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    Property Services Network

    1.0 (1 review)
    Closed • 8:30 am - 4:30 pm

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    Homeowner association

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    3 years ago

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    Urban REI Property Management

    Urban REI Property Management

    (7 reviews)

    South Loop

    Worst property management group ever. Took a month to respond to a leak that I requested…read moremaintenance to look into. When they finally responded because there was water pouring through my ceiling like a waterfall, they tried to tell me that they didn't have my correct phone number yet it was the same number id had multiple texts and calls with since they took over managing the building in April of 2025. The "contractors" that did the repairs were unprofessional, caused more damages to personal property, Kevin accused me of being deceptive because my photos were not "time stamped". I have a claim in with my renters insurance and neither my insurance company nor myself can get a response from anyone at REI. I've asked REI to please respond. Not to mention I found this Google review today. Ed Crespo is the manager in charge of REI. But apparently he likes to make reviews on google and pretend to be a tenant. Other tenants have had issues with them as well and action needs to be taken. If I didn't have to give them at least one star to post this, I would give them none.

    I would love to give Ms. Carina a five star she is so on point with handling situations at hand, no…read morehesitation with my requests to situations that come up with problems in my unit. I call or put in a request with meld she makes sure she follows up and make sure my problems and concerns are handled. Thank you so much Ms. Carina

    RealManage Schaumburg - Lawn

    RealManage Schaumburg

    (18 reviews)

    Do not recommend! If you are renting or buying a place and…read moreHOA is Real Image / ACM (system is Ciranet), RUN! They are horrible. They add fees here and there when you don't pay attention. They continue to add more late fees if you don't try to dispute. They send you an email forcing you to replace patio concrete, they quote you the price from their contractor, you need to respond within 25 business days with other proposal for approval or they force you go with their contractor quote. And if you respond with a proposal they will later decline it with whatever reason, end up you need to go with their contractor (or I call it their friends). Shady business. I will not ever want to deal with them again.

    I am now in my third year of trying to get this company to do the job they are paid to do. The…read morefirst spring we moved to our home, the lawn was torn up following the melting of the snow. Being that this was my first spring in an HOA, I assumed they'd come fix it at some point. Fast forward to that summer when I received an unrelated violation notice. I notified Rhiannon at Real Manage that I had corrected the violation and asked when the yard was going to be fixed. Imagine my surprise when she had no idea what I was talking about. After all, the reported violation could only be seen when looking past the lawn. The response was that the tree was the issue and the landscapers were going to have to expand the mulch ring. Two years later, the mulch ring has not been expanded. Last year, I asked again to have the yard addressed. Rhiannon informed me that the tree had been removed. I sent her the attached picture and informed her that the tree was not in fact gone. We went back and forth for a while before she informed me that if I wanted the yard fixed, I'd have to go to an HOA meeting myself, as she was not going to inform the HOA that part of the HOA agreement is that they are responsible for the yard. This year, I have started my third correspondence with Rhiannon. She has now informed me that my dog is the problem, despite the leash she cited not being long enough to reach the yard and the fact that the first year, the tree was the problem. I am still awaiting her response, but I will definitely be taking her advice to go to an HOA meeting this year. I plan to provide some information to my neighbors and the HOA regarding the awful customer service and lack of care I have received from Real Manage on this and other issues. Included will be the amount of money per year each of us could save in HOA fees by terminating our contract with Real Manage and using a different service.

    Candlewick Lake Association - Sunsets are amazing!

    Candlewick Lake Association

    (4 reviews)

    Visited Candlewick Lake administration , recreation, and overall neighborhood and all amenities and…read moreservices offered by the association as prospective future member. From the time we called the adminsitration building speaking with Kathy & Debbie both extremely helpful and informative in planning our visit to the gated guard attendendant being extremely thorough validating we belonged coming into the community to the very positive and friendly Recreation center Manager(Kayla) and her staff were absolutely wonderful in providing a tour of the facilities and grounds leaving no stone unturned from the golf course to the gym, beach, tennis courts, rental halls, expansive BBQ Decks , pavilions, parks and playgrounds as well sharing many stories as both residence and association employees providing valueable information to the bylaws, committees, volunteer groups and social calendars, newspaper and so much more. And as far as the 20+ residence we ran into over the two hour tour, everybody was extremely kind, engaging, and looked genuinely happy to be a Candlewick Resident/Member. We were warned about the higher water costs, and the lake water treatment and testing along with BIOSWALE program and commitment to maintain the healthiest lake water possible but also advised that blue/green algae outbreaks can and do occur occasionally that force the association to close the lake from time to time to ensure members health and safety as water checks for the lake occur twice a week while the community pool water is checked three times daily. For everything we saw and heard, it sounds like the $1550 HOA fee annually is a bargain as it also includes your greens fees for the golf course and the well equipped gym and all other amenities within the Candlewick Lake Association. The visit has certainly given us high motivation to be on the watch for homes to purchase in the community. The only complaints we read seem to be around strict enforcement of the bylaws. As a past HOA Director, there's always a few that just don't get it. Huge thumbs up to Candlewick Lake Association and employees commitment to provide and maintain an environment of excellence.

    This HOA STINKS. All they do is snoop on your property and write ridiculous tickets to further rip…read moreyou off. As if the dues weren't high enough, they gave us a ticket for my vehicle being parked too long on MY own personal driveway. And another ticket for my tire touching the cement street. And another ticket for my garbage cans not being moved fast enough. Ughhh, micro mangers to the max. They make over half a million bucks per year in dues and fines which they squander on board members that do nothing. That should tell you something.

    RealManage Lisle

    RealManage Lisle

    (151 reviews)

    Do not recommend! If you are renting or buying a place and…read moreHOA is Real Image / ACM (system is Ciranet), RUN! They are horrible. They add fees here and there when you don't pay attention. They continue to add more late fees if you don't try to dispute. They send you an email forcing you to replace patio concrete, they quote you the price from their contractor, you need to respond within 25 business days with other proposal for approval or they force you go with their contractor quote. And if you respond with a proposal they will later decline it with whatever reason, end up you need to go with their contractor (or I call it their friends). Shady business. I will not ever want to deal with them again.

    I have lived in townhomes for close to 20 years as I appreciate the benefits of an HOA…read more I have had 3 HOAs in the past 6 years in my current home and have unfortunately dealt with some home ownership issues the past couple years. Since Real Manage and David Conforti started managing our association it has been the BEST experience. David truly cares about his home owners and it is apparent in his responsiveness and communication. My neighbors and I have discussed it and we couldn't be happier with Real Manage. Having worked in the hospitality industry for 28 years with Marriott I realize that issues and problems occur but resolving them quickly is key to guest satisfaction. Thank You David for always being available even when you are busy. You are truly appreciated.

    AvenueOne Management - On site repairs! Same day repairs

    AvenueOne Management

    (29 reviews)

    I recently moved in to an apartment managed by AvenueOne. The process was extremely easy and fast…read more I applied and got approved a few days later, lease is sent through email. The down payment is less than what most apartments ask for (at least in my case). Stephanie, Emily, & Mr. Manollo answered all my questions. Everything is managed by an app (including paying rent), you don't have to deal with a landlord, request maintenance on the app and they arrive the next day. Nice floors, granite counter tops, fresh paint, pet friendly. The unit I live at has mini high ceilings which makes the space feel bigger. Washer and dryers are fairly priced. The apartment complex I reside has a strip mall and gym at a walking distance. I will say that my first night here I witnessed a group of criminals stealing one of my neighbor's catalytic converter- which was insanely scary. However, I've heard that has been happening in many towns just have to be more careful and aware of the surroundings. I immediately set up ring cameras- nothing since. During the snowstorm and below zero weather, the maintenance crew came every single day to clean the sidewalks. I have dealt with nosy, horrible, rude landlords in the past, AvenueOne is the best decision I made! Overall, 5 stars because they are efficient, helpful, and quick.

    I had a response within 19 minutes to my service request and it was all through the app! Didn't…read morehave to do anything besides text in a task and upload a picture, the app is very user friendly, I def appreciate that.

    Property Services Network - propertymgmt - Updated September 2026

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