Best care I'm claustrophobic and the young lady that helped me get thru the Mri was outstanding…read more Forgot her name but she deserves a raise. Thank you Penelope Schellenberg

This was the worst radiology experience I've ever had. I was instructed to arrive 20 minutes early,…read morewhich I did, then waited 30 minutes to be processed by someone who couldn't figure out how to use their admin system. The MRI team was running 2 hours behind, but no one was considerate enough to notify me to arrive late, so I sat for over 2 hrs in a freezing cold waiting room before being taken back for the MRI. The radiology tech (Stacy) was unpleasant, grumpy, and had a shameful bedside manner. She said she would turn the music on and give me updates while I was in the tube for a long procedure. Not only did she never turn the music on, but she left at the end of her shift without a word about a new tech finishing up. I will never return and recommend avoiding this facility.

These people are terrible. Made a appointment with a Dr. Patel. I went in and never saw the doctor…read morebut an assistant. Then was told to go to make a appointment with another one of their offices. I did that and saw another assistant for a test. A doctor came in and spoke to the assistant for a minute, Then told me to go to Miami or Tampa to find a Neuromuscular Doctor because there are none in SW Florida. I called them at least 6 times and left messages to get a referral letter, but no one ever called me back, Funny thing is I got a hand written note card (A woman's writing) from supposedly Dr. Patel saying it was nice to meet me. Never saw the guy even in the hallway ! This business is a sham. I am currently seeing an other Neurology practice in Naples who are very caring and helpful. I am scheduled for treatment and they have contacted me 4 times today alone.

They are very hard to reach and do not repond to phone calls, left several messages without a…read morereturn call. There billing system is horrible. The Dr's are a slave to there front office operations in at leaset 2 of theere specialties.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

I'd be dead if I used this service. My doctor ordered a test two weeks ago and pro scan fails to…read moreschedule this test after multiple calls by me and my doctor. If you care about your quality of life do not use this service.

This ProScan NCH Imaging is located on Sierra Meadows off Collier Blvd in Naples. This location…read moreprovides 3T MRI services and other diagnostic imaging and radiology services. The location is very new like and extremely clean. The wait for our visit was quick and easy. The staff is exceptionally nice and extremely helpful.

Their is also one on Vanderbelt ? Naples, Fl ! I've only called, but I can say from medical past…read moreexperiences the call taker is very helpful, she even recommend an other Pro Scan closer to my home; caring as medical staff ought to be ! TY

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

been going to them decade now and they have always been great. all way around. kind patient easy…read moregoing and accommodating. I don't understand what others talking about.

Radiology Regional in ESTERO ,FL the front desk staff were quiet, and professional. My relative was…read moreseen on time. The test had a number of steps to it. The professional medical staff were efficient, friendly and considerate to both patient & family. I recommend the ESTERO, FL office.

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

If you arrive 5 minutes after your appointment time, and talk with the front desk ladies, good…read moreluck. They will send you to the back to reschedule your appointment no accommodations or sympathy whatsoever. Definitely need more training on how to treat customer or handle customer service. If you're lucky to see Bella at the checkout desk or mngr Carla, then you're in good hands. Dr Miller and Traxler, both professional and great to work with.

Rude Receptionist Tried to schedule an appointment but…read moreReceptionist was very Rude. Not a good way to establish new patients.