This is the Best Credit Union to Bank at! The service here is amazing, they always go above and…read morebeyond. Today I called because I was having trouble with online banking, not only did they walk me through the steps, they also assisted me with my son's account. Thank you Destany for your support and patience! Also big shoutout to the whole Dublin team that is always available to support my family and I. #KeyPoint Credit Union Rocks!

Sam went above and beyond to help me open my account. He was friendly, knowledgeable, and made the…read moreentire process quick and easy. He took the time to answer all my questions and made sure everything was handled smoothly. Excellent customer service. I highly recommend working with Sam!

I'm giving five stars to Maricela and only Maricela. She is…read morevery customer service oriented, pleasant to speak with, and has my account pulled up when I walk up to her window. Since Karla Estelle left this branch, the management has not been the same. There has been an influx of assistant managers, tellers/customer service reps, who have worked there since Karla's departure, and then it shows the lowering of the bar. I finally finding my way back to this branch because of Maricela and the way she transact with her customers I work and travel throughout the bay area and have banked over a dozen of your branches. Although, San Ramon is the closest branch to me, I often will go to other branches just to avoid that branch, but now that you have that shining light there, I will frequent my hm branch more often.

Griselda was absolutely amazing! I came in on short notice for an auto private party purchase…read more Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H.

Patricia Vallejo did a great job helping us secure the refinance loan. She went above and beyond in…read moreensuring that all our questions were answered to the dot. It was nice to feel that someone was watching over my interests .. also, during Patelco's long process of closing the loan she made sure that the rate changes were reflected and answered my queries patiently... I would highly recommend her 10/10 just ask for Patricia:)

Patricia Vallejo from Patelco was fantastic in helping us get this loan…read more We are first-time homebuyer and Patricia really went the extra mile to make sure everything was on schedule. Patricia was always available, and we could always count on her to provide answers when we needed them, and we truly appreciate that. The entire process went smoothly and quickly. Working with Patricia, you feel comfortable. We highly recommend her! Patricia, you're the best!

We had an outstanding experience working with Mejgan Koenig, Mortgage Consultant at 1st Credit…read moreUnion. From start to finish, she made the entire loan process smooth, clear, and stress-free. Mejgan is extremely knowledgeable, responsive, patient, and professional. She truly went above and beyond for us, answering every question, guiding us through each step, and making sure everything stayed on track. Most importantly, she helped us secure one of the best rates available in the market, which made a huge difference. We highly recommend their services . Mejgan deserves more than 5 stars!

I have been a regular customer of First United Bank for the last few years. I am in my upper 50s…read more This morning I had an appointment for 10 o'clock. I travel a little over 30 minutes to get to the Pleasanton location. I am very happy with my agent Rahil, however, since he was running late, I walked in and asked if I could use the restroom. I am not a stranger walking in off the street. I am a customer waiting for my appointment. I was denied when asked where the restroom was. The reason being "they don't want to get sued if I get hurt." my response, "you could get sued just by me standing or sitting in this bank." I was instructed to walk to the end of the mall where McDonald's was and use their restroom. I could see if I was just a person off the street looking for a restroom, but I am a customer and would expect better from them.

We had privilege to work with Brandon Blalock. and he was outstanding throughout our home loan…read moreprocess! He was incredibly responsive, proactive, and kept everything moving, even helping us get everything completed before our very short closing date. We are first time homebuyers, Brandon made the process smooth and kept us informed every step of the way. We especially appreciate the extra effort he put in, even around the his holidays, to make sure nothing slipped through the cracks. If you're looking for a knowledgeable, responsive, and dependable loan officer, I highly recommend working with Brandon.

My experience at this bank is excellent! Rose was very patient and friendly, and remained very…read morepolite from the moment I walked in to ask for advice until the transaction was complete. Whenever I had questions, she carefully and thoroughly explained the process and important details without showing the slightest sign of impatience. The entire process was professional and efficient.

Sarah, Courtney and Brycie. These ladies always make sure I'm taken care of. Answering all my…read morequestions, emails and phone calls. Send me to the proper departments for my loans and investment advice. While always keeping a smile and a greeting when you come in.

I cannot say enough amazing things about Courtney, Brycie, and Sarah at NuVision. They truly showed…read moreup for me during a really traumatic and stressful fraudulent situation, and I'll never forget it. Instead of judgment, they met me with kindness, patience, and genuine care. They took the time to listen and guided me through everything in the safest and most reassuring way possible. Every time I come into the bank, I feel welcomed, supported, and honestly just happy to be there. It's not something you usually say about a bank, but they've created such a positive, uplifting environment--it's all good vibes and smiles every single time. I would recommend NuVision to absolutely anyone--family, friends, or even strangers--because I trust them completely. They go above and beyond to make sure my money is safe and that I feel taken care of. Love, love, LOVE this team!

I'd give zero stars if I could. DON'T BANK HERE!…read moreAbsolutely NO client service or support. Technology is subpar, it's so bad their client support dept. (800 number) doesn't work due to this. Manager (initial MM) of this dept. doesn't even know what being bonded is, which is required for anyone working in a bank. Danville Branch employees are the WORST! They don't care about the client or providing quality service. Every time I've walked into this branch it's empty but weirdly they're never available. Think twice before giving them any of your money. I've been a client for more than 20 years and the way they treat loyal clients is even worse. Clearly this bank doesn't value loyal clients and I will no longer bank here. Based on past reviews looks like I'm not only that thinks this bank is corrupt.

Have a very low interest auto loan with mechanics. In May they sold all their low interest rate…read moreloans and sold them to a horrible predatory lender, Westlake Portfolio Management. We have a stellar credit rating and always pay on time. Horrible and unethical bank. just look this up.

Great fast customer service and friendly staff. Daniel helped me open accounts for me and my family…read moreand helped me apply for a new credit card. I will be coming back to get his help to open more accounts for my other 2 children.

The most frustrating and unprofessional experience I've ever had with a financial institution. We…read morebegan the process of applying for a HELOC with Patelco in March, and from the start, it was an absolute mess. I was forced to repeatedly chase down responses--constantly emailing and calling just to get basic updates and move the process forward. Emails would go completely ignored, and it would take multiple phone calls over several days to get any answers. We opted to pay for a BPO appraisal hoping it would increase the home value estimate. It actually came back lower, which dropped the loan amount--fine. But again, I had to initiate contact to even find that out. No communication. I was then told we had 10 days to accept the new amount. I clearly and directly confirmed over the phone with the loan agent that we were okay with the new loan amount and wanted to proceed. So imagine my shock when I received a notification 10 days later that our loan was denied because we supposedly never confirmed the new amount. I immediately contacted both the underwriter and the loan agent--no response. That was over 5 weeks ago. I've followed up since, and still, no one has had the decency or professionalism to respond. At this point, I wouldn't trust Patelco with a single cent of my money. They've shown a complete lack of competence, accountability, and respect for their clients' time. Not only have they lost my business for this HELOC, but they've lost me as a customer for life. What a truly unacceptable and disappointing experience.