Came to work on my wife's car, he came once was not fixed, came twice my wife's car is still…read moreskipping. Tried contacting will not respond. Now I need to find someone else to fix it.

I'd been having problems with my 2015 Kia Soul, all the lights were coming on while driving and one…read moretime the car just lost power on I 20 . I took my car to the Kia and they couldn't find anything wrong. It turns out the battery ground was loose, I needed spark plugs and the control module was dirty. Rodney Ferguson did the repairs and the car is running better. Now, Kia check the battery so why didn't they realize that the battery ground was loose??? Anyway, I'm happy with the service I received from Shane's Automotive. Thank you Rodney ps: he came to my house to do the repairs!!!!

I contracted with Steven last August to fix the air conditioning in my truck; he gave me a year…read morewarranty on the work (parts and labor); verbally of course so I don't have anything to fall back on in writing (my mistake). After I paid him upfront for the parts (didn't have an issue with that) on August 22, I was told he would have the parts by Tuesday the 9th of September (18 days after supposedly ordering them, but okay)... I texted him on Wednesday the 10th asking when I should expect him. He texted back said he had been sick and asked if Friday the 12th would work. Told him sure. Friday comes and he doesn't show. I text him back and no response. This continues through the ENTIRE following week with no response from him. He finally shows up on the 19th (nearly an entire month after we first agreed he would do the job). I paid him via CashApp for the labor and figured that was the end of the situation. When he left, I was happy, finally had some air conditioning in the truck. My happiness was short-lived, because by Monday it was back to blowing hot air (no freon). So of course, I texted him and finally Wednesday the 24th he said he would try to get to me by the weekend (26-27 September), of course that didn't happen. He texted me again on the 29th saying he would "try and make it today".... Finally on the 30th of September he made it back over to redo his work. Everything since then was fine until last Sunday, May the 17th. The AC started blowing hot air again (obviously the system has sprung another leak). I've attempted to contact him via text every day since then with absolutely no response. Oh, and for those of you wondering why I'm texting him instead of calling, he doesn't answer the phone and hasn't even bothered to set up a voicemail. If you have an AC issue, find someone else. I'm fed up with this nonsense. Thinking about small claims court, but at this point I just need some AC.

Steve is awesome. Showed up on time and fixed my riding lawnmower and gave me some great tips on…read morehow to self-manage it moving forward. Thanks Steve!!!

David is a complete angel! Very kind and professional and got us picked up in less than 10 minutes…read more I truly appreciated the amount of care that he took with us and our vehicle. Thanks David!!!

Please don;t go here. The customer service is horrible. Young guy at front desk is very sarcastic…read more I use to go to this shop before 2016 with my old car and kids vehicle. If you are a female; they will make up lies about the issue going on with your car just to get extra money out of you. Got a diagnostic which is 67.00 and they told me it was my CV joint that's making the loud noise. I took my car to another mechanic and found out this was not true. I needed new brake pads.

The worst!!! I paid thousands of dollars to get my son's transmission repaired. They weren't able…read moreto so we agreed they would refund the money and I would have the car towed to another repair shop. I had it towed and they refunded half the money with a promise to refund the rest the following week. They never refunded the rest and now I'm currently suing them because the only thing they did was remove parts from the car that they didn't return.

Came here for a $17.99 oil change. Sure it takes a little longer than a place like Valvoline (not…read morethat long still), but you have real mechanics touching your car instead of kids with part-time jobs, nobody nags you about extra work to try to make more money off of you, and you can't beat $17.99. The guy at the counter was nice, and they got it done quick for not being a quick lube station. I plan to go back soon for an alignment.

** I Feel Taken Advantage Of -- Deeply Disappointed**…read more I'm heartbroken and angry after my recent experience with J & C Auto on Bright Star Rd. in Douglasville. I brought my car in to have the front bumper replaced, and was **never told** it would cost an additional \$1,500-\$2,000 to have it painted. I was in constant contact with Juan (owner's son), and I totally feel as if he took advantage of me. When I arrived to pick my car up and saw that UGLY bumper, I was floored! And oh, he was VERY apologetic for "not telling me" the bumper came primed AFTER I'd already paid them \$1,100, but made zero effort, ZERO attempt to make it right and retain my business. He had the nerve to say out of his mouth, "Ma'am, we wanted to do our best to save you money and get your back to you as soon as possible." What??!! I am no dummy. I know what primed means. I know that many exterior car part replacements come primed, which is why I texted Juan while they still had my car to request a quote to replace my passenger-side mirror and SPECIFICALLY asked for a bottom line that includes the cost to paint it which, by the way, was a ridiculous amount! He actually tried to tell me it was that expensive because they have to 'program' it. Goodbye! What hurts even more is that I truly believe I was treated differently -- and unfairly -- because I came in alone as a woman. I had taken my car here once before in 2024, but that time my ex-husband was with me. The difference was night and day: the communication was clear, the pricing was fair, and I felt respected. This time, I felt dismissed and misled, like I wasn't taken seriously or worthy of the same transparency. No one should be made to feel like they're being taken advantage of because of their gender. I trusted this shop, and now I feel completely betrayed. Ladies, beware. Spend your hard-earned money at an auto shop that sees you, respects you, and won't prey on your ignorance or your wallet. Do better, J & C Auto.

I have been taking my car to J & C Auto for over 10 years of service. I drive a 25 year old car…read morethat has limited mileage on the vehicle. The lead mechanic/owner is very good at fixing what immediately needs to be fixed and outlining what has more time before it needs to be addressed. This helps me managing repairs over time instead of being hit with an astronomical bill. Most shops try to get you for every bit of work they can get in while they have your attention. J & C is not in the business of fixing every item that needs repair on your car if there is life on item they will make you aware and let you determine if you want to move forward. Being honest and truthful goes a long way with me. J & C auto displays this character.

I picked up my vehicle after being told it was ready, and within 15 minutes of driving home, it was…read morejerking, skipping, and the gas pedal would not respond--the same issue it was brought in for in the first place. I drove straight back and asked who was riding with me so I could show the problem. Instead, I was brushed off with "let me check the fluids." It was brought in for a transmission replacement, not fluids. When I tried to explain, I was told just to write my number down and then completely ignored. The man looked me in my face with zero respect. What made it worse was how differently he spoke to my son compared to me. He had no problem talking with him, but when it came to me, a woman, I was treated like I was stupid. This shop clearly does not care about respect, customer service, or actually fixing the issue. I left frustrated, disrespected by the owner of Mobil 1 Auto repair.

Pulling a trailer on a 1000 mile trip and just happened to have the bearings on one axle go out on…read morethe freeway in Douglasville. Lucky for us Rohan at Mobile 1 Auto Repair was only minutes away. We called him first thing in the morning and explained our predicament and he said to bring it right in. He was able to replace both hubs and get us back on the road in no time. He went over all possible options we had and that's what we decided on. It's very stressful to be stranded 700 miles from home and he was so incredibly nice and helpful. I can't recommend him enough. Seriously. If I'm ever passing through again I'll probably stop by just to say hi. The world needs more people like him, especially mechanics. Thanks Rohan!

This was not the way we thought it would, you look at anyone with the name Napa name would be more…read moreon their game. The truck is a company truck, and it's not moved much and it's old, but we took it to them about a power steering leak, 3 times for the same reason and it still has a leak, I can't make this up just really disappointed because we have to find a shop to look at it again for the same issue. SMH

These guys are great. Don't try to oversell you. Pricing is not bad. Middle of the road. Bob is my…read morefavorite service writer.

I needed two tires and I showed up at 5:30PM and they had me on the road by 6:00PM AND they did not…read morecharge an arm and both my legs!! I would highly recommend seeing them.

This place is a scam. I bought two tires yesterday and come to find out I was charged way more than…read moreI could have gotten them elsewhere. I went back today to speak with the Owner and he stated once the sale was done that's it!!! The Owner was nasty and very unprofessional. I would stay clear of this place at all cost. It even looks like a dump from the outside appearance. I should have know better, but the Manager made promises he had the "lowest" prices. Please stay away unless it's an emergency situation. Please do better research than I did. The Owner also called me a "Queer" over the phone. The atmosphere felt very racist to me. I would never go back again of course. I wish there was a zero star!!!!