We purchased a new AC system from Larson Air last February, and this was our first maintenance…read morecheck. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

I'm glad other people have had success with this company but that has not been my experience. When…read moreI called to get an appointment for maintenance it was 2 weeks out, but I figured that was fine. Then the afternoon before my appt. they texted to see if we could reschedule because they had multiple unexpected repairs. Because it was extremely hot I was willing to let them work on homes without air. They rescheduled me 1 week out. Today is my appt. and they have texted again to say that they cannot make it because of more unexpected repairs. Tomorrow is the day I needed it done by so now I am left with no visit and no recourse.

we got a highly rated water heater at a great price. The workmen showed up on time, completing the…read morejob quickly and thoroughly.

Dylan was a professional and worked vwry fast. thanks for the help!…read more Great working with American Hone and Water.

Boldt is the best HVAC repair I have used. I have been looking for an honest and fair HVAC repair…read morecompany for decades and I was referred to Phillip Boldt by a friend. Another company quoted me $2,000 for a repair on a 13-yo system and Phillip got it done for significantly less. I will only ever use Boldt HVAC for my AC needs.

Phillip was prompt when he arrived for an HVAC service call and/or replacement estimate. He came…read moreout on a Saturday morning in the summer months. He impressed me with his professionalism and knowledge. He assessed the problem and offered the lowest price on the repair -- most other vendors focused on a replacement only though he did provide a competitive replacement cost. I decided on the repair and he was able to address it immediately. You can tell that he cares about doing the job right and at fair costs -- he is in it for the long run! I trust him and will definitely use him as my go-to HVAC vendor from now on.

10/10 would recommend (again) -- this is my second time in a row hiring Biltmore Mechanical Heating…read more& Cooling over the years for my AC unit, and both times they were life-savers -- quick responses, knowledgeable & kind technicians, preventative advice, and able to come fix my AC unit quickly This time, Flores responded to our night-time request and offered to schedule a next day or late-night (urgent/emergency) appointment. We opted to wait til the next morning and Rene showed up at 6:30AM, replaced our AC unit's motor (quicker than expected), hosed down our unit, and offered great advice for maintenance and what to expect moving forward. Last time (a couple years ago), Flores also showed up quickly and repaired our unit, was so helpful and did a great job accommodating our budget as best as he could. Both experts felt safe and professional. With unbearable summer heat causing so many AC issues around the Valley, it can be hard to get someone to fix AC units to the house quickly, and they haven't disappointed yet. If you're looking for someone to help with your unit, I suggest giving them a call first.

After a recommendation of a good friend, we reached out to Biltmore Mechanical to see if we could…read moreget a second opinion on our AC unit that stopped working abruptly! They came out the same day to just look at the unit and automatically found a leak that was causing our AC to not work. They were able to give us a few quotes so we could choose what we wanted to do at this point. They were extremely kind and worked very hard in the AZ summer heat to fix this leak within a few hours! Very grateful for them and their quick response!! I will absolutely recommend anybody to utilize them.

These guys are amazing! I got a quote from another company that was ridiculously high and called…read moreJohnny. They were at my house in less than half hour and gave me a VERY reasonable quote. They were very honest about what absolutely needed to be done and the pros and cons of doing additional fixes. They even brought me up on the roof to show me what was going on. I'm so happy I went with them. 100% recommend them

Johnny and Claude are Kings. My husband and I suffered in 117 degrees for 2 days..I decided to ask…read moreChatGBT for an air conditioning expert/HVAC. Johnny was here with Claude in minutes...They diagnosed our issue so incredibly fast. They provide "Top Notch" customer care, guidance and education. Both Johnny and Claude brought a ladder and found out our unit had ice on and around it..they added a solution and within minutes..my husband and I were able to cool off. These 2 Kings are professional, funny and have the "Expert Knowledge" to get to the bottom of any air conditioning issue you may face. We thank CHAT GBT for referring Johnny to us. They do not disappoint and they are incredibly reasonable as far as cost..plus they are quick. I work out of the home so in addition to cooling us off..they made sure I was chilled off enough to perform my job. Thank you King Johnny & King Claude. Best HVAC company in Paradise Valley..Hands Down!!!!

Robert came to give me a second quote and ended up pointing out a simple fix to my issue…read more Great experience and very knowledgeable tech.

Nixa did an amazing job troubleshooting and fixing my ac unit when a lot of other companies…read morecouldn't. She was also very honest and clear about the diagnosis and fix

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

If you're looking for AC installation and you are looking for a Carrier brand look no more. Start…read moreoff with DANETTE who was completed honest with pricing and if you have any questions she'll be the one to ask. I thoroughly had numerous quotes and salespeople coming to my house. Each salesperson would beat the other contractors quotes. Danette is the one who informed me to always look at the model numbers they are quoting you with. If you don't go with Coolzone if there's anything you read about this is read the description of work but the model number and see what they are trying to give you. These companies are trying to sell you the cheaper brand Example a new build carrier ac. It's a carrier but a new build brand, basically cheaper but if you want a true Carrier brand go off the carrier website and make sure you tell them you want the model number off the website. Anyways with Danette's information and honestly showed integrity. If you're liking Danette quotes and information then Dakota will follow up to do a walk around to see if there's any final touches before installation who is very knowledgeable and professional. No matter how expensive you buy a brand Trane Carrier or whatever the single most important thing in your investment is the INSTALLATION. The morning of installation Josh, Tom , and Tylor showed up on time and very professional and will always stop what they're doing to answer your questions. These guys showed up Approximately 730ish in the morning and stayed all the way until 730 at night to make sure the installation was superb. They would have stayed longer if I or customer wouldn't be happy. I'm a customer who likes small business contractors cuz these bigger ones have to make there money back from tv ads and commercials. Coolzone will make their money by integrity and workmanship. Dave the owner super nice and will make sure the investment will be worth your while. Hope this helps who reads reviews and thinking of a new ac unit. Thank you Coolzone.

I am surprised at the amount of great reviews for this company. My experience was the complete…read moreopposite. I called Cool Zone because they were authorized to perform warranty repairs on my ac system. The tech found that the compressor had failed and needed to be replaced. He confirmed the unit was still under a parts warranty so my cost would be the labor and new freon that was recommended. He quoted $3,300 for 4 hours of labor! Then said if i purchased a maintenance plan that covered 2 visits for both of my units it would be cheaper at just under $3,100. What? That doesn't make sense. You Buy a service plan and pay less ?!! I expect that the "maintenance" is not intended to take care of the units but to give them 2 more opportunities to overcharge for additional services. I was told they would check availability of the compressor and his office would call me the next day. I was charged a $89 diagnostic fee. I told him his office told me the fee would be waived for repairs over $300. It was obvious to me that he had no intention of sharing this policy with me and said he would discount the repair bill after the work was done. I heard nothing more from them. It has been 2 days. After looking into his price I was told by 2 different companies that the quote was at the high end of the range for a unit that was NOT under warranty. I did not share this quote with either of these companies until after they priced the repair. Both told me the same thing and both quotes were competitive. A different factory authorized business is repairing the unit including line set cleaning and new refrigerant for $1,800. This is a predatory business overcharging people that are stuck in the AZ heat with a broken ac unit. They say a sucker is born every minute. Dont be a sucker! Stay away.

Absolutely the best service in the valley…read moreFriendly...prompt..professional...fair.. HIGHLY RECOMMENDED THEM

The repair itself was done correctly, but our overall experience was disappointing when it came to…read morecustomer service and pricing. We originally had the company come out to repair a clogged condensate drain line. Just seven days later, our A/C stopped working again and we were told that the capacitor had failed. We understand that these can be separate issues, and we weren't necessarily expecting the company to cover the second repair. However, we were disappointed that we were charged another $95 diagnostic fee only seven days after the initial service. We even asked if they would be willing to apply the $95 diagnostic fee toward their annual maintenance plan as a goodwill gesture, but they would not budge. To be fair, the work itself was done properly. However, if you're looking for a company that is willing to work with you on pricing or show some flexibility when you have a second issue shortly after a repair, this may not be the company for you. Our experience was essentially, "the issues are separate, so there's another charge," with no willingness to meet us halfway. The repair was good, but the customer-service experience and lack of flexibility left us disappointed.