Care and staff is beyond exceptional! Friendly and…read morewondferful and patient! Staff is very organized and easy to work with.

Canceled and rescheduled 2 appts without letting me know and tried to blame me . Unprofessional. Do…read morenot recommend.

Where do I begin? My daughter had some cavities, the dentist was hesitant on next steps for…read moremultiple appointments. They had scheduled her so far out that she then needed to have it removed. We switched practices, which the new dentist explained every single filling must be redone. Some fell out, and some now need silver caps. ALSO, the dentist said this practice is not a pediatric dentist... just a general dentist. Pediatric practices have more of an accommodative approach (laughing gas, etc.) if needed.

Dr Olton is very nice and great with children, however we chose to leave based on their business…read morepractices. There was a human error made on my child's dental record and now it is simply our word versus theirs, and they take no ownership for the mistake. Also, beware of undisclosed charges here. They charge for a "dental instruction" not covered by insurance.

Our 13 month old had her first dentist appointment today with Dr. Elice. The office was so warm and…read moreinviting. All the staff had a smile on their faces and made us feel comfortable. Top notch care.

my teenage daughter had a cleaning appt today where a filling in her front tooth dislodged...ok…read morethings happen but when Dr Lasser came in to check her teeth ( not her regular dentist that she sees...she has dr Elice who is wonderful), dr Lasser asked her if she was aware that she had a chip in her tooth. my daughter explained that when the hygienist was just cleaning her teeth, the filling was knocked out. Dr. Lasser proceeded to put the blame on my daughter that the filling fell out and made her cry in the office. While crying, he had no compassion for her and continued the oral examination as if she was completely fine!! COMPLETELY UNACCEPTABLE!! ...give her a minute to get composed! . And to make matters worse, they can't accommodate her to have the filling redone for months. My husband asked if they could fit her in soon to have it redone with her regular dentist and Dr Lasser started yammering about how busy they were because they were one of the only practices that still took dental dental.... totally off topic !!!! ( while my daughter is still crying btw!) We have had an issue before with Dr. Lasser and his rudeness years ago, it's time for him to retire if he can't have compassion and respect for his patients .... It gives the rest of the employees in his office a very bad look !!! if booking an appointment with this office, I would be avoid him as a dentist at all cost!

I would never recommend this practice. Very unethical and will not submit claims to insurance…read morecompany. He just wanted to pocket the money. Claimed the insurance would send me a check for more than I paid him. What kind of a practice would do that? And to boot he didn't fix the problem. Don't use this practice EVER.

Dr. Disano was so great and really shows he cares about his patients, I went into his office after…read moremy dentist told me there was nothing he could do for me, Dr. Disano fixed my 2 front teeth in the matter of 10 minutes. He is a very nice guy, very professional, and so is his staff. I was very happy with my experience overall and I couldn't be happier with the outcome of my teeth.

Excellent care and great experience for my child. Would recommend to any parent looking for a…read morepediatric dentistry location for their child. 10 out of 10!

Made getting fillings a breeze for my 9 year old! Beautiful clean office! Very friendly staff!read more

5000 dollars later, my son has a bite problem that he didn't have to begin with. Followed every…read moreinstruction. Wore retainers as directed. Absolutely no. Their response? Shrug. We could start a new round of treatment. No.

My child had a terrible experience. We were continually misdiagnosed leading to prolonged braces…read more Please consider any other orthodontist.

My twelve-year-old son on January 12, 2016, which was scheduled as a consultation for a possible…read moretooth extraction. After we were seated, forty minutes after our appointment time, an assistant asked whether nitrous oxide would be used, which I declined. The dentist then entered the room without washing her hands and did not introduce herself or confirm my son's identity. She did not explain that she intended to proceed with an extraction. She briefly referenced a "bite block" without clarifying the nature of the procedure. Without obtaining informed consent, the dentist administered Novocaine and exited the room, again without washing her hands. After the injection, an assistant presented an iPad for consent. I asked what I was being asked to sign and was told to "read the iPad." The dentist then returned and extracted the tooth. Post-procedure instructions were provided only after the extraction was completed. At no point prior to Novocaine administration or extraction was informed consent obtained. Additionally, I observed a lack of hand hygiene upon entry and exit, which was concerning as the dentist continued to see other patients. I raised these concerns during the visit. My feedback was dismissed and met with explanations rather than acknowledgment.

I didn't know what I was missing for my kids until I got here. My kids had some horrible…read moreexperiences elsewhere and even though we've moved quite a bit away, we are happy to make the commute. Dr. Anderson and the entire crew are just wonderful!

This is not a review of the dentists at Brite Smiles, Apple Valley, MN but is a review of…read moremanagement. My husband and I have dentalplans.com. He arrived for his appointment on Dec 12, 2024 to be told it was cancelled on Nov 1, 2024 because Brite Smiles had decided to no longer be enrolled in the plan. We receive no call, no email, no card from them about this cancellation. To further comlicate their incompetence an appointment was made for me just a week and a half prior. Apparently, the reasoning behind this decision was cost-savings. Well, Brite Smiles just lost two customers, plus those enrolled in dentalplans.com. Beware!

We had a horrible experience with my son who is difficult at the dentist. Dr Alamad was very…read morecondescending and had me restrain my child for an exam and cleaning. She implied my son doesn't like the dentist because I am not "strict" enough. She refused to use gas because "cleanings are easy" and said he just had to get through it. I am appalled that she is a pediatric dentist. She clearly had no understanding of how to approach children who are afraid. Our family dentist was more patient. We will never come back.

A little over a year ago I accidentally scheduled an appointment for both of my girls at this…read moreoffice (45 minutes away from home!) I'm so glad we did! We love, love, love the entire team! They always make sure to thoroughly explain everything, in a way that we can understand and will spend as much time as I need answering my questions. My four year old is never an easy patient and usually has to be held down for a cleaning and exam. The team is always so encouraging to us all through this, as well as patient and sweet and calm with her. We met Elana today for the first time and she was amazing with her! She was so patient and knew exactly what to do and say to put her at ease. My daughter smiled the whole time and told me after "the dentist is so fun and not scary anymore!" My husband and I were shocked that she did so well! While we never intended to travel 45 minutes for a dentist appointment we are so glad to have ended up at this office. I cannot recommend them enough!!

I have been here SEVERAL times and loved the doctor and clinical staff they were amazing with my…read moreson. The front desk staff however is very rude, will not help you with anything. After my son had a cleaning I got a hefty bill in the mail saying his cleaning was not covered and it was my responsibility to know that. I have never been to a dental office who did not ensure that the service I was receiving (or my child) was covered. No one told me prior to the services as a courtesy and blamed me for not knowing clearly not verifying my insurance as I kNOW they are supposed to ahead of time. I called again as my son was having pain and informed them I still had the same insurance as last year AND a new Delta dental but I never received a card and asked if they could look it up as my personal dentist (adult dental) has done this for me to verify and simply got a "NO" you need to provide this information we will not look it up. I also had a balance that was previously in collections which I paid and was told they don't see it was paid so my child can not have his cracked tooth looked at. I spent a total of 1 minute tops using the information they texted me and was able to confirm I in fact had paid this balance so I highlighted and texted the number they provided showing I did unsure why they could not see what I found in 1 minute. I received NO response from them. I am so disappointed as I love the clinical staff and the doctor but the front desk staff is horribly rude and clearly not doing their job properly. ** The new office that got him in right away informed me they can absolutely look up our Delta Dental information with the subscribers information as can any dental office. **