Entering the Cupertino branch of Keypoint Credit Union was yet another wonderful experience. I was experiencing issues with my mobile banking. Alex welcomed me as soon as I entered the branch with a big smile and helped me right away! He paid attention to the issue I was facing and worked with Rudy to resolve it. Alex gave me a lot of advice regarding the mobile banking, including what resources are available for keeping up to date. He was very helpful, super friendly and informative. Both of my experiences in this branch have made me quite delighted. They are so helpful, will go above and beyond to assist you and help you. Thank you, will continue to recommend Keypoint ! I had an amazing experience at KPCU in Cupertino ! It was my first time opening a checking and savings account. Natalie assisted me in setting up my account. She made sure that any questions I had were answered, and guided me to which checking and savings account would be the best option for me. I was extremely satisfied with my experience, I felt very welcomed. Natalie helped me with setting up my online- banking as well, I was able to leave with a card! She as well followed up with me a few days afterwards to make sure I was having a smooth experience and to see if there was any questions I might of have that she could assist me with. Extremely satisfied , I am very glad I decided to go with Keypoint they truly care about you. I would definitely recommend. read more

I've been a member of keypoint Credit Union for 30 years now. I recently went into the Cupertino branch to open a student/youth account since they were running a very good promotion. It was 5pm on a Friday but they greeted me well and Mr Hans sat me down and very clearly explained the process and estimated 20mins to get it all done. since I was already a member my daughter didn't need to come in. Mr Hans then finished opening the account and immediately credited the promotion amount and even printed the debit card for my daughter. By 5:25pm I was done and out the door. My daughter was super thrilled to see the first debit card of her life with her name on it and said she will always keep it and she was even more thrilled that she could link it to her Apple Pay. Hopefully teaches her to manage her money better. Thank you Mr Hans and Keypoint credit union! Looks like Keypoint has gotten a second generation customer base acquired. read more

KeyPoint Credit Union - Child account promotion - Banks & Credit Unions Near Me - Cupertino, California

We spoke with Justin Ritter regarding Keypoint's HELOC options. He was very helpful in explaining the options available and connecting us with a loan officer. read more

Justin Ritter was excellent fast to get me loan at KeyPoint, he had all the knowledge available.

Customer service at this location of Keypoint credit union is top notch. They are especially helpful for seniors and seem to really care about their customers, definitely going above and beyond. Thanks especially to Nathan, and also Alex and Adam who helped us at different times. We really appreciate you and all the help you gave us. read more

service is good and quick, Justin is super friendly. Everything excellent, nice place

Nathan did a great job helping me out! When I had called several times, didn't get a response to the issue I was having with an account. As soon as I went in, Nathan helped to resolve the issue. Thank you for all your help, Nathan! read more

I have been a member of Keypoint Credit Union (formerly, AEA credit union) for approximately 40+ years. I have rarely needed special help or made requests over the years. Recently, I was a victim of fraud. It was a very advanced Fraud scheme using AI generated forms that looked as authentic as my online account summary. I contacted my local branch in Cupertino. Aleksey Chrusin, Branch Manager - Cupertino. He listened carefully to my fraud encounter and applied his identity theft and fraud expertise using his experiences from similar customer issues. He responded with professionalism and trust for all Financial risks that I was facing. He assured me it was under control. I closed out the old account and created a new account. As part of the process, I encountered fees from payment vendors for missing/ changing a few autopay accounts. All of my vendors eventually reversed all additional $25 penalties/fees for timing of payment disruptions. Aleksey also drafted a very descriptive email (in the event my vendors requested) about the temporary disruption in payments due to the administrative issues related to encountering the fraud. He consistently provided honest and immediate responses to follow-up inquiries. I cannot even say enough good things about Alekey and staff at Keypoint Credit Union in Cupertino. What really stood out was their personal care for me at such a scary time. They made me feel safe despite the fears I had from the fraud encounter. Absolutely outstanding job - thank you Aleksey, Nathan and the whole team. read more

Thanks Nathan for helping me out! I was doing research on accounts for my small business and he talked to me and was very knowledgeable and friendly. I look forward to speaking with him more about opening an account! read more

Nathan provided outstanding customer service! He was friendly, professional, and extremely helpful throughout the entire process. He made everything easy and stress-free. Truly a great experience read more

Just got an auto loan from this branch, in less than 1 hr. So quick and the rate was excellent. The agent helping me was very knowledgeable and understand my need no problem. I recommend this place for any loan need you have... read more

I visited Keypoint today to deposit some checks and was helped by Nathan. We were able to have a very good talk about our upcoming holiday plans. He was extremely friendly and helpful. I had a great experience read more

I came in today and had help from Nathan, and I haven't had such a great experience at the bank in a long time. Not only did he make the experience quick, but our conversation was really fun! read more

I went in towards the end of the day around 4.20pm to refinance a car loan and the whole process was amazingly quick and painless. Nathan Avalos was able to help me both with a new ATM card and also was very quick and efficient and clearly explained the terms of the loan and my options. I left within half hour and soon I got the email about my conditional approval. And yes, the rates were very competitive. read more

Natalie is always willing to help with a warm friendly smile. She goes above and beyond to make every interaction pleasant and stress free. Her professionalism and positive attitude truly stand out, and she consistently delivers wonderful customer service. She makes me feel value as a customer. Thank you Natalie!! read more

Years ago they never had a $5 inactivity fee. I've been a customer for probably over 35 years and one day they implemented a $5 inactivity without notifying me. I discovered that in my savings and checking account they were deducting $5 a month for inactivity and never bothered to call me of the account being dormant. They used to call me if the account became dormant but now they try to steal all your money instead of escheating it to the state they keep deducting $5 from the account to steal the money instead. I requested a refund of all the $5 a month they deducted but refused to refund me even though they never notified me of the account being dormant. They forced me to receive e-statements and stopped sending me paper statements. If you ever leave money at this credit union and forgot about it, they will try to steal all the money with the $5 inactivity fee. One of my accounts literally only literally only has $26.94 left because they tried to deplete it down to nothing with the $5 monthly fees and I only discovered the $5 fee when I logged in and discovered what was going on. read more

My Fellow Yelpers, This branch and the website have been a seamless experience. Great Credit Union. Outstanding service, I highly recommend! Thanks so much to the kind representative at KeyPoint, Dema! And happy Yelping! read more

Went in recently to open accounts for my kids. Very helpful staff, opened a savings and checking for each of my kids in less than half an hour. Always such helpful staff. read more

Had an awesome experience checking out car loan options. Saul helped us out, he was super kind, asked all the right questions, and walked us through everything. Finding a good credit union makes a big difference, and I'm really glad Keypoint has such great people making the process so easy. read more

I wanted to recognize the great service we have received from everybody (Dema, Destinity, Rudy, Stephanie) at KP for the last 3+ years, but particularly, Saul Coronado at Keypoint Credit Union in Cupertino. He works proactively and with proper initiative going above and beyond to answer questions clearly, provide assistance, and follow up on our requests. Keypoint is fortunate to have Saul on its team as he represents the credit union very well and provides outstanding customer service to those with whom he interacts. We cannot that you enough Saul for all of the time and assistance you have provided to us. If you're looking a good place to put your money, we highly recommend Keypoint Credit Union in Cupertino. With Saul and the staff at that location, you won't be disappointed. read more

This is a long overdue thank you and "shout out" to Saul Coronado at Keypoint Credit Union in Cupertino. We have worked with Saul on multiple occasions related to banking and CD's. Rudy has ALWAYS gone above and beyond to answer questions clearly, provide assistance, and follow up on our requests. Keypoint is fortunate to have Saul on its team as he represents the credit union very well and provides outstanding customer service to those with whom he interacts. My husband, Gerardo and I cannot that you enough Saul for all of the time and assistance you have provided to us. You are the best! Kudos are also warranted for Rudy, Stephanie and the entire team in Cupertino. On the occasions when we have not been able to work with Saul, the staff at Keypoint Credit Union in Cupertino have always been friendly, helpful and professional. Like Saul, they have always done whatever they could to answer questions and support our requests. If you're looking a good place to put your money, we highly recommend Keypoint Credit Union in Cupertino. With Saul and the staff at that location, you won't be disappointed. Thank you, thank you, thank you!!! read more

I had a simple task that needed to be done: do the every-5-year rotation into a new credit card as the previous one was on the verge of expiration: 1. Keypoint sent out an e-mail indicating that I should have received the credit card, I need to activate it, and if I hadn't received it yet, that was quite a cause for concern, contact them ASAP. 2. I call Keypoint. It turns out they hadn't mailed out the new credit card even though it was less than 30 days to go before the old one expired. They weren't going to send it out THAT week, either, but print it out and send it via snail-mail the NEXT week. 3. I ask if a local branch can print out a new card the next morning, as I was going to be traveling the rest of the month. I not only was told "yes", but the person on the phone put me on hold and (claimed) they called the Cupertino branch and confirmed the card would be ready first thing in the morning - just talk to the manager, and it would take 7 to 10 minutes top. 4. I show up first thing in the morning at the Cupertino branch, and talk to the manager. Nobody knows anything about me or my replacement card. 5. Manager insists I'll still get my card in 7 to 10 minutes. After 25 minutes, I get a new card. (They left out the "calling and checking with the central office" part of the procedure.) I guess I should be happy they're only off by 250%, but still, I now late for my next appointment. 6. I ask what I need to do to activate new card. Manager tells me that it's already activated. I ask "what about the old card"... manager tells me that it got deactivated once I called the phone line the day before. NOBODY INFORMED ME ABOUT THIS. I have MANY CRITICAL things that are handled by "saved card" payments on that KPCU card. Like HEALTH INSURANCE. Manager replies with a happy "no worries!", his catch-phrase he'd repeat ad-nauseum. I ask him why he didn't tell me my old card was cancelled himself until I asked. "No worries!" 7. I leave and start going over all auto-payments to see what may have been rejected due to an unexpectedly cancelled credit card. 8. (A week later) When I go to update websites to the new card... I discover that my new credit card only has a two-digit "CVV" security code, and websites reject it. 9. I try to call KPCU, but after waiting on line for 15 minutes, I go drive back to the Cupertino branch. 10. It's the end of the day. I see the same "no worries!" manager, and explain the issue. He sighs, then tells me that their credit card printer is acting up. "But it can be printed first thing in the morning!" I ask him if Keypoint sends out repair technicians overnight to fix malfunctioning machines. Manager- "No...". Me- "So then how can it be working in the morning if nobody fixes it overnight?" Manager- "We'll troubleshoot it in the morning!" 11. I ask if they can add a note to their procedures to check that the CVV number is correctly formed before handing over a new credit card to a KPCU member. Manager: "OK, I'll make sure we check it again..." Me: "Excuse me? You had one extra word that makes no sense in your last sentence... care to guess it?" Manager: "No, I don't know..." Me: "AGAIN. You never checked the CVV number IN THE FIRST PLACE. So you can't check it AGAIN." ------------------ So there you go. I'm going to get this resolved, but NEVER AGAIN go to the Cupertino branch. I'm not happy with KPCU in general, but I can only hope that the manager of some other close-by branch has more on the ball than the Cupertino branch. Frankly, it terrifies me that the Keypoint organization is riddled with such incompetence. - read more

They have a daily limit of $1000 on the debit card . They keep blocking my card whenever I make purchases by claiming it's a fraud alert.

I was able to open an account that was not the best experience online but great in person. Thank you to Destiny for supporting to make me a member of Keypoint Credit Union read more

I opened a CD and it was very quick and easy. No nonsense staff. Especially Dema, she was efficient and was able to get me in and out super quick. Friendly and clear cut. Also, the ramen spot few doors down is legit. read more

I visited KeyPoint branch in Cupertino with a special request and Delma Sulaiman did an extraordinary work and helped me with my request. I have been costumer of this amazing bank for over a decade and Im very happy here. read more

Five Stars for KeyPoint and Dema! She knows her stuff inside out. We were able to get through our auto loan process super quick. I would highly recommend her if anyone is on the market shopping for loans. Regards read more

Alyssa was great! She helped me with my large withdrawal and listened to how I wanted the bills broken down. Also, she listened to my funny story about being a teller for bofa long time ago. =) read more

Had a most pleasant backing experience today. Dema, one of the financial service representatives, went early out of her way to help and also explain the details. read more

I need to shout out to this branch of Keypoint Credit union and to Saul Coronado and Dema Sulaiman who went above and beyond to help us with a time sensitive issue which turned out to be several pieces. They followed up. They jumped in to fix things and they got it done fast. They were patient and they worked on it and with us until everything was resolved. I take back every bad thing, I thought about banks and credit unions. There is a lot to be said Keypoint and for a branch that treats you like valued client. read more

A smaller bank has suited our needs better over the years with the personalized response. Saul Coronado for instance was able resolve my concerns quickly and to my satisfaction. I strongly recommend KeyPoint and just open accounts for my children there read more

Dema is always friendly, professional, yet personable. I enjoy banking with her as I feel that she values me and my business. read more

Went into this branch location to drop off some diapers for the community drive KeyPoint was supporting during the holidays. I also needed to withdraw some cash from the ATM but the ATMs were being reloaded with $$Dinero$$. Dema Sulaiman was kind of enough to help me with a question I had about my account and also assist me with my withdrawal. She was very pleasant and her customer service skills were top notch! I will definitely visit this branch to conduct my banking needs. Thank you Dema! read more

Lost my debit card and Destiny was able to get me in and out in no time. Thank you again.

I recently opened an account with KeyPoint and had a pleasant on site experience. Dema helped me out and even stayed late to finalize my account. Thanks for your patience, I highly recommend the customer service! read more

Thank you Dema and Rudy for your help! The transaction was easy and smooth. They both answered every question I had and also did a follow up email. The branch is nice and clean. As soon as I walked in I was greeted with a smile. Very welcoming! read more

I went in to open up a line of credit and it was fast and efficient. Dema helped me out and kept me posted on every step of the process and approval. I appreciated her attentiveness through the whole thing. read more

Dema Sulaiman was very helpful with everything and appreciate the great customer service!

When KPCU updated their online system recently and I was not able to login online to my business account due to the 2-factor authentication issue, I called their customer service and spent almost an hour on the phone without any resolution. I went to the KPCU Cupertino branch and Dema Sulaiman was able to update the account contact, reset password and I was able to login again within minutes. She was courteous, professional and helpful. This branch has very good customer service. read more

I'm highly impressed by dema ,how she work fast and finish her work intelligently. Something was wrong with my interest rate and she solved very quickly. read more