We searched, intentionally, for a local alarm monitoring system when we remodeled. There are so…read moremany Big Box competitors! Smith Thompson has faithfully served and protected our home. I know that they will do the same for you.

So disappointing! Garage door app not working...called three times and was dropped the 2nd…read moretime...finally after 12 minutes customer service came on no apology for wait... no emotions..very robot like response. said willsend video on how to change garage door battery and hung up. Will start looking for new company.

Had to adjust doors instead of getting new locks but rekeying worked!…read more Sometimes exterior doors become unalisgned

Duane is an effing hero! He came to look at a door knob that came off from the inside of the house…read moreof the front door . Repaired it instantly and fixed an issue with our gate that prevented it from closing all the way . He worked quickly , efficiently and you could tell he knew his stuff. As he was leaving he asked if there was anything else ... there actually was .... A door issue in our shower the was preventing the knob for locking it in place . He too fixed that . He was in and out of there in 20 min or less with all 3 tasks . We are very grateful to his kindness , patience and professionalism. Will recommend them a million times over!!!

Love was a great help. We did twisted pair runs for networking and cameras as well as exterior…read morefiber. He had solutions for install problems that had stumped me for years. He was not cheap but given intermittent complexities, it all averaged out. Yes, he'll definitely get my return business.

It's true: Online retailers are taking over the globe because of the exploitation of the conscious…read moreneed for convenience, and the capitalization on poor storefront customer service. People wield meager amounts of time outside their professional and personal lives, so why face-to-face with an aggressive--or even rude storefront employee? You don't have to--at least with installing a security system--or mounting a television/wiring a custom audio system. Well, the gentleman (Love) who owns this business resets all the negativity against declining customer service--providing a stellar experience that tops all others. If brick and mortar stores could pivot--then reinvent themselves to centralize around integrity and compassion like Love, you'd see a market-take-back develop against the online conglomerates. Hey Evil Corp! We're looking at you and your online sales!! Elliot is coming for yah! Ha! His prices are going to be difficult to beat, I guarantee that. It was only $300 for a custom fireplace mount on our LG OLED and Sony sound bar. Best Buy and two other mounting companies were $300+ just for the standard fireplace mount. No amount of fresh pine nuts would convince a squirrel to pay that ! So, give yourself a break and give him a jingle from your iPhone or Android--then sit back and let him do his thing. Heck--grab a tasty beverage and have a convo with him! Love (his name) is simply the best, and supporting a small business is how we (as 'Mericans) can bolster the economy in our great state of Texas! 4/15/17 Had Love come back out for an outdoor TV mount set up. It looks great and we couldn't be happier. Always a pleasure to have his expertise.

THERE'S NO PLACE LIKE HOME…read more Everything you hold dear- your children, your pets, your precious memories live there. Phillip Haverland at Phaverland@adt.Com understands this. He LISTENED to me. Then he gave me the benefit of his expertise in security systems and he gave me something even more valuable- his time. He said what he was going to do and he did what he said. And all at a price I could afford. How much is it worth to YOU to have peace of mind? Thanks, Phil. P.S. ADT, you're lucky to have him. Ellen R.

Mr. Moncayo was very professional and explained the alarm system thoroughly. I will definitely…read morerecommend him to others!

I have used them a couple of times and every time, they show up the same day. Michael, the owner,…read moreis very efficient He doesn't pressure you into senseless things to pad the bill. He deals straight up, no nonsense , which I like. He has fixed our issues same day and we couldn't be more satisfied. His number went into my phone at the top of the repairs that I keep handy. Can't tell you how great it is to have a repairman like him A++

Michael did a full tune up of my garage, replaced springs and motors and was super affordable. He…read morewas dependable and very honest about what was going on with my doors. The job required more time than originally expected due to the garage itself, but he made sure and got it done as quickly as possible. I would highly recommend Michael and his team as his prices and service are better than anyone I've used before.

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Very disappointed with the performance of the system package that cost me over $10,000 (I purchased…read moretheir premium/top level speaker package and a number of other items they recommended). Before the installation, I shared my concerns below with the sales person/installer: 1. The size of the inwall speakers the recommended would not likely reproduce the full range of sound desired (especially midrange frequencies) 2. The soundstage produced by the front three speakers needed to anchor vocals to the faces onscreen - not localized to a speaker (especially not to the center channel located below screen). 3. I wanted clean but very strong bass performance that you could feel but not localize to a point in the room. After the installation I received a full demo and sure enough - they failed on all three points. - There is minimal midrange reproduction - The voices are localized on the center channel speaker (despite adjustments) - The powered subwoofer cost over $1,000, but lacks any real impact and it is easy to place where it is in the room I spent time afterwards with the installer sharing my concerns and asking for adjustments to be made. He made some efforts, but the equipment and configuration still produces very, very thin sound reproduction. There is no full range of deep rich sound in action movies (vehicle engines, explosions, etc.). Music on soundtracks sounds like it is playing out of a hand held radio. I told him I was not satisfied and not happy. All he could offer was to sell me additional speakers (left and right tower cabinet speakers and a second subwoofer), and he would give me credit back for two of the in wall speaker The amp is likely not adequate - should have gone with something higher current (Denon, Marantz or similar?). I trusted my money with their expertise/recommendations, and really feel like I failed to pick the right Home Theater company to accomplish a simple HT set up. The room is a dedicated HT room, only 14'x21' with 10' ceilings. I should have done more research. Lastly - on a personal note, I believe how an installer approaches "wire management" (see photos - no methodology) is an indicator of their attention to detail what standard they set for themselves. There is also a photo of their teeny tiny "premium" in wall speaker.

The team at Pettigrew's is great. They did a great job putting structural steel in at a custom home…read morewe built. It was a large project that they handled very professionally and precisely. I would definitely use them again for future metal work.

From the owner: Decorative metals and residential structural steel The shop…read moreopened in 1952 as Krider's Iron Work and our family bought the business in 1975. some of our products include: Stair & balcony rails perimeter and pool fences pedistrian and driveway gates and access controls custom furniture garden accents: pergola, trellis and arbors

Alex is extremely friendly and polite and professional. We had 2 projects and paid for the second…read moreupfront. He came back to finish without having to chase him down. Great work and trustworthy. Highly recommend Alex!

After reading strong reviews, I contacted Alex to see whether he could replace sun‑damaged windows…read moreand to request an estimate. He immediately asked for a photo without gathering any details about the windows. I explained that the damage wouldn't show in a picture, but he insisted that photo‑based estimates are his standard process, with in‑person measurements only after agreeing to the estimate. This process felt impersonal and did not inspire confidence. While this may work for some customers, it did not meet my expectations for a service provider. I decided to look for a company that offers a more reassuring initial assessment.