Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Mediocre job. Terrible warranty and customer service. I contacted them to replace the windshield in…read moremy 2024 Frontier. They damaged some of the trim and installed the moulding incorrectly. When I called to have them come back to fix it, they sent the same tech who screwed it up in the first place. He said, "that's just how it is, nothing I can do." So, now they won't fix it properly. Stay away from these guys, they will damage your car and not honor their warranty.

I needed to replace my windshield and checked out several companies on Yelp and Mr Glass - Edgar…read morewon me over with his responsiveness and having the best price to boot. We texted for a bit before making an appt. Edgar arrived on-time and finished within 40 minutes. Excellent quality work.

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

So I bring my vehicle here after I'm hit by a 16 yr old (Allstate recommend) and they have my…read morevehicle for better part of 12 days I get a call today saying Allstate is totalling me out to tune of $2,200 with a buy back of $350. (Photos included) 2006 jeep commander. Once I get off phone with Allstate I call the shop and say they totalled me out can you tell me what estimate was they zeroed it out so can you fix the hood bumper core and grill and I'll pay out of pocket. Said no once Allstate totals you out we won't touch the vehicle. So because maybe $500 in junkyard parts and a couple hours of labor y'all won't even repair my vehicle for cash? So much for the small man and keeping the man down

Someone hit my car while it was parked and my insurance recommended Gerber, in South Holland…read more I was concerned about repairs, but Gerber did an excellent job in a very timely manner. Ashly and Chris at Germer's South Holland location, were professional and told me what I needed to know and everything worked out fine. By the time things were completed, my car looked much better than BEFORE the accident. Even though the damage was in the rear on the left of my car, the whole car was detailed and tiny scrapes I had elsewhere were removed. Thanks for the excellent work. Now if only Gerber could apply a repellent all around my car so bad drivers won't hit it again.

They did an amazing job! Had my windshield done in an hour! I would recommend this place to anyone,…read morethe price was in my budget an amazing Deborah Williamson

My wife needed a windshield for her new Ford Explorer, and they were able to accommodate her…read morethrough her State Farm insurance with a brand new factory windshield install in about an hour, including the calibration

December 27, 2024 I took my vehicle to City Auto Glass & Parts to get my windshield replaced. They…read moretook about 8 hours to replace my windshield. When I went to go pick up my vehicle I noticed there was a series of issues and problems. I told the shop about it and they told me to bring the vehicle back and they will take care of it. The same day there was a piece that broke off of my car after the repairs which added dings to my hood. And scratched up the top of my car. The shop was made aware the next day and was told again about the issues. The shop told me again to come on Monday and they will review. Sunday of the same weekend came around and the rain started to get in my car. I tried calling the shop again but they were closed. Monday came around and I took my car to the shop they replaced the piece that was broken with another broken piece until my "new piece" came in. In addition to replacing to replacing my windshield. And acknowledged that they will take care of the repairs for the paint that was scratched. They told me to only come back when the new trim piece came in. Everytime I have had to come to the shop I had to take an uber home as they worked on my car for more than 2 hours. When I brought the car back they owned up again to the issues replaced the trim piece and gave me a $50 refund for all of the Ubers that I had to take because I could not leave my car there as they did not want to be liable for additional issues. I pointed out to the shop the scratch's and excess glue on my car and they kept insinuating that the glue and scratch's were already there WHICH WAS NOT THE CASE. I have pictures of what my vehicle looks like before the car was taken to the shop. They confirmed with me that I can take my car to a body shop of their choice and they will take it from there. When I went to the shop and dropped my car off taking another uber home I got a call first thing in the morning the next day notifying me that my car was ready for pick up. When I went to go pick up my car, I noticed that the glue under the windshield smeared in with the paint and I brought this up to the body shop that my car was at and they told me that it smeared because of the wet glue. I was furious and they just painted over the scratches. I was told that I had to take to the shop I took my car too for additional assistance. I went back to City Auto Glass and they told me that it looked fine that nothing was wrong with my vehicle smeared paint and all and I had to deal with how it looked. That they would not take my windshield and trip apart again to redo it. **Disclaimer it has been raining and snowing since the damages occurred. Now there is corrosion on the car for the chipped paint that was painted over, glue all over the car, I can hear wind coming in the car from the last trim piece that was replaced and one of the trim pieces are broken. I have gotten several quotes to get my car fixed anywhere from $2,500-$5,000 coming out of pocket. I am outside of the labor warranty of the shop and per our last conversation the vehicle looked fine not owning up to what is going on now. So my vehicle is just damaged now without a proper resolution. DO NOT COME TO THIS SHOP. also they would not give me my money back.

Went for an alternator, great customer service and good quality parts, cheap prices!!!!!!read more

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

I had an appointment for 8 on a Saturday. I was late so I am sure that is why he took another car…read morefirst. But he took my vehicle in the back right away and started to work on it. It is a lot more labor intensive than I thought. It took about an hour and a half, but he was courteous and told me everything that was going on and gave me updates as to the progress. Great experience by a true professional.

From the owner: Quality Auto Glass Repair and Replacement, Free Mobile Service. Call for a Competitive Quote!As a…read moreleader in the Auto Glass Replacement industry, Glass America upholds the highest levels of quality craftsmanship, and consistently maintains a proven track record for excellent customer service. Glass America is one of the largest independently-owned automobile glass replacement and repair companies in the country. We offer a complete line of auto glass repair and replacement services for vehicles all years, all makes and models, foreign and domestic, commercial or passenger vehicles. All technicians are certified by Sika Adhesive Systems and LYNX Services. All auto glass installations and workmanship will meet or exceed the AGRSS Standards, and have a national lifetime warranty. At Glass America we use only the best quality replacement glass manufactured by only Original Equipment Manufacturers (OEM). "Quality means safety, and safety means everything.

While driving my recently purchased car on the expressway, a pebble hit my front windshield and put…read morea small hole which unfortunately two small cracks started forming. I knew it was going to keep spreading & wanted to get it repaired. I remember hearing the "Safelite repair, Safelite replace!" commercials so I went online and made a repair appointment for them to come to me on 1/6/26. You can also go to their shop but I didn't want the crack to continue to spread. You can also choose to have the windshield replaced if you're crack is more than 6 inches. When you go through the process, they set it up so you can pay for the appointment in advance - I chose the repair so I paid upfront but you can pay at the appointment. On the day of the appointment, I got an email letting me know who my tech would be which was Corey. He called me on the phone when he was near my residence. He pulled up in a Safelite van. Corey was a young guy. He got out of the car, looked at the windshield and then pulled out a dollar bill and put it against the crack to measure. He then said "I've got bad news, this crack is a little over 6 inches and Safelite won't repair it with a warranty, you need a full replacement". Nobody wants to hear that, not much empathy given. Then he shocked me what he said next. He said "Safelite won't repair but I do business on the side and I can do it for you but there won't be a warranty" Just by curiousity, I asked him how much does he charge and he told me "half of what you paid". I have a luxury vehicle, why would I ever do that? Plus, he is taking away business from the company he works for. I asked him what would be the cost for a full replacement. Then he had to get on the phone, to get an estimate. I had him send me an estimate of the replacement to my email. I wanted Corey AND his dollar bill used to measure to leave as soon as possible because after that, I didn't trust him. Shortly thereafter, I got a call from Robert, a customer associate at the Oak Lawn, IL location who quoted the replacement estimate. I made sure that I was going to get a refund for what I originally paid which I did. After that experience, I did not want to use Safelite, PERIOD! Why are you using a dollar bill to measure windshield damage? Safelite won't provide a tape measure or a basic ruler??? Unprofessional. PLEASE NOTE: when you get a repair, they use a grey resin to stop a crack from forming, I was told that the cracks would still show. They don't explain that to you on the website. Why would I pay for a repair where the cracks still show? That's GHETTO, count me out. Safelite may be a good business but Corey as a shyster representing them messed it up for me. I ended up giving my business to someone else.

Received a chip in my windshield again from those pesky rocks which this time spread rapidly. Went…read moreback to safelite but had to replace my windshield this time . I Was told I would be spending a few hours waiting for my vehicle but 45 minutes later I'm driving away with my brand new windshield. My vehicle has driver assist and I have had no issues.! Perfect again safe lite !