I ordered parts Reese Mueller about a month and a half ago and paid for them the same day. I was told it would take approximately two weeks for me to get my parts. For the last 10 days of and leaving , I've also them an email or two and absolutely no response. I'm not sure what's going on, but this is no way to do business. read more

Great service! I bought a sturdy beach cruiser e-bike here about 4 years ago, and it's still going strong. The staff made the whole process easy and enjoyable. Highly recommend this shop for quality bikes and reliable service. read more

One of the coolest bike shops I've been to and that's on the quality bikes and accessories that they sell. Their staff have been helpful the few times I've been there. My company purchased two bikes from them (Tern GSK, and the Riese and Muller Packster). I checked out a few bikes and basically everything they sell is high quality, backed by manufacturers, and most if not all use the Bosch system. I've met the owner, Chris as well as the other staff. Everyone have been friendly and helpful. I'm not an expert but I do know a lot about ebikes and I appreciate them walking me through all the different models and updating me with the newest technology. Bottom line: if you want to buy a quality electric bike that will last for years and to be able to do that with the guidance of excellent staff; come to Propel Electric Bikes! The bonus is you can buy your bike and ride straight to the beach! read more

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They we professional and cordial. They identified and repaired the problem. Their prices are a little high, but as the adage says, "You get what you pay for." They were prompt in their work, I could tell they knew what they were doing. My ebike is a completely modified Rattan LM750 and the specs are all upgraded so I have to have a business that knows ebikes. Propel did. I would recommend this business for anyone wanting to buy or repair an ebike. The employees were also funny and easy to talk to. Propel is the 'spot' for ebikes! read more

This review is for the outstanding service I received from Kyle. I have an Urban Arrow that was purchased from another authorized dealer and was due for service. Kyle performed a thorough inspection of the bike and identified several serious issues related to improper assembly that made it unsafe to ride. He explained his findings and kept me informed throughout the repair process. I am so grateful for Kyle's attention to detail because we use the bike as a car replacement for school drop off and taking our kids to the park. I'm confident that Propel Electric Bikes will help us keep our beloved bakfiets working smoothly for years to come, and when we are ready for an upgrade (or to add to our family fleet) there's no question where I'll go. Propel has earned my business for life! read more

I had been shopping around for a while. These folks answered all my questions, were patient and have a good knowledge of what's available and what isn't. Adrian let me try out his personal bike to get a sense of the BULLS Evo line. I'm 6'4" so it was tricky to find a frame that would be a good size. They make sure the bike got all set up for a tall dude without a bunch of extra costs. Super grateful for the team over there! Thank you all! read more

Propel Electric Bikes - Thanks Adrian, Nancy, and all the Propel peoples! - Bikes Near Me - Long Beach, California

These folks are as good as it can get--the best service, the best communication; just an outstanding example of how all business should work

I wouldn't even know where to start with how happy I am with Propel! The entire team at Propel rocks! How many shops can you go to where the Owner/Founder personally sees that you're satisfied! Chris, you rock! Thank you Patrick for your above and beyond assistance in Sales as well! Folks, these are people who GENUINELY care about you being happy with your purchase! I can't imagine going anywhere else if you're in the market buying a new Ebike! Guys, GO TO PROPEL in Long Beach, CA or in NY! You will NOT be disappointed! Thanks again for such a pleasant experience guys! read more

Propel Electric Bikes - The Gazelle Ultimage T10+ - I LOVE my new Gazelle! - Bikes Near Me - Long Beach, California

Closed. Store completely empty. No indication that it's moved. Sad face. Writing more words to satisfy Yelp.

These guys spent a lot of time helping me select and buy my electric bike. They delivered on time and on schedule. Great company to work with. read more

Great place got my bike a tune up and it's a New Bike now! Great service! They were very friendly and my bike was ready to roll at the exact time they promised! Thank you! read more

If you're looking for a well-engineered high-end e-bike, Propel Bikes is the place to go. There are multiple reasons why you should buy from Propel. They are one of the dealerships for Riese & Muller Bicycles and they have most of the models on display to test ride. I purchased a Riese & Muller Load 60 HS. I've never seen a personalized service like this from an e-bike store. I got to meet Chris, their CEO, and Founder of Propel Bikes. He is truly driven by his passion for e-bikes, transforming the lives of people through a clean and efficient transportation future. He knows his products well. His staff is very knowledgeable and courteous. Going through the purchase process was a seamless transaction. Propel accepted my Commuter Voucher checks that I receive from work. Of all the other dealerships, Propel's prices are very competitive and they offered free delivery. Chris delivered my bike as promised. He made some adjustments, thoroughly explained the features of the bike and warranty. The Riese & Muller Load 60 HS is just so awesome. It was definitely an upgrade from a Haibike Fatsix Xduro 9.0. Full suspension is the way to go. It gives you confidence on your ride. Chris just went above and beyond with his service. I am very thankful and appreciative of all he has done! Coming back for sure and support his cause in the industry! I wish you all the best, Keep up the good work, Chris! You're highly recommended! Also check out Propel Bikes YouTube channel, Instagram and FB; the reviews are very informative! read more

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My company recently purchased four more eBikes from Propel and let me say that, throughout the purchasing process, Patrick and his team were extremely flexible and accommodating when it came to the bidding procedure. Propel, as was the case with the first four bikes we bought, came in as the lowest bidder, and was able to provide the required, extra equipment we wanted, with no delay. The other companies that we solicited were either reluctant to, "step outside the box" or were unable to provide the specific items we wanted. In one case, another company flat out called me and lamented about the time and effort involved in putting together a bid for us. We are coming up on a year of owning our first four eBikes and will, without a doubt, use Propel Long Beach for our servicing needs. With that being said, there were some growing pains on the part of my staff with regard to the implementation of this mode of transport. In every case where advice or assistance was needed, Patrick and his team responded to our concerns and addressed them accordingly in an efficient manner. What makes this company even more appealing to me is that, as a Veteran, it is extremely satisfying to know that Propel is a successful, Veteran owned business. In my opinion, the service you will receive from this company, on every level, will be outstanding. I look forward to receiving our next four eBikes and working with Propel into the future as I have no doubt that Patrick and his crew will continue to provide excellent service and aftercare. read more

Great selection of bikes provided one stop shopping for what I was looking for. However the person who helped me was new and really needed a support person to provide more information as he was still on the learning curve. The person was nice and meant well, but ask for some additional assistance if you feel the answers provided see a bit vague. What really surprised me was when I picked up the bike. I was handed a bag full of manuals and didn't get any walk through of the bike materials nor any walk through of the bike features. This was disappointing given a $4,000+ bike as I would have expected a higher level of service. They really need a higher touch service for the bike prices. read more

I have no words to express how satisfied I am with the experience I had with Chris Nolte and propel bikes. I'm very impressed with the friendliness and knowledge of all the staff. I wasn't sure about what kind of bike would fit my needs when I first walked into the store and Chris had all the patience in the world to head me in the right direction. The bike selection they have at the store is also very impressive. Btw, they only carry high quality and well known brands. If you are on the market for an eBike, I highly recommend that you give these guys a chance, you won't be disappointed. read more

Propel Electric Bikes - Riese & Müller Homage - Bikes Near Me - Long Beach, California

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These guys are the best! If you want a good quality electric bike and great customer service then look no further. So glad I bought local instead of mail order. Having an electric bike is so much fun and it gets me out riding so much more then a manual bike ever did. Thank again! read more

Chris gives you a excellent experience from start to finish . We purchased 2 Gazelle electric bikes that are fun to ride. We had minor issues and Chris and team were on it every step of the way, chris even picked up the bike and repaired it without s question. If you are considering an electric bike , consider purchasing it through Propel, read more

Propel Electric Bikes - Bikes Near Me - Long Beach, California

So happy to finally meet Chris and the team. He offered us a ride around Long Beach but we passed this time until the model we want will arrive in a few weeks. We will defined be buying from him early this next year when the Gen4 motor begin to arrive. read more

I just bought a new Riese & Muller bike from Propel Bikes, their customer service was impeccable and Patrick was very easy to deal with. I did all of this over the phone. I dealt with two other bike stores, that sell the same exact bike, service was poor and their attitudes were terrible. I can share this with you, you have to be very careful where you buy your bike and that particular store. No matter what, don't buy a bike based on price, buy it based on quality of the bike and make sure it fits your exact needs. There are a lot of poorly built bikes on the market today. Love the bike.... And a very nice group of people to deal with. I highly recommend them read more

If you have an interest in ebikes or just curious what an ebike can do, don't hesitate and go to this store. There is no other place you should buy an ebike. This store, the employees, and the owner Chris are the nicest people you will meet and there is not a question they can't answer. I came in with a list of questions and Chris was able to answer every one and gave me so much quality advice. Purchasing an ebike is an expense. This store quelled all my nerves and I ended up with a bike of my dreams. I cannot say enough nice things about this store and their business philosophy. They are more than helpful and never pressure you in any way. They talked with me for hours and even went for a ride with me to show a fun route. When purchasing something that will last you years, it is so reassuring to know the person selling the product is as invested and interested in it as you are. read more

The owner of Propel Bikes in Long Beach is bringing high end electric pedal assist bikes to the US. The owner, Chris, is very knowledgeable about ebikes & a really trustworthy guy. Chris took us for a very thorough test ride through Long Beach. I just ordered a Riese & Muller GTVario low step. This bike is so quiet, smooth & easy to ride. I've been shopping ebikes & most manufacturers just throw a battery & any motor together & call it an ebike. Check out the Riese & Müller & you will be so happy. Quality Counts! read more

I bought my Tern HSD from Propel last year during the COVID-19 shutdown. I'm a subscriber to Chris's YouTube channel too, and his honest reviews about his products were the driving force behind my purchase. All of Propel's staff are courteous, prompt, and very helpful. They delivered my bike contact-free, and I learned everything I needed to know about its operation via Chris's YouTube video of the bike. I couldn't recommend a better place for the very best in ebikes. Thanks, Propel! read more

Patrick was more than helpful. I needed some parts installed and they did it in the time they said they would, they even emailed me to update on the progress and an a time to pick it up. They also helped load the bike too. I will be using Propel from now on. read more

I am so happy with my two Riese & Muller bikes that I purchased from Propel Bikes. Patrick was so helpful from the beginning to the end. He helped us select our bikes and also helped us decide on the options that best fit our needs. They always responded to my emails within 24 hours and kept me up to date on delivery status. I was a little reluctant to purchase a bike from California when I live in Texas. Propel takes great care in shipping the bikes and they arrived flawless. I would definitely recommend Propel to purchase an electric bike. The bikes are superior quality and are so much fun to ride. read more

We just bought two Riese & Mueller bikes. They are incredibly well made and very intuitive to use. Kyle educated us and took us on several test rides. He was very patient and relaxed in his demeanor. The bikes were delivered to our home and the gentleman went over everything again to refresh our memory. Propel excels in customer service. We looked at many different brands before calling Propel. Nothing came close to the stability, balance and ease of use. With Propel and Riese & mueller you get what you pay for. Completely satisfied and we highly recommend this company. read more

We bought a Riese & Müller from Propel and have really enjoyed it. They delivered the bike to us, and everything has been perfect with it. The salespeople were very knowledgeable and helpful in answering questions about their bikes. We highly recommend the shop! read more

I first experienced an electric bicycle by renting one in Monterey, CA. while on vacation. I am an avid Mountain Biker, road biker and former Motorcycle rider. I can say unequivocally that they are an abundance of fun. Before buying one I did LOTS of research. Since the price range is fairly broad, one has to be concerned about the level of quality. Upon further investigation I found out that batteries are the main issue with these electric bikes. Cheap bikes come with cheap batteries and they do not last. The second issue is customer service. As my research intensified I kept finding Propel Electric Bikes commonly rated in the top 3. After visiting their website I noticed they had a wide variety of some very cool looking bikes. I mean no matter what you ride, you should look good on it -right? Mopeds were fun, but did you ever want to be seen on one? Also, they use Bosch batteries. I do not know much about bicycle batteries, but I do know about power tools and Bosch are considered the best because of their superbly engineered batteries. One could safely assume that their bike batteries are held to the same standard. I ordered a bike and to my surprise it was delivered by the owner. This is probably not commonplace but never the less it gave me an insight into the company I could tell by virtue of meeting Chris, the founder, that this was a progressive company with a passion for excellence and exceptional customer service. As for the bike, well it is a blast, a sensation much like I had when I was younger and crazier and flew around in motorcycle. The bike was so much fun and my confidence in Propel was so strong, I immediately ordered a second bike for when guests come to town. If you been contemplating buying an electric bike, do it now, as summer is coming and you are not getting any younger. If you want to be 100% secure with your acquisition, get it from Propel. read more

Definitely go to Propel Bike Shop for Ebikes. I just bought an Ebike there after having taken a test ride with Ricardo. The owner, Chris, gave me personal service and is about the most patient man I've ever met with all my newbie questions and special requests. I learned a lot. I had never ridden an Ebike before and it was amazing. This is a higher end store and they carry top quality stuff. I was also impressed by the way they took care of previous customers who came in off the street while I was there taking to Chris. I assume they were previous customers, maybe they were random bikers. Anyway, If you want a quality eBike, please go there. I don't even live close, but after watching some Riese and Muller reviews with Chris in them (I think from ElectricBikes) I had to check out Chris and Propel Bikes. I'm freaking glad I did. read more

I recently purchased the Urban Arrow family cargo bike for my son and I to have adventures in. My son is on the Autism Spectrum so for him to be in the front where I can see him (safe and having a blast!) is a huge relief. The bike feels amazingly sturdy and has a natural feel to it. HUGE shout out to Patrick who has helped with tons of information, and his kindness to my son and I. Never once did I feel pressured to buy anything. He simply talked about the bike and allowed us to enjoy our test ride to the Queen Mary (which was amazing!). I encourage anyone interested in Ebikes to begin (and hopfeully end) here at Propel. I have encountered an interesting wobble on my front tire when I go down hills and reach a speed starting at around 18mph? But I am confident in my purchase with the company; and they are working tirelessly to find out the possibilities of why this is happening. Easily one of the proudest things I've bought in a long time. My boyfriend was test riding the Tern and is looking forward to making a future purchase someday! Thanks to all at Propel- Christina in Escondido CA. read more

After buying my wife an ebike, I found I was soon left behind her on my conventional bike. So, I studied the ebike market for several weeks and got smart about the mechanics, manufacturers, bike reliability, value and dealer support. Propel Ebikes kept jumping out at me since my selection had turned from introductory designs to high-end. With some lower back issues, I wanted a commuter-type bike but with full suspension. My last rigid-tail bike convinced me of this. Brand selection is VERY limited with this design. I settled on Riese & Muller, one of the higher-end brands sold by Propel. R&M owners on forums kept giving this brand very high marks. So, I made the plunge and found a Super Delight demo at Propel with the options I wanted. (Normally, these have to be ordered with a wait time of up to 8 weeks.) I purchased the bike on a Tuesday and Patrick told me they would try to get it prepped and shipped by the following Monday. The bike arrived at my house in less than a week from my purchase date with a carton weight of 105 lb! Nearly 40 lb of cardboard and packing. Not a scratch was on the bike. It looked off-the-floor new. But, after the first four miles, the assist feature quit working. Numerous emails and phone calls to Propel seemed to indicate the problem was in the wiring. But, I was not left to get it fixed myself. Propel assured me they would do anything to get me riding again. The Propel associate, Patrick, took it on his own to spend nearly a half day researching ebike dealers in a large metropolis area near me to find the best help even though there aren't any R&M dealers there. The chosen dealer got me in the same day I called and had the problem fixed in a day. Follow-up calls from Propel to see how my efforts were doing also resulted in full acceptance and reimbursement of the repair charges. If you are interested in a high-end ebike that Propel sells, you cannot go wrong buying from them, no matter where you live. Chris Nolte, the owner, has created an ebike business that no purchaser should ever have doubts about using. read more