Come in and ask for Manny!!! He knows everything in the store. He took his time. Listen to my wants…read moreand found options I love! Great product but excellent service!

Beautiful showroom and the staff is super helpful! I went last Saturday to shop for some bathroom…read moretile and I had very nice experience. Helpful and friendly staff who tried their best to assist me. Options are a little limited compared to online stores, but the tile is high-quality and reasonably priced for European made products. Likely will be getting some tile from them.

Experienced horrible customer service and unethical business practices w/Baker Bros. No prior…read morewritten or verbal communication from sales person to night before install re: needing very large public space to cut carpet day of install. Sub-contracted installers show up. Marcos 'lead installer'; refused to park in designated spot to accommodate his large trailer then tells us there's nowhere big enough on property to cut carpet & install! Condo is empty, we are moving into it next day. After calling salesperson about having no idea large space was needed to cut carpet then finally connecting to GM Paula about inexplicable lack of communication on BB part (she agreed), Marcos assures me he can & will cut carpet at Bb warehouse then return within an hour or so & install master bedroom carpet. Installers leave & never return. I spent hours proactively following up on where Marcos was only to be told by Chris (Marcos supervisor) he allowed Marcos to go home b/c Marcos wasn't satisfied with designated parking spot! Said he felt it was "a hostile work environment." every vendor has parked there; no vendor ever complained nor refused to park there. Marcos lied to me about completing job, Chris complicit in this lie. I prepaid thousands of dollars to have a subcontractor take it upon himself to walk off the job b/c he 'didn't want to get another ticket from the police' (parking spot 100% legit/legal numerous people from management team trying to accommodate him). Paula & Chris then assure me that carpet CAN be pre cut at warehouse. After a very long & exhausting move, Paula at BB did a 180 by denying they ever told me this saying "no one at Baker Brothers from salesperson to scheduler to Paula to installer was aware nor educated on the type of carpeting I ordered...sorry." Paula repeatedly dismissed that Marcos lied to me/blew us off. Ended with passive aggressive 'we apologize that you're feeling frustrated.' No accountability on BB part. Refuse to reimburse me...keep saying I have to find a space on property for them to cut carpet!! Paula & Chris refuse to tour property themselves despite 2 invites to do so. Local media (ABC/FOX) doing investigative piece on Baker Brothers unethical behavior, poor customer service and questionable legal subcontract hiring practices.

Excellent and professional service with a smile. I never…read moreunderstand why it takes 85 letters to say "great service "

This is a great location. Excellent options and both people who assisted me were awesome. The…read morecustomer service here is top notch which is rare these days. Tracy assisted me as well as one other young lady (and I did not get her name, sadly). I will be back for my next project because I have a fun idea for a fireplace. Thank you!

We purchased Marmoreal LVT from The Tile Shop and had it installed by a business that we were…read morereferred to by the manager of the store. In less than a month after installation we found numerous fractures in the tile and notified the installer. Due to the amount of tiles that were affected we also notified the manager of the tile shop. The Tile Shop did a review and decided that the issue was due to the underlayment that the installer used. I inform them that we were also finding scratches on the tile and felt that there was something faulty with the tile. The installer claimed that he had never had any issues with any other tiles that he has installed except the ones we had. Ultimately, as the consumer we were caught in the middle with no resolution. We are extremely disappointed with the outcome of our project. We did not want to try to do repairs as we were not confident that we would not have even more issues is the problem involves areas all over our home.

LL installed Brazilian Koa hardwood flooring to my whole (except the kitchen) house 10 years ago…read more Went back to the same store with a piece of my flooring and the sample of Brazillian Koa they had in the store matched my current flooring. Wanted it installed in my kitchen. The flooring they installed in the kitchen (see picture) is NOTHING like the Brazillian Koa sample they had in their store. I have since learned there are multiple kinds of Brazillian Koa. The sample in the store was not the Brazillian Koa that was installed in my house. I knew the width of the wood had changed, but the color should have been the same. Not even close!! When I voiced my displeasure, I was told I had to open all 16 boxes and inspect each piece of wood or the wood was mine. Hate it! Do not use this establishment!!

I cannot recommend LL Flooring (Scottsdale location) to anyone especially small business owners…read more My flooring was delivered to Scottsdale and then sent out of state without unloading it or even giving me the chance to pick it up myself. I received an email from the store manager confirming I could pick up my order Friday, so both my husband and I took the day off work to make the 3-hour drive. At 4 PM the night before, I was told the forklift was "broken" and my material couldn't be unloaded. When I called, the employee was sarcastic and dismissive, and the manager minimized the issue by telling me to "think how we feel." He then claimed he had "just reordered" my product but when I checked through LL Flooring's customer service line, they couldn't even confirm that. Now I've been told I'll have to wait until October 7. This has caused: * Lost wages for me and my husband * Multiple contractor reschedules (at my cost) * Serious delays in opening my dance studio, which depends on this flooring What's worse: LL Flooring has refused to expedite my order, deliver it directly, or provide an in-stock alternative at no cost even though these delays were entirely their fault. This has been the most unprofessional experience I've ever had with a company. Miscommunication, broken promises, and no accountability. If you value your time, money, and peace of mind, do not trust LL Flooring with your project.

I had such a great experience working with Kohler on my bathroom hardware, and I have to give a…read morespecial shoutout to David. He was super professional, incredibly patient, and never made me feel pressured to buy anything. He really took the time to explain all the options and helped me figure out what would work best for my space. It made the whole process feel easy and stress-free. Even after I made my purchase, David followed up to make sure everything was going smoothly--which I really appreciated. If you're shopping for bathroom fixtures, I highly recommend Kohler--and definitely ask for David!

I was looking for bathroom fixtures and needed to see samples in person. It is so much better than…read morelooking online. I like Kohler products and was happy to see there is a showroom in Scottsdale. It is in a funny location like the backside of a strip mall, but navigation got me there no problem. Excellent customer service. Very friendly. Upon entering we were immediately greeted and asked if we wanted any water. They have so much took at from bathrooms to kitchens and even an indoor sauna but apparently this is the higher end of Kohler and the lines that have available here are different from what you might find at Home Depot, Lowes and Costco. There were so many great ideas and I love that they have the entire collections grouped together with the different bathroom fixtures and then little display areas throughout the store. Why is it that I am always gravitating towards the most expensive thing in the store? There were so many cool things like recessed body length medicine cabinets, a very cool customizable vanity, bidets (from standard to Cadillac!!) and then smart showers -- I mean if only!!! I do wish they had some color brochures to take home with you because it is so hard to see online, but I did appreciate that one I had the knowledge about the different collections and finishes I could go back home to the website and make more choices. Another area that was bit annoying is they had items that were discontinued still on display -- so you had to ask if the item was available still --- I guess twice a year they have a sale of these discontinued or floor models but he said it wasn't going to be happening for a while. The sales guy did mention that you get a better cost going directly through the showroom as opposed to ordering off the internet -- so I will be keeping that in mind. Overall I was happy with my experience and likely will be purchasing some French Gold fixtures.

Another fine job by Greg and company. We had a few delays because I have a 49 year old place full…read moreof surprises. They leveled my poor kitchen floors and the dining room also had issues. The stair at the landing had to be rebuilt. The tile itself is even better than I imagined and the detail really makes my old townhome look better than it ever has. Many thanks team. These folks work in some very high end homes, I am glad they bring those high end design ideas down stream to my little townhome. It LOOKS so GOOD. Top honors go to Milton for being skilled and wonderful

After reaching out to 5 other companies to remount our kitchen sink with no response, we were…read morereferred to Hard Rock Tile & Stone thank goodness. They were prompt to respond to my request for an estimate, the estimate was reasonable & they scheduled the job for 48 hours later. George & his crew came to do the job this morning & did an amazing job & we very professional. The job did not take very long & I received a revised invoice for 40% less than originally quoted. Quality work, ethical company & I will also be referring them to everyone I know too.

5/5 Stars Outstanding Knowledge and Service! We had a…read morefantastic experience working with Gila Cabinets and Stone. Troy was exceptionally knowledgeable, patient, and thorough throughout the entire ordering process. He took the time to answer all of our questions, guided us toward the best choices for our space, and made ordering our cabinets seamless and stress-free. If you are looking for top-notch customer service and expertise, I highly recommend asking for Troy at Gila Cabinets and Stone!

Beautiful showroom, although it's only about 1,200 sq ft. (?) False advertising. We found a…read moremagazine announcing their newly expanded 150,000 sq ft "show room," it's not a show room, it's a huge warehouse and you can't just walk in and look around. We couldn't get anyone to help us. We were handed a piece of paper to complete with our information. Apparently you need an appointment, however the ad didn't say that. We went there because they offer 3D drawings and design. We wanted ideas. We drove 40 minutes and turned around 15 minutes later and went home. Apparently it's geared toward contractors, not individuals. We may use them later, however our first impression was cold.

This North Phoenix Granite & Quartz business (the Yard) has convenient Saturday hours & the…read morelocation is easy to find. They also seem to specialize in remnants. The few times I have interacted with the salespeople however, left me not wanting to purchase there. They were always hurried & dismissive. Aracruz RE on the other hand, has a much larger selection of quartz & granite and their prices ranged about 20% less... The Friendly staff & a large welcoming lobby (offering coffee & donuts) makes Aracruz RE a win-win for me. I ended up purchasing there.

This place is fantastic. It is no-nonsense, no-frills, but absolutely rock bottom prices on…read moregranite, quartzite, etc. They usually get remnants from jobs that didnt' need all of the order, so it's a bit unusual to get enough to do a whole kitchen unless it's a small one, but this place is fantastic for getting slabs for bathrooms, an accent counter, or furniture modifications. They have good fabricators that they are partnered with for cutting your stone to size and install. Their website is pretty good and will give you a good idea of what to expect when you go, but nothing replaces going in person. Plan to spend some time there to go through what they have, but once you pick what you want, they are great, friendly and helpful. Have used 2x and will definitely repeat when needed.