A family member purchased a pre-owned 2022 SE Big Ripper 29 for her grandson from the Signal Hill…read morestore. The listing described it as "A-" condition with only minor scuffs and a new brake cable. After he rode the bike his friend's father told him to pass on that the bike had an issue, I then fully inspected the bike and discovered the front fork/headset had significant lateral play and could visibly shift when the bike was stationary. Taking it apart, I found electrical tape had been wrapped under the top cap to act as a spacer, allowing the bolt to tighten fully while the headset itself stayed loose. The proper aluminum spacers were missing entirely. They costed us under $10 shipped for the aluminum spacers. This is a real safety issue, not a cosmetic one as a loose headset will cause premature wear and can be dangerous. We fixed it ourselves with parts from Amazon and a YouTube tutorial, so we weren't looking for a refund. I emailed the shop (addressed to Jon) explaining what we found, purely so they could catch this during inspection on future used bikes. I never received a response, and the original listing was quietly taken down shortly after. I want to be fair: many people clearly have great experiences with this shop, and I'm not saying this was intentional. But a safety issue like this should have been caught in a basic pre-sale check, and an unanswered email about a safety concern is disappointing from a shop with this kind of reputation. If you're buying a used bike here, I'd recommend inspecting the bike fully yourself before riding it. I didn't take pictures as I honestly didn't know what I was looking at. Also didn't realize that it was just black electrical tape at first.

John was really helpful with info on bikes for our family. Purchasing in store was easy and fun and…read moreordering a custom color was fast. Definitely found our new local bike shop!

They are amazing. Whatever your bike problem. They are the masters and do it at a very affordable…read moreprice

This is my go-to shop for quick fixes, accessories, and speedy service. Everyone there is super…read moreknowledgeable, friendly, plus prices are great. They do great work on kiddos bikes as well.

I tried to purchase a $5000 electric dirtbike. It says call to finalize deal and make payment well…read more I put two phone calls in in the email going on about a week now and I have yet to get a phone call back. These people have the worst service. I could only imagine how they would treat you once they have your money. Do yourself a favor and go elsewhere.

Very close location to the house. The lady was helpful. She took her time & answered questions…read more We got what we needed. FYI: doesn't take apple pay, however, she does accept debit.

These guys at this shop are awesome! I've dropped in several times with issues on my bike, and they…read morealways make time to help me out, even when they're busy. They do great work, charge fair and reasonable prices, and provide excellent customer service. If you need anything for your bike, this is the place to go. Highly recommend!

Came here unannounced needing help loosening a bolt on my E bike. They did it at ease and I asked…read morehow much and they declined since it was something quick and easy. I insisted I'd pay but they again declined. They told me all they ask is for me to come back in the future and I certainly will. I highly recommend this shop for your bike needs. They are professional and honest!

Great buying process! Educated staff, super friendly. Love my new Specialized electric bike!read more

I had three bikes repaired, and this shop! He is the type of guy you want!!!…read more You know, when you find that special, perfect - auto mechanic - that you trust you and you love and know he's not ripping you off and is being honest, this is the same type of guy, but for "bicycles". Look no further. This is my new bicycle guy. I have a mechanic guy, a tire guy for my car, and now I have a bicycle guy.

Vince is the best! Called this morning as I was begging a ride when I realized my gears were acting…read morefunny. Vince said to stop on by. I showed up and Vince quickly took a look at the bike. Within 5 minutes, it was good as new and I could enjoy the rest of my ride. Thank you Vince!

Top-notch customer service quality bikes for sale and rent. Took some bikes for a good hour around…read morethe pier and the city. Absolutely wonderfully hospitable. Thank you so much we will return

Great bike shop super Service after my old bike shop went out of business. I finally found the bike…read moreshop I need. I've taken it to several bike shops in. Longbeach spent a lot of money and now I found my new bike shop. Really great job.

I had an awesome experience here! Cameron was friendly, knowledgeable, and never made me feel…read morepressured. They have a great selection of bikes, pay attention to the little details, and offer excellent value. I'll definitely be back for future purchases and service.

Hello all for anyone who has bicycle needs or need any assistance or advice, Cameron here…read more@MyBicycle is definitely my go-to person in Long Beach. I even recommended him to all my biking friends and coworkers. This has been my second time going there for some assistance and he never fails. He's like Leonardo Da Vinci with a pair of Allen keys or a wrench on the cycles. He has helped me with working a new brake line and lever that integrates thru my carbon fiber bullhorn handle bars, and it came out pristine with fully functioning capabilities. I never mind the pricing due to the fact that Cameron is good at what he does, he's always reasonable on it. Even then he'll go above and beyond to make sure you're going on a smooth one for your next ride. I paid for quality of craftsmanship he displays and REAL awesome customer service.