from experience how intimidating audio shops can be if you don't know anything. Car audio equipment can be expensive, and after you hand the money over, strangers are going to rip your second largest investment apart completely. It's hard to trust that these guys you've never met really have your best interest at heart when you aren't sure about brands, watts, hz, etc. Then you walk in the door and are overwhelmed by entire ROOMS covered in different speakers. The ONE thing I can't stand is seeing shops take advantage of people in this exact moment who don't have time to learn all about audio and just want their cars to sound good. This is where I watched Pro Audio really blow their competition away today. This is honestly what I saw as I waited for my truck. I have never seen any audio shop that runs this well. Not only is every single employee friendly and helpful to the customers, (whether they buy a switch or an entire system, the treatment really doesn't change,) there is a definite vibe that these guys are all actually friends and hang out outside of work. You might think it's a bad thing, it means lot of goofing off in and around your car, but it's not. It means that if someone has installed something in your particular make and model and knows any tip or trick to make it a better install, he has no problem ducking his head in and showing the guy doing the work, and the guy working genuinely thanks him, and instead of anyone guessing about anything, they'll ask out loud and someone will almost always know the answer. Not that questions happen often, but in a lot of shops, egos run high and there is too much peacocking involved, and you, the customer, may not have the best install you could. You have the best one that ONE guy could do, but at Pro Audio, you'll leave with the best they ALL could do. Everyone I saw, from the kid who was just getting some tweeters for his car, to the guy having a 5k system put in his wakeboard boat, was smiling and laughing as they waited. Do you know how hard it is for someone to smile before they hand five thousand dollars to ANYONE?! For the record, I have no affiliation with these guys. I don't even live in this city, I didn't get any deal to write it, in fact they have no idea I'm doing it. I have all jl audio products in my truck and they were the dealer I was closest to, and I needed something on the road, it was supposed to be a quick stop, but seeing how these guys work, Ill really make the long drive just to not have to worry about anything, because trust me, it's a rare feeling with this industry, and I had to let you know. read more

I don't usually write bad reviews but I'm kinda miffed about this situation so I'm going to. Also, my initial encounter with this store occurred around march 2016. I realize it's been awhile but everyday I get into my car and TRY to enjoy my stereo, I'm reminded of what a shoddy job was done on the installation. So here's the story. My wife got me a car stereo for Christmas. She got me all the parts I needed from Crutchfield to do a self install because I wanted to do it myself. I've never done it before but I've built computers before, no problem, right? Well, it was more difficult than expected mostly because the instructions were confusing. Anyway, I just told my wife I'd get it professionally installed instead. Months go by, it's march, my birthday month and my wife takes my car to get my stereo installed at Pro-Audio. Everything sounded great! Except 2 things: 1) they didn't hookup the steering wheel controls right and 2) All of a sudden I now have a rattling mid-range speaker in the back that I never had before. My wife asked them if everything worked good and they said yea except I should probably get a new back speaker, it rattles. So, I decided I could live with the rattling speaker until I could afford to get a new one but I wanted my steering controls to work because my wife spent money on the kit for it so it should work. I went back, they fixed the steering controls, no charge which was great. A month later, the sound starts fading from front to back randomly. It goes back and forth. It worked great for a month. How does this happen? Now I gotta find a place that will fix this and not give me crap about buying a new piece of equipment from them. I guess I can buy a new speaker that'll replace my rattling one. Won't be coming here anymore. read more

Highly satisfied. These guys are much better than any of the "big box" stores in the area. Not only do they know their stuff, but prices are great as well. They had my car in and out within a reasonable time frame and installation was professional. Highly recommend these guys for your audio needs. read more

After a mechanic worked on our car, we discovered he had unhooked the battery and we lost all of our data in our GPS/Radio system. Directions, Backup Camera, radio station settings....all gone. It was back at the original "Initial Setup". Since it had been 2 1/2 years since we purchased the system from Pro Audio, I reluctantly called to see how much they would charge us to set it back up. I spoke with Nick...."No problem, come on in anytime and we can set it back up for you....No Charge!" WHAT?? This never happens, at least not to us. I'd recommend Pro Audio to anyone and everyone! Best customer service! Thanks again Nick! read more

Amazing service. Everything sounds great! And my sub, which I bought used from a friend blew today. And I called them and they cut me a deal on a j&l 12". And no install fee. Amazing place. Doing everything through them. Highly recommended! Amazing people and prices. read more

Thanks again Yelp reviewers!! I found this place based on Yelp recommendations. Very precessional people. I highly recommend..!!

I decided to have a new car stereo installed in my truck. I shopped the two local car stereo businesses to compare them. After just 15 minutes at Pro Audio, it was evident to me that they really had the knowledge and level of service that I was seeking. I had left the other local business quite disappointed and discouraged. The sales rep (Scott) took the time to patiently answer my questions and concerns and to look closely at my truck to assess and address any possible installation challenges. They also called me during the install to discuss an obstacle they encountered, and how to remedy it. Upon completion, Scott sat with me in the truck and ran through the various features of the new stereo. in all, I felt confident in their capabilities & professionalism, that the prices were fair, and will certainly return for any future car stereo needs. read more

Hands down the best car stereo shop in the valley.... They were very Helpful and knowledgable about their products.They were happy to answer any question i had and went above and beyond to build my system exactly how i needed it.Couldn't ask for more friendly and professional guys to do business with! Would recommend PRO AUDIO to any one in S.O. read more

I had an intermittent short in my car stereo. These are normally very hard to find. I spoke with Scott and made an appointment. In less then an hour they had found the short and repaired it. Scott was very professional to work with. The store is clean and very well organized. The price to repair the short was very reasonable. I highly recommend this business. read more

No such a friendly place. Curt and short. Had to cancel appt, and not notified of a cancellation fee, even though asked upfront in the event it might happen. Look elsewhere for better sales and more upfront disclosure - my recommendation. Not to return and I recommend you do not either. read more

faulty deck..... did not have one in-stock to replace with (alpine even said it was faulty)... they left speaker spacers scotch tape to the front on the speakers causing major distortion.. some how my window track come unbolted and was bouncing around??? they wired my amp up through the factory wiring harness (too small gauge can cause resistance and heat)...??? they told me the guy was still in training, why is he installing my 1200$ stereo if he dosnt know what he is doing..... I WAS ROBBED!!!! read more

We purchased a stereo, along with front and back cameras for our 2005 corvette. Brandon helped us pick out what we needed and we were not disappointed. Unfortunately we started having some issues. Brandon stepped up and the shop installed another head unit and said that they would make it right. Again unfortunately since it was winter we did not drive the car until we moved up to Lane county the following spring. Upon starting to drive it again the original problem reoccurred. We contacted Brandon at Progressive Audio and a shop over in Eugene who we did some business with. The two shops knew each other and were able to work out a compromise where the Eugene shop would take care of it for us so that we did not have to drive 3-1/2 hrs back to Medford for the repair. This was over 1-1/2 years since our original purchase and 1 year since the new headunit was installed. When it was all said and done it was a software issue the manufacturer corrected, but more importantly, they kept their word and made it right. That's service! read more