They were so good before NCH and now they are out of network for BCBS, one of the most popular…read moreinsurance companies. It doesn't make any sense.

We needed to get my Dad an emergency MRI. Proscan was amazing. They were so accommodating taking…read moremy father at 9pm earlier this week at the 1020 Crosspointe location in order to squeeze him in for a much needed MRI scan for his Dr. Rachael, Ellie, and Vanessa went above and beyond to find a way to make this happen so we could get my dad some much needed pain relief! Thank you to the Proscan family for making this happen!

Professional Staff…read more Led me through the process easily Made me feel comfortable throughout the scan Just waiting for results to be sent to my doctor

R.R. asked me to arrive 20 minutes early to register, which I did. I was then seated in the waiting…read moreroom to be called by a tech. Several others who were seated after I was, were called for their procedure. I waited and waited.....40 minutes! and still not called. My time is valuable too, so I left and won't be back.

These people are terrible. Made a appointment with a Dr. Patel. I went in and never saw the doctor…read morebut an assistant. Then was told to go to make a appointment with another one of their offices. I did that and saw another assistant for a test. A doctor came in and spoke to the assistant for a minute, Then told me to go to Miami or Tampa to find a Neuromuscular Doctor because there are none in SW Florida. I called them at least 6 times and left messages to get a referral letter, but no one ever called me back, Funny thing is I got a hand written note card (A woman's writing) from supposedly Dr. Patel saying it was nice to meet me. Never saw the guy even in the hallway ! This business is a sham. I am currently seeing an other Neurology practice in Naples who are very caring and helpful. I am scheduled for treatment and they have contacted me 4 times today alone.

They are very hard to reach and do not repond to phone calls, left several messages without a…read morereturn call. There billing system is horrible. The Dr's are a slave to there front office operations in at leaset 2 of theere specialties.

I am hardly a health care expert but GREAT and propfessional service in this sector is a bit rare…read moreme thinks. If you find the typical MRI "closed" testing environment way too caustraphobic and are looking for an "open" alternative to Naples Community Hospital , Proscan right across the street is just the ticket. When NCH didn't work out for me, I simply took my paperwork across the street, was greeted in a more than cordial manner and given an appointment for bright and early the next morning. The cerviical MRI on Proscan's newer equipment was only a fifteen or twenty minute affair and I walked out with a CD copy of the images, the same one they would be sending up to my physican. Saw my physican three days later and he was evidently just thirlled with the clarity of photos and Radiologists written work up on the two troublesome discs too, So there you have it. No sense in making these types of processes any more tedious than they have to be....Oh and the staff there couldn't have been nicer too.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

This ProScan NCH Imaging is located on Sierra Meadows off Collier Blvd in Naples. This location…read moreprovides 3T MRI services and other diagnostic imaging and radiology services. The location is very new like and extremely clean. The wait for our visit was quick and easy. The staff is exceptionally nice and extremely helpful.

I had an ultrasound last year and they were great. This year they are no longer in network for blue…read morecross blue shield and no longer do ultrasound at the location. Disappointing

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

been going to them decade now and they have always been great. all way around. kind patient easy…read moregoing and accommodating. I don't understand what others talking about.

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

I was very happy with all aspects of my visit and treatment. Front desk were pleasant, professional…read more and efficient. Wait time was minimal. My tech or EMT , Michael, was wonderful. He was very informative, considerate and pleasant and made the procedure go smoothly and stress free. He is an asset to your facility

If you arrive 5 minutes after your appointment time, and talk with the front desk ladies, good…read moreluck. They will send you to the back to reschedule your appointment no accommodations or sympathy whatsoever. Definitely need more training on how to treat customer or handle customer service. If you're lucky to see Bella at the checkout desk or mngr Carla, then you're in good hands. Dr Miller and Traxler, both professional and great to work with.

Rude Receptionist Tried to schedule an appointment but…read moreReceptionist was very Rude. Not a good way to establish new patients.

We almost didn't make it 12:59 pm was the time we walked in the door They were closing at 1pm…read moretoday. WE GOTTEN LOST lol trying to find it lol lol The girl whom had taken my blood for testing she was very good and very patient with me. She and my mother had distracted me cause I was very scared :(. I held my mother's hand cause I'm scared to death of needles. The woman was very good at her job. They are right next to Sweet Caroline's if you need to find it right away

I had to get my blood taken today and got it done at this location. Historically, blood taking is…read moremy worst nightmare - I don't like needles, I don't like blood - It's a catastrophe. However, the nurse/technician that took my blood in Exam Room 6 was absolutely fantastic. She was quick, gentle - I even was going to ask for her to give me a warning before the prick, but then I saw the vials already filled! I appreciate her professionalism, her attentiveness, and she was kind as well. I very much recommend this location and it will be my new regular location.