I only started using 916 Auto Repair recently, but Samson and his team have already helped me with…read moreseveral vehicles and I've had a really good experience every time. If you need an honest, knowledgeable, and fairly priced auto repair shop near Gold River or Rancho Cordova, I'd definitely recommend them. They've worked on my 2017 Ford Transit Connect, 2014 Mercedes GL63, and 2014 BMW X5. They replaced a driver-side CV axle, did oil changes, replaced brake pads and rotors, diagnosed and fixed an A/C and heater blower issue, repaired a trunk/liftgate problem, and also replaced a valve cover and gasket and battery. What stood out to me most was how knowledgeable, honest, and fair Samson and his team were throughout the process. The staff are friendly, the front desk is welcoming, and the customer service has been great. It's hard to find a shop that does quality work at reasonable prices, but 916 Auto Repair has done that for me. Definitely recommended.

I contacted 916 Auto after doing a 2 and half week research (which included Yelp and Google…read moreReviews) to have my 2004 Mazda 3 AC Condenser (Factory OEM) replaced. My AC Drier was cracked and inoperable since last year. In this region of the Sacramento Valley and Placer County, 916 Auto quote beat 5 shops I contacted in the region and 1 shop even told me it's not worth it and I should get a new car. Bet if my car was a 69 Camaro, they'd do it. Why? Cause its a Classic Camaro. No matter the condition. Some shops don't want to work on Imports. But oh well. Their loss, not mine. I contacted 916 Auto and spoke to Samson to schedule an appointment and he said to come by that very same day. And so I drove from Roseville to Gold River that morning. Samson is honest & to the point. When he pulled my car in, he noticed a coolant leak. Now I didn't notice any leaks in my driveway, as it would seem the Coolant is evaporating or dissipating, but he notice it was getting on my Alternator, by the stains. It turns out, my OEM water pump (factory part since 2003 for this model year in 2004) finally gave out at 262K miles. Who'd ever think a Mazda/Ford part would last this long. This was an unexpected thought as I only had budgeted for the quote. So I called my CFO (Wife) and let her know of the issue. She said get it fixed and she'll adjust other expenses as she knows I need AC for the upcoming summer temps. So I authorized Samson to proceed with the entire job. Now I can't couldn't do any price comparison, but he did give me a discount which still fit in my overall budget. I spent my whole day in their lobby. They have updated their lobby to make it feel more comfortable and less Auto Shop feel. I notice the many people who drop by to have their car service are all happy and are returning customers. From a Dealership oil drain plug that was torqued too tight, to oil changes, brakes, and even a customer who was a bit upset where the Dealership sent the wrong part twice. The Dealership. I spoke to many of them and they all had the same answer when I ask. "What made you come here?" They replied, "Their price can't be beat!". In summary, my AC is now working as it should. Now I only used my AC for 2 whole days It gets cold and it has been awhile since I have felt cold in my aging car of 22 years. With my new water pump installed as well, my car is running smoother overall. Smoother shifts, heater gets warm fast. Almost, now almost like it was in 2004. So, Did I find a new shop for my Project Commuter Car? Yes I sure did. They have gotten a new customer. Up next is my Transmission Gasket & plug. One thing at a time! Have fun out there & do your research!

Very knowledgeable, friendly, didn't try upselling, showed exactly what was wrong, why it happened,…read moreways to prevent the problem from happening again. Won't ever go to any other mechanic. Chad is the Man!

Chad is honest with fair prices. Does excellent work. This is definitely the only place you should…read morego to if possible.

Very responsive when asking for a quote, as well as throughout the time my vehicle was being…read moreserviced. Would return for future repairs.

Excellent customer service. Reasonably priced. And the work was completed in a timely manner.read more

J & T Auto Repair, what a great shop…read more I was looking for an honest shop to do some work on my 2007 Dodge Durango that my personal mechanic could not do because he did not have the A/C recovery equipment. John gave me an honest estimate on his Labor without the part's because I already had them. John did the job without any surprise's and within his Labor quote even though the job was a little more involved than his reference program said it was.  Honest, Reasonable, Trustworthy.

Been going to John for over 30 years. He is the most honest and great mechanic. He had me fo life…read morethe first time I went to him. He fixed my car, and unfortunately the problem came back twice, which he tried to fix. Finally, he said he couldn't fix the problem. He then sat down and wrote me a check for the full amount I paid. He had me for life at that point, and I haven't been disappointed. Thank you John.

Very friendly and knowledgeable. Was able to work around my schedule. Is willing to give you a ride…read moreback to wherever you're at so they can work on your vehicle during the day

called to make an appointment at my dealership for some repairs. About 20 minutes later someone…read morefrom Excel Auto Repair called me and said the dealership was sending me to them to have the work done because they were busy. I drove all the way out to their dealership and after the work I ended up paying $550 all cash except for the last 50 that they added on last minute. They refused to give me a receipt for the work done and that include included the warranty on my brand new battery. I'm not sure what is happening, if they are skimming money from the owner, but I don't like working with shady companies that refused to give you a receipt for the money you paid them.

I've taken my car here for service several times for nearly a year. The quality of work done has…read morealways been phenomenal on top of their exceptional turnaround time. You can tell that Peter actually wants to do a good job on the car he services and wants to build a good rapport with customers. Even the one time they made a small mistake, Peter acknowledged it, gave me a discount, and fixed the mistake without any additional cost to me. This shop has now been my go to shop for all my servicing needs. I'd 100 percent recommend them to anyone looking for a trustworthy, reliable, and reasonably priced auto shop to take their car too.

incredible people along with incredible pricing !!! this is my new favorite place for anything car…read morerelated now :) everything went well , i was given run downs on how and why prices are the way they are , the services are always as quick as can be and peters attitude is full of wonderful kindness

Quality auto shop! Had a very honest and genuine experience here. Ty is super knowledgeable and…read morecommunicates efficiently. Her customer service is amazing! I felt like they had my best interest at heart and gave me the right perspective regarding my aging vehicle. I've been to other shops who just try to slap a bandaid on issues just for additional ones to rise up. 10/10 recommend!

Terrible service and complete denial of responsibility. I will never come back here and do not…read morerecommend this shop to anyone. On May 20th, we brought our Ford Transit-250 to this shop due to a coolant leak. During the repair process, they raised the price four times: first about $1,100, then $1,800, then $2,400, and finally charged us $3,084.52. We were able to pick up the vehicle only on May 23rd, but it immediately broke down just a few minutes later. The shop was closed for three days and only performed diagnostics on May 27th. After that, there were disputes, complete denial of any responsibility, and refusal to cover the damages. They then tried to charge us an additional $4,651.70 for a transmission replacement, claiming this was a new issue unrelated to their work. We were only able to retrieve the vehicle on May 29th, and today, June 2nd, we are finally starting the real repairs at another shop. During all this time, our business has been incurring losses due to the vehicle downtime. An independent evaluation confirmed that the exhaust manifold bolts were left loose during their repair, causing significant exhaust leaks and possible thread damage. The report also found oil leaks from both valve cover gaskets, transmission failure, and the "Check Engine" light on - all of which appeared immediately after their repair. I have sent an official demand letter to the shop requesting compensation for the damages. If my demands are not met, I will file a lawsuit and will definitely obtain compensation. In court, I will seek a much higher amount, including business losses, legal costs, and compensation for moral damages. This shop not only failed to fix the problem but also wasted almost two weeks of our time, caused business losses, and is trying to avoid responsibility. Don't waste your time and money here.

Quick and honest service!…read more I sent a message on Yelp requesting a quote for an oil change. They responded very quickly, priced fairly, and even provided time slots they had open, so I headed to the shop that same Saturday. When I arrived, they quickly directed me to pull in to start the service. It seems like I had just sat down when they called me back out to show me the the underside of the van. They wanted to know where I'd done the prior oil changes since whoever did them had stripped the tread on the pan from tightening the bolt too tight. I could clearly see that what they were saying was true and the pan had no tread and had been leaking oil this whole time. There really would be no way to do the oil change without also changing the pan. I asked how much that replacement would cost, and told them to go ahead complete the repair along with the oil change. This is my mom's mini van that I was going to drive back down to LA, so definitely wanted to ensure I was safe. I was told it would take 2-3 hours, but was quickly out in about 1.5. They even provided a discount when I paid since the repair was unexpected and fast, which I really appreciate. They pointed out some other concerns, but did not force any repairs on me, which I am grateful for. Will definitely be coming back for any future oil changes and repairs.

Very satisfied with the service! The repairs were completed faster than expected, and the pricing…read morewas fair and affordable. My car looks great, and the whole process was smooth and stress-free.