AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

I dearly love Ernestos jewelery I have been going there over…read more10 yrs. I have several beautiful pieces from them. I LOVE THEM But they are not Cheap. If you want cheap go somewhere else. They do give discounts. I give them a x5

I have used Ernestos to make custom jewelry. The first was an anniversary wedding ring. I had…read moreseparately purchased 3 natural diamonds all with GIA certificates. I also brought in a parcel of 4 blue sapphires to be included in the ring. Staff helped me design the ring. White gold, stone placement and orientation plans were drawn up. They allowed me to partially pay in a kilo bar of .999 silver. A couple of weeks later, I went to pick the new ring up. The wife loved it. It was truly spectacular. I have been back. This time to make rings, earrings, etc. out of loose gemstones, I purchased elsewhere. Specifically, 2 solitaire diamonds, 2 sapphires, 2 garnets and a pair of amethyst earrings. Staff has always been attentive, never demeaning or overbearing. I felt like they gave me good deals without hassles. When I need jewelry made, which will be soon, I will go back. When I want more jewelry made

Dean was referred to me by a trusted friend, and let me tell you, he did not disappoint. For…read morestarters, the communication was very prompt and concise. His space is very well designed, very tidy, full of beverage options he so kindly offered, and he shares it with his sweet pup, Bean :) Dean is an honest guy who can give you any bit of information you need in order to design exactly what you want. He is a no-nonsense, straight forward, talented man who can turn your vision into a reality. I wanted a simple gold band with a trillion cut diamond. That's about all I knew, but Dean helped me create something stunning and unique. I am absolutely in love with my engagement ring, and am looking forward to seeing my wedding bands and earrings to go with them. I highly recommend working with Dean, everything about the process was seamless and stress-free.

Check out this guys Austin Reviews before you go throwing your money at him. BUYER BEWARE!!!!…read more Check out his closed Austin business, and read through the low rated reviews, and you'll notice common actions this business took with different people that left them without rings for their weddings... https://www.yelp.com/biz/dean-fredrick-austin-2

They did a great job repairing a broken chain that I had. Service was fast and prices were…read morereasonable!

Let me start by saying how disappointed I am with this jeweler and store. I have had a lot of…read morepieces designed over the years with master jewelers in many states we've lived and others here in Texas. I decided to give William at San Anthony's a try, after he worked so hard on trying to locate a movement for a vintage watch. I have never had such a poor experience in my life! In early April, I picked 2 different feminine ring designs for my daughter and myself (from a book in the store) for a set of carved Cabochon antique jade cuff links that were my father's and grandfather's before him. Also using my gold and diamonds. I wanted similar not the same and each a little unique to match our personalities. And the whole process a nightmare! I was originally told it would be about a month, after a month, nothing done. I needed them for going to see my military daughter and they weren't ready. Then a month later was told well they made the castings but they weren't right as the bands were too thin and needed to be redone. Come back in a week. Went back and told that jeweler wasn't in and didn't know the status. Found my envelope but some pieces were missing including the antique cuff links. I asked where they were and no one knew, I said just give me everything back and I'll go elsewhere. Since they couldn't find the jade cuff links, was asked if I could give them a chance to find them to make them. I agreed if they could be ready by x date, as we were traveling to see my daughter at a base in north Texas and would like to bring them to her. Showed up 2 days before our trip, (early August) was told by William they were sent to a different jewelry store in San Antonio to do the work because he had yet another death in the family. and that shop lost them, and couldn't find them. Then I questioned it because last time they were made but the band was too thin. He back tracked his story and babbled on again blaming anyone but himself. I told them this is unacceptable, they need to find them and when I left the store, I cried. I was so upset about the whole encounter I didn't sleep... I went back after our trip and was told they were located and would be done in a couple days. Showed up in a few days and they weren't ready. I heard so many different stories depending on who I spoke with. And 3 excuses in the 5 months for funerals, quite a few for out sick, not working today, And if I mentioned what I was told at a last visit, they would change the current story to meet that story too. Anyway, second trip to see our daughter and still no ring to give her. Explained she would be here on x date for a long weekend visit while she is in the states at the school and they have to be done. Got a call they were ready. Went to pickup and they were not ready yet. Had to wait a bit. Finally, Abby brought them out and the rings were the exact same ... a chunky, heavy design and not the split shank or feminine designs I picked. Driving home my daughter looked at me and said, "To be honest mom, it's too heavy and the jade stone is loose in the setting, the setting is rough / pokey and I won't wear it as is. So please take it to your regular master jeweler and have him fix this mess!" I handed her my ring and she looked at it and said, yes your jade is shaking back and forth, and actually looser than mine plus there are a few rough sharp spots too. So 2 chunky heavy rings on a design style I didn't approve, don't like and nothing feminine about them like I originally picked... with crappy workmanship that was done quickly to get me out of their hair and basically needs to be redone / fixed by my favorite designer / master jeweler in New Braunfels (Kent at Malleable Jewelry).

I worked with Trevor to get a piece of jewelry I loved!! He was very personable, patient and came…read moredown on price without making a big deal about it. I would recommend this pawn shop over some of the others in NB!

Low ball you on stuff you pawn. Offered me 100$ on an iPhone 6 that was in mint condition.read more

Cool natural crystals good selection. Staff is friendly. Will be back!!!!!!!!!!!!!!!!!!!!read more

Every time I go here, the staff is incredibly friendly and helpful. They have a great selection of…read morecandles and crystals at reasonable prices. Definitely recommend making this one of your stops when visiting New Braunfels.

I came to James Avery because I found my daughters charm bracelet hidden deep in a drawer . I took…read moreit along with a ring I had for a cleaning and to get the ring sized. The ladies were wonderful. They offered to clean the charm bracelet without me asking. I asked for a box to put the ring in and said I'd be willing to pay and I was given one without charge. I love all the Halloween charms and basically any holiday charms. It's even fun just to come here to see what charm you want next. There are necklaces and rings as well. New Braunfels Town Center at Creekside is a pretty huge outside mall, they are behind 5 guys burgers and Panera , on Creekside

Love Love Love this store. Good quality and always friendly employees…read more Highly recommend

Excellent customer care. Highly recommend. We will certainly return. Leo is kind and compassionate .read more

We first went to Gracie's Gold to sell some gold. We were so impressed by their honesty and…read morecustomer service that we went back later to have some work done on jewelry. This last time we had Leo design and make a custom ring. Leo consulted me along the way making sure he designed exactly what I wanted. The ring is gorgeous, even more than I thought it could be. Each time, we have been so impressed with superior customer service, honesty, and quality work. I can highly recommend them and will return to them whenever I need any jewelry work.

I broke a prong on my wedding ring and took it in they quoted me very high at $289 for a broken…read moreprong and to re-dip my white gold, but it was my wedding ring so I agreed. I had another ring that needed a prong and asked how much to fix this and they advised that they would have to send it out for an estimate. (uh no thanks) They sent my wedding ring out early Nov. they received it back 3 weeks later called and said it was not up to their standards and sent it back out and that it would be a week or so. A month yes a month later no email or call so I walked in and spoke to an associate. I advised I never received an email so I was checking on my ring. She rudely said emails are sent out automatically it was in my junk mail. I never delete mail and politely said no it was not... she rudely said well you have your ring now. I looked at my ring and almost cried and stated this looks horrible. The diamond is crooked and the prong is a big ball much larger than the others. I took my ring over to HEB jeweler and he fixed it for $32 yes $32. It now looks like my original ring and beautiful. A jeweler that is not able to fix a prong on a ring is like an accountant that is not able to add. I will never purchase or have any jewelry repaired there ever again, which is sad since I am in the market for an anniversary band. So disappointed.

I went in to have a necklace repaired and there was no wait, the staff was so friendly and…read moreknowledgeable helping me navigate the policies since the necklace was a gift!

Cute boutique with many quality options. Owner was friendly and didn't rush us even though it was…read moreclose to closing time. Will definitely be back.

I have shopped at dancing pony a couple of times and the experience has always been great until it…read morewasnt. I bought a top back in july that I finally decided to wear and it came undone before I could actually wear it. That is pretty sad considering it has tags on and has never been used. I opted to call the store to see if there was anything that could be done since again this item was new and unworn but the owner im assuming was very rude and unprofessional. I explained the situation and she said "honey it was purchased in july, it is now november. We have a 14 day policy which you are lucky we even have that since most stores dont have that". Well actually most stores have a 30 day policy and are much nicer to customers unlike her especially with defective items. I explained to her I would make sure to never shop there again since she continued to talk down on me and treat me as if my concerns didnt matter. So now I am basically SOL on this item because of their poor quality in clothing. This store is not worth the money especially if the items that are brand new will not hold up and management will not do anything about it. Again, do not purchase from here unless you want unraveled and unwearable clothes.