EDIT: I received no direct message from this business and I had already tried to resolve my issues. I was told there was nothing they could do. They don't want to help. It is all for appearance. Deceptive banking practices. Consistently abusing trust of clients. Banks are supposed to support, not try to take you at every turn. read more

Edit after resolution - Cherry, the Branch manager, called me and helped fix the hold on my account. She recognized me, as I've used the bank often, and clarified the issue, what caused it, and what I can do in the future to sort it out faster. original complaint - they moved the date at which i was supposed to receive money from my checks, now im getting it 2 weeks after i put it in the atm. read more

I can't thank Cherry enough for all the help she gave my daughter and me! She guided my daughter through opening her first checking and savings account and was so patient and kind throughout the whole process. Cherry also helped me refinance my auto loan--she was able to bring my interest rate down from 20% to 7.3%! On top of that, she assisted me with opening a CD and another savings account, walking me through each step so I understood everything clearly. What really stood out was her patience and the way she made the entire experience pleasant for both my daughter and me. She even took the time to help us install and set up the mobile apps, making sure we felt comfortable before leaving. Thanks to Cherry, I left feeling confident, informed, and very happy with my decisions. She truly went above and beyond--I highly recommend asking for her if you come in! read more

I highly recommend the Sunnyvale branch of Provident Credit Union. There's great customer support and friendliness from all the staff. A special thank you to Carlos B. who was so helpful in addressing my banking needs. He went above and beyond in following through promptly and was very knowledgeable and professional. It truly was a pleasure working with Carlos. read more

Daniela Hernandez. Really pulled off a miracle yesterday December 6th. Me and my wife showed up to provident hoping to get auto loan. And we met with Daniela . We only had 30 mins to see if the loan goes through and have me walking out a check. And Daniela did just that! Big shout out to the whole team there as well. I do feel bad about keep Daniela longer . Cause it took longer the. 30 mins but that's okay! She was determined to get it done and she did . I've been having major car problems for the last year. And after yesterday Daniela made those problems go away. She was sent from GOD!! Amazing good . If I can more than 5 stars I would ! Thank you so much Daniela PROMOTE HER! read more

Branch manager named Cherry Do, was very rude and unprofessional. Shame on her and I am disgusted with her behavior during the day I visited the branch with my father, and she discriminated both of us. My dad was adding me as a beneficiary to his account in case if something happened to my dad while he's on vacation. Cherry refused to help both my dad and I with this matter and would give us ugly stares and complain about the previous bad review that I made against Cherry and she was explaining it like if she was making fun of both my dad and I instead of helping my dad and I. If you're looking at this Cherry, you are the worst branch manager, and you should be ashamed of who you are. You are a disgusting person and you shouldn't even work for Provident as a branch manager, you are very unprofessional and rude. Fuck you Cherry Do. read more

Bank local - down with big banks! Get paid to deposit your money, not the other way around. Provident paid interest on checking since before it was cool. Loyal Provident CU customer for 16+ years. You guys! I haven't paid an ATM fee since the Bush Administration. Exceptional customer service in the Sunnyvale and Palo Alto branches. I only wish they offered a safe deposit box. read more

Friendly staff, great products, credit unions are the only way to go and these guys are consistently the nicest

I went in the Sunnyvale branch to settle my banking business with Provident. They have been great but I'm consolidating banks. I was received with the greatest customer experience from a bank teller named Kendall. He offered the banks sell points/promotions and respectfully handled our final business. If you are looking for a reputable bank with the stellar customer focus Provident is the spot. I have no qualms with this bank. I was super impressed with the service even thou I was leaving. Thank you Team for the service and thank you Kendall you will be doing big things because of your attitude! read more

I wouldn't write a review but with my past experience I am bound to do so. After my recent visit to my sunnyvale branch I received an email to write about my experience. I noted down everything that went there and why I don't like visiting this location and only do so when I have to. I received a call aftrer 2 days from the lady Branch manager asking me to refrain from Talking to the tellers. If I don't talk to the teller then how am I supposed to do the transaction? What are they scared of? Long story my overall experience wasn't good. Redwood city, san jose and palo alto Location have never been a problem with very great and smooth experience. read more

I came in to open an account and Daniela helped me, she was really kind and very helpful. Everyone is welcoming and made me feel good! :)

I went to this this credit union and Daniela was very helpful knowledgeable She helped me with my enrollment in this bank and made the process for my car loan very easy I had the most wonderful experience thank you Daniela! and everyone here was just nice and friendly! read more

Visited this location for the first time 05/02/23 and had a pleasant experience the staff was amazing. Alex was very helpful and handled everything in a professional manner. Highly recommend this location for any Provident banking services. read more

I rarely go inside the bank and just get my stuff done through the atm. This time I needed to go inside and be helped. Daniela greeted me right away, was helpful through the process and very patient with all my questions. I left happy and with all my questions answered. Thanks Daniela! :) read more

I had the most wonderful experience! Cedra Strickland in sunny vale was on point, Great customer service!!!! very sweet and super fast on getting my car refinanced ..and paid off. very responsive to my emails and my phone calls , she made the process super easy and fast. She went beyond on helping me and I really I appreciate her Assistance. Thank you Cedra! :) read more

Daniela is an amazing worker! She helped me with all my paperworks to enroll in this bank and made and smooth process for my car loan transfer from another bank! Thank you Daniela! read more

I was trying to buy a car and I went through PCU. When I called, I had the pleasure of speaking with Cedra Strickland. From that point on until the loan imbursement, the process was made super easy and she was very informative and very prompt to all my queries. I appreciate all the work that you did and information you provided Cedra! read more

Terrible experience. Applied for a personal loan and then they kept on giving wrong calculations, not knowing what debit to income ratio is or how to calculate it. I had to explain to them they were calculating everything incorrectly. read more

My Mom and brother have both been banking with Provident for years, and I flirted with switching but my recent phone calls regarding a car loan were what tipped the scale. The APR was lower than the dealership by more than 2% on a phone call, so I decided to open my accounts (savings and checking) and walking into my local branch I felt a difference in culture. Most banks treat you like a number, but this felt like being treated like a member. I hadn't found me car yet, so it was another week before I called for the real deal, and I have to say Kenny made the whole process of buying a used car at a dealership much less painful in a couple of ways. During our call her mentioned that they offer extended warranty through Provident, and emailed a sample quote. Between the lower APR and this information, the dealership was unable to upsell me on their loan approval (which was a full 3.5% higher than my pre-approval through Provident!!!!!) or they're extended warranty or service packages. Their warranty was not quite double, but almost!!! Not only did Kenny prepare me for the hard sell in a way that made me feel invincible, but afterwards in the following day or two he was very kind listening to my awful experience, and walked me through answering questions so that I could feel confident in my decisions. The human experience both at my local branch and for each of the 5-7 phone calls combine to give me confidence that becoming a member with Provident is the right decision. Bonus, if I do a handful of things, my checking account with them has the potential to earn interest, which seems to be extinct at other banks. read more

I recently had some business in Provident Credit Union | Sunnyvale Branch. I was impressed by the customer services of Cherry Do. I think she was very professional and caring and resolved my issues to my complete satisfaction. ***** for her. read more

FUCK provident credit union. This is literally the most incompetent bank Ive dealt with in my entire life. If youre thinking of banking here, dont do it. I notify them twice before leaving on an international trip that I will be overseas. Then when Im on my trip I try to log in to my online banking, not possible. I call tech support and the manager there tells me I need to download a VPN and fake my IP to make it seem like Im still in Cali. Lmao like are you really fuckin serious now? I need to basically lie to access my own account? I did all that and still couldn't access it so he did something on the back in to let me into my account one time. And after that I would not ever be able to get back in. Where in 2021 guys not 1999 what the fuck is really going on? And then to make matters even better my card gets locked because they think that my Apple iTunes transactions are suspicious, the same ones that I get charged every fucking goddamn month. Now I'm on a trip overseas and can't even use my card. I fucking love this bank. If you want to have an account at one of the most ass backwards incompetent banks Provident credit union is for you. read more

Daniela She help me to open my account, she explained all my questions and she speak Spanish too. Thanks for your help Daniela I appreciate your help. read more

In all my years dealing with banks and applying for loans, I've never experienced such amazing customer service. Reyna Gutierrez was so knowledgable, helpful and informative - the stress of the whole process just evaporated as soon as we sat down in her office. Not only did we get our car equity loan, but she even told us about a high-yield savings account so we can start saving for a house in the future. Just when I thought it couldn't get any better, her colleague Marie Velarde helped us get a low interest credit card to transfer our current balances and boost our credit scores. I can seriously say that our financial lives completely changed when we walked into Provident Credit Union. We are SO happy we took a chance, and we are deff members for life! Thank you Reyna and Marie!! read more

I highly recommend Carlos Balverde for all your customer service needs at the Provident Credit Union in Sunnyvale. Our family members have been satisfied customers with Provident Credit Union for decades, but Carlos has been one of the most helpful, professional, and kind managers I have ever worked with. He has been my main point of contact following the death of my mother, and he has consistently gone above and beyond to help me with every account that needed attention. Carlos is very calm, well organized, pays great attention to the details, and patiently answers my many questions. He makes excellent suggestions, figures out what needs to be done and has excellent follow through on all tasks. I am very happy with the quality of the service I have received from him, and I highly recommend Carlos and the Sunnyvale branch of the Provident Credit Union without hesitation. Thank you so much, Carlos! read more

Updated review: Provident did call me back mid-day Monday and was willing to verify their check to me. I am not sure if the telephone support staff during weekdays is different than during their Saturday operating hours, of if I had merely been unlucky in who I spoke to and her understanding of how to handle my call on Saturday. The good news is that, contrary to my preliminary experience, it is not the case the Provident categorically won't worth with non-members. But it was still an instance that does not measure up to the good experiences others are reporting, so I'm rating a "3". read more

Highly recommend Cherry Do!!~ :) She was extremely helpful and bubbly! It was my first time ever to get an auto loan, so I was a little nervous but rest assured Cherry is very informative and was patient with my husband and I through the whole process. Cheers to making my first auto loan a breezy experience. read more

The worst customer service I have ever dealt with. Takes days, sometimes weeks to get a response on anything. They also constantly have weird technical glitches, including ones that caused overdraft fees. They would only reverse these fees caused by their technical errors after countless calls and wasted time. I am so glad I switched to Ally Bank where I can get help 24/7 or a response back to an online inquiry within a day. read more

I've been banking here for years. I kept thinking management can't get any better, then it does. The staff and branch manager should be recognized by upper management in Redwood Shores. They are fast, professional, kind and accurate. Can't get any better than that. Just look at the reviews! All said about Reyna is true. She's fabulous as the rest of them. The branch manager is one of the best I've ever come across. read more

There are a lot of 5 star reviews here on Cedra Strickland and they are justified for several reasons. First, she's just a great and friendly customer oriented person overall. Second she really goes out of her way to ensure that you get help every step of the way. I visited Provident Union for a car loan and I was in and out in less than 15 minutes it seems. She really made it effortless. The following day when I went to the dealership, I was able to reach her when I had questions and she even followed through during her lunch. That's really exceptional service. Thanks again Cedra, you're the best! read more

I came to Provident Credit Union Bank and have been helped by Reyna.This person is incredibly helpful, really wanted to help me, spent with me more than 3 hours, call to Headquarters to get full information... If you need any help in Credit Union Bank I hardly recommend you first talk to Reyna Gutierrez. Thanks a lot, Reyna !!! read more

Best thing about Provident: Super Saver Checking - Have 1 direct deposit (or other ACH, like Bill Pay) and 10 debit/credit transactions in a month = awesome interest rate. (Well, the 1.7% for my checking account is about 1.69% better than all my other accounts!) They offer the great interest rate when you meet those requirements... up to $25,000... then back to the normal cruddy virtually non-existent interest rate for amounts over that. They used to allow an unlimited number of the Super Saver Checking accounts... then they limited it to 3... and now it is only one. Thankfully, if you already have more that one, they didn't close/discontinue on you like a normal bank probably would have. Customer Service at this Branch: Employees are extremely friendly and try their best to be helpful. They listen to you and actually get you the answers you're looking for rather than passing you off to somebody else or making you jump through hoops and over hurdles to get a straight answer. They also go out of their way to be helpful and get you what you need. Unfortunately, there are generally only a few tellers available, so if you go at the same time as everybody else... and you have somebody with lots of issues (aka, me) in front of you in line, you may have to wait 10 minutes before you get help. Other Services: The ATM is right outside the door - have never seen a wait at it. They offer mortgage services at this branch... the guy is usually there every other Friday, so call to make an appointment if that is what you're looking for. Sounds awesome, right? So you're probably wondering why would I give them 4 stars, not 5? They don't have a lot of cash on hand. I needed $9,000 in cash to pay for my movers and contractors... they didn't have that much available. Ooops. I think they only had $11,000 total in the whole place... I guess I should have called ahead if I needed to get that much cash. (Or else work with people who are OK w/ a cashier's check.) They said if I call ahead 2 days I can get large amounts. I'll have to keep that in mind if I ever need to bail my account! :/ read more

I have been a customer for 3 years and it's been a great experience. Their app and website work very well. The service at the bank locations is very good. From creating the account to replacing debit card or getting a cashier's check we have had the smoothest experience. read more

Worst banking experience ever! Do not waste your time banking here! The bank employee who entered in my personal information when creating my bank account entered in my social security information incorrectly. I have been into the branch at least 3 times to have this issue resolved, bringing in my physical social security card to show them my correct number and filling out forms to make sure my information was updated. Every time they flag my account for what they think is a fraudulent charge I get locked out, and spend HOURS on the phone trying to resolve it, and end up having to go into the branch office. The fraud and security department cannot unlock my account because for whatever reason, the social security number the security and Fraud department has on file, does not match to my actual social security number. Seriously, bank anywhere else! I plan to go back to reopening accounts at Bank Of The West. Horrible horrible experience here! read more

We have been with Provident for our business account for a year, and we have had nothing but problems. Upon account opening, our ATM cards did not arrive. After several phone calls and two branch visits later, we had ATM/debit cards but they did not work. Provident sent us to card services - card services sent us to Provident. Cards were replaced in the branch (twice), and still failed to work. We thought we found the problem. It wasn't the problem. Card services sent a new card (with the wrong name on it), yet it would not activate. The people at Provident have been nice (for the most part), but nice only goes so far when you can't deliver on the basics. We wanted to like Provident. We believe in staying local and we believe in credit unions, but we have come to the decision that we need to take our business elsewhere. read more

A friend of mine pointed me in the direction of refinancing my auto loan with Provident - their rates are hard to beat! I was connected with Cedra and she made the whole process so easy. I'm so thankful for her help! read more

This bank needs a lot of upgrades to be on par with the general banks around it. I hope they get their act together. They still owe me my $300 bonus for opening an account! read more

I had an amazing and positive experience at Provident Credit Union in Sunnyvale with Cedra Strickland who came up to me while I was on line and asked me how she can help me today. I appreciate her and her outstanding and excellent service there! She was patient with me and answered my questions about my new account. Every time, I go to PCU, it has been a positive and stress-free experience with most of the staff who helped me. I don't remember their names but I remembered their faces. Thank you to PCU staff members who make my visit pleasant and for valuing me as a customer. I highly recommend Provident Credit Union in Sunnyvale to all my family and friends because they care about their customers and value them. That is an important quality in having a business. read more

very kind helpful and also a very good Communicator answered all the questions I needed and more without making me feel belittled or ignorant so I appreciate your service read more

Great customer service from Cedra Strickland. Their application process was very quick and efficient. Highly recommend them.

Absolutely Top Notch Service. I would give 10 stars if I could. Talk about VIP treatment. On a chance encounter Cherry Do reassessed a couple of my loans, had me apply for an internal refi, which, not only saved me some money, but also gave me 1 loan payment with a great rate. The whole staff has your Best interest in mind as you walk in the door. Thank you Provident, for your "Attention to Detail" and teaching me who I can trust when it comes to my finances. read more