I made an appointment for what I thought was this location. I didn't realize that there were…read moreseveral Quest Diagnostics location in Monroeville, as we always have ever gone to this one. However, upon arrival, I learned that the appointment was at a different location. The lady who came out first (to call someone else back) was very nice and said to just make an appt and they'd help up since they weren't busy. So, I did. The lady that came out for us, though (a different one) was VERY rude. I mean really rude. I mean, so rude that we walked out and refused to let her near us with a needle. The very first thing she did was fuss at me for making the appointment at the wrong location. I said I didn't know there was more than one location, to which she replied that she's told me that quite often. No, she has not. She's never even told me that once, since this was the first time I'd made it at the wrong location. When I told her she had never told me that before, she went off on me about how she has, many times. I was like wtf? Apparently every time I go there. Never mind it had been at least a year since the last time I was there, and she wasn't the person who helped us. My only regret was that I didn't get her name. I still can't believe how rude she was. And then she had the audacity to say she wasn't being rude when I said we were leaving because of her rudeness.

I paid cash for testing, I'm a RN who has worked with Quest for these types of results in the past,…read moreso I know how long it takes for results. It's been 8 days and no results!!! This is absolutely ridiculous and unacceptable! I will NEVER use Quest or recommend Quest to anyone. I will, as a nurse, tell people to avoid Quest. I feel like I've been scammed. People don't pay out of pocket for testing they don't feel is urgent or necessary. The phlebotomist told me the results should only take one day!!!!! Too bad you can't talk to the clinic where the service was performed.

A big hurry .... not real friendly in monroeville... went to north versailles a little better…read more but not having my best interest for care...found another doctor out of this network

1. I complained of testicular pain and saw PA Amanda Coutour. She never examined the area, wrote a…read morescript for an ultrasound for the wrong area, which meant I paid for an ultrasound I didn't need. And I had to go back for a new script. 2. Saw Dr. Toocheck the second time. He wrote a script but it didn't have the correct info on it either. While at radiology, I had to call Premier back and coordinate between radiology and Premier because Premier wasn't answering radiology. Took an hour. 3. When I finally saw my PCP for my annual checkup, Dr. Jana was unapologetic and unempathic for my financial and time troubles with Toocheck and Coutour who are his colleagues. I complained of testicular discomfort and he belittled my concern, stating it was a small cyst. When I noted it could have grown, he scoffed. 4. This is all after a secretary made me schedule a mid-year follow up for another matter, and when I came in Jana apologized, said I didn't need to be there, yet I was still billed. I'll be getting a new PCP in a new group. While I was there for my annual checkup I overheard two other patients grumbling and complaining about PRemier. Don't go there. Incompetent and they lack empathy.

Check in process was efficient and quick. It's great they take walk ins! Did not get the name of…read morewho serviced me but she was extremely kind, helpful and accommodating. Will definitely return here for any future lab testing.

Bad attitudes , get a new staff . Go somewhere else. This place is not patient friendly. I would…read morenever go here. My friend was berated for 20 min by being 7 minutes late. I would have left and called corporate

Premier in Penn Hills is horrible you can't get your results to you test. They don't call you back…read more You can't get your prescription refill. Lock else where because their going to give you the run around and you will have to pull teeth to get service.

I've found this practice to be responsive with good communication all around, and it's usually…read morequick to get an appointment.

They were great. I had an appointment scheduled , I went back right on time. There was an issue…read morewith my lab code and they were very patient while I had to call to get a new one. The staff all had smiles on their faces.

Went for bloodwork after doctor's visit. I made an appointment on the computer for the time using…read moremy license and insurance. I got my appointment and waited. A technician was assisting a woman through the door while I was at the computer entering my information. The same technician came out and asked if I made an appointment. I said I did. I told her, " You saw me at the computer when you were helping the woman." She went back in the office, came out and said "no appointment." Again I told her I made the appointment, got a time and verification. You saw me. She refused and took the man that made an appointment after mine. My appointment magically disappeared. Probably because it was close to closing time. She was not only unprofessional, she was rude. Should not be working with people. I will NEVER go there again or recommend that location to anyone..

The pain an discomfort from this visit is scarring! She stuck me, couldn't get blood and then,…read morerather than pulling out, swapping needles, she just kept using the same needle and pushing it around till she found the vein... so painful!!!!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

My experience here started out great but kept going downhill after I was diagnosed with cancer and…read morethe hematologist I'd been seeing there turned into my oncologist. I ended up leaving AHN and switching to UPMC Hillman Cancer Center because I just couldn't handle the oncologist's attitude any longer. Everything about my treatment was her way or no way. I had no say in my healthcare at all. She also seemed to get annoyed if asked a question. When first diagnosed, I asked her what the prognosis was for stomach cancer. I got a lecture on how she's had a lot of patients older than me that got through it just fine. That wasn't what I asked, though. I had to go home and Google. FYI, stomach cancer has a 30% survival rate because it's usually caught too late. Luckily, that wasn't the case with me. When I was first diagnosed, my gastroenterologist told me I needed to see an oncology surgeon, so I made an appointment with one. When I saw my oncologist, she told me to see some doctor she's apparently friends with. When I told her I already had an appointment with an oncology surgeon, she got mad and literally made me sit there and wait while she texted her doctor friend to tell him I wouldn't be seeing him! How rude! I'm glad I switched, though, because it seems as though the Hillman Cancer Center is a lot more up to date than the AHN Cancer Institute at Forbes. My oncologist there did a (can't remember the name of the test) DNA test. The tumor was tested for its DNA, then my blood sample was tested to see if there was any of the tumor's DNA in the blood. Negative is good & means the cancer most likely won't return. Positive is bad and means it will. They don't do that at AHN Forbes. I gave two stars instead of one because the rest of the staff are really nice.

Can schedule your appointment, if just X-rays you can walk in. I never had to wait long. From the…read morefront people to the technicians everyone is caring and ready to help and take care of your needs. I highly recommend going here.

Had a X-ray on Wednesday and I called for the results on Friday( told maybe about the middle of…read morenext week; If I had known they were short of radiologists I would have gone to another location