Crystal is AHmazing! I love how she takes the time to explain to me my skin, it's changes and…read moreneeds. I walk out glowing and feeling so good about my skin after my HydraFacials.

From the owner: Simply Refined Skin's mission is to embolden those seeking to change their skin to know they don't…read morehave to do it alone. Through consistency and compassionate support, you'll be able to achieve your skin goals and feel comfortable and confident throughout the process.

Ligia cuts my hair and my daughter's and we've both been very pleased. She listens to what you…read morewant and does a great job. I look forward to trying out their spa services soon.

Sorry if this is a repeat- I can't find what I wrote when I checked in but want to make sure Spa…read moreFiorella gets props for being as awesome as they are. Heather does waxing for me and she is so meticulous and talented- I couldn't ask for a better job done at any price. I have had two massages with Ann and both times she has exceeded my expectations and personalized the massage to be exactly what I needed. I couldn't ask for better quality and as a bonus I find that their prices make them a superb value. The gentleman at reception is even awesome. They all treat people with the utmost care. Love Spa Fiorella!

purchased gift card and tried to contact crickett moore for months and only got ignored phone calls…read moreand texts. scammed my mother out what little money she has and never wanted to provide services or even give the basic human courtesy of an explanation or response. Talked with the landlord and she assured we had the correct phone number and that she was in contact with crickett. Yet she would not return any of our numerous phone calls and texts. She never provided the services my mother in law purchased on Christmas and never responded to any inquiries. sad how people take advantage of others these days. She also has a history of fraud and DUI. Would not trust this woman. Located at Bello Spa in Westminster Md.

The best holistic spa around. Cricket is always professional, listens to your concerns and has…read morehelpful suggestion and recommendation to help.

Esthetician Brooke Leidner is compassionate and curious about the art of skin care. She listens to…read moreher patients, tailoring a treatment around their unique needs. I had the pleasure of working with her to get rid of some deep acne scars, and felt supported through the process.

A great experience! Brooke knows the in's & out's of your skin...and takes a natural, wholistic…read moreapproach to getting the happiest balance your face will find. With her help with cleansing and anti-wrinkle treatments to making nutritional changes in my diet- my face has cleared with little blemishes and feels amazing. You can tell she really cares about her clients and takes her time, providing the most relaxing experience. I will recommend her to anybody!

I try to avoid coming to this location (even though it's only 4 minutes from my house) and would…read moremuch rather drive 35 minutes to the Owings Mills store. Every time I come here, I have the same experience: no greeting, no friendliness, and a clear difference in how I'm treated compared to customers who don't look like me. Today, I stopped in because I was coming from work and only needed two items. I walked in and, as usual, wasn't greeted at all. One of the products I needed was right near the entrance, so I stood there briefly checking on my phone to make sure it was the correct item. No one acknowledged me or asked if I needed help. I then went to look for the second item. I checked the section where I thought it would be, then went to the back of the store, and kept going back and forth between areas trying to find it. At this point, I had been in the store for about 15-20 minutes. There were about five employees on the floor, I was the only customer, and not a single person spoke to me even after making eye contact with multiple employees while I was clearly searching. Frustrated, I asked an employee to speak to a manager. She pointed to two associates and said a manager was over there no offer to walk me over or call someone, and her tone came off as annoyed. One of the managers she pointed out was someone who had already seen me and didn't offer help. I asked if there was another manager, and she said there was one in the back. Instead of respecting my request, she went to the same manager I didn't want to speak to and told her I wanted a manager "but not her," which was uncomfortable and unprofessional. Eventually, the manager from the back came out. As I began explaining my concerns specifically the number of employees on the floor and the lack of assistance--she interrupted me before I could finish, immediately offering excuses about employees working on a floor set/stocking. That was the first red flag. Rather than listening, she was already trying to justify the situation. I pointed out that she had cut me off, and while she apologized for interrupting, she never once apologized for the actual experience I had as a customer. As I continued speaking, she interrupted me again to ask if I had approached anyone for help. I shouldn't have to especially when I'm visibly searching and making eye contact with employees. She then claimed the staff was so focused on stocking that they didn't see me, which didn't make sense given the multiple instances of eye contact. When I mentioned that some employees were standing around and not assisting customers, she cut me off again and said she wasn't going to stop her employees from "enjoying their job." That was the most passionate she was during the entire conversation and it wasn't about customer service, accountability, or addressing repeated concerns. I also made it clear that this wasn't a one-time issue this has happened multiple times, and I had never spoken up before. Still, there was no real acknowledgment or concern. At that point, I realized the conversation wasn't going anywhere. I was honestly shocked by her response. As I decided to leave, I asked for her manager's information, and she continued following me out of the store while talking, even though I was clearly trying to disengage. Overall, this was an extremely frustrating and disappointing experience, especially because it reflects a consistent pattern at this location. Customer service should not feel selective, and concerns should be met with accountability not excuses. **Edit:** After reading through other reviews on Google for this location, I noticed several people mention that employees are overly attentive constantly checking in, offering help, and even handing out bags repeatedly. That only reinforces my concern. During my visit, I was the only customer in the store with five employees present, yet I received no assistance at all. It's hard to ignore the clear inconsistency in customer service, and it confirms that my experience wasn't just in my head.

Drivers for doordash are shooping for YOUR customers. Obviously you have many different sections…read morethat 1 product maybe in so its hard for us to find goods. Its very difficult for us to get help from the store associates. They might point to something and on occasion walk you to it. But the longer it takes for us to find something the more likely we are going to give up and unassign or mark as not in stock. Their attitude is we are working for these great tips, so ive heard. Our usual pay is like $6.. I have heardtpther drivers complain and even Sally's who treats us like actual customers and gets us out the door in minutes, has heard of the complaints. Couldn't find an email for mgmt so putting it here so someone might read and knock the attitude off the faces off your employees toward personal shoppers. Unless ofcourse they treat all your customers like that then holy crap!

I am shocked at seeing bad reviews. I have only had positive experiences in the several years I…read morehave been going there. Professional receptionists, very clean waiting area and exam rooms, and little waiting time before seeing the doctor. The doctor I see is thorough in her exam and always asks if there are other concerns.

Had issues with check in. They didn't tell me the office closed for lunch. I'm disabled and had to…read morestand in the hall for 15 mins till they opened the door. The doctors were wonderful though and very knowledgeable. Staff that I met were very pleasant and helpful as well. Took care of the skin issue I was seeing them for. Will continue to go there.

Yay! I came here while visiting my mom, who has been raving to me ever since she first had her hair…read moredone by Tyler. When I told her I was coming out to visit, she said she already had an appointment lined up but it was unfortunately for after I was going to be leaving. We called Tyler and he was super accommodating! He bumped up her appointment by a few days AND was able to get me in too. He is so much fun, easy to talk to, and oh so talented. I was unsure about having someone do my hair because I always go with fun colors and my mom has pretty easy hair to maintain as she keeps her natural color, but I am so glad I took her advice. Tyler took his time and clearly really cares about his clients. The salon itself has a fun environment in a reconverted house type building in beautiful downtown Westminster. Thank you times a million, I'll be back next time I roll through MD!

Another update! I love this place so much! Kasey continues to do an amazing job. Been coming here…read morefor over a year and a half now and still very happy with them. The person who wrote negatively about her couldn't be any more wrong. And though she does have an E-cigg she does NOT smoke it near customers, not even in the same room. Also Kasey once offered to fix something I didn't like for free, so I guarantee you will always leave there happy. Mandi does a wonderful job on styles as well. All these ladies have skills! Also got a manicure by Ashley, and it was just adorable with multiple accent nails and custom designs. I messed it up by mistake and she fixed it without complaint. She even told me what to do at home to upkeep it and keep it lasting longer. Regrettably, that I have not tried getting a massage here, but I really want one soon.

I have loved this salon since I started going here in 2018 for my wedding hair. I have always had a…read morehard time finding a stylist that I trusted with my hair-I'd trust ShaRita with my life! She always listens to exactly what I want and makes recommendations based on what is best for my hair. She is very understanding and not only works to make the customer happy-she also furthers her hair education as a cosmetologist. When I come to get my hair done, it is always more like coming to visit with a friend because she helps me relax and enjoy my time in the chair. I can't recommend her strongly enough.

Come get pampered from your hair, to your brows, hands and toes! Sharita King was great -…read morepersonable, knows hair care and was a pleasure to work with! Free beer, wine, and soda for clients. They now carry vitamin boosters. Check them out!!

I went in for a consultation only today however the atmosphere was beautiful and peaceful, just…read morelovely. All those that I came into contact with was kind. My interest was help with crows feet and neck area. The person that did my consultation with me was knowledgeable and transparent. I left with enough information to review to make an informative decision. The pricing was reasonable as well as payment plans and there are promotions. I am looking forward to my treatment in the near future.

The staff here is Amazing!! I was impressed from the very beginning. I called to inquire about…read moregetting microblading for my eyebrow which is something that I've always wanted but was very hesitant due to some not so flattering example I've seen over the years...lol... I did not want the "drawn on look" so let's just say I've been taking my time looking around for the right technician. A friend of mine referred me to Hourglass Body Spa. I spoke to Adrian several times prior to booking my actual appointment. I felt at ease and comfortable making the decision after our consultation. She really listen and did not treat me as a client but more like a trusted friend. She booked my appointment with one of her staff members. When I arrived I was greeted by her staff and when I was done I walked away with a very natural look. I am really looking forward to taking advantage of other services they offer.